We requested a hold on our mail when we were going out of town. They were supposed to deliver all…read moreour mail the day after we returned. The day we were traveling back, they sent me a email or text saying the mail would be delivered the next day. We did not receive our mail that day or the next but got it in the third day. Not very good service! I do like the ability to hold the mail by logging in on a computer. A lot better than the old way of filling out a yellow card.

if I could leave zero stars I would. every package that goes to the Boise facility, your people…read moredon't bother to send it to the right area. so instead of it going 2hrs south, my packages ends up in Wisconsin or Michigan. I know it's not just mine, it's happening all over the us, and usps seems to do nothing about it. pay a little extra people and have better chances with fedex or ups.

I really enjoy going to this post office because they have the self service kiosk and the parking…read morelot is always easy to get in and out of. I haven't had to actually go in and physically had to speak to someone yet so I can't speak on the customer service here. The place is always clean and so is the parking lot. It's obviously the same standard price for shipping as any post office but I did notice the one downtown will charge an additional fee for a birthday card to be self scanned and didn't like that. So on top of my postage I had to pay an additional fee at the downtown location.

Need to educate customer's to be ready before hand, and move to the side if not ready for service…read moreand purchase. (Overland Station)

This is the fastest USPS I have ever been to. They employees were knowledgeable and quick. I went…read morewhen there were only 2 employees and a pretty decent length line but I was in an out within 10 mins.

Downtown Borah St. Post Office, BOISE, ID.. has worst customer service. 7 people in line only two…read moreworkers. One of them left after she served 2 people. The other one moved at a snail's pace (Betty) is the name on her tag. She was helping with someone certified mail and was taking her time. She seemed to be enjoying the fact that there were 8 people in line waiting for her while she took her time- I've never seen anyone move so slow..... 4 people left the building without being served. I stood in line about 20 minutes and finally just gave her a post marked package. She was very passive aggressive had no intention of moving at a normal pace seemed to enjoy making people wait instead of helping them... closest to the worst customer service I have received... oh wait... there was no customer service......

The lady was not helpful, she was a little rude and would not help explain to me why she couldn't…read moresell me stamps

This is for the Collister Location. Very friendly postmaster. Tries to help you save money when…read moreshipping. There is only one person so be prepared for him to take breaks and lunch. Hours are posted. Hardly any wait except for holidays and tax season.

I had to get a box returned and I had to come back 3 separate times as the wait times were…read moreabsolutely ridiculous. This is not a place that you can expect to get a package sent before work or during lunch unless you have an extra 45 minutes to spare. The first time I went I waited about 30 minutes until I was helped, and then turned away because my box wasn't taped. I assumed the post office would have tape or let me pay for them to tape it, or have tape for me to buy and I asked. The guy had no solutions and told me you have to come back with a taped box. Ridiculous. So I returned a couple of days later with the taped box, and not many cars were in the parking lot. I was like, ok, I should be able to do this before getting to my class. There were three people ahead of me and I stood in line for 20 minutes and I ended up leaving because the line literally did not move and they were still helping the same customer from when I arrived . I would understand if they were sending off multiple boxes, dealing with problems, or whatever, but these were pretty basic transactions and typical mailings of one package. The workers here are incredibly slow. I mean painfully and ridiculously slow. To the point it seems purposeful. On top of that, my interactions with the employees were not pleasant. They don't smile, and act like you are a bother, even though they are literally the reason they have lines. Observations from my visits (came to about a total of an hour and 15 minutes in wait time to get this once package sent over my 3 visits): A man asked for his mail that was forwarded to the post office and it took the lady (dirty blonde, maybe 50's-60's) literally 15 minutes until she came back out. I also watched the same lady reading a label for 5 minutes before she helped a customer. She didn't even do anything with it. Just decided to act like she was doing something I guess so she could rest some more before her next customer. When I was being helped finally, all they had to do was scan the barcode and take the box, print and put on the label and give me a receipt. The lady started trying to peel a sticker off my box and took about 2 minutes doing this while I just stood there like what the hell? She finally gave up on the sticker before finally deciding to hand me my receipt, mind you a line of 10 had formed behind me at this point. Zero urgency. God, this place sucks. Hopefully, they decide to get some new blood here and actual efficient workers.

I come here regularly, at least once a week sometimes more often. First off there's 1000 parking…read moreplaces so that's never an issue. Secondly everyone I've dealt with has been extremely efficient and very very nice. I don't know who's being mean to who in previous visits, but I have never found that to be true. it can get busy here and I've stood in line on a few occasions, but the line always moves fairly quickly.

They just told me that I didn't pay for postage when I had a prepaid postage sticker. It took two…read moreof them to try to figure it out. I took it to the UPS drop location and they said everything was fine and it was free because of the prepaid postage. This is not the first time this post office has tried to charge me too much for shipping a package. Good thing the guy was training somebody to do the same thing at the post office.

Fast friendly efficient service over the years. Thanks for being open and staying safe.read more

A fan of the United States Post Office? It can't be. How is that possible? Well it is. Let's…read morestart with how affordable it is to ship something via the USPS. Let's start with US First Class Shipping. If your item is less than 13 ounces and fits the right dimensions, you can ship US First Class mail. It's about a 2 to 3 bucks across the USA and it comes with free tracking. If your item is more than 13 ounces, your best bet is to do the Flat Rate Shipping. Guess what, the Flat Rate boxes and envelopes are FREE. Yes, you heard me FREE. Let me spell it out for you. F-R-E-E. I know you're saying, " What's the catch?" There is no catch. go to their website and order your supplies. Here's the run down on the supplies. The Flat Rate Box can double as Flat Rate or Priority Express Mail. Flat Rate is typically two to three business days while the Priority is the next day. Sometimes the Flat Rate and Priority Mail can be the same day. If it does not need to be there absolutely positively overnight, just ship it Flat Rate. Flat Rate comes with $50 of insurance and Free tracking. Go to www.usps.com Click on Postal Store, Then on the right, click on FREE SHIPPING SUPPLIES Order the Dual Use Priority Mail / Flat Rate Box 11" x 8-1/2 x 5-1/2 OR Dual Use Priority Mail / Flat Rate Box 11-7/8 x 3- 3/8 x 13-5/8 If you are a Padded Envelope fanatic like me, you can also order the Priority Mail Padded Flat Rate Envelope. 9-1/2 x 12-1/2 Now that you have your FREE supplies, you are on your way to go to the Meridian Post Office. Your agents are Valerie, Amy, and Mark on most days. They are all great and customer focused. Most likely you will be in line about 10-12 people deep. Most of the customers in front of you don't know how to mail or didn't take advantage of the FREE Supplies and the others are picking up their packages with their little brown slips. You can always use the two automated machines in the lobby. They will work with your Flat Rate boxes and padded envelopes. If you choose to see Valerie, Amy, or Mark, here's some tips. (1) Answer their question whether or not the item is fragile, liquid or hazardous. Matter of fact, check online before you go whether or not the item you are sending can be sent via USPS. (2) Know when you want the item to be delivered (3) They will ask you if you need further mailing supplies or cash back so be prepared. Lastly, don't be that guy or gal that walks in and does the sigh of all time. I appreciate their service and the fact they do it so efficiently. Plus, I'm saving a bundle by shipping via the USPS.

I've been here during the week in the morning and on the weekend right before closing. Both times…read morethe staff was super friendly and willing to help. I could tell they tried to be as fast as possible while still engaging with the customers. The parking lot is midsized and there is street parking. * Management should have more staff up front during peak hours to help reduce wait times.

Everyone here is very polite and happy to help with your issue. Of course there's the usual post…read moreoffice issues of misdelivered mail or whatever, but that's been an issue since the invention of mail delivery. Seriously, complaining about mail issues is like complaining that you have to put gas in your car. Yeah, it's a pain in the ass on occasion but that's just a fundamental truth to its operation.

They staff here is great! They are always helpful regardless of the circumstances. It's always nice…read moreto see their smiling faces!

Do you have a broken Amazon product you just threw away the box for? Struggling to find a weirdly…read moreshaped custom box? Don't own a printer and need to print the label? These guys literally do all of that for you and are super happy to help. 100% recommend.

I showed up at closing (6pm) and the owners young son was locking the doors. When he saw me, he…read moreunlocked and opened the door. They served me and a few minutes later another client walked in since the door was unlocked. It was at least 5 minutes after 6. Not only did the owner not say anything to me about it being closing time, but they said nothing to the young lady who just assumed she would be helped since the door was open. They were helping her also when I walked out. I was mailing one package postage prepaid and buying postage for the 2nd package. Despite it being after closing, she asked if I wanted a tracking receipt for the postage prepaid package as well, unsolicited. This kind of customer service is what I love about small businesses and entrepreneurs. I was delighted by their complete customer service and friendliness. I will be back whenever possible. I definitely recommend them!