Always long lines, and I have only ever seen one person working the counter named Lana who couldn't…read morebe more rude if she tried. Forced greeting, no smile, then demands to know specifically what you are mailing, even if a customs form isn't required. Gave them 2 stars because the facility is always nice and clean, but dang, the hostility of the staff, lack of staff (then you can clearly hear multiple people joking and laughing behind the partition), is the reason for the poor review. Do better USPS.

Clean and easy to navigate the self service options. Friendly customer service, knew the products…read morewell.

Staff are friendly, professional and efficient. They recommend shipping options when available.read more

What a lovely post office experience I had at the Middleton post office! I shipped several packages…read moreright before Christmas and they were efficient, helpful, and patient with me and my two year old. Everyone was in good spirits, and it seemed to me that workers were actually enjoying their job, which is rare for a post office these days. I will definitely be returning to this location for my future shipping needs.

This post office in Star is small but oh so cute. Not only is it good looking but it is centrally…read morelocated. Parking is easy out front. Inside you can drop off your letters or stand to the counter for more complex purchases. They state they pick up mail at 5pm inside & out but I saw it going out in the morning outside so it may go sooner. The employee I spoke with was friendly. It makes going to the post office fun

The staff here is so kind and friendly and I love their customer service interactions with other…read moreclients. There is a friendly banter that seems fun and personable which I have observed with those who appear to be regulars. (I am new to Star) I recently witnessed a lady working in the front with pretty eyes who was so kind and patient with an elderly woman while she chatted. When I commented on how I appreciated that she did not rush this older lady, but took time to hear her story, she told me, " I have elderly clients come in that only buy one stamp maybe once or twice a week and I think this may be some of the only interactions they get. They just buy a stamp so they can have a brief conversation with someone." This warmed my heart, and I hope it warms yours. With people like this working here it makes me want to come back. Let's all remember this is the post office and not UPS or FedEx. They are not for profit and so they do not create our labels, or tape up our packages for us. Those are expectations for the profitable corporations that charge double. I still marvel that they will carry my letter across the United States for a fraction of a dollar. I know it has doubled since it was 33 cents in 1999. Uhhh, what about the cost of food in the last 5 years?

The service is ok, why do they want to know what's in the package?? Weird. None of their business…read morereally as long as it doesn't contain any of the hazardous materials then they shouldn't be worried abt what's inside. So now I use the kiosks. Parking is a bitch. It's behind the building and there's only one entrance, if you miss it you must circle around the block!

Where do I even start.. LOCATION: terrible.. PARKING: terrible. ENTRY/EXIT: For driving in and out…read moreof the small parking lot is near impossible.. you have to spend 10 min driving around the one way blocks to attempt again.. OR you have to park across the street.... WITH ARMS FULL OF PACKAGES.. making multiple trips.. dont get me started on the doors into this facility.. they are PULL doors.. please tell me how thats possible when you have multiple packages to ship.. let alone the long walk up to the front door.. the customer service employees cant even answer questions.. I ship for a living and this is BY FAR THE MOST INCONVIENT location I have ever seen.. why are we asking elderly folk to park and walk all that way just to get to the front door.. then to have their hands full and can't open it.. also WHERE IS MY PACKAGE....i dropped it off 2 days ago.. the rest have updated shipping , minus ONE.. cant reach anyone on the phone.. your AI chat bot for being a federally ran business is also trash..

So we received a key for a package in a parcel box. Well box 8 /#15 the key we received is open…read morewith another box 8/ #15 key in it. So was our package accessible to another neighbor by the mail person. Who knows and good luck trying to get someone at the post office to answer the phone.

Not sure whats going on with our mail service in my area but its bad…read more Today I should have gotten 7 pieeses mail and a package. Went to the mail box and not one thing in it. It is December 8th 2025 my community is Ridgview estates my address is on Sunray Dr. Nampa. Not the first time things have been have been missing. Really bad service here. Goes on all the time.

Jamie was amazing! I had no idea what I was doing and she was so patient and helped me out! I'm…read moreliterally a college student that's never mailed anything before and she was totally nice and helpful!

Pretty discouraged. I had a "Happy Return" and told the gal plainly "this slip needs to go with…read moreit--it details my exchange information" she proceeded to NOT include it in the package and I reiterated "no this needs to go with it." And she begrudgingly opened the plastic bag to put it back inside saying "happy returns won't look at it anyways. It's just going to sit there. There's no point in putting it in there." Whether or not this was an accurate statement, this was INCREDIBLY discouraging and not what you want to hear when it comes to sending something of value. Do better.

I had to pop in for a return while on this side of town. There was a line but the staff was nice…read moreand got everyone through quickly. I also didn't realize that there was a self-serve kiosk for returns until I saw someone else use it. I will try it out next time.