We requested a hold on our mail when we were going out of town. They were supposed to deliver all…read moreour mail the day after we returned. The day we were traveling back, they sent me a email or text saying the mail would be delivered the next day. We did not receive our mail that day or the next but got it in the third day. Not very good service! I do like the ability to hold the mail by logging in on a computer. A lot better than the old way of filling out a yellow card.

if I could leave zero stars I would. every package that goes to the Boise facility, your people…read moredon't bother to send it to the right area. so instead of it going 2hrs south, my packages ends up in Wisconsin or Michigan. I know it's not just mine, it's happening all over the us, and usps seems to do nothing about it. pay a little extra people and have better chances with fedex or ups.

I had to get a box returned and I had to come back 3 separate times as the wait times were…read moreabsolutely ridiculous. This is not a place that you can expect to get a package sent before work or during lunch unless you have an extra 45 minutes to spare. The first time I went I waited about 30 minutes until I was helped, and then turned away because my box wasn't taped. I assumed the post office would have tape or let me pay for them to tape it, or have tape for me to buy and I asked. The guy had no solutions and told me you have to come back with a taped box. Ridiculous. So I returned a couple of days later with the taped box, and not many cars were in the parking lot. I was like, ok, I should be able to do this before getting to my class. There were three people ahead of me and I stood in line for 20 minutes and I ended up leaving because the line literally did not move and they were still helping the same customer from when I arrived . I would understand if they were sending off multiple boxes, dealing with problems, or whatever, but these were pretty basic transactions and typical mailings of one package. The workers here are incredibly slow. I mean painfully and ridiculously slow. To the point it seems purposeful. On top of that, my interactions with the employees were not pleasant. They don't smile, and act like you are a bother, even though they are literally the reason they have lines. Observations from my visits (came to about a total of an hour and 15 minutes in wait time to get this once package sent over my 3 visits): A man asked for his mail that was forwarded to the post office and it took the lady (dirty blonde, maybe 50's-60's) literally 15 minutes until she came back out. I also watched the same lady reading a label for 5 minutes before she helped a customer. She didn't even do anything with it. Just decided to act like she was doing something I guess so she could rest some more before her next customer. When I was being helped finally, all they had to do was scan the barcode and take the box, print and put on the label and give me a receipt. The lady started trying to peel a sticker off my box and took about 2 minutes doing this while I just stood there like what the hell? She finally gave up on the sticker before finally deciding to hand me my receipt, mind you a line of 10 had formed behind me at this point. Zero urgency. God, this place sucks. Hopefully, they decide to get some new blood here and actual efficient workers.

I come here regularly, at least once a week sometimes more often. First off there's 1000 parking…read moreplaces so that's never an issue. Secondly everyone I've dealt with has been extremely efficient and very very nice. I don't know who's being mean to who in previous visits, but I have never found that to be true. it can get busy here and I've stood in line on a few occasions, but the line always moves fairly quickly.

This is the fastest USPS I have ever been to. They employees were knowledgeable and quick. I went…read morewhen there were only 2 employees and a pretty decent length line but I was in an out within 10 mins.

Downtown Borah St. Post Office, BOISE, ID.. has worst customer service. 7 people in line only two…read moreworkers. One of them left after she served 2 people. The other one moved at a snail's pace (Betty) is the name on her tag. She was helping with someone certified mail and was taking her time. She seemed to be enjoying the fact that there were 8 people in line waiting for her while she took her time- I've never seen anyone move so slow..... 4 people left the building without being served. I stood in line about 20 minutes and finally just gave her a post marked package. She was very passive aggressive had no intention of moving at a normal pace seemed to enjoy making people wait instead of helping them... closest to the worst customer service I have received... oh wait... there was no customer service......

I went to this postal plus on Parkcenter to send a letter and certify it. I was charged $8. it…read morenever got to its location and there's no record of it. Horrible service, rude and I will never use them again! Sandra Bonneau

This is a great location lots of parking near the albertsons. I found the staff to be super…read morefriendly and helpful. Lisa, Skyler, actually everyone that works there is very, very nice and super helpful.

I always receive the best service here with a smile. Additionally, they are very efficient and…read morerapidly move the line if there is one. However, fortunately most of the time there is no line or it's very short.

This place checks off all the boxes! Super helpful staff, professional and fast service ! I'd…read morereturn to do all my shipments with this team!

The staff at the store is super polite, always has smiles on their faces, always helpful and…read morefriendly.

I visited this store today and the staff was amazing! I had 11 boxes some very large, the young man…read moreworking saw I had multiple boxes and was outside asking if I needed help as soon as I got out of my car. Him and another young woman helped take the packages from my car onto a cart and wheeled them into the store. So thankful for the help, check out was very easy. They even assisted me in packaging 3 additional shipments. Great customer service!

I can always depend on the staff to be friendly and super helpful!…read more I get in and out quickly and with great flyers! Really appreciate the staff! Thank you!

The infringement to have to go here if the regular girl w dark hair is working, she's always the…read moremost unhelpful and just the opposite of going the extra mile, I mean the extra 1/16 of a mile would be nice. I am always surprised she's still there, I try to go to another location

I've been coming every couple of weeks for the past 4 months. It does the job well for my laundry…read more Convenient location off Broadway. TV's on each side. It's never busy. At least when I go on the weekend. Parking is next to car wash or on Broadway street. Regular machine: Cold wash $1.75 Warm wash $2.00 Regular Dryer: $0.25 for 7 minutes on alley side of building. $0.25 for 6 minutes on Broadway side. They seem to want people to use both sides. Not sure about cost of large machines as I haven't used those. Free WiFi: gobroncos002

went and did a load of laundry and used my debit card. I changed me 5.00. it was supposed to be…read more1.75. not too happy about that

Supposed to open at 9:00 Saturday. Went at 9:15 and no one there and doors locked, no answer on…read morephone

I recently went it in because I needed help. The lady there with glasses and puffy hair was not…read morehelpful at all. I asked her a question and she did not even know what she was talking about, she sent me through a rabbit hole of something entirely different than what I asked for. I lost money due to this I'm very upset. Do not recommend going here because they are not trained right and will waste your money and time. Not coming back.