Horrible, indifferent and rude customer service and the long lines ever!!! I once came in here and pulled number 103. The current number they were on was 45. They are super slow. What more do you need to know not to come here! Go to another branch! read more

The whole USPS is trash as a whole. I've been looking for a package that was attempted to be delivered almost SEVEN days ago now. I've been getting the run around from all these employees on the phone and if I didn't know better all of them were in on this to hide my package as if it was a sick game. I still have not got the package as of right now. Terrible. read more

To say that the people who work at this post office don't give a crap is to demean people who don't give a crap!!! They're so worthless that it's indescribable. Don't ever purchase anything sent through USPS. My husband had something made for me in Italy (a pan for socca or farinata). On 12/22/2016, they lied about trying to deliver it twice. (notice not in mailbox at 12 when they said they came first time, Notice mysteriously arrived with regular mail at about 3:00, never rang bell, alerted dog, opened gate second time.) I rescheduled delivery for 12/24. Had husband sit on his computer watching gate. NEVER CAME. No notice this time. Went to post office and paid $6.50 to park and they refused to give me package as my husband had signed thinking it was for ok for agent to pick up. Fat, nasty slag working there seemed happy to ruin Christmas. read more

I LOVE the staff at this post office. They are the nicest people. The wait IS long, however. I know the post office is low on money these days, but if they even opened ONE more window, a person would not have to spend 1/2 hour to do PO business.....and that is in the NON holiday times. read more

I have been a resident of Berkeley for 5.5 years. One of the many things I love about living here is the kindness of everyone you meet - from neighbors, to strangers on the street, to those who work in restaurants and corporations that make up this very city. Today, I am saddened to write about one of the most disheartening experiences I have ever had. It happened at the Post Office. Now, I am no expert at the mail system but I do know that as a customer, I trust in those behind a desk to give me necessary details so that I can make an informed decision. I went to the desk today with a package that was unsealed and asked the lady if she could help me assess pricing/shipment options. She said "it's based on weight." So...she weighs it, and then gives me two options. I evaluate and decide to ship in the box I brought, since it seemed to be the most economical, with a reasonable delivery date. When it comes to paying, the woman then quotes me an extra $15 dollars...$1-2 dollars, I can appreciate, but $15 is ridiculous. When I ask her why, she says "oh, it's based on dimensions..." I asked her why she did not take that into account when I was asking *her advice* and she said "that's not my job." I'm sorry - if helping out a customer with mailing options isn't your job, then what is?? She then got extremely feisty with her and when I explained that I was frustrated this had not been explained *before* I decided on a mailing option, she got angry and defensive. Not once did she apologize. I then asked to speak to a supervisor. Not only was the supervisor extremely rude but she was *defending* the behavior of this woman. When I asked her to help me, she gave me glances and refused to do anything that would help remedy a situation...she made me carry a box back and forth when, seeing this every day she couldn't use her judgement to ask "is the box full?" If yes, we don't carry priority boxes that size, or if no, perhaps we can figure out a cheaper option for you...so then I go back to the counter...I at least asked if she could help me cut the line given the exceptionally poor service. She says "I don't have authorization to use the computers." I'm sorry..what supervisor does not have authorization to use the devices of her employees? That is the most ridiculous thing I've ever heard... I had to ask a very nice man if I could cut him in line, and he was more than willing to let me skip ahead having just witnessed what went down. A gentleman at the window was kind and understanding, and guess what? He patiently explained the whole process and quoted me the original price saying the other lady was older and retiring and no one regards her anyway...the supervisor came back and when I tried to politely get her attention and explain that woman was all kinds of wrong and put me through trouble for no reason, she ignored me. We are adults, not teenage kids who ignore people out of immaturity and spite. She said she felt no remorse and no embarrassment at how I was getting treated. Well miss, having worked in service-type roles for Fortune 500 companies, I can tell you that as *your* supervisor, I would never tolerate that kind of behavior. Perhaps now is a good time to mention that no one ever entertained the idea of accurately assessing the value of the package for insurance purposes, so now the insured value is significantly less than what is accurate?! I could go on and on, but let me just say, it saddens me to acknowledge the 1+ star rating on this site. Today, however, I completely understand why the rating exists. USPS Berkeley - your residents just need your kindness and help, not attitude and defensive behavior. Something to think about - especially during this holiday season... One last thing, I will be tracking my package closely and I can assure you that if anything happens to make matters even worse, I will be addressing it through my legal and media contacts. read more

I have never received worst costumer service that at the US Post Office - Downtown Berkeley Main. For that same reason I decided to go to the post office near Ashby station but when Yolanda left that office is not the same. Now they have a lady there who is competing with the downtown office for worst service and she is exceeding the expectations very well. read more

The African American lady who took care of my transaction was the rudest employee ever! Instead of helping me she tried to tell me I can't mail it so I left ant I did my transaction at another post office with no problem read more

I missed my mail yesterday, just once, and they told me to pick it up at the post office 20 minutes-walk away from where i live I went there today, waited in line for literally 30 minutes (with only 4 people in front of me and by the time it get to me, 2 of them left before their numbers were called). and I waited for another 30 minutes after I handed them the pink pick-up slip, they couldn't find my package. what the heck is USPS doing? read more

My story is a little dated, since my last encounter with this place took place more than a year ago. But it has taken me this long just to calm down enough to write about my experience. What I was trying to do at the time was a simple little task--mail a letter via certified mail. What I encountered, however, was a case of a bad queue management, which might have been ameliorated by polite employees, but instead what I faced was incredible rudeness, particularly from one individual. I was so angry with the treatment that I got that I vowed that I would travel to any post office in the East Bay before I'd go back to the one in downtown Berkeley. The problem for me began when, after a tedious 20 minute wait, I finally heard my number being called. Oh, but which teller could it have been who called my number? I saw no electronic signs above the windows, like some post offices might do, that would associate a given window with the number the teller had called out. So what it boiled down to was guesswork. I went to the nearest window where there was no customer waiting and asked if she was the one who called my number. The woman, whose name I don't know but whom I will refer to as Ms. Hostility, and who for some reason decided that there were other customers she would rather deal with than me, dismissively pointed to her left and said "Over there." No other information was forthcoming. I wandered past window after window, hoping to find the one who had called my number. I never did figure that out, and meanwhile ever higher numbers were being called out, but at another window that happened to have no customer at the moment the teller did agree to take care of me. At last, I thought--service at last! Well, actually, not quite. I needed to fill out some paperwork for the certified mail, and so, despite suffering through a twenty-minute wait, I was told that I had to delay things further by going off to the side and filling it out; and then "any available employee" could help me once I had finished that task. When I filled it out, guess what--"any available employee" turned out to be Ms. Hostility, who had just finished up with another customer. Dreading this, but also wanting to get my post office experience over with, I went over to her and told her what I had been told by her coworker. If this is standard practice at that post office--to send someone off to fill out paperwork and then they go to the next available teller--then this woman could hardly be surprised by the situation. But what she did in response to my request was to glare at me. She did manage to care of my business and mail the letter, but without saying a single word during the entire transaction. So in a nutshell, what I encountered was this: hostility and bad customer service from the word go. Now I suppose it is possible that service has improved in the little over a year since I was there, but seeing all the one-star reviews that have been submitted by other reviewers in the intervening months, I think not. This is a place to stay away from if at all possible. read more

I am on the phone, to ask about whether our vacation hold was to end yesterday or today. I know... I should have kept my confirmation number when I filled it out online, but I didn't! Now I have talked to one person who put me on hold to another person, who then asked my zip code. My wait time thus far? 48 minutes! And they have non-stop ads on the phone while I wait. read more

There seems to be little effort given and no answering of the phone. I attempted to have my mail held and they will not answer to see if any has come in. The people working are kind but have no reason to work efficiently. It took me 45 minutes to send a post card and it doesn't seem to matter when you go in. read more

I am a Berkeley native, born and raised here. I have come to this post office my entire life, and have had a P.O. Box here for many years. The other day I went into this post office and experienced a woman working here with such speed and care, it was truly remarkable. This woman, Teresa Gonzales, bent over backwards to help me. I had to find out her name so I could write a review acknowledging her extraordinary care and good work. She obviously really cares about the people she serves and strives to do the very best work that she can. She spoke to me about the various ways she loves to support the post office and her passion and devotion to her work was truly extraordinary! She would make an amazing mentor. She stands out as a true star in customer care!!! Thank you Teresa for the care you bring and for maintaining an extraordinary work ethic! read more

This is Berkeley main post office service is very slow. As soon as you walk in be sure to pull a ticket number for your turn. Service is slow but the employees are nice once you get to the window you may have to wait a long time. It's gotten so bad with the service at the post office I send my stuff to UPS store instead for pick up. There's no parking lot only on the street this in front of the post office there's a demonstration going on and is only five minute parking in front because it's a white zone. read more

I wish there was a choice to have NO stars. I am on the East Coast right now, and before I left, I put a stop on my mail. This was July 1. I just got a message from my neighbor that my mail is being delivered!!! I've tried to contact the post office, but, of course, no one is answering. This is extremely frustrating. I am all for the post office staying open, but this is absolutely unacceptable. Does anyone from the postal service even look at the ratings of this establishment? They have 171 1-star ratings....obviously they don't care about the public and how we rate them, or they would make changes.. I have now put a request online to have them stop my mail, but I don't really trust that this will be taken care of. read more

OMG! worst customer service in the world. very rude workers. I have been trying to resolve 2 issues with them for almost 4 months and no luck. read more

a postal worker, ken has screamed at me several times, as loud as he could. he's the big bald guy, by the way. i have had several painful panic attacks simply because of ken alone. (i'm pretty sure his name is ken. just look for the awful man who mans the pick-up station. he's big and bald and ALWAYS angry.) i've reported him to every. single. one. of the workers at this usps, and i reported it to the head guy, the manager! what did they tell me to do? i dunno, does this tell you anything? some examples of replies i've gotten RE: ken. "he's always really angry, yeah." "he has anger issues." "we've had several people tell us that he's been mean to them, too!" "try to come back when he isn't on shift." "yeah, i'm not too happy with him either"/"sometimes, i don't want to work with him, because i understand what you mean. he's mean." i've moved, and i occasionally have misdelivered packages go to this post office. i've actually purposely not picked up packages after i've tracked them to being at this post office. (usps is forced to return all packages to the sender after 2 weeks, but don't believe that.) (i've lost a $100 dollar item here, hoping that if i didn't pick up my package, it'd be returned to the sender, but now it's gone. gone!! they never returned it to the sender, and the sender confirmed that, too!!!) -- i am terrified of that ken guy, so i don't. even. care. that they lost my $100 item. i did not get my money back in any way, either!! someday i would really like to meet ken off shift. i wouldn't win a fight against him, but i honestly would really like to verbally bring him down, the same way he brings me down. he has never, ever spoken to me without screaming...screaming!!!!...as loud as he could. he's done this on the phone, too!!! i've cried in front of him, but that did not stop him, no! do not come here, ever. seriously. do . not. come. here. if ken screaming at you beligerenty didn't turn you off, the other bums that work here do...ken is just the worst of the lot. these guys are all really bad. really...really...really bad. (compare: this usps office is run by thugs, and ken is the al capone of them all.) read more

This is my first review on yelp and thanks to this USPS! DO NOT GO TO THIS POST OFFICE! Incredibly slow and bad attitude from staff no matter how nice u treat them. Every mail I sent from this post office was lost or broken/teared then returned to me. You will waste your time & money here. read more

I came in to pick up a package for my wife. Waited for 20 minutes, then they told me that my wife has to sign, I came back the next day with the formed filled out, then they told me that I cannot pick it up for her. No mention of whether there is a way around it, or whether a redelivery would be possible The staff was very unhelpful and unfriendly. On top of it they opened the counters 10 minutes after their official opening hours. read more

Lady behind the counter was completely unhelpful when I had a missing package. People are perusing the planned shutdown, I hope they do it early read more

Absolutely horrendous service, but clearly dependent on which clerk you get. Try to avoid the older African American woman, who worked the far left window when I was there, and wasted an hour of my time through sheer incompetence. Please retire. I finally took the packages she was unable to process, went to the next window, and was out of there in 5 minutes. This woman embodies why people go "postal". read more

AWFUL CUSTOMER SERVICE! The African American lady behind the far left counter in the morning on Nov 10th was so rude! I had a package with the pre paid label and asked her where I can drop it off. She just ignored me and called the next customer. read more

This place brings a lot of questions to my head. Why does this useless organization still try to exist? Why does it take 3 days to get mail from Southern CALIFORNIA (SAME STATE)?? Why is their tracking system so broken and useless to the point where they should just get rid of it? We don't need it. Sorry for employees who are depending so much on pensions but I'm sure other private delivery services give better care to their workers than this piece of crap semi independent organization gives to theirs. read more

Sent two separate returns from this post office on the same day to two different companies, and both said they never received them. Always make sure to get tracking information on anything you send from here! read more

Just realized that most of the mail we sent to area code 94703 was not delivered over the Christmas holiday. It is disturbing because all envelopes were address properly with the correct amount of postage. When most of the recipients stated that they didn't receive the mail we sent, we were quite concerned. Perhaps staffing at the post office is problematic, resulting in undelivered mail. I understand staff can be rude and shifts are understaffed. I can only hope that the Postmaster takes the complaint seriously and if he can't address it, gets someone that can. read more

For years,I've been reading the reviews from others on this specific post office in downtown Berkeley, and I told myself that I was lucky , because my experience with most of the postal clerks at this office was not that bad, most of them are friendly and helpful. But unfortunately, I have to make some comments on my very unpleasant visiting experience today. I went to 1.pick up my packages, 2.drop off a package, and 3.inquire a package that was missing so far. 1.The yellow notice card I received for pick up have a package of 3, but I only received two, the female clerk claimed she only saw two. Being the one she could not find is the earlist one I am supposed to receive. But she insists there are only two. 2. I asked for a receipt of my drop off package (no postage needed), she told me it cost $1.40 or so for a receipt, I told her I was not charged before , and she just assumed it was her co-worker --the only male clerk I've seen in that office--and handed it over to him, so I repeated my statement that I was not charged by the other post office. And the male clerk replied"why don't you go over to them?", I was very embrassed and not sure why he cannot give me a more professional explannation----such as---this is a new policy, etc. because I'm pretty sure every post office excercise the same policy, so it could be that they have changed their policy as I hv not been dropped off packages for a while. He was going to throw back my package but I asked him to put it back. 3. I then asked the female clerk if she can check the missing package with the tracking number. I was informed by the USPS customer service agent over the phone that my package was missent first, then redirected to my local postal office----which is the office at 2000 Allston Way. The female worker told me not to believe what I learned from the USPS agent as they are never correct, so I asked her if she can check for me from her end, she then said her information would not be different from the USPS website , so there is no need to check. I was completely confused---first, she denied the info I learned from the representative of their own agency is accurate, then she admitted her information is same as the USPS website. The bottom line is she just doesn't want to bother with it. I asked to speak to a supervisor and she said their supervisor is "busy".She then gave me a phone number that seems to be a mail warehouse, and she wrote me another yellow slip care stating that I received two packages.,and said that she hope this would makes me happy. While she was being rude during our conversation, she spotted on a customer she knows, and asked that lady why she didn't say hi to her, is it because "you don't like me?" My personal experience with these two clerks is : they have no training on professional manner at all------either talk casually or flirtly such as "you don't like me?"to a customer on a business setting, or being rude and sarcastic towards customers not in their favor---such as myself. When being asked questions they can't handle,they seem to get defensive instantly, perceiving customers like enemies and arm themselves with a confrontational attitude ,rather than treating me like someone who need their help and try to solve the issue together. Again, I have enjoyed interactions with some of the postal clerks in the past , so I would not want to concluding this is a bad place for one's postal business. However, I hope the post office would consider to give them some anger management training, and teach them a socially acceptable manner at a public, business place--if not a common sense of "respecting others is respecting yourself". read more

I have never been treated so poorly by a government worker in my life. I had stopped in because I am not receiving some important mail after a recent move. Instead of listening to my situation and helping me find a solution, I was spoken to (yelled at) like a little girl and completely disrespected. This employee should not have a job in customer service, much less a governmental institution. read more

Don't try calling either...I've been on hold for 20 min now...still holding...lady on the switchboard was oddly talking to two other people while talking to me and then put me on hold yet again....still waiting peeewww...just trying to figure out if my mail ended up here...God I hope not ! I can't imagin how long this will take with two toddlers, shall be interesting... read more

TERRIBLE service and wait time. Been here five times - first time waited in line for thirty minutes and left to FedEx... didn't have time to wait because I had work. It's incredibly under-staffed, which might explain the front desk ladies' attitudes. This morning I was especially dissatisfied. I was explaining that I did not receive a package, although my tracking history said it was delivered - I was hoping coming in to a physical USPS could help.. But she literally said "I don't believe that shit" like she wasn't even offering any direction for what I could do next. Waste of time, and I'll have to waste more time calling USPS now. read more

I am so frustrated right now. There are many things wrong with this office, including the crowds and awful postal workers that other reviewers wrote about, but I had never felt the need to complain online until now. I ordered an expensive birthday present for my roommate's 20th birthday last week, and, of course, the USPS would decide to lose it. When I tracked it online, it was marked as delivered on Saturday, April 9th, but my housemates and I didn't receive anything, nor hear a knock on our door (we live on the bottom floor of a duplex). I was worried to begin with, because my roommate had ordered something before that was delivered to the wrong house; lucky for her, the person who received it brought it back to our place. In my case, the missing package led to an all-around terrible experience. I called the post office on a Wednesday and spoke with a cranky, accented man. I gave him my address, name, tracking number, and phone number, and he assured me that he would investigate and call back with a follow-up the next day. Come 4 p.m. on Thursday, there was still no call. I called the office again, and this time had a different employee on the phone who took the same information as before and asked me to call back at 8 a.m. the next morning for a follow-up. Why he couldn't just give me a call whenever he was ready, I don't know. I slept pretty late Thursday night, around 5 a.m., but I still got up in time to call the office at 8. No one picked up. I tried again at 8:30 and 9:30--nothing. Finally, someone picked up at 10:30. It was the same guy as I'd spoken to the day before, and he said he couldn't help me because I didn't call at 8 like he told me to. I could've strangled something right then and there. I told him, calmly, that I did call at 8 and no one picked up, and he made some excuse about hundreds of calls coming in and being really busy, etc. Honestly, if there are that many calls coming in at 8 in the morning, there's something wrong with your office. The guy said that, out of the goodness of his heart, he would help me anyway, and asked for all my information again. He put me on hold for about 15 seconds, came back, and told me the package was scanned as delivered. I KNEW THIS; the problem is that it wasn't delivered to my house, and that's why I was going through this sh*t to begin with. The guy said that he would put his supervisor on the line, and put me on hold again. An indefinite amount of time and USPS ads later, the same accented man that I'd talked with in the beginning came on the line. He asked for all the same information, again, and said I would receive a call back the next day... again. He was such a smug d*ck about it too; when I tried to explain the situation, how I was home all of Saturday morning and couldn't have missed a knock on the door, he said in a sardonic tone that that was "my contention" and that it was irrelevant. I still don't have my roommate's present, and it doesn't look like I'm going to get it back anytime soon, if at all. The postal workers are incredibly irresponsible, and this all just stings more because the item was pretty pricey. I'm royally pissed off right now, and I'm definitely sticking with FedEx next time I mail something out myself. read more

2010: They've removed the SELF SERVICE machine! I just need 1 frakking stamp, so I marched over w/ change in hand ready to purchase. No, apparently the terrorists would win if we could postage our own mail. I went on 3 different days & times hoping that I could get a day when tehre were less than 60 people ahead of me. Normally I grab a number then go to the library for about 45 minutes & come back to wait for the last 10 minutes but this time I also had a package pick up so I had to stand there the entire 40 minutes until I just freaking gave up - since there were still 33 people ahead of me. I understand they're busy, probably understaffed (which is why only 2 of the 10 windows are used) - but this is just ridiculous. Put the frakking machine back so I can buy my make up 2cents stamp or a single stamp! Use my building's oversize postbox for my packages! This is why I try to never mail anything! p.s. new mail carrier please stop cramming my mail into wadded balls of formerly mail. You ruined a wedding invitation & several Xmas cards. I'm sorry my mail box is small, but if you shifted items over it would have all fit rather than sticking teh next days stuff in directly on top of the previous mail. Or last postal person managed to do it, why can't you? From 2008: Filling out change of address forms at the post office - will get your name & address sold to other groups. We're now getting mailings for all sorts of stuff we would never want. (for example, sending atheists church bulletins) Otherwise, the wait times here suck, but the people are nice. Tip: Get a number ticket and then go to the library on the next block for 20 minutes - then come back. read more

I get that the post office doesn't receive tax money, but the employees at the downtown Berkeley post office are the most useless, incompetent people. Their goal is not to do their job but simply make it through the day. There's definitely at least one nice lady there, but everyone else just makes the post office look bad. read more

So I was in the line, leaving a little space from the woman behind me. And the woman asked me to wait in the line because she THOUGHT I wasn't in the line. Ok, I came here, waited 20min, and you told me to wait again? Impressive :) read more

I haven't been here in about a year, but I used to come by a lot and the service was unfailingly super polite. There was one time I walked in a literal minute before closing, and a woman came towards me, I'm imagining to send me back out the door, and instead she helped me through all my tasks patiently. That was when I resolved to write this review, and now I've finally done it... read more

This must be the worst post office in the entire US system. Picking up a package can take over an hour, you receive false notices to report to the window over things they don't know about (after of course the long wait), mail quits arriving only to appear in a large bundle. The folks working behind the counter make the DMV look speedy and efficient, they basically could care less how long you wait. I hope they indeed do sell of this location, it doesn't deserve to exist. read more

First, I gave a 1 star only because I want to leave a comment for everyone to see and watch out. I was going to write the worst delivery company ever, but I think that was not accurate enough, this company is literally a THIEF COMPANY!!! My situation is I was at home on June the 19th with my phone waiting for USPS to deliver my package. Then I received an email from the USPS company telling me that my package was already delivered. So I went to their Post Office and showed them the email, and they spoke in a really really rude way like I owned them ten thousand bucks and throw me a piece of paper telling me to contact their services. So I called, and all the agent said was the item is delivered. At first, he said the item was put into my mailbox, but my mailbox was only big enough to put in 3 phones, and my package was 3 pounds! Then they said, actually the caretaker of your apartment signed it for you. Excuse me? my apartment only has 4 units, where and how did they see a caretaker? Then I cannot contact them again! I am afraid to say, I have to use the worst thoughts to think of them, they stole my package! That's the only explanation for all of this shit! Everyone should avoid using USPS! THEY ARE A BUNCH OF THIEVES!!! NOT A DELIVERY COMPANY, BUT A COMPANY THAT STEELS YOUR PACKAGES!!! read more

I was going to write a scathing review of this place and how I had to wait 45 minutes just to send one package and how surly and condescending the staff was, but I wont bother: looks like 100 other Yelpers have already beat me to it and vented their rage here. Just dont go here- EVER... read more

Ugh! I really think the criteria for working at the post office has to be changed. I find it very hard to believe people are naturally so slow. read more

I wish I can give this place negative star like what other reviewers mentioned. I know leaving a review on gov-operated place isn't really gonna do much but I just had an experience at this place that made me extremely angry that makes me write this review. I missed my re-newed passport delivery so made a request online to pick up. Few days after doing so, I went in the morning today and was "assisted" by a man named Gary (I think) Foster with long curly blondish hair tied to ponytail. I gave him the notice and he went back to find it. He comes out after a long time, and tells me that my package is not there! I tell him that I made a request to pick it up and he says, "The computer says you made request to redeliver it to you not for pickup." I repeated what I said twice, and he then tells me "Well, the computer either messed up the request to redelivery or you just have to wait until it comes back." (WHAT) Then, he accused me of requesting my package to be picked up (ABSURD). He kept saying he doesn't know where it is, and talked to me in extremely rude manner. He was not helpful, and didn't even try to assist me at all even in this circumstance when it's USPS' fault of not knowing where my passport is. I moved aside to wait (again) in a line to talk to the only other female worker. She took 40 minutes to process one couple infront with their passport application. Anyways, I talk to her after forever and she first refuses to "assist" me because I already got "help." After begging, she checks the computer for the history of package and asks Foster about it and he arrogantly says "Yeah, i checked, the package is NOT here! We don't know where it is" as if he's like a know-it-all. The lady comes back to me and offers to check the back again. She takes tracking # and within 3 minutes, she comes back with my package held in her hands. So basically the package was THERE THE WHOLE TIME it's just that the incompetent, rude, arrogant Foster couldn't find it. After getting the package, I went up to Foster and held it up and shrugs "Hey, the package WAS here." He looks at me and says "Well, I DUNNO?" ..... i felt an angry sizzling of hot fireball inside of me. What I thought would be a relatively fast, easy package pick up turned out to be a nightmare. Let me tell you, I'm sure trained search dogs can find packages better, work faster, and are way more friendly than the workers at this USPS. read more

Since moving to Berkeley this post office has lost three of my packages. And I mean before they even reached my building! The tracking shows they arrived at the post office, but the tracking never completes and it never arrives. When you try to talk to them they literally have zero things they can do to help you. Can they contact the mail carrier responsible? No. Can they take my name and call me back when they find out what happened? Sure, except they never call. I was even told to call at "6:20PM to talk to the supervisor before he gets off shift at 6:30PM" ... That's only a ten minute window, I'm sure that will work out swell! Seriously, no company can treat customers like this other than the USPS. No accountability. I look forward to the death of the USPS. Other companies like UPS actually have accountability. There is very little you can do when USPS messes up. It's so incredibly frustrating. read more

They never answer the phone. Unless the regular carrier is working the route (he's great), delivery is a total mess, sometimes not even being delivered some days. It seems the subs and/or newbies are clueless as how to handle Signature Confirmations and/or insured mail. read more