Ok first off the negative comments are hysterical. And I can imagine picking up a semi-lost package from this place being totally mind altering. Being perfectly honest the worst thing about this branch is the customers. Large Hasidic groups looking for passport info for the whole family...not properly wearing masks. As well as locals who think this isn't a process, who aren't properly social distancing and simply are not ready when they get to the window. I'm a complete idiot stoner and even I know to have my labels written correctly and my credit card ready. Give these people a break they are understaffed and I guarantee have people calling out everyday. It's hard working in places like this, try just once to put your selfish little life aside and put yourself in another's shoes. Deep breathing helps and if you get out in less than an hour consider it your lucky afternoon. In conclusion this place is the worst, doesn't mean you have to be too read more

The Greenpoint Post Office is in genuinely rough shape. Dirty/layers of dust, trash laying around, most of the ceiling lights seemingly dead, one [!!!] self-service kiosk for the neighborhood, constant lines, thin staffing, and customer service that can be... aggressively unenthusiastic. At this point it feels less like a functioning post office and more like a forgotten municipal side quest. I know how we got here (thx, Congress) but I've never seen a USPS office in such a bad state. If you use this location and feel the same, please take 5 minutes and share your frustration: Dontae.M.Monestine@usps.gov USPS New York 1 District Manager of Customer Relations OR USPS.com Help Contact Us Email Customer Service -- submit the official customer-service form Mention Greenpoint Station, 66 Meserole Ave, Brooklyn, NY 11222, and include photos if you have them. One complaint is noise. Twenty complaints is a pattern. read more

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A key to my mailbox was stolen I saw the post man not the regular guy and asked if he could leave the whole box open he said no problem and to call them once the lock was replaced. I called several times and no one ever picked up so I had to physically go to the post office to request that they close the main mailbox. I've always had issues at this post office and so has everyone else, just read the reviews. read more

I don't have the displeasure of going to the post office much these days with the Internet and the ability to print postal stamps and other postal material on your printer but sometimes a visit to the local post office is necessary and today it was necessary.This particular post office in Greenpoint was empty so I was able to get stamps and a few money orders quickly and the clerk was actually nice and polite which surprised and scared me at the same time .For my quick and uneventful visit to the post office I am giving 4 stars and no I am not intoxicated. read more

I'd fire my employee if I saw them behave with a customer like this. This is my first and only yelp review so far which means a lot. Lady I dealt with had a major attitude. I am extremely tolerant of poor behavior but their supervisors need to get their employees in check. Where were these people hired from? read more

This is by far the worst USPS office I've ever visited. I went there o inquire about a package that has been lost for a week. I arrived and the place was empty and I was the only one in line. I brought the tracking numbers and I just wanted to know where the package was. The clerk (the one with blue hair) didnt even allow me to finish my sentence of "I just came to check a package that has been lost for..." when she yelled "You have to wait until it arrives". When I explained to her that it has been over a week since it was lost she yelled again in a sarcastic tone "You have to wait until it arrives". I was in such disbelief that the next thing I did was to check other reviews, and I could see in less than 5 minutes that I am not the only person who has complaints about this employee (far from it, google it yourself!). I dont think anywhere else someone who treats clients with such contempt on a routinely basis can still be employed read more

Honestly fire them all! The one lady with the short hair and big earrings gives such disgusting attitude, refuses to provide receipt's, yells at everyone,miserable ? Get another job read more

Not sure why going the post office has to be such a miserable experience. Why do the people working here hate their jobs so much? The worst part of my day. Thank you read more

smells horrid, everything is old and patchy. workers are SO rude, they take forever to grab packages. and when i tried to put it in one of the doors where i see multiple people drop stuff off, the lady yells at me "nothing goes in the door". no sign anywhere that says so, ive always done it. read more

Fire everyone including the manager and start again. Waste of your time and energy dealing with this place. Always championed the USPS but after dealing with this location I cannot any longer. Happy to pay more elsewhere for efficiency and competency. My local driver straight up said he would not be delivering my goddamn packages to me, in front of his manager. Now my last few packages that I was expecting last week are in tracking limbo with no option to make plans to pick up or schedule a re delivery. Most recent packages were left on street and were stolen, after we had a discussion about not leaving packages outside, which in NYC 2025 should be an absolute no brainer. Go to UPS or FedEx or a mom and pop and avoid this place at all costs read more

Avoid this Post Office if you're sending anything of importance. They are unreliable, unable to assist with delivery issues and refuse to process refunds for Money Back Guaranteed services like Next Day delivery. Disappointing that I can't rely on my neighborhood's local Post Office. I will be using a different location in the future. I mailed an important time-sensitive check with Next Day Priority Delivery on Dec 11, 2024, guaranteed for delivery on Dec 12, 2024. 1. It was not delivered on time. 2. The tracking information failed to provide accurate information because the letter was not scanned properly by USPS. Upon visiting this Post Office to followup on its status on Dec 13, no one could offer help or insight on its whereabouts. The Post Office refused to refund me the $31.75 postage for this Money Back Guaranteed service. I had to drive 3 hrs away on Dec 14 to hand deliver a new check to the recipient since the Post Office failed to deliver it 3. The recipient later called me on Dec 26 informing me that they finally received the original mailed check. The USPS tracking info however still did not display a correct status of its delivery. 4. I visited the Post Office again on Jan 2, 2025 requesting a refund and spoke with clerk and thejr supervisor. They again refused to refund me for this Money Back Guaranteed service because they could not confirm its delivery given their errors in handling this mailed letter. The failed delivery, poor service at this Post Office and their inability to take accountability for these errors is shockingly disappointing. I do not plan to plan to use this Post Office in the future. read more

DO NOT COME HERE FOR PASSPORTS. Arrived early for my scheduled appointment and was told to wait in a separate line. Learned the people in front of me had been waiting for almost three hours. 45 minutes in and one of the women at the desk announced that she was JUST informed by the manager that the passport person had called out sick. Coward manager for making the women at the desk take the brunt of the angry people (I saw him back there talking to them) and also how are you allowing people to line up for passports for three hours when you know your person can't come into work?? read more

This is by far the worst post office, ever! Not only are they super, super, super, super slow, but once you get to the window, the workers actually have an attitude with you. SMH!!! It's disappointing and disgusting. read more

If you want to maintain your sanity, avoid the Greenpoint Post Office. This is the second time in a month that they have closed early. They either close early or you wait in line for 45 minutes. Dante forgot to add the Greenpoint Post Office to his Circles of Hell. There really should be ten---this is the place where all Etsy/eBay/Discogs sellers go to die. Speaking of Hell, do I need to remind you of the lack of air-conditioning in the summer? Greenpoint PO does have a couple of solid employees, but I'm sure they'll get transferred because that's what always happens at this location. The turnover is unbelievable. The good ones move on and we're stuck with incompetent clerks who clearly don't want to be there. Guess what? I don't want to be there either so let's just call it even and you get on with doing your job like you get paid. read more

This office is a disaster. I can't believe this is affiliated with the federal government. I've never had more confusing experiences and threatening experiences at any other USPS location in the whole country. I am routinely yelled at here for no apparent reason and for following all procedures and protocols exactly, and I'm often told to leave the lobby and come back at another time when the office is supposed to be open?. Today for example, I arrived at this location at 11AM to scan in a priority mail package, and the office supposedly opened at 9AM; I was yelled at, like I did something wrong, and told to return at 11:35? None of this seems to make any sense; It would be nice to know that someone was managing this location, but it doesn't seem like anyone really cares. Would it be so hard to just clean this place up and train a couple employees that do not not yell at customers for following the rules? Several of the clerks here seem as though they need a psych evaluation, because I have been screamed at here for following the rules and not doing a single thing that you would yell at someone for. In fact it is the clerks who don't follow correct procedure and are the major problem here. What a joke!! read more

US Post Office - Sometimes they just leave the office wide open and employees just leave and play hooky on the clock. - Post Offices Near Me - Brooklyn, New York

went here a few days ago - and honestly all I have to say is I really hope the women who work here find employment elsewhere where they are happy. I have never seen customers be treated so cruelly and with open disdain, and seen employees who clearly hate their job and assisting people. They also have no tape, or pens or sharpies to borrow, this is a post office?? Why would you not have these things. No one is to blame for long lines or wait times, it's just busy here so expect to wait for a long while. I have been shipping things out of this post office for years- and have always used the self service kiosk to avoid the lines, but every time I have dealt w the employees it's been truly a day ruining experience. So rude, so unhelpful, I do not understand how you can treat people like that. I really hope these employees quit and find their happiness instead of taking it out on greenpoint citizens. They also try to close early, or do whatever they can to just send people away and not deal with them. They go out of their way to not provide service. Skip this spot- ship literally anywhere else. Maybe when they have new workers I'll return but never again. read more

This post is often busy so expect a slight wait for services / receipts, but everyone is very friendly!

I've lived in the neighborhood for 2+ years and avoided this post office because I've heard terrible things. I witnessed completely unprofessional and unacceptable treatment of a customer while in line. The woman was trying to locate a package and the female clerk told her "I DON'T KNOW WHERE IT IS." The customer calmly asked, "Ok, what should I do? Is there a phone number I can call?" The clerk replied "I DONT KNOW WHERE YOUR PACKAGE IS." It went on and on like that. Another customer told the clerk she was being rude and the clerk said "MIND YOUR BUSINESS." This clerk needs to be fired and work digging graves or something because she is incapable of interacting with people. When it was my turn in line I brought my official USPS box up to the counter and they told me they didn't have any tape. This is a post office. This is a place that sells boxes that need to be taped. I gave up and went to P&P shipping around the corner where the employees are friendly, competent and functional members of society. read more

All I will say is perhaps don't ever attempt to start your day here! It might set an unwelcoming tone for the rest of your afternoon! They didn't really have regular envelopes stocked. (Maybe I missed something!) I couldn't write with any of their pens (bring your own) and well sadly the lady was yelling "next, hello next" . . . behind the plexiglass, I couldn't figure out which window! Anyways, I didn't get any help so ended up at the UPS store paying more $ just to mail something to the DMV. read more

I couldn't imagine why a post office would have a 1 star rating until I came here. The staff was SO rude to all of the customers- we couldn't believe it. The woman helping me said to fill out my paperwork and come back to her window. I patiently waited for her to complete the transaction with the client ahead of me. When I walked up to the window... she got up and walked away . I figured she was coming right back but she didn't. When I asked the woman in the next window for help she said, "nope. I already messed up once today. Wait for her". Luckily, Brandi opened a third window and easily took care of my transaction. She seems to be the only one who could work and smile at the same time. Go to the UPS store instead- they are awesome! read more

There is something systemically wrong with the USPS. Every post office I've visited in my life time, have poor service. Is this a requirement to work for the government? When I entered the post office , the line extended near the exit door. I needed to ship a package that had a prepaid label. All I had to do was hand the package to the clerk and get my receipt. To my surprise, I saw people placing their pre label boxes and envelopes into a clerk's work area. I didn't want to do this because I wanted a receipt as proof I shipped the item. As I waited, I wanted to see why I'm waiting on a long line for 20mins. Low and behold, it was only one clerk working ! Seriously, at least have respect for the people waiting and let us know what's going on. Perhaps we would be understanding. Also, the clerk could have apologized to the clients for the long wait. I use to work in the service field. An apology goes a long way. read more

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This office is typically chill and there are some employees who are very kind. However, this morning around 10am there was an awfully angry and negative woman in booth 4, closest to the front window. She kept angrily saying "next" and had such a nasty attitude to everyone but especially to the next person in line who was elderly and likely couldn't hear her well. It was very upsetting to witness and the other employees looked uncomfortable to be around her. It would be a great relief if this unprofessional, sad and angry employee didn't work in the front with customers who are just trying to send mail and go about having a nice day. Customers who come in are not responsible for the bad day you're having nor do they deserve to be a punching bag you can abuse. Seriously, I don't know who raised this person but she's rude, unprofessional and clearly unhappy. read more

I took my 2 children here to get their first passports. Our appointment was at 9 am and I believe we were out the door by 9:30! The employee was helpful, patient and organized! I took off a star because the building was pretty rundown. No fault of the employees, but the USPS needs to clean that office. read more

This post office should have been in Seinfeld. They really do not GAF. The staff in the actual location are fine, but getting your mail delivered to your address? Who can say for sure.... maybe it will end up there. Maybe it will be tossed on the floor of the building foyer along with mail for all of the occupants in your building. Maybe it will be held for a week and then all come on Sunday. Maybe you'll find your packages behind your trash can. Maybe they'll pretend you're in jail and open your mail for you. Or maybe you'll go to this location because you haven't gotten any mail in 2 weeks and they will check in the back and come out with fistfuls of missing letters and packages. You never know. I give 1 star for inventive delivery and keeping the spice in the relationship. (just to be clear- I have personally experienced all of the above scenarios) read more

One of th employees here is literally one of the RUDEST people I've Graeme in my entire life. EVERY conversation where any customer needed some clarification, she would IMMEDIATELY start condescending to them, saying "Idk why I always have to repeat myself" and all around just was a total asshole. Stay far away from the heavy set woman. read more

Sadly, this is the one thing that is a drag about Greenpoint. I've lived here for 23 years and dread the possibility of having to use it. A claustrophobic outpost, the employees are behind scarred plexiglass, no doubt installed in the time when Greenpoint was a much tougher neighborhood. Therefore there's a lot of raised voices trying to communicate on the antiquated intercoms. The place is generally dirty and unkempt. There's usually an uncanny shortage of whatever materials you happen to need- forms, Priority Mail envelopes, etc., and the bin where you can post letters of small packages is invariably broken. The self service machine never seems to be working. There's not even a mail slot for standard letters. Which means you'll have a lengthy wait as there's always a line. And then there's the attitude of the staff. There's too many stories I could tell, but many of the folks there seem determined to make a transaction as difficult and unpleasant as possible. There used to be a woman who was so notorious for her hostile and inept attitude that knowledgeable customers would give up their turn in line and wait longer in order to skip her. I don't envy a post office gig, it's real work, but there's some bizarre karma about this place. No one there seems remotely happy. I go out of my way to use other post offices where there's actually some expectation of decent service and attitudes. They do exist. read more

This place is the worst place in the entire NYC area,they are always rude,never helpful,yell at you and once I even got into it with the lady cause she told me I had too may certified envelooes,helloo they had to be send out ,I'm doing my job,just because u dont wanna do yours, dont impede mine,why they are highring these lazy people there ?seriously, dont go there unless u absolutely have to,que mierda,me da asco read more

Greenpoint,Brooklyn, NY station: Completely understaffed and looks ransacked by the Zombie apocalypse. They cannot keep up with the droves of new residents arriving in North Brooklyn with one postal worker in the office. I have only seen the place go down hill over the last 19 years of living there. Horrible experience to have to go there for anything. Mail delivery is sketchy as well... maybe your mail will come, maybe it won't. USPS EPIC FAIL. read more

US Post Office - one window open on busy afternoon. - Post Offices Near Me - Brooklyn, New York

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Yes, there is usually only 1 person working the window - 2 if you're lucky, but the ratio of workers to customers, and the speed at which the line moves is similar to any other post office in the city. As far as the workers go, there are a couple who are outstanding and should get a gold star. Even though the waiting sucks, once you actually get up to the window, they take whatever time is needed to help you out without making you feel rushed in any way. I see this amount of care with every customer, no matter who rude the person is or complicated his/her mail situation. To echo other reviewers, the main thing that makes this post office unpleasant are the customers (i.e. our fellow neighbors) who go in with an awful attitude, ready to pick a fight with the workers, and making it known to everyone around them how annoyed they are to be waiting in line. Obviously no one likes standing around a grimy post office, but there are always at least 2-3 people angry-sighing and somehow eye rolling loud enough to deliberately ruin everyone else's time at the post office. C'mon, Greenpointers! We're all in this together. read more

This deserves a negative 5 stars-- This is the worst post office I have ever been to. I live 3 blocks away but I go to the one in Queens by my job and I figured I live here let me start going to my local post office. Worst idea EVER! I waited for almost 40 mins-- they only had one teller on duty and when it was finally my turn I need stamps and they only had Christmas ones-- seriously at the end of Jan! this is insane. Of course I didn't take my frustration out on the teller because they are under staffed-- He tried really hard to speed up and get the people in and out but sometimes you can't rush because the computer are ancient they work slower then a slug. AVOID at all cost! read more

This is the worst post office ever. I came around 2:00 pm today and I've been waiting in line for over an hour. There are 4 windows but they only opened two even though the post office is packed. Some employees in the office are chitchatting and not even helping. It's awful. Also, this station is disorganized and very very dirty. When was the last time the waiting area was cleaned? 10 years ago? read more

Really nice employees walking around to check what everyone in line needed. It was busy, and they were attentive and trying their best to assist everyone in line waiting. read more

There's always 3 employees working here - 2 younger employees (a man and a woman), and a decrepit old lady. The old woman is the absolute worst. She even shook her finger at me today. It sucks because the other two are always nice and polite to everyone, but this old woman brings the whole place down. Also there's a casual dead cockroach hanging out by one of the windows. read more

US Post Office - nice - Post Offices Near Me - Brooklyn, New York

This place gives a new meaning to the term "going postal." Every employee in the building tries to escape their responsibility. Most service level government employees are terrible but these ladies take the cake. First of all make an appointment for a passport. Then get there and see a sign that says wait in the regular line for passports. What was the point of the appointment. We arrived 15 minutes early for our appointment and have been here over an hour and not been seen yet. My baby just took a huge poop and I'm going to leave it at the garbage by the front counter so hopefully they smell it all day. This place is awful. read more

This Post Office is pretty much as bad as it gets as far as Post Offices go. I've been going here regularly for twenty years. The average wait I. The middle of the day is 15-20 minutes. It is chronically understaffed. Many other post offices in nyc are much much better. It's another sign that the usps is broken. They are obviously not reading yelp reviews as there has been no improvement in the last 10 years, and it has always had terrible reviews. I will say - the people who are working here are nice folks. They are just severely understaffed and overworke On the bright side - the psycho lady who worked here for the last 15 years left recently (2017). She was a nightmare. read more

US Post Office - 11:30 am on a Tuesday. 16 people in line. Drop off window overflowing. Only one window open.15 minutes and only one person has been helped. - Post Offices Near Me - Brooklyn, New York

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This post office is great- although very popular the line moves fast and the folks that work there are always super nice and efficient. You can't beat the shipping prices of the USPS and this little post office is super conveniently located right off the Main Street. There is a new manager who seems to be around and helpful and calming whenever I come in. She keeps it calm and helps out the folks on line. I go in a few times a week to ship and am always glad they are there. read more

Something this post office does not understand something that I learned in elementary school therefore this makes me extremely worried and concerned for them is that the sender is on the top left-hand corner of the envelope so when you write on it return to sender that does it mean you mail it back to me the receiver the address that's in the center of the envelope... read more

Terrible. Made an appointment online here to get my daughter's passport renewed. Took her out of school since there were no appointments available after. Had an 11:30am appointment. Got there at 11:15 and was told the guy who does passports had gone to lunch and wouldn't be back until noon and that he had a 10:45, 11:00 and 11:15 ahead of us so we would have to wait until he took care of those people. We ended up leaving. Total waste of time. read more

This is the nicest local post office I have ever encountered in New York City. Members of the staff are all courteous and efficient. I'm not sure why some others are having a hard time here. But I get my mailing, stamps, applying for passport and what not all done here. Just want to give them a shout out. Please keep up the good work spirit. read more

I usually leave here feeling insulted and annoyed. There is more attitude than employees.