The customer service is really great. They go out of their way to help you and make you feel comfortable.

The staff at the store is super polite, always has smiles on their faces, always helpful and friendly.

I visited this store today and the staff was amazing! I had 11 boxes some very large, the young man working saw I had multiple boxes and was outside asking if I needed help as soon as I got out of my car. Him and another young woman helped take the packages from my car onto a cart and wheeled them into the store. So thankful for the help, check out was very easy. They even assisted me in packaging 3 additional shipments. Great customer service! read more

I have had carrier issues with my little design firm. I have called into UPS and never had a call back. I told the store manager this and how upset and frustrated I was. Bryan the store manager proceeded to tell me they are not "UPS" rather the "UPS Store". I asked and told him to help me as they are a franchise. He gave me my contact information he had written down and said he would not help me. This is horrific service, and no one should be treated this way. I told him this and mentioned their job is to help customers and mitigate frustration by facilitating and helping their clientele. He should not be a store manager. read more

They like to close the doors early if it's close to closing time, you won't make it. Service is otherwise ok.

Christal was an incredible help. Me and another lady came in with boxes of Amazon returns. Christal was professional, friendly, fast and effective. She was multitasking, scanning between us two while we fumbled to find our receipts. Christal was patient and made my chaos into quick and easy. Thanks Christal for making my morning easy and sending me in my way with a smile. Above and beyond great customer service! She's an employee everyone dreams of! read more

This UPS store is the best! Everyone who works here is always very kind and helpful despite a busy day or long lines. Greatly appreciate having a welcoming experience when dropping off or mailing a package! I choose to come to this one specifically over others due to the nice experience. read more

Easy parking right at the door, helpful staff and the location was not busy even at Christmas time. they were quick and efficient.

The employees here are always friendly and efficient. Yesterday the man who was helping me went out of his way to get me the best and less expensive box. Then helped me pack the cumbersome rugs into each box. I was very appreciative for his help and great attitude! read more

Super brief visit, which is exactly what you want, they accepted our USPS package as well and had a helpful hint to take a picture of our tracking number for it. The fellow to helped us was fantastic, pleasant, and even my husband didn't mind interacting with him (he's not a fan of people) Clean shop, adorable cards! read more

I wanted to do no stars...DO NOT USE!!! I had them ship my packages and I received them in my new place ALL BROKEN. The lady said she would put fragile all over the boxes. No fragile stickers were on the box, these valuables that were all gifts can't even be replaced. I will NEVER use this UPS again. This is coming from a student who doesn't need perfection, but maybe handle my packages with care next time. I can't even express it. The boxes literally didn't have bottom corners with the mishandling they had. read more

I would give this location 6 stars if I could. I'm blessed this place is 3 minutes from my house. The staff there is THE BEST. They are the kindest most helpful people. Is it weird I get excited to drop off packages here because everyone is so friendly? I have been here countless times and never had an issue. They usually tape stuff up for free and also send out USPS which is amazing. Highly recommend. read more

I had some exceptional difficulty trying to send something to the United Arab Emirates. The staff was so helpful, trying to sort out that country's import regulations. In the end, they were perfectly understanding when it turned out I needed to return and retrieve the parcel before it left their store. They gave me a full refund with smiles all around. I look forward to doing business with them again in future. read more

Typical UPS store offering mail and copy services. Staff is friendly and courteous. Rates are reasonable and 24x7 access available for box holders. read more

The UPS Store - Shipping Centers Near Me - Boise, Idaho

This is my neighborhood package-mailing go-to because they have excellent customer service. For example: I mailed an Amazon return from this store a few weeks back. Amazon claims they never received the package and because I lost my receipt, I had no way to track the package. The nice employee went to the trouble of searching the system for my package and then she called me with the tracking number later in the evening. She could have just told me "tough luck," but instead, she went out of her way to help and then called me with the information. That type of customer service will keep me coming back to this store forever. I wish I'd have caught her name because the owners of this store have a gem of an employee; I wish I could hire her! read more

Love this store I have a on going relationship with amazon so therefore I have a few returns I have never had a bad experience in this store always so nice and friendly and willing to help and smiling The store is very clean and I am in and out in no time Will go out of my way to come to come here for any mailing issues read more

I needed to ship some packages on my way to the Airport in Boise. I was pleasantly surprised by not only the convenience this UPS store is in regards to the airport but the nicest clerk, Matthew. He was efficient, kind and quick. A much better experience then I am used too. Thank you. The store was clean and nicely designed. Parking was a breeze too!! read more

When I came in here from out of town this is a first place we hit me definitely find a people the or friendly knowledgeable and on top of thinks read more

Need to get their stuff together nothing is ever the same price. Manager likes to come up and tell them they need to ring it up higher and charge me more for mailing material so I won't do that ever again. Just to send a pair of shoes is like over $20 it's insane read more

Horrible service, very rude and were hurrying me out of the door the whole time. The man working was being very rude to me while helping me and I felt very unwelcome. Most of the time I'm not the type to get on something like this and complain, but he was so rude I felt like it was to unprofessional to not say anything or warn others!!! read more

Make sure to double and triple-check if ups can pick up your package if you are returning through amazon. Amazon set up a return for my mattress and ups picked it up. I guess ups does not do mattress pick-up, but the driver took it anyways. (I was also told on the phone by another ups driver that they would be fine to pick it up as long as it was wrapped in some kind of plastic before anyone even picked it up). Because it was picked up by a new driver and wasn't supposed to be, UPS DISPOSED the mattress without notifying me at any point. I would have come and gotten it if I knew they were going to throw it away. They never notified me so I continued to wait for my refund on the mattress which never came. When I went into ups to ask about it, I was super kind. I am not a confrontational person at all, but the supervisor who helped me was immediately defensive and rude and told me amazon should have never set up the return and told me to take it up with them. Amazon won't take responsibility either so now I am out a mattress because UPS threw it away without notifying me and out $1,100 because amazon won't refund me unless they receive the mattress. So be aware before letting any company tell you they will do returns through UPS. And shame on UPS for throwing away another person's returned item without giving them any notice or information about it. read more

I drop off packages multiple times per week at this location and the staff is always friendly and helpful. I'll continue using this location because of that read more

I stopped by this location to mail 1 letter. The clerk was so rude, evidently customer service is not part of their services offered. The lady snapped, was dismissive and frankly when I left I wondered if they were responsible enough TO mail a letter! I will never do any buisness here again. It is worth the drive to go to an actual post office. read more

Such great service from this family-run business. Always polite and efficient. I totally recommend them for all your mailing needs.

The OWNER stopped in the middle of my transaction to help another customer who was behind me. I grabbed my packages, asked one of the employees if she was the manager , he told me she is the OWNER. I have been coming to this ups store for all my shipping and business needs. I will not be back. I told her I was leaving, how rude she was and that I could not believe she started to help another customer. I have seen the OWNER treat the employees like they are incapable of doing a task before. This is one time she needed to have confidence in her staff. The staff are always friendly and helpful , maybe the OWNER should learn customer service by observing her employees. read more

Best UPS store for me! The guy entertained me was so kind & very helpful! I went here yesterday to have some invitations print out. I used their computer just to download so it was right not to pay for it I guess right. He cut the invitation for too me without extra fee! I will come back to have my invitations done here! read more

Extremely knowledgeable and helpful with respect to shipping laws. We were very impressed with their friendliness and their expertise. Thank you for your assistance. We will definitely use your services again! read more

dont go there , very slow .. took them 15 minutes to print me 3 pages and charged me 2.85 $ for printing 3 pages only . expensive , slow , unprofessional , rude . read more

This location is great! Really helpful and extremely nice. The associate also took the time to assist me with my best shipping options. I definitely recommend using this location! read more

I called this business first before driving down there to make sure that I could get the boxes there and they would have tape I could use, etc. The guy on the phone was extremely helpful. He knew the answers to all of my questions and even had tips on how to save me money. When I arrived at the store it was close to closing time so I was the only customer. There were two guys working, the one who talked to me on the phone and another guy. Both gave me extremely good service!! It was seriously like watching the postal ballet to witness these guys work together. One was separating my packing slips and labels and entering the computer stuff. In the meantime the other guy was assembling boxes, loading my goods, putting the packing slips in the right boxes, and sealing them up with gusto. I had three individual packages to ship three different places and they got everything packed up and ready to go in minutes. The cost was reasonable and the exceptional customer service is well worth spending a little more than the Post Office. read more