We requested a hold on our mail when we were going out of town. They were supposed to deliver all…read moreour mail the day after we returned. The day we were traveling back, they sent me a email or text saying the mail would be delivered the next day. We did not receive our mail that day or the next but got it in the third day. Not very good service! I do like the ability to hold the mail by logging in on a computer. A lot better than the old way of filling out a yellow card.

if I could leave zero stars I would. every package that goes to the Boise facility, your people…read moredon't bother to send it to the right area. so instead of it going 2hrs south, my packages ends up in Wisconsin or Michigan. I know it's not just mine, it's happening all over the us, and usps seems to do nothing about it. pay a little extra people and have better chances with fedex or ups.

This is a crap location!!! No one ever answers the phone. They deliver my packages to the wrong…read moreaddress constantly and the supervisors are rude and uneducated ! Ignorant and lazy suits the staff there. I'd have better luck sending mail via pigeon! Once again NO ONE ANSWERS THE PHONE. AS A PERSON WITH A PHYSICAL DISABILITY, IT'S DIFFICULT TO JUMP IN MY CAR AND DRIVE TO THE POST OFFICE TO CHECK THE STATUS OF MISSING Packages, undelivered packages even though they mark it delivered. They deliver them to my neighbors. I live in a tiny culdesac... Literally 6 mailboxes and they still can't figure it out! They have a new manager about every 3 months and the staff absolutely does not want to help people. They label printer wasnt working for customer use therefore I asked if they could scan the QR code and print it for me... The lady legitimately refused to print it even when I offered to pay for the cost of the label. Nope! I take all packages to the UPS store and have them weigh said package print label, etc... I pay ... Free

On Tuesday i sent a package to my sister in Spokane from here (Boise) early afternoons. It was…read moresupposed to arrive Thursday. Thursday night she calls telling me it hasn't. That's when i saw it not only had just arrived in Spokane, but didn't leave Boise until Wednesday after midnight. It stayed almost two days before anything happened even tho i payed for priority shipping. I called usps. The first pos I spoke with called me after I hung up and cussed me out the second told me usps doesn't care. The only good thing are the employees at the actual post office are nice.

I had to get a box returned and I had to come back 3 separate times as the wait times were…read moreabsolutely ridiculous. This is not a place that you can expect to get a package sent before work or during lunch unless you have an extra 45 minutes to spare. The first time I went I waited about 30 minutes until I was helped, and then turned away because my box wasn't taped. I assumed the post office would have tape or let me pay for them to tape it, or have tape for me to buy and I asked. The guy had no solutions and told me you have to come back with a taped box. Ridiculous. So I returned a couple of days later with the taped box, and not many cars were in the parking lot. I was like, ok, I should be able to do this before getting to my class. There were three people ahead of me and I stood in line for 20 minutes and I ended up leaving because the line literally did not move and they were still helping the same customer from when I arrived . I would understand if they were sending off multiple boxes, dealing with problems, or whatever, but these were pretty basic transactions and typical mailings of one package. The workers here are incredibly slow. I mean painfully and ridiculously slow. To the point it seems purposeful. On top of that, my interactions with the employees were not pleasant. They don't smile, and act like you are a bother, even though they are literally the reason they have lines. Observations from my visits (came to about a total of an hour and 15 minutes in wait time to get this once package sent over my 3 visits): A man asked for his mail that was forwarded to the post office and it took the lady (dirty blonde, maybe 50's-60's) literally 15 minutes until she came back out. I also watched the same lady reading a label for 5 minutes before she helped a customer. She didn't even do anything with it. Just decided to act like she was doing something I guess so she could rest some more before her next customer. When I was being helped finally, all they had to do was scan the barcode and take the box, print and put on the label and give me a receipt. The lady started trying to peel a sticker off my box and took about 2 minutes doing this while I just stood there like what the hell? She finally gave up on the sticker before finally deciding to hand me my receipt, mind you a line of 10 had formed behind me at this point. Zero urgency. God, this place sucks. Hopefully, they decide to get some new blood here and actual efficient workers.

I come here regularly, at least once a week sometimes more often. First off there's 1000 parking…read moreplaces so that's never an issue. Secondly everyone I've dealt with has been extremely efficient and very very nice. I don't know who's being mean to who in previous visits, but I have never found that to be true. it can get busy here and I've stood in line on a few occasions, but the line always moves fairly quickly.

The lady was not helpful, she was a little rude and would not help explain to me why she couldn't…read moresell me stamps

This is for the Collister Location. Very friendly postmaster. Tries to help you save money when…read moreshipping. There is only one person so be prepared for him to take breaks and lunch. Hours are posted. Hardly any wait except for holidays and tax season.

I really enjoy going to this post office because they have the self service kiosk and the parking…read morelot is always easy to get in and out of. I haven't had to actually go in and physically had to speak to someone yet so I can't speak on the customer service here. The place is always clean and so is the parking lot. It's obviously the same standard price for shipping as any post office but I did notice the one downtown will charge an additional fee for a birthday card to be self scanned and didn't like that. So on top of my postage I had to pay an additional fee at the downtown location.

Need to educate customer's to be ready before hand, and move to the side if not ready for service…read moreand purchase. (Overland Station)

They just told me that I didn't pay for postage when I had a prepaid postage sticker. It took two…read moreof them to try to figure it out. I took it to the UPS drop location and they said everything was fine and it was free because of the prepaid postage. This is not the first time this post office has tried to charge me too much for shipping a package. Good thing the guy was training somebody to do the same thing at the post office.

Fast friendly efficient service over the years. Thanks for being open and staying safe.read more

I can always depend on the staff to be friendly and super helpful!…read more I get in and out quickly and with great flyers! Really appreciate the staff! Thank you!

The infringement to have to go here if the regular girl w dark hair is working, she's always the…read moremost unhelpful and just the opposite of going the extra mile, I mean the extra 1/16 of a mile would be nice. I am always surprised she's still there, I try to go to another location

The staff at the store is super polite, always has smiles on their faces, always helpful and…read morefriendly.

I visited this store today and the staff was amazing! I had 11 boxes some very large, the young man…read moreworking saw I had multiple boxes and was outside asking if I needed help as soon as I got out of my car. Him and another young woman helped take the packages from my car onto a cart and wheeled them into the store. So thankful for the help, check out was very easy. They even assisted me in packaging 3 additional shipments. Great customer service!

Each UPS Store is a little different and I'd experienced a patient, helpful staff at the State and…read more18th so I called ahead to see if they could handle my complex request. I spoke to Zoltar and after our conversation, I had complete confidence in this location! I was greeted by Noah and she was already filled in on my "baseball" order and staff already pulled the 6"x6" boxes for me. Nice! I had about a dozen personalized calligraphy baseballs to ship to individual locations. And I was using a colleague's credit card. None of this phased Noah! She helped me package each box with the baseball and customized note. Noah made my complicated task easy. Thanks, Noah (and Zoltar too)!

Zoltar has helped us several times and made complicated transactions go seamlessly. They are lucky…read moreto have him on staff!