I love coming here -- everyone is always so friendly and helpful. It's incredibly convenient to have my packages shipped from one place, whether it's FedEx, DHL, UPS, or USPS. Prices are reasonable, and they make everything easy, from taping to making sure packages are ready to go. Special shoutout to Dante -- he always makes sure my packages are in great shape and taken care of. Highly recommend! read more

Office 11211 - Printing Services Near Me - Brooklyn, New York

The service was super great ! Elijah was fabulous, great service and great price. Doesn't get any better than this place........... read more

I don't leave a ton of Yelp reviews but was just checking their hours and saw the low star average and feel the need to right this wrong. This place is fantastic. The people are incredibly nice and incredibly helpful. I have been going to them pretty regularly for all my shipping needs for 2 years. Ignore the low rating, this place is great. read more

Avoid at all costs. Pricing is diabolical. Unhinged. Unethical. Double what you pay at USPS.

If you're looking for cards to celebrate this is the place! I don't have other experiences from this store. Close to the subway, Bedford L, B62 bus. read more

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Friendly and knowledgeable staff. Cool ambiance with funny cards and handmade candles that smell awesome. I've been coming here for years and never had an issue. Highly recommended. read more

The owner/manager at this establishment is lovely- very efficient, professional, incredibly helpful and respectful- I've been coming here for over a decade. Unfortunately today one of the staff members was incredibly unprofessional and wildly disrespectful from my first ten seconds of interaction with her, after waiting on a long line with a huge box. She spoke to me like I was a three year old, offered no solutions or alternative options and acted like I was wasting her time by asking questions. In truth I've spent thousands over the years shipping priority internationally from here, and would hate to let this experience affect my loyalty towards this business. I like sticking with small owned operations. However, the experience was so unpleasant that I'd likely think twice before bringing my business back any time soon. Especially because the owner excused her behavior as stress from "the holidays". For reference one of the charming things the employee said to me..."get out of my face" Sad to let a toxic employee put a dent in an otherwise very good neighborhood business. read more

Fellow package senders beware. This place will gouge you! Had a small box to send through USPS. The cheapest was priority at $18.53. 2lbs. This didn't make sense seeing as it was quite light. Deciding not to deal with them and went directly to The Post Office. The price $11.27 at 1.1lbs . Not only was this woman rude in here customer service..she rounded up .9 lbs on my package. This is diiiiirty! Know your weight if you are going to use their service. Or just don't use them. read more

I used to hate returning packages back via mail. I'm 25, i don't know how shipping works. UNTIL i found this place. They take care of everything, i basically just throw stuff at them to mail and they take care of it without blinking an eye. Extremely fair prices too. read more

i have been meaning to review Pegasus for a very long time. I have rented a mailbox here for years. Every employee has always been lovely, fast and helpful. I highly recommend Pegasus Express for all of their services. Today instead of picking up packages I got passport photos done, printed out the application and it was in an envelope and on the way in less than 10 minutes. five stars. no notes. read more

I live around the corner and have watched this place evolve. A couple of years ago, it was a disaster. The new owner has turned it into a delight, and I now ship things out of here a couple of days each week. Super courteous staff, much nicer layout, more transparency into pricing. read more

SENDER BEWARE. PRICE GOUGING I came into Office 11211 - PackageHub Business Center to ship back a work laptop using a prepaid label. I didn't pack the item and was looking to buy a box to pack. I told the receptionist the situation and they packed the item for me and charge me $30 total for the box and tape. I understand that I have to pay for a box and maybe buy a tape to pack the item. USPS charges the box for like 2 or 3 dollars but they charge me $23 for the box. This is about a 1000% increase in price. The tape used was also charged, which I am fine with except that I was charged $6 for a few pieces of tape. i When they rang me up, I asked why is it $30 dollars? They just said it is for the box and that this is how it is here. This business has a lot of 1 stars reviews on google and yelp that mentioned the same thing. I wish I can give zero star The owner replied that they don't price gouge, well I will attach pictures of my receipt and you can judge for yourself. read more

Office 11211 - PRICE GOUGING. Charge me $30 for a box and to tape the box. - Printing Services Near Me - Brooklyn, New York

I really like this store. In fact today I rode all the way from Bushwick just to goto this store because I've always had a good experience. Today I needed to print a few pages. The computer stations Are easy to operate and it was quick. When I got to the counter the woman was super friendly. I ordered stamps too and we had a moment of fun together going through the different stamp designs. But I've noticed too other times when I have been there and with other clerks. They are always making funny banter and vibing with customers. That's a good sign. It means employees like their job and often because the management cares. And as customers we all benefit from that. Cheers to these guys. We all need a good package copy print shop. And they're great! read more

Had six packages...UPS, FedEx, USPS and a letter to Brazil. Different labels for shipping / mailing; tracking information; fully detailed receipts, etc, etc. This was a royal pain in the neck. You have to know what you're doing. You have to be efficient. Well, my sales associate knew exactly what he was doing. Quick and efficient. read more

Has there been a change in staff recently? Because despite the exorbitant extra fees, the staff are much, much nicer. Top marks for the guy with the dreads - his warm yet professional demeanor is pretty much non-existent in this city. read more

Printing, returns and dealing with passport applications are not a fun part of adulting but Office 11211 makes it all such an easy process. I have to give Rafael a specific shout out. He was incredibly helpful, knowledgable and kind when it came to my passport process. He even gave me tips for my upcoming trip. He went ABOVE AND BEYOND! I have been coming here for a year now and have had nothing but good experiences! read more

Came here the other day to make a copy of a key. The guy at the front was extremely rude, and when I asked how much it would be to make a copy, he basically refused to give me an estimate until I handed the key over. On top of all that, the key doesn't even work!! Wasted my money on a key when I could've went somewhere else to help make a copy. I do not recommend this "business" as NONE of the staff are helpful: (there were 3 employees and all were unfriendly an unhelpful) read more

This place is like a second home. We are on a first name basis. They always remember my preferences. Fast fast fast Natasha rules. Just follow the rules and you'll be treated like royalty Can't recommend more read more

Rude staff who overcharge. Yes, read through those one star reviews carefully because they are all true! The woman (the same one everyone else in this Yelp review thread is referring to) is downright rude. I thought USPS was bad but then I came to this place! I went in last week with two things to ship - one with my own box and tape and they charged me for sticking a label on the box. I was a bit confused by this so let it go but then decided to tape and stick the label on the parcel and the rude lady told me to go outside to sticky tape it - for what reason I have no idea. She has zero people and customer service skills whatsoever and either hates her job, or has a miserable personal life so wants to take it out on someone else. I would rather trek the additional minutes to wait in line at USPS than deal with this type of treatment. Take your business elsewhere as I'd like to see this place replaced with someone who knows how to set up and run a business properly (that includes hiring the right staff) - it's too bad they have a monopoly since they are the only shipping center on Bedford. Will not return. read more

Holy moly. I walked by this evening and their hiring sign in their window says, literally verbatim: "must be able to take verbal and physical abuse on a daily basis". The asterisk qualifier in small font at the bottom says "I wish we were actually joking about this. If you don't believe us check our Yelp page". Indeed, reader, as long as you're here, please do read the rest of the reviews on this business page. The only one taking abuse here is the customer, time and time again. I have never encountered a more immature business in my life. The entire staff is appallingly, disturbingly rude each and every time I've been here. They are impatient, derogatory, and frankly downright offensive. They are absolutely playing the victim here - all of the reviews have a common denominator of [legitimate] complaints of employees. Maybe the sign writer should do some self reflection? If the general public consensus is egregious staff demeanor and lack of professionalism on their part, how telling that they interpret this to be customers abusive to *them*. I don't doubt that they occasionally get a psycho karen customer. But for them to go out of their way to print this on a sign seeking new applicants? On the other hand, perhaps this is exactly the kind of person they'd like to recruit. To the owner, what positive outcome could possibly result in adding such a ridiculous statement in your talent search? It's clear you were trying to make a statement, but the only one taking abuse is your patrons, not you, and there is ample evidence of this on the very page you instructed us to look at. There is so much good in this world, smiles, rainbows, puppies, cotton candy - what does your staff have against the innocent residents of Brooklyn who simply want to mail things and be treated respectfully and peacefully? If I brought in a puppy every few days, would the staff consider being less viciously nasty to the customers? Please... just be nice ! read more

Office 11211 - Printing Services Near Me - Brooklyn, New York

I haven't wrote a review in years and have no way to reach this business as they don't respond elsewhere so this will be a public complaint now. I was returning a computer I purchased with a USPS label through this office as USPS is not open at convenient times and after leaving it with them and checking the tracking number (9461203699300002289865) weeks later, I find out that the package has never left their office and was never picked up by USPS. I have gone into the office to speak to the staff about this but have been told that they can't guarantee that USPS has picked it up as they don't require signing like UPS and Fedex do from their office. Now I can't even file a missing package with USPS because my package was never received and the staff is unwilling to look for my package in their office. I really have no fucking clue what to do now and am basically out $1500 because they can't guarantee that the package was picked up by USPS. read more

This is my favorite place to ship. The local post office is a nightmare and coming here makes basic needs like shipping so efficient. The staff is so sweet and know me by name and literally make me feel like were friends. Its definitely a community store and provide that feeling in both shipping and customer service. Very organized and trust worthy packaging. There is a fee added when using their shipping service, so its going to be more expensive than using the local post office, but its worth every penny! read more

RUDE WOMAN There is a woman working here that is consistently rude to customers. I witnessed someone waiting on line, then approaching her when she was free, only to have her snap "I did not call you!". Another time someone approached the computers hoping to print something out and she was in the way working on mailboxes below the computers. Before the man could say or do anything she snapped "Just wait!". Local residents should realize the same services are provided at The Internet Garage on North 5th or the UPS Store on North 7th, without the rudeness. It is unfortunate this shop allows such behavior. This individual should have the basics of customer service, and common decency, explained to her. I am certainly not the only one in the neighborhood who has complained about this woman. read more

Utter waste of time for everyone involved with exceptionally rude staff. Will not accept drop off of packages with labels & no receipt required without standing in line. We now have a Fedex & UPS location in Williamsburg so I look forward to this shipping "office" becoming obsolete. read more

Dear entitled transplants, if you have a condescending attitude it shouldn't and won't be tolerated. I have been coming here for years and I gotta say the customer service is never horrible; everyone who works here is helpful and professional. For all the neg' reviews maybe it's YOU that's the problem. read more

Hello , today I went in for an interview and everything went great with the first two managers(Rafael and Katie ) . I was left to talk to two female managers (Katie and Sasha) Katie was very respectful and handled the interview as should be at the end Katie asked Sasha if she had any questions, Sasha's main concern was me being a mother I guess she believed it would get in the way. She continued to say " I'm not against hiring moms" . I found that to be highly disrespectful considering on what I already mentioned about my children. I believe that in interviews if the person says I have full open availability that everything is taken care of. So for her to even say that was super aggravating! PLEASE DO NOT APPLY TO WORK HERE read more

Two stars for the convince of being able to easily print and mail a package with various carriers. 0 stars for the service. There is an extremely rude lady with long yellow-ish orange hair at the counter here frequently who loves to yell at any customer that inconveniences her with a question of any sort, or does something annoying. My most recent digressions on my last two visits were standing in the wrong line and asking a question. I'm shocked she still has a job here as I've been going here for months and she always has a bad attitude whenever I encounter her - facilitating between being testy with her coworkers to lashing out at customers. I'm sure she is going through something but still not an excuse or a way to live your life/treat people. read more

I love coming to this FedEx, they always deliver on time and are nice and very helpful. No wait time, very efficient. read more

Is there a reason that these hipster employees are ridiculously rude and miserable the second you walk in the door, or heaven forbid, ask a question to understand Fedex shipping processes? Aside from the passive aggressive barking at anyone who dares enter the shop, prompting disorientation by PAYING customers, the curt attitude is frankly strange and unnecessary. Perhaps it's the dirt and miscellaneous grime underneath one very special gem's nail bed that informs her displeasure with life? And at such a ripe age, too... At any rate, these counter ladies could all learn a thing or two about customer service. Further, take it easy and check yourselves; you work at a FedEx office supply shop. Perhaps you'll each consider a few basic words of advice: Get a better attitude!!! read more

I almost never write reviews, but had to for this one. I was dropping off a pre-paid DHL package and was waiting in line behind 4-5 people. I noticed the DHL delivery person was picking up stuff from behind the counter and making his way past me with one employee in tow. I asked politely if I could give him my package since it was prepaid and the woman quickly answered for him and said "No, you need a sleeve and you can't cut in front of these other 4-5 customers." I quickly explained that it was already prepaid and in my hand and she said very rudely "I told you that it's up to him (pointing at the delivery driver) not me.(Which she did not say the first time)." Props to the poor DHL driver who asked if he could see my shipping label and took it from me once the woman had retreated to behind the counter. First and last time there. I'll walk much further to find another DHL drop off to not deal with that level of customer service. read more

Old school neighborhood place that has taken care of us for years. Fast convenient family owned. Open late so if you have to send a present they are lifesavers. They also have a cute shop to buy a little present or stationary and cards. We are so appreciative that they are there! Thank you office 11211! read more

I visited your business yesterday (Oct 27, 2021) around 6:30pm EST and had a very unfortunate interaction with an employee. I was trying to drop off a pre-paid and labelled USPS package. When visiting the counter, the male employee informed me that it would be $1.00 USD to ship the package. I responded "why" and was informed by said employee "that is what they charge us to pick it up" and I replied "well, that's dumb" and employee responded "I know" so I said "well then I'll just take it to the post office" and then I started to walk towards the exit. While I was at the exit, the employee said "You're a F*cking A*shole" This is irreprehensible behavior to treat a customer like this. I was not questioning the validity of your business to charge, rather the fact that (according to the employee) the USPS was charging you for this service which is free to all US citizens and businesses with an address. And my decorum was not accusative or heightened. I would expect more professionalism and frankly normal human interaction from your employees which are identified on your website as "professionally trained experts and members of the Brooklyn community who are dedicated to providing Super-Star Customer care in a convenient, efficient and friendly environment." It's a disgrace to have this type of service in our community in Williamsburg. I will be submitting this complaint to the Better Business Bureau, Yelp and informing your affiliate pater RS associates of the incident. I hope you can rectify the customer experience for the future. read more

I called up to ask how much it is to print b&w, and was told $0.40 per page. When I go there, I'm charged $1.40. I ask why and they said for "using the computer", which I did not use because I emailed the file from my phone. I was then told it would normally be $3 but I was only charged $1.40 since I sent from my phone. So why was I told $0.40 over the phone??? Lesson learned on the bait-and-switch tactic. read more

Absolutely unprofessional. I concurred with other reviewers about the characterization of the crew of which the said female is incompetent and void of manners. Those reviewers who say otherwise about her are just "paid reviewers" and lie about what goes down. The absolute worst or non-existent customer service in the Tri-state area. Whoever runs/owns this place should scrap the personnel or (re)train them. or simply close it down. And judging from the "owner" replies to valid criticism and concerns I can see why this place would be over-one's-dead body to go to or, at the most, the dead-last resort. The one in charge of writing the retorts never owns up and even taunts. A salutary warning to those who thought there was no place worse than the post office. To them, pay a visit to Better Business Bureau' and slam Office 11211. read more

I have never written a review before. The people here messed up scanning my art TWICE and then didn't give me a complete refund, but it's not about the refund it's about the astounding level of incompetence and also being rude. Not even an apology. ZERO STARS THEY WILL MESS UP your scans and waste your time Also none of them are wearing masks read more

Office 11211 - The second time their scan was unusable, they did not issue me a complete refund or apologize - Printing Services Near Me - Brooklyn, New York

I've actually rarely had a pleasant experience here in the 5 or so years I have been going. However, today was exceptional! The short girl with slicked back hair, beyond rude. Refused to even listen to me when I tried to explain that my document had not printed fully. I was charged for 1/3 of it and basically not allowed to speak without being cut off "it printed, its there" (she basically could have just said "shut up" and it would have sounded the same). Literally had to go back to the computer to figure out and show her that the computer was not working to try to understand if there was a solution (which she had no intention of helping with and just walked away). I've never encountered this depth of negativity and arrogance anywhere. BEYOND. Disgusting to be honest. I'm pretty sure no one from this establishment will care about this review, seems like they feed on hate here. read more

Complete rip off shop: $1 to drop off a full prepaid USPS 4x6 box... get the blank out of here! The "office 11206" over on Lorimer has never charged a penny for drop offs. The whole thing felt like a $ grab, but get rent in that area can't be cheap so I guess they must need every penny out of their customers possible. read more

I've been going to Office 11211 for years and have always had a great experience. Today I had to ship out several international packages and the staff (especially John) went above and beyond to help. Thank you so much! read more

I'm a give them 1 star for being friendly and helping out when asked but I dropped off a pair of sneakers I was shipping out and they claimed it was picked up but I literally never saw any type of update for my item via usps. Only says label was created. Its about to be a month and now I have to file a claim and pray I get the money back for the item lost. I don't trust them and won't be using this place again. read more

Bad attitudes from the staff every time I enter this place. If you hate your job so much, get a new one. Super overpriced too.