Only reason this is getting A star is because SOMETHING needs to be there. This Post office has to be the ninth circle of hell. HAS to be. I'm saying this and I have family that works there. The people at the windows are bad, long lines for no reason, imbecile of a manager, etc. But some of the mail people!?!!!?!?!?!? I swear my building's mail lady is extremely incompetent. I caught her on several occasions just writing pink slips and didn't even bother to ring anyone's downstairs bell. My mother is disabled and normally takes time to answer the bell but this woman could not be bothered. Delivers mail whenever she feels like: even after 7, like...what??? Even now I'm currently waiting on an Amazon package they already told Amazon they "delivered" yesterday but Amazon won't let me claim it lost or stolen yet. Something needs to be done about this nonsense. read more

Only one line for package pickups. Budget 30 minutes to wait and receive your package. Many times they won't even leave a slip. This is the service for which most people are in line, every time I'm here, yet they allocate more staff to other services, for which there isn't a line! USPS needs to set up Amazon Locker type stations every 2 blocks! The technology is here to get people their packages when they're not home, yet we still play tag w/USPS. Perhaps this is indicative that we should better fund public services. In the meantime, at least open a second package pickup window, and change these 9-5 hours M-F so that people working a traditional shift can come pickup their care package! I.e if your package tries to arrive on a Monday and you're at work, you can't get to USPS b/c they close at 5, so you're SOL until the weekend at best. There must be better ways. Love, Flatbush. read more

Compared to my post office off empire blvd this place is heaven. My previous apartment was serviced by this post office and they never lost a single package, everything got to me on time and the mail lady and the clerks that work there and help me once or twice a month when I go there are extremely nice and helpful. Again, my new post office is hell on earth with the most rude manager. I haven't noticed the line moving slow here and every time I go I don't spend more than 20 minutes whether that's on the weekend or a weekday. Couldn't give them 5 stars as there's always room to improve read more

Have you ever wondered what hell might be actually be like? Come here and find out! Total lack of service or even base level respect towards people and the post office environment is usually trashed with huge lines of angry people. It seems like they go out of their way to be as unhelpful as possible. This place truly sucks each and every time I go (this is the only us post office in the neighborhood). Flatbush deserves at least a functioning post office. read more

Very efficient! I went early on Saturday 4/9/16 to be the first one in the post office once it opened. To my dismay, there was already quite a line. However, the line went by super fast. Once the office opened I was seen in about 15 minutes. The mailman had not been delivering mail to my building lately and The clerk that helped me was extremely helpful. She was super friendly and brought all of the mail that had been collected at the p.o for the past week. :) I will recommend that people come here with an open mind. It's a post office and you should probably expect to wait...especially on the weekend. A positive attitude will make everyone much more friendly and willing to help you. read more

US Post Office - Waiting in line - Post Offices Near Me - Brooklyn, New York

The staff member with the name tag "SDW" exhibits THE WORST customer service ever. I hope he reads this to know that he's not the only one having a bad day. It's clear that you do not like your job and you do not want to be there. read more

Well since my last review of this post office, it seems to be getting its act together. I hope I'm right. I really try to stay out of there.

This post office is the worst. I witnessed the (I'm assuming the manager) walkout the backroom to a packed post office did not great anyone. Went to the do and when a woman asked if she can come is said to her "if you ant to kill yourself go ahead." ( referring to distancing due to COVID). He only came out to give someone he knew passport forms handled them into the already crowded post office. I have never witnessed anything like this from a government agency. read more

It's unreliable how slow they are here. The employees act like they're doing you a favor when they're suppose to be doing their job. The whole place is always dirty every time I walk in. I don't see how these people still have their jobs.... there's so many complaints!!! read more

The only good experience I've had here is with one staff member who always brings a smile to my face because of her jokes - love her! But this post office has proven (time after time) to be the worst for package pick-up. Day after day there are lines wrapped around the entirety of the room, and there's usually only one person working at the package pick-up window. I don't understand why a system that is broken like this can't fix one thing - just allocate more workers for this service! I always spend at least 45 minutes to an hour (if not longer) in the line, and previous to my experience here, there are never any 2nd attempts to deliver packages at my residence. It just goes directly to the post office to die a slow death until you're willing to stand in line for over an hour to get it. The other lines are empty while the package pick-up line snails around, tripling! Why don't the other employees help with this service? I don't get it. I hope someday they will see the possibility of an improvement. read more

Be ready to kill a couple hours to pick up a package. This post office although the people who work here are friendly considering the circumstances. But there is always and over flow of people waiting to pick up packages. There is no sense of urgency when the line is out the door. I have on numerous occasions waited 3 hours to pick up a package. On a Saturday morning when people are finally off work and able to pick up packages they have only 1 window open for pickups. While they have 3 windows open for drop offs and money orders. It doesn't matter what time of day it always has a 1-2 hour wait at the least. read more

US Post Office - Post Offices Near Me - Brooklyn, New York

I dropped off 2 prepaid Priority Mail packages with he clerk at "window #1" and they were never scanned and have totally VANISHED. How the f*#$ does that happen? She refused to scan them and give me a receipt. She said I'd have to stand in the rediculously long line outside if I wanted a receipt. I will NEVER AGAIN trust any clerk at this post office! It needs to be shut down to eliminate the corruption within. And now I'm left with very sad neices and nephews who's Christmas was stolen by the USPS Flatbush branch. read more

I think the devil modeled hell after the flatbush post office. Their main talents include : being rude, not ringing your bell so you can get your package before someone steals it, NEVER giving clear instructions while being sticklers for the rules, sending the package I sent out BACK TO ME RATHER THAN WHO IT WAS FOR (and I mailed it FROM the post office). Want to waste an hour waiting in line with equally angry people, COME HERE! The only unifying element of this place is everyone in line talking about how awful it is. Come in and get a glimpse of the burning hell in the after life. read more

This post office gives better service than the one on Empire n Nostand . I've been there at Church ave office more than once and every time I go there it's in and out no standing on a long line outside in the cold or the rain like empire so Gave this place three read more

The worst. Calls get picked up and then hung up. Been trying to reach them for days and have gotten no help. Yeah I get it global pandemic but that doesn't mean leave the PAYING customers (whom without you would have no job) in the dark. Please do better. read more

Very slow post office, one time I was here for about an hour just waiting to pick up a package. I recommend you coming in the early mornings before people get out of work, school, or whatever. Come in the mornings because there's usually shorter lines than in the afternoons. I think the people behind the counters take a very long time to attend and it causes very long lines that can have you waiting for an hour+. I give them 2 stars instead of one because I have seen an improvement in their service but that's probably because I started coming here in the mornings. I assume there is a long line often because the postal men don't do a great job delivering, which becomes a nuisance. I think that the issue is mostly with the postal office itself that only has one person for pick-ups, sometimes they can be very rude when attending to a person. I always come with my slip, and ID in order to get my package and get out of here as soon as possible. read more

US Post Office - Post Offices Near Me - Brooklyn, New York

These people love leaving packages on your front step as if there's no bell. I came home one night and my package WAS ON MY STEP IN PLAIN VIEW, my parents were home. How hard is it to ring a flipping bell. WELL TODAY THEY LEFT MY ISH OUTSIDE AND IT WAS STOLEN. SO NOW I HAVE TO CURSE EVERYONE OUT. Will have an update. read more

There's two lines at this post office and it's always the same situation every time I come in, the first line for stamps/pickups etc. only has one window servicing it, the line is always backed up all the way to the back of the office and you have to wait a minimum of 15 minutes. Meanwhile the 2nd line for general mailing services has 4 windows servicing it and the line is practically empty compared to the first line. I cannot for any reason fathom why this is the case when it's so clear that the first line needs more help, and no one in the office seems concerned about this or wants to resolve the issue. Mind you I only need to drop a package off and get a receipt for it so I really don't understand why that doesn't happen in the general mailing services line, like in my old post office. I shouldn't have to wait in line for 15-30 minutes just to get a receipt on a package when other people dropping off packages that don't need a receipt wait almost no time at all. The inefficiency in this office is palpable and has been for years. I actually had the time to write this review while standing in line, and had the time to send a complaint on usps website as well. Don't come here if you can avoid it!! read more

I've lived here for 12 years and I hate this post office. The lines are always like the photos show. They are horribly slow and inefficient. Nothing has changed through the years. I have a package there to pick up and I cannot tell you how much I hate going there tomorrow. Regardless of the time of day, it's bad. read more

Denise was incredibly kind and helpful to me when I needed to send my students books for their English project. It's hard to get students supplies they need during these times and she was very kind and generous. My students and I are indebted to her. Thank you!! read more

Horrible customer service. Ms. Johnson, the supervisor was very unpleasant with a terrible attitude.

If I get a package slip I usually let this post office mail the shit back for me and get a refund because it's not even worth going here. If you do want to try it give yourself an hour and make sure your phone is charged or bring a book to read. read more

Worst and rudest group of workers I have ever encountered. Had a problem where I was not receiving mail. I know my packages were being held there, and mail was not being returned to sender or sent anywhere else, yet wasn't receiving anything. They didn't even take my name or write down the address. Didn't give me more than 2 minutes of their time. I left feeling disrespected and like I was treated like a little girl. Do everything in your power not to go there. So fucking rude read more

Every blue moon I have to go to the post office, this post office which I have gone to in the past year, a total of 2 times, have left me awestruck at the sheer laziness of their employees. Seems that I cannot go lower but to my own amazement, yes it does. This morning at 10 am, waiting in line with just 1 person ahead, this so called "clerk", Mr. Lasz, tells the woman, while checking his texts messages on his smart watch (might be the only smart thing he has going for him btw) that she cannot be serviced by him because he does not sell stamps on his window, he's sitting 1 window away from the window that does which has no one on sight to attend to it. While she waits, he calls the next person up, me, when I approach and he's still on his text messages, proceed to tell me, weren't you on the other line?, I replied, I'm not buying stamps I just gotta send this 1 little envelope, he insisted yet again, but aren't you on the other line? I then replied, what does it matter what line I'm on, there's no one in front of me or behind and you are the "available clerk" he then said, well I'm not gonna take that envelope. Thankfully, that's not the only post office around, disgracefully, why does the USPS hires this types of clock punchers, lazy and rude employees? It's no wonder it's in shambles. ‍ read more

Debbie in passport services is GREAT. Be sure to make your appointment 24 hrs in advance!

When I get a package slip in my mailbox (or likely just sitting on the window outside my mailbox) I want to cry. Because it means I have to enter this unholy place. Never in my life have I witnesses such f&(&&ry. The usually line to retrieve packages is manned by snails. Human snails. Though maybe if the mail carriers would so much as TRY to deliver to people's homes, perhaps giving at least 1 single, solitary f&@!, the line would be shorter. My new package guy seems rather competent so I hope I don't have to end up here as much. But seeing as this is probably the portal to hell, We may all be getting sucked back in. read more

What other post office holds onto your packages for three weeks, doesn't give you a notice and then returns the package as undeliverable? This has happened several times-- as well as leaving a notice for a package delivery when I was home IN my apartment. Too lazy to ring the buzzer, apparently. This pretty much demonstrates why the post office is going out of business. Somehow Fed Ex and UPS manage to get packages to me with no problems. read more

The WORST POST OFFICE. First of all their phone number doesn't work. 2nd of all I clearly called corporate and told them I will pick up the package myself, but these idiots sent it out on the truck, and no one knows where the package is and clearly they don't care. All the employees look used and abused, this office should shut down because they are basically useless.. read more

THIS CONTINUES TO BE BROOKLYN'S WORST POST OFFICE, WITHOUT A DOUBT! The incompetence has also spread to the mail delivery. I've noticed that sometimes 2 or 3 days go by with no mail in my box...NOTHING! Meanwhile I just got off the phone paying 2 bills. The statements were sent but never delivered to my address (one was returned to the credit card company which means it was delivered to the WRONG address.) My question....How do we rid ourselves of the USPS? THey are more of an annoyance than a useful. competent entity. read more

Literally the worst. For awhile, my packages were not even attempted to be delivered to my home. But I wouldn't even get a slip from them. I would only get a notice from Amazon or whoever that they "attempted" to deliver my packages even if I was home. Now, if I'm not home, they leave it at the FRONT DOOR OF MY APARTMENT BUILDING. Not my apartment door. the BUILDING door. I am a teacher, and I cannot afford to buy everything twice to make sure I get it. Because when it gets delivered to the front door, my package always seems to go missing. When I do have to go pick up a package, I feel like I have to clear my ENTIRE day to do so because it is the slowest package pick up I have ever seen. read more

Today i came in to the post office at 4:55 and was greeted by a smile at window 6 by Ms.Debbie. I was in search of a pacckage that i forgot to put my aptnumber on , and was supposed to be shipped back. I was met with a feeling of assurance and comfort . She quickly went to the back and with the assistance of a woman named Antonia they worked hard to find my package and they did. It would of been much easier for her to say thatt your package has already been processed to be sent bAck but instead she went above and beyond . THANK YOU !!! In a time where expEriences at the post office are unpleasant today i met two ppl at office heroes!!! read more

Horrible service !!! Postman never delivers packages. When I track my package it says they attempted but no one was home and that's a lie! Iv stayed home all day for my package and then get a notification saying no one was home. On top of that they don't even leave a notice slip! Meaning they probably don't even attempt to pass by and try. On top of that when you go to the post office the line is Alwayssssss nearly out the door with one teller. And why? Because they don't deliver packages so you have everyone going to pick it up. read more

Great staff, relatively fast. Much better than Meserole PO in GP. Would be nice if they ever actually tried delivering mail to my actual apartment. read more

If you have a whole day on your hands this is a perfect place to waste it. Came to pick up my package. 3 windows open and yet for the first 55 (in words fifty five)minutes nobody got their package. When the first person actually did receive one the crowd started to clap. With 3 people ahead of me had to wait another 10 minutes. Hurray! read more

Your experience with this post office location is like the flip of a coin. There's no real way of saying whether it'll be a positive or negative experience. I make it my business to avoid this station, because it's often slow and lacks adequate staffing. No one wants to stand in line all day. During my last few visits, I have seen slight improvements in customer service. There are lines designated for passports, parcel pick-ups, stamps and money orders, or general business. I have even seen a manager on the floor providing customers with assistance while they're waiting to be seen at the window. I hope the quality of service continues to improve over time. read more

Is there a Negative 5 review? this by far MUST be the worst post office EVER!! The mailman does not try to ring the bell and right away issue a pink pick up slip, and when you get to the post office you must wait at least an hour before getting to the pick up window and getting your package. read more

The worst. Filled with people picking up their packages because they never knocked/buzzed, just dropped the slip. They don't give a shit about doing the job well. read more

US Post Office - A Tuesday morning... - Post Offices Near Me - Brooklyn, New York

1 star for being a Post Office in the area. Other than that, needs improvement in speed, manners and courtesy, positive energy & cleanliness. Be grateful if you're here on a day when the lines are shorter. read more

Nobody answers the phone !! EVER .. I should assume there would be someone in the office Monday afternoon 2 PM to answer phones .. also, there is no answering machine to leave a message. Very frustrating. read more

USPS must have great job security cause they do not fear NOT doing their job...I can't count how many times I HAVe BEEN HOME waiting for a package only to find out online that "no one was home to receive package" come on....I don't live that close to the post office...this is just wrong! read more