The staff always seem so bothered by every single person that they help. They do not seem like any…read moreof them actually want to be there. The service is always so poor. I will drive out of my way to go to any other locations if I have to actually talk with someone. Same price at all the locations.

We requested a hold on our mail when we were going out of town. They were supposed to deliver all…read moreour mail the day after we returned. The day we were traveling back, they sent me a email or text saying the mail would be delivered the next day. We did not receive our mail that day or the next but got it in the third day. Not very good service! I do like the ability to hold the mail by logging in on a computer. A lot better than the old way of filling out a yellow card.

I really enjoy going to this post office because they have the self service kiosk and the parking…read morelot is always easy to get in and out of. I haven't had to actually go in and physically had to speak to someone yet so I can't speak on the customer service here. The place is always clean and so is the parking lot. It's obviously the same standard price for shipping as any post office but I did notice the one downtown will charge an additional fee for a birthday card to be self scanned and didn't like that. So on top of my postage I had to pay an additional fee at the downtown location.

I am thoroughly disappointed in this location. I needed my package contents delivered so that I…read morecould use them the next day. Not only did they not deliver it, they stated it was due to animal intervention. The only animals I have are indoor cats. I needed those items, so I called to see if I could pick up my packages and they said yes and gave me instructions to do so. I drove to the location they gave me, which had been closed for 10 years. The new occupants gave me the correct address, which was another 10 mins away. So I spent a total of 30 mins just going over there when it should've only took me 10 from my address. Not only did the wild Goose chase frustrate me, but when I got there they had been closed for an hour. They told me they would wait for me to get there, and I followed their instructions. I proceeded to wait ANOTHER 20 mins for them to come out before I finally gave up. I'm very frustrated in their unprofessionalism and misleading information. If I had a choice, id never use them again.

This is the fastest USPS I have ever been to. They employees were knowledgeable and quick. I went…read morewhen there were only 2 employees and a pretty decent length line but I was in an out within 10 mins.

Downtown Borah St. Post Office, BOISE, ID.. has worst customer service. 7 people in line only two…read moreworkers. One of them left after she served 2 people. The other one moved at a snail's pace (Betty) is the name on her tag. She was helping with someone certified mail and was taking her time. She seemed to be enjoying the fact that there were 8 people in line waiting for her while she took her time- I've never seen anyone move so slow..... 4 people left the building without being served. I stood in line about 20 minutes and finally just gave her a post marked package. She was very passive aggressive had no intention of moving at a normal pace seemed to enjoy making people wait instead of helping them... closest to the worst customer service I have received... oh wait... there was no customer service......

The lady was not helpful, she was a little rude and would not help explain to me why she couldn't…read moresell me stamps

This is for the Collister Location. Very friendly postmaster. Tries to help you save money when…read moreshipping. There is only one person so be prepared for him to take breaks and lunch. Hours are posted. Hardly any wait except for holidays and tax season.

I had to get a box returned and I had to come back 3 separate times as the wait times were…read moreabsolutely ridiculous. This is not a place that you can expect to get a package sent before work or during lunch unless you have an extra 45 minutes to spare. The first time I went I waited about 30 minutes until I was helped, and then turned away because my box wasn't taped. I assumed the post office would have tape or let me pay for them to tape it, or have tape for me to buy and I asked. The guy had no solutions and told me you have to come back with a taped box. Ridiculous. So I returned a couple of days later with the taped box, and not many cars were in the parking lot. I was like, ok, I should be able to do this before getting to my class. There were three people ahead of me and I stood in line for 20 minutes and I ended up leaving because the line literally did not move and they were still helping the same customer from when I arrived . I would understand if they were sending off multiple boxes, dealing with problems, or whatever, but these were pretty basic transactions and typical mailings of one package. The workers here are incredibly slow. I mean painfully and ridiculously slow. To the point it seems purposeful. On top of that, my interactions with the employees were not pleasant. They don't smile, and act like you are a bother, even though they are literally the reason they have lines. Observations from my visits (came to about a total of an hour and 15 minutes in wait time to get this once package sent over my 3 visits): A man asked for his mail that was forwarded to the post office and it took the lady (dirty blonde, maybe 50's-60's) literally 15 minutes until she came back out. I also watched the same lady reading a label for 5 minutes before she helped a customer. She didn't even do anything with it. Just decided to act like she was doing something I guess so she could rest some more before her next customer. When I was being helped finally, all they had to do was scan the barcode and take the box, print and put on the label and give me a receipt. The lady started trying to peel a sticker off my box and took about 2 minutes doing this while I just stood there like what the hell? She finally gave up on the sticker before finally deciding to hand me my receipt, mind you a line of 10 had formed behind me at this point. Zero urgency. God, this place sucks. Hopefully, they decide to get some new blood here and actual efficient workers.

I come here regularly, at least once a week sometimes more often. First off there's 1000 parking…read moreplaces so that's never an issue. Secondly everyone I've dealt with has been extremely efficient and very very nice. I don't know who's being mean to who in previous visits, but I have never found that to be true. it can get busy here and I've stood in line on a few occasions, but the line always moves fairly quickly.

They just told me that I didn't pay for postage when I had a prepaid postage sticker. It took two…read moreof them to try to figure it out. I took it to the UPS drop location and they said everything was fine and it was free because of the prepaid postage. This is not the first time this post office has tried to charge me too much for shipping a package. Good thing the guy was training somebody to do the same thing at the post office.

Fast friendly efficient service over the years. Thanks for being open and staying safe.read more

This post office is messed up. An item sent to me on June 26 certified mail from Kentucky arrived…read moreat Boise USPS Distribution center on June 28. Receive notice the item would deliver June 29 with a photo of the item. It has shown "On the way" since June 28. Went to the PO and the entire facility was being run on n the parking lot. Mail carriers sorting mail by their vehicles, container PODs with mail was n them all over the place. Trying to get help on line or on the phone is impossible. I'm told it's still on the way. For over two weeks now. No hope of receiving the item.

Give me back the self service kiosk, I'll do all the job like I always do instead of waiting 30…read moreminutes under the heat

Everyone here is very polite and happy to help with your issue. Of course there's the usual post…read moreoffice issues of misdelivered mail or whatever, but that's been an issue since the invention of mail delivery. Seriously, complaining about mail issues is like complaining that you have to put gas in your car. Yeah, it's a pain in the ass on occasion but that's just a fundamental truth to its operation.

The service is good when you physically go to the post office. Mail delivery by this post office…read more(83616) is horrendous. Packages "out for delivery" are either delivered to the wrong address or returned to the Eagle P.O. for processing. The phone is NEVER answered so resolution of issues requires a trip to the post office.

I shipped important paperwork from this location via Fed-Ex. I also paid for a return envelope. I…read moreNEVER got my documents back. I went back into Postal Express and was told there was nothing they could do. I went to Postal Connections-even though it wasn't shipped from there and they got me a refund!

Terrible, daughter went in to get a box to ship a 8x10x2 pic and she sold her a huge box. What a…read morewaste