Each UPS Store is a little different and I'd experienced a patient, helpful staff at the State and 18th so I called ahead to see if they could handle my complex request. I spoke to Zoltar and after our conversation, I had complete confidence in this location! I was greeted by Noah and she was already filled in on my "baseball" order and staff already pulled the 6"x6" boxes for me. Nice! I had about a dozen personalized calligraphy baseballs to ship to individual locations. And I was using a colleague's credit card. None of this phased Noah! She helped me package each box with the baseball and customized note. Noah made my complicated task easy. Thanks, Noah (and Zoltar too)! read more

The UPS Store - Just a few of the personalized baseballs I had to ship to a dozen locations. - Shipping Centers Near Me - Boise, Idaho

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Zoltar has helped us several times and made complicated transactions go seamlessly. They are lucky to have him on staff!

The staff who work here don't know what they offer. Looking for ground or ground saver offered me shipping for 17 dollars when their prices are 8- 12 dollars for 5lbs and under. Mine was under 2.5 lbs... read more

I have a physical mailbox for my business here. What's great is that they hold my large packages for me so I don't have to worry about leaving them on my front door. Staff is friendly and quick. read more

The service and quality is incredible at a good value. The staff is amazing, very kind and understanding.

Staff is super nice. Printing was well done and the employees catered to my every need for my print job. Will be bringing my printing business back! read more

Customer service very disappointing!! My package was lost no matter the tracking shows that this package was delivered. Nobody knew where is my package. In the store they did not help me to put a claim. They said that they are only a franchise and do not help customers with claims. Called 1-800 to customer service and they told me that the store should help me with the claims. At the end I put my claim in the UPS webpage. Really I do not recommend this store. There are many others in Boise area. read more

The employees here do not appear to receive any training whatsoever. I attempted to pick up a package and was told "yeah I have no idea, I've never done that before". Ummmm...ok? So I just don't get my package then? read more

Worst experience ever and the dumbest employees I have ever seen. After being charged an additional $75 for extra handling they failed to deliver the package because they claimed the suite # wasn't on the label when it was printed clearly and had the exact same address as the other package that did make it . Not only did they fail to send it but it sat in the store for a week without letting me know. Then to top it off they said I had to dispute it with UPS to get my $220 back and that the UPS store is not connected to UPS and then charged me $350 more to reship it. I truly felt scammed and really can't believe how ignorant the staff was and just want people to know to avoid such a horrible business. You can print labels and drop off packages at the store so you don't have to rely on the dumb ass staff and it is much cheaper too, or just use Fed Ex . Thanks for wasting my time and money. read more

Do yourself a favor and just go to the main UPS hub nearby to ship, especially if your package is ready to go and even more so if you have an account. This store does not take ups business accounts anymore so expect to pay a premium and lose your business discount. Also when they measured they add 2 to 3 inches on each of the 3 box measurements, which increase the size significantly and your cost. When asked about the measurement the associate claimed it was there policy to add inches. read more

Usually the staff here is friendly, but the woman working this morning was extremely rude and condescending. I do a lot of business here and they recently changed something and she spoke to me as if I was a stupid child. She needs some training on how to speak to people appropriately in a customer service role. read more

I seldom use shipping stores, preferring to do things myself or use the US Postal Service, but on a travel day found this store to be extremely helpful, efficient, and an excellent pricing option. Matt was really helpful, knowledgable, and quick to work on my task, which was to mail a heavy item in lieu of taking it home as a piece of luggage. He gave me options and simply knew his gig, which was so comforting on a rushed morning. Two days after returning home, the perfectly-shipped package arrived, and I smiled, thinking that everything Matt suggested played out exactly. read more

If you need something notarized while in downtown Boise do not go to 1775 W State Street. If you have 6 x initials and 4x signature they charge 50$ even though it only required 4 notary stamps. When calling other UPS it would have been 20$. 5$ for each notary stamp. Do not get ripped off like I did. read more

Do NOT ever use the UPS store on State Street in Boise to take passport photos. They did a completely incompetent job. I took the photos to my passport appointment at the Recorder's office and they were rejected for being too dark and the wrong size. I had to pay another $23 to retake the photos on the spot in order to keep my appointment. Came back a few days later to UPS to try to get my money back and they refused to do so. read more

Fantastic service- I came right as they were closing and she saved me the hassle of having to come back the next day by accepting my drop off even though she didn't have to Thank you ! read more

Love this UPS Store! Have been a customer for 7 years. I use it every day for a Mailbox. Kayla is an awsome general manager, everyone is well trained, engaged, no idling. The staff is always friendly and attentive, know me by my name. Even when I have a ton of packages to pick up or to return, they are always patient, respectful and helpful. If I ever was missing a package, they would call me with the updates. Also, had a couple of print jobs there, and the graphic guy was tweaking it until I was happy. I don't necessarily want the store to get any busier, :-) but I do recommend this location. read more

I have had nothing but great service here. I've had a variety of needs and they've been taken care of quickly by various employees. Good experience each time. read more

Unhelpful staff. spoke over me the entire conversation and took zero responsibility for a missing package. Steer clear of this store and go to the one off 17th. Much better helpful staff. 0/5 if I could read more

The service at this store is terrible The manager, Sami, is useless. Sent a package from this store, but evidently the UPS driver lost my package because he delivered it to wrong address (Tracking indicated he had delivered it , but clearly he did not). I guess reading numbers isn't part of his skill set. Thanks to some help from the local USPS postmaster, who happens to know the UPS folks, she got them to search for and find the misdirected package. I was very anxious about this since it had important documents. I called the UPS Store manager Sami and told her the story. I asked why I should have to pay for such poor performance. She said she agreed and that she would file a claim for refund of my payment. Never heard back from her and finally called the store after a week. Her staffer said since package wasn't lost in the end, no refund is justified. I reminded them, that if not for the extraordinary effort on the part of myself and the local US postmaster it would have been lost (residents in the town are mostly part time, so the illiterate driver probably delivered package to a vacant house). Stay away from this store and UPS altogether. Unhelpful, discourteous and useless! read more

Do not use this store unless you really don't need your package to actually ship. We had an item that had to arrive the next day, but they shipped it ground. "Oops, my bad," was the response. The next day we took another item that had to arrive the next day, and after multiple assurances, they sent it USPS 2-day!! Argh!! Terrible. read more

I'm new the Treasure Valley and needed a mailing address soon. I stopped by this store and a few of the team members warmly welcomed me and established my new Boise mailing box in a matter of a few short mins. Every time I visit the store to pick up my mail I see them providing the extraordinary positive customer service. I just want them to realize how much I and countless other customers appreciate them! Thank You! read more

Bought a small frig to store insulin until main frig repaired. Insulin HAS to be refrigerated. Had UPS ship it. Had this side up, Fragile, all over box. Open box and glass fell off top. Opened door and every bit of glass in frig (all the shelves) were shattered. OBVIOUSLY not shipped with any care. ( had to upside down (otherwise how did the glass get in the top of the box? Thankfully,the place we bought it from is replacing it and sending a replacement FEDEX overnight for free and letting us keep the old one. Spent the last three hours cleaning glass shards off the floor. Also picking glass out of out fingers. Can't begin to say how unhappy I am with UPS read more

At 8:00 this morning, a single female employee was overwhelmed at the long line of customers waiting to ship many, many Christmas packages and boxes. I saw three customers leave after waiting 10 minutes because of the burdon on that single employee. The manager of this branch should be ashamed at leaving his employee facing this sort of crowd - and ultimately fired. Absolutely deplorable lack of leadership! She tried the best she could to give out greetings and friendly attention, but she was getting crushed. At this point, as the sole employee of a super busy retail store, all you can do is treat to customers like cattle. She is a minimum wage employee and should have been backed up by her leadership - who was probably conveniently off-site, relaxing with a cup of coffee and watching the Dow Jones opening numbers. Shameful act! She deserves a $1000 combat pay bonus. read more

Seriously! What great service. Kyle P. You went over the top to help me with what was a very daunting task. I came in with a question and a idea for printing and storing photos. No one there had ever done the project I needed help with and you took so much time helping me. Everyone there was kind and helpful. Thank you again! Patrice L. read more

Like I said your poorly trained employee would not accept a scope. And UPS can accept firearms. Your policy is garbage and so is your customer Still haven't addressed the fact that your employee wouldn't accept the scope. So still a failure on your store. read more

I have shipped through this UPS Store MANY times over the years and previously they did an exceptional job. However on 12/29 at 8:20am I shipped a package two-day and it arrived 1/3 at 2:17pm. My calculations say that's four and a half days. I shipped my package with Alan who was very attentive to the shipping process. He however did not inform me there would be no deliveries on both Sunday (1/1) and Monday (1/2). With all the holiday and weather concerns I am completely understanding for the shipment being delayed but I was not explained there would be a two and a half day delay with deliveries. I feel as though I could have used standard Ground shipping (saved quite a bit of money) and my package would have gotten there in the same time...or there abouts. I spoke to Pauline who I was told was the store manager and she said there was nothing they can do for a credit because two day shipments were not guarantied. I explained the entire story about how my package was delivered two times longer that expected, but received nothing other than an "I'm sorry but there's nothing we can do. You should have read the electronic screen more carefully." I called two days later and Pauline said she spoke to their district manager who said the same thing. I just wanted to write my experience for anyone who wishes to have their packages delivered. THE DELIVERY DATES ARE NOT ACCURATE. I try not to be a complainer, however I don't believe the UPS store is correct. read more

I needed to return a package to a vendor I bought from on Amazon. My husband dropped it off at the State Street UPS store where he went to have some papers shredded. He brought me the drop-off receipt. I remained in contact with the vendor who told me that the package was never sent. I started tracking it and, about a month later, it became obvious that it never left the store where it was dropped off. I emailed to inquire about the status and received no reply. I called to inquire and was told that it was Amazon's fault and I should talk to them. I kept attempting to track the package but the status never changed. Then, a few days ago, the status DID change. It said the package had never been dropped off at their store. I still have the receipt that says it was. There are several UPS stores in the Boise area. Use any except the one on State Street! read more

This is the only shipping store I use. No matter the change in ownership at times or name change (MailBoxes, Etc), this is the best place to ship. And, now with CoVID 10 this is one of the only places I go to. They have had best practices for Co-VID safety in place before any other store I know of. And, the best kept secret, they have the best, really the best, greeting cards. I often spend more on cards than shipping, and shipping is expensive. read more

A big shout out to employee Colin! Yesterday, he retrieved a package that was held over since I had been on vacation. His efficiency is matched by his honesty. Having received my package, I left the store, but forgot my wallet on the counter. When I returned, he handed me my "lost" wallet, which had valuable contents undisturbed. It is reassuring to know such good people are serving the common good of our citizenry. read more

The 2 employee at the registers had no consideration for the rest of the line patiently waiting their turn. They were more interested about discussing the life history of whoever was in front of them while the other two employees in the back just kept staring at the growing line of customers. I'm sure their intentions were good but there seemed to be no sense of urgency for the rest of us that had something better to do than stand in line for what seemed to be forever. read more

This particular UPS store charged us a dollar a page to scan and email a document. That came to $18. later that same day we went to a different UPS store and they told us that it was a flat rate of $4.95 to scan any size document. we went back to the State Street store and asked if we were mis-charged and they said we don't make up the pricing the owner does and that's what it costs. I would never go to this UPS store again. read more

Blah. This place is perpetually understaffed and notorious for mediocre service. Its convenient location is the only reason we keep coming here. read more

Others have had little good to say about this location. I have a different view. I work (and now live) just a few blocks up the street from this location. Over the last few years I've stopped in here and there, to drop off packages- usually ones where the box and labels have been provided for me, so it's been just a 'step in/drop off/leave' thing. This last time was more involved. I had a hard document of I absolutely needed scanned to a digital file so I could email it. It wasn't something I could do atwork, and since we were in the middle of getting ready to move, my personal scanner/printer had been shut down and packed. On a whim I looked up this UPS store location. I was able to email them to see if what I needed could even be done. I got a very fast reply telling me that it could, and inviting me to stop in. I was able to get there on my lunch hour. I was able to hand over the document. It was scanned, emailed to me AND put on the flash drive I had brought along in less than 10 minutes, on top of that it only cost me $1.00. I wish I remembered the name of the young lady who helped us. She was very personable, knowledgeable and kind. I am quite thankful to have this UPS store in my neighborhood. read more

I have had the WORST experience with this store in the last two weeks. Every week, my boyfriend and I make copies with your store. And in the past, we have had a solid experience. However these last two week both of our orders have been messed up. Last week, we needed 90 copies and 300 were printed. This week I needed 60 copies and was charged for 90. We were still over charged last week because the person who helped us couldn't bother to get a calculator out to make sure we were charged the right amount. Today was the same. When I told her I thought I was being over charged, she checked the computer and said it was right. However when I went back to my car and counted the copies, there was only the correct number of copies (60) even though the paper said 90. Both these times Debbie has printed our order. This is seriously frustrating. I don't want to have to count my copies while I'm checking out at your register. We will be taking our business elsewhere as your employees couldn't even bother to apologize for their mistakes. read more