Nothing. This post office is good at nothing. Delivering packages: Unlikely. On most occasions, you will get a slip saying "missed delivery." Try following the instructions on the form (sign, leave in box, presto, redelivery in two days) and nothing will happen, either the form disappears and no one at the post office will know what happened to it, or it will be left in your box day after day after day after day. You have to go there, stand in line with your form and hope they find it. If you don't have your form, forget it. And, you'd better be unemployed or on the night shift because the office closes well before the rest of us get out of work. Forwarding mail: We got three letters on one day. Then nothing for nearly a week. Then we complained to the main USPS number. So we got another couple of items for a couple of days. Then nothing. As we still live near our old address we are able to stop by and pick up some of the mail that they fail to forward, but really, what a mess. Delivering mail: Living in an apartment house, I am amazed at how many letters are left on top of the boxes by residents because the letter carrier couldn't get them in the right box the first time. And, if residents don't pick them up for some reason, they are left day after day after day-- the letter carrier never fixes any errors. I've complained to the USPS number. Nothing. I've complained to Senator Schumer. Nothing. Nobody cares. What a disaster, and nobody in government willing or able to take responsibility. And these guys want to run our health care? read more

I would leave them zero or even negative stars if I could. The employees are extremely rude, dismissive, and less than helpful. It's really like they enjoy ruining their customers' days. Seriously, if you go here in a good mood, prepare to be angry before you leave. They make sure of it. To top it all off, the place is filthy too. read more

sigh.... What else can I say that hasn't been written below by 99% of the customers here? Incredibly frustrating. I do want to say that my regular carrier who has been delivering mail for many years, is great. But when I need a package delivered, (and I believe the regular guy who drives the truck is pretty efficient, too, at least I think I get my packages with the regular guy) but when the regular guy is out, most likely it's going to take a LOT of time/energy/ angry calls trying to explain that I AM HOME AND HAVE BEEN HOME EV DAY THIS WEEK WAITING FOR PACKAGES ONLY TO FIND OUT THAT SUPPOSEDLY NOTICES WERE LEFT WHEN I SUPPOSEDLY WAS NOT HOME. sigh read more

Everything all the other reviewers have written is true - the bad and the good. It's perplexing and frustrating that even when there are huge lines, they don't seem to increase staffing at the counter. Also, redelivery requests are routinely ignored. The first time repeated package redelivery requests were ignored, I thought it some glitch and picked up in person. But then it happened again with another package. The flip side is most of the staff I've met are nice people. When I finally called about the ignored redelivery attempts, the person I spoke with couldn't have been nicer. So there you have it. There surely is a major problem with this post office and many others in Brooklyn. But like with anything else that doesn't work properly, some fault lies with the system and it's likely the person you'll speak with had no hand in the particular problem you experience. read more

I think it is a damned shame to have my mail give to other people, My bank statement and even checks are ending up in other peoples mail box. You can not never reach the postmaster when need to and the phone stay busy. I see where I would have to organize the community to get the post office attention. It's going on too long read more

They steal packages. They are the worst. Untrustworthy and lack empathy. The worst combination of traits. I've gotten a notice of delivery for some many packages only to walk to my mailbox and find nothing there. No package. No notice of attempted delivery. Nothing. And they don't give a shit about it. read more

This review is for the recent experience I had. I cannot speak to what it's like to regularly use this post office. I recently had a package that was handed off from UPS to USPS (UPS has become incredibly unreliable. At this point I ONLY like deliveries from FedEx.) Online, the UPS site said that a delivery attempt was made at 9:30 pm on a Sat and that a notice with instructions was left. I believe that no such delivery attempt was made by UPS and I never received a notice with instructions. The USPS site, on the other hand, said that, at 9:30pm on Sat, the package was available for pick up at the post office. Hmm, didn't UPS say that had attempted delivery at that time? Liars. I was nervous about coming to this post office after reading the reviews here. I printed out the UPS and USPS tracking numbers from their sites and arrived at the post office at 8:40 since they don't open until 9. BTW, this is the ONLY time to go to this place otherwise there will be a line. You literally have to be one of the first 5 people there in the morning or your experience will be terrible. I got there second. Yes, we had to wait in the cold until 9 and they could've let us in earlier but to play devil's advocate, would you start your work day earlier than you had to? Would you want a line of grumpy people watching you intently as you prepared to start your day? Instead of expecting the doors to open early, I simply dressed for the cold and was comfortable waiting. When an employee did open the door, she said Good Morning and "I'm sorry" for leaving us in the cold. That was decent of her. I was second and was helped after about 5-7 minutes. I was expecting problems since I didn't have a post office notice but the clerk, Ashanty, was helpful without questions. She smiled, said Good Morning and I gave her my driver's license and the printout of the USPS tracking number, highlighted in yellow. She took both, noted my address, went to the back and 20 seconds later came back with my package. And I was done! Again, I'm not dismissing other people's bad experiences. I don't doubt they occurred. But I wanted to give a shout out to Ashanty for being completely helpful without any problems. read more

This post office was understaffed and underfunded even before the recent addition of several highrise buildings full of more residents to the neighborhood. Now, with the limits on how many people can safely be in the building for covid safety, you can wait for up to an hour in a line stretching down the block just to get in. That shows how underserved this neighborhood, but it is not my main concern. On January 19th, I waited outside for 45 minutes and by the time I made it in I guess the guy who was supposed to be reinforcing safety rules at the door had to go on break? I counted how many people were in inside. 35 people. The safety limit is supposed to be 10 people. There were patrons and even some workers without masks and there was no social distancing. It is not possible to social distance with that many people in the space. I spent another half hour inside waitin in line. I should have left, because 5 says later I got sick. I'm still sick. I genuinely believe that the staff at this post office are doing the best they possibly can given that this neighborhood is drastically underserved. It's been depressing for years and at this point it's dangerous and unacceptable. read more

As post offices go in NYC this one isn't too bad but everything is relative and the USPS always seems to be a decade behind modernity so it only gets two stars, one more than other NYC post offices. read more

Most small post offices in the 5-burroughs are awful places. That being said, this is not an awful small post office. Most of the window people are refreshingly friendly and professional, (albeit a little pokey at times) . I rarely leave here pissed off besides the sometimes frustratingly long lines. Frankly, I am grateful to have such a decent post office nearby. I'd rather be slightly annoyed at having to wait a little too long while the window people are having a warm interaction with a longtime local and then get friendly service than be at a post office with cold and indifferent clerks. read more

I have been to this post office many times. The service has always been friendly, quick and professional. Yes, there always is a line, but it moves quickly. What do you expect in a neighborhood where no one has doormen? It is a busy little post office but efficient. read more

I don't know how these employees stay so pleasant but they do. They are on edge sometimes because of the craziness that takes place. But, overall I find them very pleasant and helpful. Now my delivery postal worker on the otherhand is a different story. But, I do enjoy this post office and it's workers. read more

The worst of the worst. Unmatched in sheer ineptitude by any other organization on earth. In the years I've lived in this neighborhood, I've had many interactions with this post office. NONE of them have been good. Around Christmas, if I order anything online, I do everything I can to make sure they will not be sending my package via USPS, because I know from experience my package will magically disappear into thin air. Case in point: this year I wasn't so successful at checking the delivery method of one of the gifts I ordered for my family online. Sometimes you don't have a say as to how other people send you your item, particularly when you're ordering from smaller retailers. I ordered a small package on November 27th. The item was shipped via the dreaded USPS on Nov. 29th. I was issued a tracking number. I waited for 2 weeks and then plugged the tracking number into the system. It looked like my package had arrived at our beloved post office and had been going out on the delivery truck for nearly two weeks with no delivery actually being made to my door. So, I steeled myself, and walked over to the post office with my tracking number and package info. There was a long line (whatever, it was nearing Christmas), I got in the back - no problem, I expected it to be busy. One of the ladies that works there stepped out from behind the bullet-proof glass and yelled out, "If you're pickin up come here. If you don't have your ID and your package info out you're wasting my time!" A few of us scrambled to where she was standing, me fumbling with my wallet to get out my ID and give her my package info. She sees me struggling with my wallet while trying to push through a crowd of 20 people and says to me, "See, you're holding EVERYBODY ELSE up." Whatever, I give her what she needs and I wait. 10 minutes later she comes out of the back and says she can't find my package. She says she'll have to talk to the carrier. I give her my name and phone number - she says she'll give me a call. i never heard from her again. Honestly, I didn't expect it. I went home and ordered the same package again, only this time I had it delivered to my brother's house in upstate NY. I'd rather travel upstate to get it than battle with the mind-numbing chaos that is this post office. BEWARE. STAY AWAY IF AT ALL POSSIBLE. read more

We have been living at the same address for twelve years in the 11238 zip code and have endless problems with our mail delivery. The Adelphi Station has not been helpful at all. They like to imply that we must be crazy and lying rather than having a genuine problem. The last response I got was that "no one else in your building has complained" which is not true. If you have a problem call the Main Post Office and complain: The number is 1-800-758-777. If you have complained already and the problem persists you can ask to have it referred to Consumer Affairs. If you have any examples of mail that got returned to its sender instead of being delivered to you (yes this is a catch 22 situation) please send a copy To the Attention of : Manager/ Supervisor Ms Rabel Post Office 950 Fulton Street Brooklyn, N.Y. 11238 read more

Not a fan of the post office itself but am a huge fan of Ms. Singleton who works there. I called today looking for a package that a friend sent two weeks ago. I never received a single delivery slip and my parents are home most of the day every day to receive packages or at least grab the delivery slip off the door. I can say with certainty that we got nothing. However, I called the Adelphi Station office today and after a couple of tries, Ms. Singleton answered. She asked all the requisite questions about delivery attempt slips, tracking numbers etc (none of which I had) and then with nothing more than my name and address, she went to the back and found my package. SHE ROCKS!!!! Thank you Ms. Singleton!!! read more

This is also my mothers post office. I had a package delivered to her house once and the said it was delivered and I NEVER received the package. She has major issues with this post office for deleting of packages. This post office has a deal with UPs for packages under 6 pounds they will deliver to you,, but guess what? You still don't get the packages. I urge everyone to writ to the station manager, start a petition, go to you local congress person, and writ to he postmaster of Brooklyn. There is strength in numbers, just writing onYelp will not make the change happen. read more

The Worst, unreliable, Messy group of workers....tracking a package that has a status of delivered on a Sunday...delivered to whom? Surely it was to my residence, A bunch of liars. Wasting my time calling the number, either no one picks up the phone or the line is busy. Paid for two-day shipping and now its going on 5 days, with no sign of my package. Very frustrating read more

The 11238 Post Office routinely returns properly addressed mail, marking it "Attempted - Not Known." What bullish!t. As those of you who live in apartments know, the only delivery "attempt" that's required is to put the mail in the box. When I say properly addressed, I mean the mail has my name, my street address and my apartment number. It can get to me. Now, I'm self-employed, work at home and have a business name in addition to my personal name. The returned mail is almost always business mail. Just today I learned of the fourth client check that was returned (in the 18 months I've lived here). He sent me a picture of the envelope. It's 100% properly addressed, yet the Post Office stamped it "Unknown" and "Attempted." I also know of a credit card bill that was returned (leading to my paying it late). I suspect that two client-issued 1099s were returned. The business mail that gets returned usually has both my personal and business name in the address. But even if it has just my business name, as long as the street address and apaprtment number are there, what possible excuse can there be for not delivering it -- and for stamping it "Unknown." After this started happening months ago, I left a note taped inside my mailbox that this apartment accepts all mail addressed to (our two last names and my business name). That didn't help. A few days ago, my wife met and spoke with our letter carrier, who said she knows our names and knows about the note and says the problem comes from higher up. But apparently she offered no additional insight or explanation. I'm trying to learn exactly who at the Post Office to complain to. But from what I've read here, I don't expect complaing to do much good. read more

The worst. Lost packages, sporadic delivery. Now for the last month or so they have given up putting it the boxes. Mail is dumped in an unsorted pile in the doorway or left outside in the rain. Today, two mail carriers were chilling at the corner garage, with their carts loaded with our mail, at 130pm, chatting and flirting with mechanics. So I guess they are too busy to work. Photos next time. read more

I've never left a review on Yelp, and in fact, I only signed up so I could leave a review for this post office. Basically, the Adelphi post office SUCKS!!! Everyone I've talked to there is a complete incompetent fool that refuses to do their job. I have called USPS and the office of consumer affairs (not to mention the post office directly) many times in the past year, since I moved into my apartment in Prospect Heights. The problem I've been facing is that I do not receive my packages and no notices are EVER left. After this occurred once and my package was mysteriously "lost" because "I never picked it up" (um, am I a mind reader that is supposed to know based on intuition that they came by and left three imaginary notices, or am I supposed to call them every day to remind them to do the job they are being paid to do?), I realized that they update the track and confirm page online to claim that they "left a notice"... This is a LIE. They DO NOT leave notices, so there is no way to even find out if they "attempted" to deliver a package. Additionally, many of the times they claim to have left notices, I have been at HOME, so they don't even ring the bell. (I work 7-3, so I am usually home by the time they come by at 4pm). ALSO, there is a rental agent that is in the building every day from 10am until 7:30pm, and he receives packages from Fedex and UPS, and they never have an issue "not finding" him. So, I have called USPS and filed several complaints. They never get back to me. I have called the post office itself and spoken to the supervisor (Ms. Rub...you know who you are). She never does anything either. This past week I called the office of consumer affairs. Guess what? She didn't do sh*t either (Yeah, Ms. Tho... I'm talking about you!) So basically, either they're all in on it and NO ONE there wants to do their job (really, how hard is it to ring a doorbell or leave a note on a mailbox?!?), or else the driver is constantly lying to his supervisor and his supervisor's supervisor, and they're both too naive/stupid/incompetent to realize this. It doesn't matter. I'm paying for a service that is not being done. I have never had this problem when I lived elsewhere in NY or anywhere else in the US. I've lived in third world countries that have better postal service than this crap-hole. So, unfortunately I don't know what can be done about this. (Except hope that they all get fired and new people who are actually willing to do their job get employed here)... But venting here sure helped me more than slamming the phone on the office of consumer affairs did a few minutes ago. So thanks! read more

I sent a package to an apartment in this Brooklyn zip code. The delivery confirmation says "delivered", but my daughter who lives there says it never came. No notice. Nothing. She asked the carrier about it and he didn't remember the package. The main office has only one response..."it says the package was delivered, so that's it." Trying to escalate it up to Federal level, but they keep kicking me back to local consumer affairs, who have "investigated" twice only to come up with the same answer. Suggest using UPS for anything going to this Zip Code. Save yourself. Please avoid! read more

the people who deliver the packages for usps are so incompetent i am furious! every time I expect a delivery there is some EXCUSE why the package does not get to me. they tried and: "i was not home" "receptacle was blocked" these are lies! i work from home, ring my bell. i will come down and get it. the lobby is HUGE and accommodates plenty of packages, humans, furniture, etc. are they lazy and not even trying? what is happening here!!!??? read more

It's probably pointless to review a post office, because you can't do much about the poor service, but I do want to let people know what to expect. This is the worst post office I have ever encountered, and I've lived all around NYC and internationally. I don't know why they won't deliver packages. They leave a card, you request redelivery - then nothing. You track the package online and request deliver online - nothing. The online platform then tells you that the package is in transit and - NOTHING. Package never shows, no email updates, no more "We attempted delivery cards..." The package is in the ether. In my case, the website tantalizingly claims that the package was scheduled for redelivery 9/26, the supervisor just emailed me to say that it was returned to sender a week ago (the sender never received it). I have had other things go missing over the years so eventually I learned my lesson and starting having things shipped to my job. This office is an example of how little USPS cares about Brooklyn. read more

I have had 4 packages never delivered that were marked as "delivered" and today I had ordered an item overnight that I needed today and they "attempted" to deliver according to my tracking number which is not possible as I have been home the entire day. UPS, FedEx, and Lazership have accomplished delivering over 400 boxes during the same timeframe without a single incident or issue. We avoid USPS at all costs for these reasons and I am livid trying to figure out my recourse when a USPS delivery is unavoidable and inevitably stolen by their employees. The phone number at the branch is never answered and the hours I have spent trying to speak with someone at the 1-800 number and sending letters and filling out online forms has been completely fruitless. read more

The phone number listed does NOT work. I finally convinced someone at ASPS to give the correct number. It's 718 398 7439.

Please CALL the US POSTAL INSPECTION SERVICE 1-877-876-2455 if you have ANY complaints about this post office. Adelphi customer service is awful, to the point I would actually DREAD going there under ANY circumstances, even if I absolutely had to. I requested a change of address over the summer and NEVER RECEIVED my mail- only to find out that my request was NEVER processed. Dealing with this post office is as unpleasant as the employees at the DMV, to the point a customer service rep on the USPS hotline was hesitant about processing my complaint because he felt that Adelphi would TAMPER with my mail and never get it to me! By the way, the phone number to this station NEVER works so forget trying to call them for help. I hope with enough complaints to the US Postal Inspection Service, they can turn this postal location around and fire everyone that works there! IF YOU HATE YOUR JOB SO MUCH THEN JUST QUIT! read more

Customer service is really lacking here, lack of communication, unpleasant tone & professionalism. Every negative stereotype about the USPS unfortunately remains true here. read more

ZERO stars = this morning they were 20 minutes late opening and by then there were already 25 people on line. The manager offered zero apology or explanation. OF course there was only ONE TELLER on duty. Half hour wait for stamps. While standing there along with a disabled elderly person, the workers in the back could be heard laughing loudly and yelling. Totally disrespectful. THE WORST po EVER. read more

Worst post office ever the people are so rude and have attitude like it's your fault . The lines are always long like they have no one working for them read more

Terrible terrible service. Workers don't give a shit about doing their job. They completely ignore requests for redeliveries (believe me this has happened several times). read more

I agree with all the bad reviews. Seems like a wave of new bad reviews recently. Personnel at the post office, and mail carriers from this office, have no sense of customer service. The USPS needs to shut down. I'm changing to email as much as possible to replace ordinary mail, and will insist that any packages I receive are sent UPS or FEDEX. read more

The customer service representative who assisted me was helpful, patient and knowledgeable!

The literal worst. They completely ignore redelivery requests (they just take the ticket and don't even try again or leave another one), and since I work during all of their business hours except the meager 9-1pm slot on Saturdays, and since they don't even have a phone that works (it rings and rings and then disconnects), that means that my deliveries often wind up being returned to the sender because these people can't be bothered to do their job. Worst. read more

Too bad there isn't a zero or negative number of stars rating system. Overall this place is one of the city's worse run post offices.

I am complaining about the lazy female mail carrier that I caught throwing my mail in my basement gate, instead of depositing it in the mail receptacles in the vestibule, which I must add, the Post Office made me install when I renovated the building many years ago. She doesn't care if my and my tenants' mail gets wet or dirty. Just another example of why the USPS is losing money! If you don't want to do your job, miss, you need to go find another job someplace else! read more

The customer service at this post office is incredibly horrendous. I had my credit card information stolen while in surgery. All my cards were cancelled and my credit card company overnighted me new cards. They have been trapped at the post office for a week, they simply say they cannot find them and offer no other help. They never answer the phone, I have been standing here for an hour waiting to speak to a manager and everyone is rude and wholly uncaring. My credit card company will not send a replacement as they can see the post office has it. I realize this is a personal story, but the incompetence of the employees here impacts everyone and is really just disgusting. USPS needs better representation and more employee accountability. read more

Negative 9 Stars. Terrible. You would think on Valentines day they would be wise enough to open on time! Me and other customers arrive at the post office before the employees do! Only to open the gate to then tell us...there is a sign on the door, "electronic system is down"...too bad we couldn't see the sign THROUGH the gate! This post office is the hornet's nest of BS! Nothing has changed at this Post Office!! EFFFEN JOKE!! read more

Not the smartest postal location. I hate having to come over here. I try my hardest not to have any packages sent USPS for me. My new mail man will deliver my package to the house and leave it but if he's not there all hell breaks loose. Let some sub do it and I don't get the package or the slip that says I have a package at the post office waiting for me. On those occasions I have to call or stop by. In fact, one time I was out of town and bless his heart, I didn't leave a notice but instead of having my mail returned my postal carrier held it for me at his desk. Here's the icing on the cake though I had stopped by earlier that day because I knew I was out of town and had mail to see if they had it and they told me NO. I saw my mailman later that day and he said yes you have tons of it. His first reaction though was "Those idiots". I had to go all the way back over there, which is so not convenient and make them look 3 times. They were so ticked of but guess what the 3rd time she found all of my mail. Yes, I made you search for 20 minutes especially after my mailman told me to tell you where to look and you still couldn't see it. Simpletons! read more

They have trouble with the concept of actually delivering your packages to your home. But they do like to randomly return things to sender. There is always a long line. The hours are impossible if you work. The employees are often incompetent or rude - getting an answer to the question of whether my package is at your post office (because I have given up hope of you delivering it) can be a three day process, and I have been straight up hung up on by an employee here. They don't have to give a shit because I don't have a choice and neither do you. read more

What I hate about this post office and USPS in general is that they are so incompetent and lazy. Why even offer redelivery service when you won't even bother to redeliver it? I love how they "attempted to deliver" at 9:37 pm when my entire family was home and awake. They also noted online "left a notice" when I don't see a single notice left anywhere. I wish AMAZON will just drop USPS for their prime two days deliveries and stick with UPS. People don't ever bother with REDELIVERY unless you never want to get your package. read more