I wish they could do better. Mess up line and nobody knows which line to go. Unorganize and seems like every single equipment broke down, window, people. I feel sorry for staff that can't please everyone. read more

USPS - Long line - Post Offices Near Me - BROOKLYN, New York

I no longer order anything off eBay that comes from Brooklyn, NY now. The package always sits there for 5-6 days for no reason. Usually it sits in an "awaiting package acceptance" status, but occasionally it will be some other random ass status. Maybe they have some kind of vendetta towards their customers? It's the only post office that makes you wait 5-6 days before they move your package along and it's never not happened out of the 4 or 5 packages that have gotten shipped from the Brooklyn post office vs the entire country. Obviously they could care less but being literally the worst at your job in the entire country is crazy. read more

USPS - Example of Brooklyn usps best - Post Offices Near Me - BROOKLYN, New York

Extremely inefficient. You will be waiting in line for hours. Only 1-2 stations working at a time. Scanners also do not work sometimes so they will not be able to scan anything read more

I'm reluctant to post this in case things change but the last few interactions here over the last couple of years were good! Reasonable wait times to pick up packages and the clerks were nice and helpful. I hope they keep it up! read more

Why does this Post Office only have one window staffed during a busy Monday morning? Avoid if you can and/or don't enjoy 20 minute lines to send a parcel read more

How is it that the window reflects this business closes at 5pm, but they have a gatekeeper at the door shooing customers away at 4:50pm? When you bring to their attention that it's before 5pm, they tell you their hours have changed. I asked "is the hour change reflected on the USPS website?" CJ the "gatekeeper" who almost did not let me in, replied that he himself cannot change the website. If it's not reflected on the site or on the door, it isn't policy. It means it's Friday night, and you and your coworkers want to go home early. He turned away about another 4 people, and it was not even 5pm yet. It is unfair to those of us who work and have schedules where we get out of work at 4:30pm and race to get our money orders, letters and packages sent, bills paid, etc. I will be making a report to the USPS about this. read more

Always great when your package arrives open. But I guess I should be grateful for you letting me have this one, USPS. After all, only 1 out of 5 packages ever make it to my doorstep. I guess the delivery guy was not interested in a book on patternmaking. My favorite is when the tracking shows "delivered", whereas the package is nowhere to be seen, probably sitting in the trunk of one of your thieves of employees. I should caveat that I had never had any problems with USPS before moving to this area. However, this location is a disgrace. read more

USPS - Post Offices Near Me - BROOKLYN, New York

It was not an experience I was looking forward to. As usual, I had postponed shipping boxes of Christmas presents way too long. What sane person would actually want to visit a Post Office on the Monday before Christmas? Sigh..... This was going to be a task that required research. What Post Office, preferably in Brooklyn, was located in a low foot traffic, decent street parking area? After a preliminary decision in favor of the Williamsburg PO, I followed up (of course) by checking its reviews on Yelp. Sigh!! Double Sigh!! Triple Sigh!! The reviews put fear & trembling into my heart. Every last one deemed this PO to be the absolute worst in the country. Ugggg!! Monday morning found me still determined to avoid long lines & a massive amount of time lost in a never ending quest for street parking. So off I went to personally experience the "worst post office in the country". Upon reaching the location I made an initial reconnaissance drive around the block. That was all that was required. I spotted a street well off the beaten path that looked like my bonanza. Still wary I exited the car and looked more closely for "No Parking" signs. There were none. Yes!! Two blocks away and I was parked, As I approached the door I mentally prepared for what I might experience inside. Come on. Let's go in. Christmas waits for no one. Much to my surprise there were not huge lines. There was one line, with counters on each side for ease in placing packages and heavy items during one's wait. When one reached the front of the line the next free window was theirs. Even though the wait wasn't long, the windows were understaffed. Only two postal clerks were available to handle all the Christmas shoppers. There were separate windows, out of the traffic path, for package & mail pickup and such. The space was small and appeared to be undergoing a renovation of some sort. Scaffolding draped the exterior. But my fellow procrastinators were friendly. And surprise, surprise; so was the postal clerk who handled my transaction. She gave me two large labels to cover the UPS tags on the used boxes that I had chosen. I was allowed to complete these address labels and return to the window without waiting in line again. The cost for mailing Priority (with tracking) boxes was very reasonable. The postal clerk told me when each package would arrive at its destination, both earlier than I had anticipated. She handed me my tracking receipt and I was done. Wow!! As I stepped outside I pinched myself to make sure I hadn't been dreaming. My Christmas boxes were on their way. Could this really be true? Feeling the weight of the packages lifted from both my arms and my brain's worry compartment, I crossed the street smiling. An extra bit of sunshine was added by the green space I passed on the way to my car. I sat on one of the numerous benches and relayed my great postal experience to the plethora of pigeons who, I'm sure, would have preferred food to talk. Williamsburg is THE post office for procrastinators. It comes highly recommended by one of the best. read more

They decide to close an hour early leaving many people without help. The manager Paderma hides in his office and tries to ignore all the people who he has screwed over by closing early. 4 times I have gone to pick up a package for it to be "lost". So weird it was Nike boxes all 3 times. I hope they are a size 10. Some of the staff was thankful to me for calling him out for his complacency & general laziness. Go to this post office if you want to waste your day. BUT the general staff was very empathetic to my problems and did their best to try and help me. One even told me quietly that Paderma is POS who always closes early and is useless. I was better off taking an Uber to downtown Brooklyn's post office because nothing gets done their properly bc of him. How many 1 star reviews before Mr. Paderma is fired? read more

I don't understand all these bad reviews..or maybe I set the bar really low after years of being traumatized by the USPS in my old neighborhood in Queens? Anyways-the staff here actually seem to try-one of them is downright nice-she smiles and calls me "sweetheart" every time I'm at her window. Unheard of. Everyone else is not always the friendliest but some people give what they get, right? And like I said-they actually seem to try which goes really far for me when it comes to package handling these days. read more

Horrible service. went in today 11/15 at 11am. The girl in the debit line had some guy waiting for 30 mins for another person who was accepting cash only to tell him she didnt say that and that noone is accepting cash. ( i litteraly was standing there and heard her tell him to wait) They are racist against spanish people read more

My order was delivered here and I had to do an on-site pick up. I have to chime and give 5 stars because it was a great customer service help for a USPS, that was nice. The line moved fast and the Clerk use a hand lift to bring my heavy package to the sidewalk and make it easier for me. So so nice of him ! read more

Absolutely worst post office I've ever been to. Packages rarely arrive on time (don't even THINK about doing Amazon Same Day delivery). And you want to get a hold of them on the phone? Or in the office? Be prepared to deal with extremely bad attitudes, incompetence and long wait times. I can't wait to move out of this zip code. read more

So They've did this more than 6 times there extremely lazy They lie about attempting a delivery I don't get no knock on the door nobody comes to my door with my package also customer service is horrible they never pick up the phone like at all no matter what time you call and how many times you call They are overall no help you can't email them they'll never get back to you When you reschedule a delivery They delivery it in like 4 days later than what day you picked USPS is just horrible they shouldn't even be a mailing Company I never have this problem with FedEx or UPS read more

Make sure you carve out an hour to stand in line when going here. It's been like this steadily for the past couple years, no improvement. Maybe they're not aware of it, but more likely that they don't care and there's no competition in the price range. read more

Day four of not attempting redelivery or even trying to figure out where my package is. Since I have already devoted a good solid 3 hours of my time trying to get this thing delivered, I am now giving up and telling Amazon to send me another via UPS or Fedex. I am convinced these are the worst human beings on the planet. read more

I missed a package delivery so I rescheduled online for Nov. 17. It's 13 days later with no delivery. You are disorganized, and unprofessional. read more

Everybody in this building is completely incompetent. Avoid at all costs. You are better off smashing your face against the wall until you are so delirious that you think you actually got your package. They lost my package TWICE and denied it both times. read more

This place is horrible. But check the other reviews. Apparently there are two listings for this Post Office on Yelp. The other listing has all the review (100+). http://www.yelp.com/biz/us-post-office-brooklyn-11 read more

This post office is no different than the postal service as whole. Long lines & nobody to talk with. read more

This is the worst post office I have ever been to in my entire life. It's a bold statement, I know, but one that I can confidently say. I would give 0 stars if I could. The line is always out the door, the employees start the conversation with rudeness, I have had roughly 5 packages just disappear and received 0 help from this branch. I absolutely dread having to go in a pick up packages because there is always something, and they're never respectful and kind, absolutely never. On one occasion that I have to ship a box, they will not take it back behind the window, but rather they make me place the box out in the lobby on the floor. I tell them I don't trust it out there, and they say "then take it home, what do you want me to do?" On another occasion, I tried to go pick up my fiancées package for her, on the slip it says, "Sign here to authorize redelivery, or to authorize an agent to sign for you:" so she signs there. Then it says: "your agent can pick up your mail at the Post Office, if so, sign below in item 2, and enter agents name" so she put my name in. As I got to the window the lady looked at me, not saying "can I help you", but just looked at me. I handed her my ID and the slip and told her, "I am this persons agent picking up her package." Looking confused she points at my fiancées name and says "you're picking up this persons package"? And I said yes. She said, "I need her ID." So I then proceeded to read her her own document, clearly stating that I can legally pick up the package. She went and got the manager. The manager didn't even look at it and said, we don't care who you are, we need her ID. I'll update as this branch gets worse and worse. read more

Literally the worst post office I've ever dealt with. They steadfastly refuse to schedule redeliveries, lose packages on a regular basis, and if you ask anyone that works out of this post office why none of HWM are capable of doing their jobs, they'll shrug and look at you like you're the asshole. You know what, though? They're apparently not going anywhere anytime soon. So we can all just sit here and deal with it. They're always going to win. It still doesn't change the fact that I hate this place with every ounce of my being. read more

Worst, worst, worst USPS location of all times. Line is an hour long, over 20 people and one person working. Sure, there are more representatives around - one is drinking coffee, another is with the window closed for another reason. The place is a mess. I don't know what costumers can do about it - nothing really. We have to come here if is in our district. But usps should take matters into their hands and take care of this location. Staff it with more people, make sure it works and serves our neighborhood. read more

USPS - This is the line at 10 AM. - Post Offices Near Me - BROOKLYN, New York

Worst PO you want your packages from. I received a confirmation text stating my package was left at my mailbox, came home and I was gladly (Sarcasm) to see there was nothing in my mailbox. I filed an escalation with usps the same day 5/25/16, which I had to wait 45 mins to get help over the phone. Chick said wait a few days it might get delivered. Why would you have real time tracking package information if it's incorrect? Why would you scan a box and not deliver it? It doesn't make any sense. I feel like these people don't do their jobs the way it suppose to be. You go to a person's address, scan the box, ring the door bell, if no one's home leave a goddam note. It's that simple. Now I have to wait and see if usps wants to deliver my package since it shows it was delivered to to my mailbox. Usps is the worst read more

The worst service. I ordered a package from Amazon prime 2 weeks ago and have yet to see it, and I went online and submitted re delivery requests that never got fulfilled. There is no way I could pick up the package because they're closed before I get off work, and closed on weekends. What a nightmare. Also, I've emailed the manager and have yet to get a response, and calling just leads to a busy tone. Avoid usps at all costs, opt for ups or fedex read more

I only ever came here to drop off packages in the stand alone bin located to the left of the entrance. I never had an issue with the branch or staff but I did notice that a ton of people were always waiting for service. In the morning around 8:45 I would walk in and see 5 people waiting for service but the lights inside the teller areas were off. During lunch time there would be 20 people on line at any given point with only 2 tellers. read more

I never write reviews and when I do, it's either I am extremely happy with the service I received or it's the very opposite. This post office is one of the worst! I tried to schedule a redelivery and my mail never came. I tried to call and NO ONE picked up. Very terrible service. If only I had a choice, I would never have my mails be handled by this office. read more

As if it couldn't get any worse! The line is out the door and I've been waiting on line for 42 minutes and still have about 8 ppl In front of me to pick up a package they supposedly "attempted to deliver" FML read more

For a USPS this is one of the better ones, friendly and not overly aggressive (not like Fulton in bed stuy!)

I hate this place. It has cost me a couple thousand dollars in missed pickups. If you call them, and they pick up, the woman tells you to call the 1800 number. They don't care about your small business and there's nothing you can do about it. read more

Ms. Ann is such a nice women and employee! She helped me with everything.She even double wrapped my package!If u need to send a package go to her! read more

This place should be closed down!! I ordered something from target. Shipping via ups surepost.however it never arrived. I called 3 days in a row. Noone picked up. Ever. And when I finally went down to the post office the clerk was really rude and disrespectful to me. Finally a manager told me that the package was mistakenly labeled with the wrong address. My address is in Brooklyn NY 11211.the address on the box became somewhere in South Carolina!!!!And they have no idea where it is. He said he will look into it and call me back. It's 2 days later..... So far no phone call. I am very angry and will escalate this with the right department. I still don't understand how someone can make the mistake of putting a different address on........ Anyway please don't use this post office!! They do a terrible job!! read more

Fuck this service in its fucking face. They said they attempted deliver of a package, which I'm pretty sure is a lie because it's a business address and we have a door man who gets all the packages. After getting an email saying I needed to pick it up because "the business was closed", I went there waited 35mins for them to tell me it was on the truck out for delivery. Went back to wait on it, never came. Went back the following day and this time waited over an hour just to be told the same thing. When asked why they couldn't tell me where it is, they just repeated themselves saying, "it's on the truck" . Impossible to get a straight answer out of them and still haven't received my package. read more

I have been to this location twice, including this visit. Both times the same terribly rude woman, clerk 08, serviced me. Both times she did not greet me with anything other than a stare. Today, i had to purchase tape to ship one priority box and the clerk advised i needed to step away back in line to tape the box. I asked if she could proceed with the transaction while i taped assuring her id be complete before she would. Rather than diffusing the conflict she walked away from the window, with her water bottle, and did not return for 5 mins. She refused to serve me and as a result held up the me and the other customers in line. At the time, she was one of two clerks working at the time. I had to move to another window where clerk 18 assisted me and was equally, if not more, rude. She began justifying why her coworker walked away from me. I asked her to call clerk 18 to return to the window, advising that her absence is causing others in a long line to wait. When i asked for her coworkers name and for a supervisor, clerk 18 refused. When i left the post office a customer ran after me to share clerk 08's information as she also had a poor experience with her. Both clerks should be held accountable for their unprofessional behavior. I left with a lack of confidence that my package will not arrive with out damage as a result of this negative interaction. Basic conflict resolution and customer service skills are terribly lacking at this location. This place is the POOREST representation of a government agency. I was not shocked to see my bad review amongst the slew of other bad reviews on yelp. I hope to advise neighbors to avoid this facility if at all possible. I do hope someone from USPS with influence on the development and recruitment standards of its employees reads these review and will take action to improve the service standards in this Brooklyn location. read more

I understand the post office is going the way of the dinosaur, but to have one person working the front desk on a Monday morning is beyond unacceptable. Worst post office!! read more

They changed the one line for all windows to individual lines for each window. Who's the idiot who came up with this idea? So when you end up being stuck behind someone who's shipping 20 packages to 20 countries, you're stuck there until they're done. I waited in the window 3 line for 20 minutes when the woman with big thick glasses who looked like she belonged in an SNL skit, looked at me while finishing with the customer in front of me and told me, "line is closed", picked up her things and walked away. When I finally get up to the other window, I ask for the form for lost money orders and i'm immediately told, "we don't issue refunds for lost money orders". Oh, really? On the back of my USPS Money Order receipt it says you do. After showing this idiot the back of their own money order receipt she said I have to wait 30 days to file a claim for a lost money order. I called 1-800-ASK-USPS, and was told that was false, I could file the form right away. After relaying this information to this window idiot, she then tells me they're out of forms... read more

I have had multiple packages that have been returned to sender from this post office location, without any attempt to even be delivered to my home address (the tracking information states that the packages did not leave the postal facility, but were simply returned undeliverable - and they were simple, regular sized boxes). When calling the actual post office itself to try to remedy the situation, I was transferred to three different people and then placed on hold for over thirty minutes. I then attempted to go into the actual post office itself to deal with the matter in person, and was then treated in the most unprofessional manner. The people working at this location have absolutely no pride in their workplace and such a lack of care in providing their customers with any sort of thoughtful service. I still have yet to receive my packages after almost five weeks and retries at sending the packages from the senders. Awful, just awful. read more