Went in to ship a pkg to California. Man behind the counter was nice and polite (even sealed my…read morebox. I forgot my shipping tape). Quick and helpful. Found my shipping store.

I use Ship It in Caldwell for all my shipping needs. The quality of customer service is superior to…read moreany other local shipping business. Their communication and people skills are superior beyond excellent. If the customer needs help taking their shipping items out of their car, they gladly step out and help you all you need to do is go inside and tell them. They always have a smile and will answer all the questions that I had. Doing business with Ship It is a positive experience not only is the shipping it is also any clerical office support need that you may have. They are great people that provide superior excellent customer service.

Customer service is not their thing. Fastness and efficiency is not their thing. As long as you go…read morein knowing that, they are the only UHaul place near me. So . . . You settle. Beware of the hostile, loud Kujo/poodle and other dogs that greet you *loudly* as you enter. The poodle growls with a high pitched, loud bark.

I really want to support local businesses. My wife and I recently moved to Star. We have been to…read moreStar Ship and Print (SSP) three times now. The first time we went, we wanted to return something we ordered on Amazon. Since UPS services are advertised, we were surprised to find out that SSP does not have the necessary equipment required to provide this service. The second time we went was to buy stamps, so that was easy. The third time we went was for me to get a passport photo. We were informed that their camera was not working. So, two out of three times, we were unable to complete our task at SSP and went to the UPS Store on Linder. I just found out that a UPS Store will be coming to the Ridley's shopping center in Star. At this point, that will probably be where I go for my postal needs.

Wasted 15mins standing in line, they don't accept UPS or FedEx bar code returns here. There is not…read moresign at all stating this.

Javier is very easy to work with and will do whatever he can to help. We needed to rent a trailer…read moreto move our son to college. Javier took the stress out of the rental process and even helped us with an adapter for the trailer light hook-up. This is where we will rent trailers and trucks from now on.

Wow, first time using this business...but it won't be the last...this company is awesome! I only…read moreordered up a yard of decorative rock but I was treated like I a frequent, large order customer. Everyone was happy to answer questions and delivery occurred, as promised, early the next day. Prices were good and delivery was reasonable. Absolutely fantastic customer service! Highly recommend Roots...I know I'll be back the next time I'm in need of decorative rock or bark.

Great service! Easy service! Great product! This is our third trip! Very quality product!read more

Simple, clean and easy place! Staff was professional and helpful! I have read reviews that they…read moredon't allow you to do the drying on the weekends. If that is true, that is a bit unusual and inconvenient, but thankfully, I was able to go during the week and had no issues! Highly recommend.

When passing through the area on a recent trip, we desperately needed to find a laundromat. This…read moreplace was a terrific surprise, and I loved the name! I haven't had to go the laundromat route very often, but it seems like when I did, they were dirty and rundown with several machines that weren't working. Thankfully, not the case here! As soon as hubby & I went in the door & saw how nice, clean & new things looked, my immediate thought was "Oops, I'll bet we're gonna need more quarters!", but the prices were very competitive. In addition to that, they had a sweet & very helpful employee there to help us old folks and to make sure things ran smoothly. This was one of those Time Machine "flash forward experiences". It wasn't anything like the old days!

This might be a long story, skip to the end for the abridged version…read more.. My significant other had a storage unit from this facility prior to Stor-It took ownership. He was called up for a deployment with short notice so he packed up his belongings and answered the call. Unfortunately, he was injured (physically and emotionally) during his tour. He returned to Michigan to recover. Every month, for over 20 YEARS, he would call the facility, speak to a nice lady for upwards of 20 minutes about her day and pay his bill. Sadly, she informed him of her retirement and the change of ownership. This is when everything went downhill. He decided it was time to make the trip back to Idaho to finally close out the out-of-sight, out-of-mind bit from his past. We flew from Michigan, rented a massive UHaul, and arrived to the facility. We were met by two individuals who, upon first greeting, were wildly unhelpful. We informed them that he was unable to track down the unit's keys after all of these years (and not to mention a recent house fire) so we would need bolt cutters. Their response: "Due to liability, it is against our policy to permit bolt cutters on the premises. We have 'a guy' who can cut the lock but he may be able to get to it later tonight." I offered an alternative solution. Aside from being a veteran, I am firefighter. I am not opposed to asking a local department for a favor with their assistance in gaining access. They were quick to say that was also not permitted. When we went back to his unit, it was discovered that his lock had previously been removed and a different style lock had been placed. Without an explanation, one of the individuals took a master key and unlocked the unit. I was enraged. He was never informed that his unit had the lock removed nor replaced by the new company's lock. After a full day of emptying the unit, we had a single box of trash (mostly sweat rags and Gatorade bottles) that needed to be discarded. We checked in with the office to inform them that he had completed the task and asked where they moved the dumpsters, since they were no longer up front. The individuals again were unhelpful, saying there were no longer dumpsters on site and it was his responsibility to remove all waste. They offered a solution for my SO to drive the 20-ft UHaul across a 4 lane road into a private apartment complex to dump the trash into their dumpsters. Again, I was enraged. He had this unit longer than one of these individuals were alive. It was clear that this was the most authority and power these two people had managed thus far in their lives. When two veterans travel across the nation to empty a storage unit that has been in good standings for over 20 YEARS, possibly, maybe, consider some customer service, instead of the scripted response of "No, that's our policy. We could lose our jobs." Abridged Version: This company, without informing the customer, replaced his lock with their own, then had piss-poor customer service from start to finish. Not only will we never use Stor-It Self Storage again, but we have vowed to stay clear of Idaho in its entirety. The experience had that much of an impact.

From the owner: Stor-It Self Storage at 2412 East Chicago Street, in Caldwell, is Idaho's most reliable…read moreself-storage facility with a reputation for excellence. Our facility is well-managed and equipped with security features, including access gates, surveillance cameras, and ample lighting. Stop by today and rent storage online with us right away.

The staff are so helpful. It's very clean. Using the app was easy and I liked the showing of the…read moretime we had left on each machine we used. They will do your laundry as well. Large washing machines and dryers for bedding. Go next door to Dickey's or McDonalds for a snack or meal!

Very clean, very organized easy to navigate and use equipment. Helpful staff. I'll be returning.read more