I just waited on hold for literally 60 minutes to get a hold of someone because they forgot to deliver my package and left a slip instead. That is ridiculous. I'm glad USPS is getting abolished by every other company out there. Couldn't come soon enough. read more

OMG!!!!!!!! There cannot be a post office that is worse than this one. It's simply not possible. They cannot seem to effectively deliver a package. I've lodged 4 complaints in less than 5 months about missed deliveries and missing packages. What do I get? A standard reply from a 'Ms. Bacchus' that they'll look into it, and of course the 'convenient' apology. When I attempt to call the number connect to this person, the line rings busy for HOURS!!!!!!! To make matters worse, each and every time I've missed a package, when I check the 'delivery' time (when the item was supposedly left in my mailbox) I was OUTSIDE in my Courtyard, at that exact time. No courier or carrier EVER in sight. I don't want to say they're lying or covering so it appears they are doing their proverbial jobs in a timely manner, but you do the math! Someone or some entity, like a consumer advocate or OIG needs to investigate the goings on over there. They can't seem to get it together and this has been going on for YEARS!. Honestly, they are a disgrace and do more of a disservice to the members of the community, than a service in the public interest. I'd rather pay extra for UPS, Fedex or DHL, for at least I'll get my packages and won't have to wonder what's going on. One more issue: In the building in which I reside, (which is right around the corner from the post office itself, and we still don't get deliveries until late night) the carriers leave mail EVERYWHERE! Just out in the open, inviting packages to be 'retrieved' by someone other than the intended recipient. Complaints have been lodged, but again, they seem to fall on deaf ears. This is frustrating. I strongly suggest that if you live in 11221 and you are serviced by this Post Office, consider another form of delivery if you wish to insure/ensure (and I mean both terms) your package is delivered. TERRIBLE, TERRIBLE, TERRIBLE post office and what's even more frustrating is because of the lack of transparency, one cannot pinpoint the cause or source of all the problems. SMH!!!!!!!!!!!!!!! DEAD END DISASTER!!! read more

As with the other reviewers, I do not recommend this post office. They often don't deliver mail (including important bills, once leaving me with a $700 gas bill when I first moved and needed the physical bill to pay online), lose packages, deliver things to the wrong address (and really the wrong address, how am I getting things for the other side of Brooklyn in my mailbox??), don't pay attention to the numbers on the mailbox, and lose letters you send out. The best example of this is a package I still have not received that was sent by a friend in December. They left a slip in my mailbox that they had attempted delivery (they refused to leave the package, even though it wasn't marked that I had to be home to deliver), which I then filled out for them to leave the package. When, after a week, I hadn't received my package, I called back to see what would happen. They told me they would be sending it all the way back to North Carolina even though I had confirmed that I wanted it delivered to my apartment. Fast forward to 5 months later, when my friend tried to re-send the package. The exact same thing happened, only this time I called the national branch and asked them to deliver the package without me being home. Now, two weeks later, I still have not received the package. I've been on the phone for a total of over 5 hours (most of which was wait time) and still haven't gotten this damn package. This post office is negligent and does not care about the work they do. read more

I've been to this post office twice to mail packages. The first time was okay, a bit of a wait but the teller was relatively nice. The second time I went to mail two packages, the wait was shorter but the teller had the worst attitude. I am truly amazed that anyone could keep their job while treating customers this way. read more

I don't even think this Post office deserves one star. It is the worst..the carriers put mail in anyone's mailbox. Then when you have to go to the post office the place I faulty, the customer service is not up to par. The standard Is not set here. Something needs to be done. When you call they answer and put you on hold for minimum 20 minutes. It's terrible ! read more

This post office is a parody of all the worst stereotypes of post offices. Rude employees, interminable lines, and they are incapable of doing the only thing the USPS is supposed to do: get you your mail. My experience: -I got a note saying that they tried to deliver my package (2 festival tickets whose value is in excess of $800), so I followed the instructions and went to this post office the next day to pick up the package. -Despite there being obviously available workers standing around, only one window was open to pick up packages. I waited for over an hour. -When my turn arrived, the clerk spent a few minutes looking for my package and then said she couldn't find it and I would have to come back again. She took my name and phone number and told me they would call when my package turned up. Given that I'd wasted so much time already, this was infuriating enough. The story doesn't end there however. -I just found that Bushwick Station deemed my package "unclaimed," despite the fact they didn't call me back as they'd promised to. My tickets were sent back to event organizers in California. SUMMARY: Wasted a sizable chunk of a work day to have a rude employee tell me they couldn't find my $800 package, but that they would call when it turned up. They didn't call, but they did return the package to the sender and had the gall to call it "unclaimed." Thanks for nothing Bushwick Station! I have more faith in the Pony Express. Or carrier pigeons. Or in shoving your letter in a bottle and throwing it into the ocean. read more

Horrible! But apparently yelping is doing nothing to change the situation. Email your complaints to socialmedia@usps.gov

This is the worse post office ever. The people here are atrocious. The contact number in here is always off line. Their package delivery sucks. When you have to pick up the packages they don't want to help you. You can't get multiple services on one line. For instance package pick up and buy stamps. They will make you get on another line. However, I do have to say there is one lovely soul in there that takes her time to help the people. Her name is Ms. McMillan. God bless her ! When I called, she was sweet and she helped me in regards to getting my packages redelivered. I hope that her courtesy, amazing customer service and good manners can project to her coworkers and be taken as a example so the rest of them would know what true customer service is suppose to be like. read more

Extremely poor service in mail delivery of packages from the Bushwick Brooklyn Post Office. Often expected deliveries never make it to the home. Attempted delivery notices are left when there has been someone in the house the entire day. Also this post office will log that a package was delivered on the online tracking system when no one has come to the house and no slip has been left and someone was home at the time of the delivery. Going into the actual post office is routinely a poor experience. Imagine going to the post office with no slip because none was left, but your package wasn't delivered either. This happens regularly and people will have waited on line an hour or more and leave with nothing, My family has lived here for close to 10 years and this post office has continued to deteriorate. I do not understand why there have not been adjustments at this location to meet the demand of the neighborhood that it services. This location needs to be investigated and a new administration/staff placed. ***************************************************************************************************************** The above is a complaint I logged in at the Office of the Inspector General to the USPS. The link is here. https://www.uspsoig.gov/node/3/done?sid=1007&token=f5f2b33b3e214779d8aaed2cf51e488d A previous reviewer suggested using this route to log a complaint rather than going through the USPS website. The latter route just directs the complaints to the post office you are complaining about. I encourage everyone who has a review for this location that is a complaint copy this portion of my review and place it at the end of yours so others can send their complaint to the appropriate channels. I doubt this location will change its antics until enough of these complaints make it to the Inspector General. ******************************************************************************************************************* read more

This is the worst post office experience I've ever had. Its most consistent attributes are laziness and inefficiency and pure rudeness. It's extraordinary. The building is grimy, supplies are never available, and there's a general air of complete disinterest on the part of all of the employees. read more

It appears that the line never moves, people are always upset and the building looks delapidated. There are many issues there. I constantly get mail for other residents on the block. I have switched all bills to online accounts because I cannot rely on the mail. Help is needed. read more

People here are extremely rude and I do not like to do their job... customer service sucks .... smh

Worst experience I've had receiving mail of importance to me. Shitty service and place is dirty. I've had to get packages re-delivered through customer service because I can beer get anyone to bother answering the phone. read more

This post office sucks!!!! I still cannot believe they listed my home as an address that they could not find for Amazon delivery, considering they deliver junk mail to me everyday. Still waiting now for my prime (2 day) delivery after more than a week and even after redelivery notice being put in, have not received my packages!!! read more

This is post office on gates ave 1369 Broadway in Brooklyn,NY is the worst. The worker ms. Crawford and supervisors are really uneducated. They do what they want when they want,even when u scheduled passport appointments and come on time they pick and choose who they want to attend, as well as what work they do. The clerk ms. Crawford is an animal she don't know how to talk to customers and she is not a team player when it comes to doing the job, she really needs to get fired or have more training. Management is responsible for these people's behavior, which is really unethical. The picture shows her posing and laughing at us because she was refusing to do the passport because she stated that at the time she was not doing passports and was doing something else, that's the explanation she gave for not attending us, even after knowing that we had booked an appointment which was scheduled and we arrived on time, took time off from work to do this because they only do this from 10-3 M-F,She should be replaced immediately! So people I suggest avoid this place!! You will probably get better service elsewhere but here! read more

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Whenever you call nobody picks up the phone and when they do you get put on hold. I hate this post office. I use to be with the McDonough Post Office but for some reason I got switched to one of the worst post offices in Brooklyn. Good luck getting through to reschedule or check for your package. Btw tried getting through today and after 5 tries, I hung up and called the McDonough post office and got through the first time I called. Unlike Bushwick post office, they do answer their phones and are polite to boot. Thank you McDonough post office. How about "sorry we missed you", and you're always home but they dont bother to knock. I think maybe the pink slip is already written out and they just stick it on your door.(lol) read more

This is my local post office and I must say the service sucks. Always long lines they can never find your package or say they delivered it even though you have slip saying pick up at post office read more

Can't give 0 stars? Lucky them.. So I was expecting 3 packages from 3 different companies all within a span of 4 days. I received the first package on a Thursday. The second package was "delivered" on Friday. This was not true. I did not receive it. I contacted the post office and they said they delivered it. I contacted the shipper and they said to check with my neighbors. I checked with them all and nobody saw or heard of anything. I decide to check the tracking information again and all of a sudden there are 2 packages with the same identical tracking number. One was "delivered" and the other(which is the same exact package) said it was being sent back to the shipper because of an undeliverable address... Third package said it was on the way and supposed to be delivered on Sunday. All of a sudden I get an alert that it can't be delivered due to an "undeliverable address". Now I'm upset. I check the invoice and the address is correct. I go back to the USPS tracking info and they have the wrong zip code. How do they have the wrong zip code when it is written correctly on the invoice and package??? So I go back to the second package and again, they have the wrong zip code for that one. This is obviously a problem with USPS because two different companies can't be sending me two packages to the same wrong zip code. For "fun", I decide to look at the tracking information for the first package that I DID receive and it says it is still in being delivered. I do not know or understand what is going on with them but I'm really starting to hate that this is my local post office... read more

As others have said, this must be the worst post office in the US. On any given day it might take you an hour or two just to pick up a package. The employees are rude and they move about as fast as molasses. If these people were working for the private sector they would be fired by the end of that day. read more

I wish I Could give this post office 0 stars. They are absolutely the worst. They need to be audited. I have had very important documents not delivered or ever received from this location. The tellers are ignorant and belligerent . They have the absolute worse attitudes. It is understandable to be upset 1 day, everyday is ridiculous. I have made complaints to the post master general because I think mail and important documents are be stolen at this location. read more

On top of all of the other completely true things that other reviewers have previously mentioned, and on top of this branch sitting on multiple packages of mine and refusing to send them "Out for Delivery" in the past month (I've had to file 4 official complaints with USPS), and on top of making no real attempt to deliver my packages and marking them as missed deliveries, they've actually started to try and tell me that my senders had written my address incorrectly as an excuse to basically hold my packages hostage and then return them to the sender for no reason. They have claimed this on multiple packages from people who have SENT ME MAIL BEFORE and know my address/are literate. I used to think that receiving at least street mailbox-sized packages would be safe, since the mail carrier literally has to do nothing but open the mailbox and put the package in, but I've been proven wrong. Seriously, fuck this place, and fuck all of these people who can't handle doing the one job they collectively have to do, which is DELIVERING MAIL TO PEOPLE. If this is your post office, seriously, don't fucking bother. Find a friend or a romantic partner in a different neighborhood and use their address, or shell out extra for UPS/FEDEX/etc. read more

And yet, another bad review of the USPS. It's no wonder they're going to be extinct very very soon. Besides the problem of stolen packages by the employees at this post office today they surprised me with something new. I purchased postage online and just brought the package to drop it off and they wouldn't take it. The Asian lady behind the counter couldn't give a single complete, clear sentence as to what the problem was. This place is a mess, but so is every other USPS office in the country. read more

I called the USPS to complain about not receiving delivery notices and ignored re-delivery requests that have been longstanding with this post office. The customer service person suggested that I call the Office of Consumer Affairs that monitors the Bushwick station to make an additional complaint. The number is (718) 348-3900. They are open from 8am to 4pm. Let's hope there is strength in numbers and we can finally get some real change at this absolutely crappy station. read more

This is the worst place on earth. Everyone who works there is miserable and rude, and the lines never seem to move. I actually carry my packages to a post office in the city so I won't have to go there. It's a miracle if you get you packages delivered to you. Half the time when I track a package it says there was an attempt and a notice was left which is a flat out lie. Most of the time it's at a time when I've been home, and no notice was left. Last week we had a package marked as delivered which we still haven't received, and the week before a neighbor (from around the block, not even the same STREET) brought us a package that was delivered to their house instead. I didn't think it was possible to be so incompetent. read more

Whoever delivers mail to the address 957 Greene Ave when the regular postman is out, please learn how read because you are putting mail in the wrong box when clearly has the apartment number one on it. Also don't put the mail on the floor. There are older and disable tenants who can't bend down to pick mail from the floor. Lastly whoever delivered mail yesterday (December 5, 2016), you left your carrier outside of the building unattended, which I have never seen any mail carrier do. This have been going on a long time and it seems that it is getting worse. I will post this on Yelp until this problem is resolved. Too bad the Post Master General does not read these reviews. read more

you've got to be fkin kidding... never delivers my mail... its the holidays and i get emails showing me my mail and nothing.... its been 4 days since i got a piece of mail... credit cards... bills... letters... everything lost.... now i have to call all these compaines and have all there cards stopped and redelievered.... shame on you usps.... we depend on you and you aint shit read more

this is fucking rediculous!!! they fail to ring the bell or even come up to the apartment, they leave a fucking notice in my mailbox!!! and now online i track my package and it sayws that its been delivered!!!!! wtf!!!! it has not been delivered!!! im pissed off cuz now theres no way of tracking my fucking package!!! read more

Horrible, horrible.... just horrible. If you wanted to wait on line for an hour and be treated like shit then go here. They don't deserve any star read more

Terrible people, terrible service. Do whatever you can to use another delivery method or have your packages shipped somewhere else if you live in the neighborhood. read more

This post office is a joke. It is a federally run monopoly that has the audacity to take my well earned, hard worked for money and use that to lose/misplace my packages and CERTIFIED mail. Tax money should go towards federally run programs such as state and local government, not support post offices like the one on broadway Bed-Stuy that 'can't find' important packages and doesn't deliver certified envelopes because my landlords building is a 'vacant lot'. This post office is filled with a faulty hierarchy of clueless employees and should be condemned for incapable procedural errors. read more

The way a post office should be run and maintained. The place is spotless, the staff super friendly, and their customer service is excellent. read more

Worst post office imaginable. Seriously, seriously bad. They don't feel like ringing the bell so they just send your stuff back to sender. Much easier than ringing a doorbell, apparently. I called the national USPS customer service and they said "yes, we see that you requested redelivery (and I WAITED at home all day, even taking off work once) three times. There is no indication that they actually attempted these redeliveries. The package has been sent back to sender." The customer service rep suggested I make a complaint, or at least call the post office to complain. I've been trying to do so for the past two hours, and guess what? They won't even answer the phone! It's either busy or else it rings forever before telling me it's "out of service." 718 602 3111. They're supposed to be open. I'm about to burst a blood vessel. read more

Just like everyone else who has reviewed this post office, they obviously deserve a terrible review. The government should shut this branch down. No employee who works there deserves to get paid. For awhile the postman would put all of our buildings mail into one mail box. We didn't receive, checks, cards, etc for like a month. Also the mailbox they shoved all the mail in was a vacant apartment mail box, so none of us in the building knew! They then decided to just dump all the mail on the ground instead of putting them in the mail boxes. Cmon, bruh... there are only 6 apartments in my building. On top of that, I have enrolled in informed delivery so I know what mail I'm getting. So far I have yet to receive 2 packages; one says it can no longer give me a status update, and the other said it was delivered in mailbox, which it absolutely wasn't. I'm also waiting on a few paychecks, which I saw in the informed delivery, and they were supposed to be in my mailbox last week. Don't even get me started with going into that post office. Line is always out the door and takes at least 1 hour to speak with anyone. I actually been physically assaulted at that post office by Another customer, so I no longer can go into that post office... and not because I'm afraid I'll get hurt, but because I'm afraid I will beat someone's ass and end up behind bars. Also have been yelled at by the employees because they thought I should be translating Chinese when an older Chinese customer came in and didn't speak English. I literally bit my tongue and told them politely "I am not Chinese." Yo, I'm getting dumb tight just thinking of that situation again. They literally yelled at me saying "are you not going to help us and translate for this women?" FOH. This is a government business, and these people are the scum of the earth working there. Usps has never been known for great service, but this garbage hole is beyond the worst one ever. Fire all the employees at this location, shut this dump down, burn it to the ground, and start over. read more

I have been to this location twice, including this visit. Both times the same terribly rude woman, clerk 08, serviced me. Both times she did not greet me with anything other than a stare. Today, i had to purchase tape to ship one priority box and the clerk advised i needed to step away back in line to tape the box. I asked if she could proceed with the transaction while i taped assuring her id be complete before she would. Rather than diffusing the conflict she walked away from the window, with her water bottle, and did not return for 5 mins. She refused to serve me and as a result held up the me and the other customers in line. At the time, she was one of two clerks working at the time. I had to move to another window where clerk 18 assisted me and was equally, if not more, rude. She began justifying why her coworker walked away from me. I asked her to call clerk 18 to return to the window, advising that her absence is causing others in a long line to wait. When i asked for her coworkers name and for a supervisor, clerk 18 refused. When i left the post office a customer ran after me to share clerk 08's information as she also had a poor experience with her. Both clerks should be held accountable for their unprofessional behavior. I left with a lack of confidence that my package will not arrive with out damage as a result of this negative interaction. Basic conflict resolution and customer service skills are terribly lacking at this location. This place is the POOREST representation of a government agency. I was not shocked to see my bad review amongst the slew of other bad reviews on yelp. I hope to advise neighbors to avoid this facility if at all possible. I do hope someone from USPS with influence on the development and recruitment standards of its employees reads these review and will take action to improve the service standards in this Brooklyn location. read more

The worst Post Office to go to in the Area the one in Wyckoff Ave is way better in my opinion. If you are going to go in there be ready to spend your time at least 30 mins and up. and you can call a million times you'd be lucky if they pick it up. They really need to get better employees. read more

I've been on hold for an hour, and it's now 5:40. I think they actually just left... Unacceptable customer service. Hopefully the larger postal system will take notice of all of the abysmal reviews at some point, and make this into an actual functioning postal service. read more

This post office is the worst. I have packages delivered which they leave in my lobby of my apartment building. They leave notices whenever they want. I received a notice for a package on Wed and then they lost it and then found it a week later. read more

Worst post office in the whole entire world! Their attitude towards client is unbelievable.... if you don't want to do your job then quit.

I got so pissed off with this postal office. The service there is beyond awful that I barely receive the attempt note for my package. Oftentimes I told my grand to stay home for particular day waiting for my package however, the package either arrive nor attempt note left. Thus I have to go pick up in person each time for my package the line is annoyingly slow and long took me almost about an hour. Thank god I lived there not long enough and I moved from the area late last year. Again, suck ass service try to avoid the most usps as you can bz most us postal are not that great. Good luck! read more

If there was such a thing as a half-star, this post office would get it. Expect to be bullied and treated like you are involved in a street fight with someone who will punch you. There is no tact and there are no repercussions, why else would they treat you this way. In an unfortunate turn of events the post office helps out Amazon by charging them less on postage, but we have to put up with the service. read more