If it were possible to not give a star, that's the option I would have chosen. I stood on line for 1 hour and 15 mins to mail a package on December 10th! There was 1 person working the window and when we complained to the manager MARLON MURRAY, who is a total imbecile, he told us to continue waiting patiently or leave! Any wonder why the post office is bankrupt! THIS POST OFFICE IS THE REASON PEOPLE GO 'POSTAL' read more

congratulations, voted in the top 10 worst post offices in NYC for 10 years in a row, by theblaze.com, gothamist, yelp. the people who work there are behaving like they're doing you a favor for giving you one word of extra info. horrible service, employees on the defence I get cold sweats every time before visit. read more

this office is a nightmare!!! there is one post man who refuses to leave my mail that wont fit in the slot on the side of the bldg. i have no buzzer. i am home all day tracking anything larger than mail size. right now its day 3 of trying to get my medication!!!! i scheduled to reschedule online, nothing. calling, no one answers this phone. any time i've spoken to them i've been told he's old school and won't leave it. i've had to chase him down the street when he has left a slip im not home. right now, on june 9 2020 i am desperately waiting on medication i am 2 days late to get!!! im an immune compromised and cannot go to the post office. can someone please let me know where my medication is and why its not being redelivered?!?!?!??! helpo read more

50% of my shipments are late or lost. Needs to lose the union and get with the times.

Every time I'm forced to go here (usually because of lost packages every other month), they're arguing with people, being rude to people in line, and it's always a pretty awful experience. I don't know if its because they are understaffed, have to work in a hot environment with no AC, or what the problem is, but I'd look forward to going to the dentist to get my teeth drilled more than going to visit this place. Also, none of the pens work. Not one. They always want you to write things out and get super angry if you don't have a pen on you. I've seen many people walk out extremely angry and frustrated. Avoid at all costs. read more

USPS is a joke. I ordered 3 shelving units from amazon, not sure why they weren't delivered by amazon but that's neither here not there.i recieved a message from amazon at 7:30 saying usps attempted to deliver at 4:02, I was on my front porch at this time. I went on to read more and it says, that the driveway and porch wasn't accessible. That's ridiculous because I don't have a driveway and I have a large nice front porch with outdoor seating. To make things worse, I recieved an amazon delivery around 5p, in which the driver put my package on the porch and took a picture. I also have 2 security cameras that show usps never came to my home or on my street for that matter. I want the bookshelves I ordered, school is getting ready to start, I need to be organized because thanks to COVID the kids will be doing online learning read more

Hell personified in a post office. I've lost about $60 because of the unresponsive staff and hour long waits.

THE ABSOLUTE WORST. SOMEONE PLEASE SHUT THIS BRANCH DOWN. Bought a package online with a tracking number. I am aware of how terrible they are with deliveries so not only do I make sure I'm home on the day it is "out for delivery", I am also waiting to greet the mail lady when she arrives. She gets there at her usual time and guess what, NO PACKAGE! I quickly go online to find out the parcel has been "SCANNED AS DELIVERED" WHAT?!?!? The next day I go right when they open. The parcel pick up window isn't open so I wait on the normal line. After 40 minutes (no exaggeration) of waiting I get to the window and I'm told I need to go to parcel pick up window and she will send someone to open up there. Other customers hear this and race to form a line there in which I wait about 15 more minutes only to be told I need to go to the automated machine, enter my tracking number and print out the information. (I had my tracking number on a piece of paper but this wasn't good enough). I get back and I'm told they need to get a supervisor, WHY DIDN'T THE WOMAN GET A SUPERVISOR THE 1ST OR 2ND TIME?!?!?! I waited at an empty window for the supervisor to come for 40 minutes (again no exaggeration) I kept asking when he would get there and the assured me he was on his way. I was going to leave but I was so angry there was no way I was going to let them get away with this. Finally some guy named Marlon or something talks to me, takes down my info, gives me his card and tells me to call 2 days later. 2 days later I call his direct line, no answer. I left 2 voicemails that were not returned. So the next day I go, and ask to speak to Marlon. After waiting only a half hour this time he greets me and has no recollection of ever talking to me!!! Says he doesn't think our exchange ever took place and when I take out his business card with his handwriting on it he's dumbfounded. He takes my information again but this time he actually calls me a few hours later. He spoke to the mail lady who says she delivered my package and it must've been stolen because she feels my building is 'unsecure' !!!!!! I met her and there was NO PACKAGE! I had finally given up when one week later a really nice, great human being came with my package that had been delivered to the wrong address. I CANNOT WITH THIS PLACE. SERIOUSLY SHUT THIS BRANCH DOWN. read more

2 years ago the person in front of me in line...the package they were picking up...soaked in oil. IN OIL. So with great trepidation I head off to the post office to track down my own certified letter MIA (containing 2 tickets - xmas presents for my family) that never arrived although the USPS tracking system claimed they had received them 7 days ago. No slip left in my mailbox...not even a trace of certified mail DNA and, of course, once actually at the PO, no where to be found anywhere at the vicinity. On a good note the postal carrier did actually call me and left a message saying he had the letter (where it's been for the last 7 days is one of the greatest unsolved mysteries of our time). But he called at 7:15 pm! The post office closed at 5:30pm and the next day was a holiday (New Year's Day). Not sure how my family was supposed to get these god forsaken tickets...I guess we could have hired some sort of Brooklyn flukey to track and shake down my postal carrier. Wahhhh.... read more

For everyone who has problems with this post office: I've just spoken with someone at USPS customer service about a missing envelope (one of many missing items over the years), and she told me to call every time there was a problem and lodge a complaint. Enough formal complaints apparently draw attention to the post office management. The phone number with which to do this is 800-275-8777. read more

The worst! How it is possible to literally NEVER answer the phones? Any time, any day, any month of the year??? In addition to never answering the phone, this place has the longest, slowest moving lines ever. I am not sure if they are understaffed or incompetent, but USPS should be absolutely ashamed of this barely functioning location! read more

FUCKING HELL!!! AM I really writing another scathing review of this flea pit shithole post office ? You fucking bet I am. Once again USPS finest fuck up my day. I request a pickup for which I stay in the majority of the morning. I receive an email from the online pickup that I requested. It says there is a discrepancy. You fucking bet there is. I'm attaching part of the email here. Pickup Status: Total Packages picked up: 0 Total Packages picked up does not match total packages requested for pickup. Yeah, no shit. So I called them. They say that they have to close out the online pickup before the end of the day. I feel a shitstorm brewing. Girl at the post office yells something out. Sounds like they are on there way or something. I wait. I wait until the office closes, but they have another hour and a half left to pickup, as they pickup to 7, she kindly tells me. I wait. The MOTHERFUCKERS never came. This place is THE most USELESS post "office" I have EVER encountered in MY LIFE. read more

Sadly, nothing will ever change with this post office. I have filed complaints, called the postmaster, reported it to the city advocate and call for action. I'm still waiting for a response. After dealing with these problems for nearly ten years I have little hope. They still have two of my packages and have ignored my redelivery request for two days already. I cannot go to the post office due to an injury. That's why I ordered online, amazon prime. ( So much for two day delivery. I hate that Amazon uses FedEx Smartpost aka USPS. ) This post office does not answer their phones and they did not leave a notice. After calling the 800 number 3 days in a row, I received a response from a lady at the post office (blocked number) @ 8pm last night saying she had one package set up for redelivery but didn't notice that there were 2 packages. Oh brother, we will see if I get anything today. read more

It's true. Absolutely the worst post office in the United States. Can someone tell me how this kind of place stays afloat? Worst customer service ever. They could not find my package based on its tracking number, complete rude idiots on the phone. I just don't understand how this is possible. Go with Fedex.... read more

Receipt#840-52900181-1-2086744-2 and Clerk:04-this clerk does an excellent job at Saint Stephen,SC post office !She is very friendly, knowledgable,and helpful! read more

i can't believe i'm updating a review on a post office but i'm so excited i just have to share. i called this post office and SOMEONE PICKED UP!!! and he helped me SEARCH FOR MY PACKAGE!!! and he FOUND MY PACKAGE and said he would HOLD IT FOR ME. i asked him to have the people who deliver packages redeliver it , and he said, "there's no use, i know these people, they won't even go upstairs, and they won't knock on your door, and even if they do they will leave before you even get to answer your door; i will hold your package for you until you come to get it, don't worry, i will hold it." i went there at 4:50 to the pickup window and said, i just called about 2 packages. "avery?" yes! and i got my packages. for this unusual experience i will upgrade them to two stars. read more

I would hesitate wishing this place on my worst enemy. They have horrendous lines that sometimes lead to nowhere, their stamp machine is almost always out of order, and inevitably someone gets in a fight. read more

Not sure what I can say that hasn't been said. It seems the people who work here feel entitled to cop attitude because they know your mail fate lies in their hands. There is one woman (light-skinned young black woman) in particular who seems to revel is being a class-A b*tch immediately. There are a few gems here, but they seem outnumbered by gross incompetence and rudeness. My mail has been botched so many times, it's left me desperate and anxious. Live checks, tax document etc all disappear into the ether rather than getting forwarded. NOBODY EVER ANSWERS THE PHONE. EVER. So I get as much as I can online to circumvent the post office. See how the downward spiral works? Now, I love the mail, getting it is fun, sending it less so, but places like this will be the demise of the postal service as we know it. If the bad apples (you know who you are) were private sector workers, one of two things would happen. 1) They'd get shit-canned immediately or 2) they'd actually do the job they are getting paid for. As it stands, our tax dollars go to pay the salaries of the very people who take years off our lives by the stress they are too pleased to create. It's just wrong. read more

This place is an absolute nightmare! I love where I live but if there is one thing i HATE. Is this damn post office! I have never seen such disrespect towards customers. They simply don't care. Oh and unfortunately our TAX DOLLARS are being used for them to sit on their asses and do absolutely nothing. These USPS drivers say they came, knocked on your door and left a package when in actuality THEY ARE SITTING IN THE OFFICE UPDATING ONLINE THAT THEY DELIVERED THE PACKAGE AND LEFT A NOTICE WHEN THE TRUTH IS THEY NEVER PASSED BY! ITS RARE TO SEE THOSE TRUCKS DELIVERING ANYTHING! It's a damn shame we pay these idiots. USPS NEEDS A MAJOR CHANGE! read more

I don't need to write anything more on how bad this post office is. What i do want to do is to encourage people to write to the USPS office of the President of consumer affairs and let them know about every experience at this hell hole. The address is USPS Office of President Consumer Affairs 475 L'Enfant Plaza SW Room 4115 Washington, DC 20260 Let them know about any packages that get lost with no explanation given. Let them know about how their phone system is set up so it doesn't go through to any human. If people continue to write then they will have no choice but to address some of these issues. read more

My experience with this post office was unbelievable. I was sent a package and door tagged because "no one was home". Naturally someone was home the whole day. I went to the post office the next day as the door tag said to go pick it up. I waited in line for over half an hour and was told the package was back on the truck and theres nothing that they could do for me. So i went back home hoping it would be delivered again, no delivery. I requested a redelivery, and it never came. I called into the main help line and waited on hold for over an hour and they requested another redelivery. It also did not come. At this point I dont know what to do. They will be sending back the package to japan at the end of the week. This is the worst experience I've ever had with shipping something. read more

The worst run post office. Every time I go there to send something, or god forbid, pick up a package, there is a line 10 people long, and averages 10 min per person. I'm writing this review while waiting in line, and have been here for 25 min, and there are 5 people ahead of me. This place is the reason I ship everything UPS and FedEx, and judging by the disgruntled crowds, I'm not the only one who feels this way. The have six (6!) windows, but only 3 attendants....with over 30 people waiting total. This is crap. Never any supplies, boxes, labels, no pens, and the automated machine is broken more than it is working. Whoever manages this place should be ashamed of themselves. Or why there hasn't been another USPO built in Williamsburg? The number of people more than doubles in the last decade, they added a new zip code, but still everyone is sent over to this crappy establishment. Out of control. Double your staff, or build another post office. Avoid this place if you can... read more

We have to do something about this and it doesn't seem like continuous posts on Yelp are helping to solve the problem. Other than collective commiseration. Our community is really suffering because of this post office. Maybe we should file more formal complaints/requests for help? I got this from the Postal Regulatory Commission's consumer assistance page: The Consumer Affairs office that serves 11211 can be contacted at: CONSUMER AFFAIRS UNITED STATES POSTAL SERVICE 1050 FORBELL ST RM 2015O BROOKLYN NY 11256-9631 Phone : 1-800-ASK-USPS Fax : 718-277-1181 Has anyone tried this? read more

The worst post office ever! I went there couple of months ago to pick up a package and was waiting in the line for like 45 minutes and then one of the customers had it; he went to the counter and started knocking and screaming and that is when a person finally came and the line slowly started moving again. It took like another 15 minutes. This is not only one time this has happened. It happens every time. The management is very poor here. If possible, take your business to another post office rather than going to this hell. read more

i was glad to find this place on yelp to see that i was not the only person who thought this place was straight out of my worst nightmare... i could write a book about how awful this place is but i dont want to waste that much time. i'll use bullet points. (this was my experience trying to move about 15 boxes across the country, due to work i could only get there about 20 minutes before closing, BUT still before closing) -they are supposed to close at 5, my brother and i arrived one day at 4:45 and they were already closing the front doors. We finally convinced them to let us in, but they said we could only ship half of my stuff because they wanted to leave. -one of the employees actually stood in front of the door and blocked my brother out as he tried to bring in a second load of boxes. -This same person then came inside and started yelling at me! yelling at me! for waiting in line instead of helping him. ( i thought waiting in line would ensure that I get helped, just to prove i was there on time, apparently i was wrong). -we now had about 11 large boxes in, and this bitch went around back and told them to not help me when i got up to the counter because i was there late... at this point it was still not even 5 yet. I thought to myself there is no way they can do that... so i just sat there and waited in line. -when it was my turn, woman #2 at the window yelled out to me we are not helping you today sir, (the speed they went at this was about 15 after) she said your boxes are too big, and you were not here on time. keep in mind i had been standing in this line for about 30 minutes at this point. I was not happy, i basically said like hell you are not, you dont get to make up rules as you go. (few more negative adjectives were used that day)... somehow i got her to agree to do it... -so i bring the first box over, i tell her some of them are media mail, and some are parcel, ive shipped stuff before i know how it works, and im moving across the country and ive got about 700 dvds that need to be shipped. she says and quote " oh no way, no way all this shit is media, im gonna open every single box and search thru it if you think you are sending this media mail."... so now, the hours i spent packing, and labeling and taping is going to be un done within minutes by this bitch. -few more choice words. took my boxes, loaded them back up, and left... by far the worst experience i have ever ever had at a post office, or place of business in my life... i watched them be rude to at least two of the people in front of me in line, and by reading the reviews, every other person who has walked in the door. if you are reading this, just avoid this place all together, even if you have to walk or drive extra just avoid it. they are rude, slow, and stupid. this is a place that makes the customers want to go postal. read more

Where to begin. I have recently moved to NY. I preemptively had my personal belongings mailed to me before I left Australia. That was on December 6th. At the time of writing this it is now January 13th. I thought the lengthy battle with USPS to locate the package was bad. I've found out that this is just half the battle. So I have been patiently tracking my packages from its starting date. Until I finally see this: * Notice Left, January 08, 2011, 1:40 pm, BROOKLYN, NY 11211 Thats funny. I don't remember a knock at the door, or a bell ring. Nor do the other 4 people who were at my house at the time. There was no notice left. If it wasn't for me actively pursuing this I could see it just being returned to sender. I can appreciate that its cold Mr. Delivery man but the guys from FedEx didn't seem to have a problem delivery my packages the very same afternoon. I decided to call this post office yesterday. After literally hours of calling with either busy, or simply letting the phone ring out a lady answered. I gave her my tracking number and in return she told me that it was notice had been left and that it was my fault that I haven't received that package. I very politely explained my situation. She said she would call back when she found it... I wasn't going to hold my breathe. I called back a couple hours later to see how the investigation was going. I managed to speak to her again. She still hadn't found it (read: hadn't looked for it). I told her it would be a rather large package and should be very easy to spot. Again, she said she would look for it and call me back. Another couple of hours later she finally returned my call. She had located my package. After reading several reviews here on this site I decided not to waste my time going down there and opted for redelivery. She told me that it would be delivered the next day. So I began calling the post office this morning via Skype to see if my package had left the PO. Its currently 6pm now. I left Skype redialling every 2 minutes in the background just to see if anyone would pick up. Seeing as the post office closes at 5:30 and its still busy at 6pm would indicate that whoever thought it was a good idea to leave the phone off the hook, didn't replace it when they finished. Which speaks highly of the caliber of people that work there. So 4 packages, 3 missent errors, 3 re-deliveries lodged, 0 notices left or attempts made, 8 phone calls to USPS, 3 to postoffice, 2 international calls to Australian Post, 2 formal complaints and absolutely nothing to show for it. Well done PO and USPS you are killing it. If negative stars existed I'm sure there wouldn't be enough to justify their shitty, shitty service. read more

If I could give this post office negative stars i would. Firstly they never answer the phone, I have called them for 4 days straight at different day time hours and cant reach a single person. Unfriendly, unhelpful, inconsiderate and overall disgraceful. They will not hold packages or assist you if you missed a delivery. JUST HORRIBLE. read more

Hello all..YES.. I'm writing today to COMPLIMENT the staff at williamsburg post office, AGAIN. I know I see such poor comments on here and I agree it's a very busy post office with long lines..BUT, I just spoke to a woman named Tanya who was extremely helpful as is anyone who I've spoken to on the phone or in person. I'm expecting a package that must be signed for and I called about delivery info. TANYA D. was so courteous and quick to answer my question. I told her thank you and asked if Ms. Hurley was still the supervisor and she said yes, I told her I was going to write another positive review on YELP..she was very flattered and I said I know what it's like especially around the holidays. A kind word goes very far! MIMI just delivered my package to my door..thank you for your professionalism! as always. I just spoke with Ms Hurley and thanked her personally!! Happy Holidays PPL..please be kind, you will be treated with kindness as well! Victoria:-) read more

CLOSE DOWN ALREADY!!! You are the worst post office I have ever had to deal with. You fail to do anything right and have lost two separate packages in one week. one week. I lodge complaints, call consumer affairs, have neighboring post offices call you since YOU NEVER PICK UP YOUR PHONE. And nothing, you don't seem to have gotten any better and if anything, you are much, much worse. Just close down already. read more

This place is awesome. They will deliver your letter or package to any place in the world!

Yes this place sucks. Look below and they are not lying to you. This place lines are ridiculous and the tellers, although some are nice they work slower then the turtle like the story. Regardless try to avoid, I have my PO here so its cool, I can get my stuff at 6AM!!!, Everyday except sunday. Now other then that, to ship something, to get a package, good luck, get ready to wait, smoke a j, or bring your walkman. BE READY! read more

Horrible, just horrible. Like other posters said they don't even bother trying to deliver packages and they say they have tried online and there is no slip, nothing. I shudder to think how the elderly or infirm cope with trying to get your mail. Its really an embarrassment, the postal service should just be something you can trust and this place either steals or is lazy, no clue how they are still open. I have written to the Brooklyn post master general, i think they must know how awful it is, I guess you can't fire government employees. Its just a horrible, poorly run, inefficient at best post office. avoid them at all costs and assume packages will be stolen or disappear into the ether. read more

No wonder that the USPS is in huge debt every year. This location defiantly proofs the point of wasting time and money.

Horrible service from "if you give me attitude, I give it back". "Guy with attitude" just threw the mail OUTSIDE of the BUILDING, RIGHT ON THE FLOOR!! Still missing packages, "guy with attitude" had to come back to drop more off!!! "Guy with attitude" was upset about that and claims that it is not his route AND he didn't know!! Yet, he blamed others about having attitude!! but not himself? DO YOUR JOB RIGHT OR GET ANOTHER ONE! giving attitude with a truck full of backwoods on the floor. Smh read more

Quite frankly the worst of the worst. Let's just say if you have nothing to do and want to waste time here is the place. The line is always so long that it blows my mind what the hell the people working there are doing it takes so long to do things. Oh and god forbid you trying to call this place please don't waste your time. They don't pick up the phone if it rings or it is just busy from the moment it opens. It is just ridiculous I can't even stand this place. read more

Why can't we as a community put the place out of business or at least change the entire staff. I never write bad reviews. I really think that after losing more than 75% of the packages either shipped out or received that there is something seriously wrong here. There has got to be a way for things to change around there. It's beyond words how terrible and incompetent these assholes are. I can't stand how much money I've wasted because these guys are fucking my shit up. I just want my new bed sheets that I paid for. read more

How do I leave 1/8th of a star? Before tonight my frustrations with this "post office" have been to do with packages never being delivered, BUT they've found a fun new way to piss me off... 15 mins ago a mail carrier buzzed my apartment. 11:07pm. This woke up me, my 7week old son, my wife & dog. Fun fun fun. How are they allowed to do mail delivery this late? The best part is that earlier today I was walking my dog when I saw the mail truck come, and I waited and watched and caught the delivery guy filling out and attempting to leave the door tag for a package before even bothering to knock/ring etc. (If you're new to 11211 and think it's strange you just "keep missing the mail man" They almost always just leave the door tag and rarely ever actually attempt delivery... And the "re-delivery" option is a joke, they don't do it) I want to believe that the 11211 post office is part of some incredibly intricate psychological experiment to see just how much BS a community will put up with, because it doesn't seem possible that randomly so many people could all be doing their jobs so poorly to deliver such an incredibly awful customer service experience. read more

Why are you closed on a non-holiday Friday at 3:00? Your operating hours are till 5:00. Absolute worst post office I have ever dealt with. I hate living in your zone. read more

Horrible, horrible, horrible. I have had packages repeatedly left in my apartment lobby, only to have them stolen. This last time, I decided to send my package with a signature confirmation to ensure that it would be delivered only to me, or left for me to pickup at the post office. So, what does the postman do? He has some random person who happened to be in the lobby sign for the package, and that person took off with it! So, I asked for the name and address of the person who signed for it, since that is a requirement of the signature confirmation service, and all they could give me was the person's initials. No legible name. No address. No identification asked for. Zero accountability on the part of the carrier, and they won't let me file a claim because the package did not have insurance. So, the moral of the story is: if you want free stuff, hang out in front of random apartment buildings in the 11211 zip code and ask the postal carrier for packages! Apparently they just GIVE them out to any old bum off the street! Yipee! read more

A package i dropped off here is lost. I have tried calling this location for a week, because aside from saturday, I am at work during their business hours, and they have never once answered the phone. I have tried calling 4 or 5 times a day. Absurd. read more