Normally, this spot is adequate. It's small, but it's usually a fine spot to drop off packages. The last few times, they've been on lunch, they've been on break, it's always been something and then when the employee comes back, he is less than helpful. Yes, my boxes weren't correct - but don't charge me $5 to use some of your packing tape. I get it, I get it, you're a business... but like customer service and being helpful is appreciated. I'd prefer not to make this spot part of my routine, but we'll see as it's most convenient to my houuse. read more

Not good hours online are not accurate of when it's open. It's 10 am on a Wednesday I think it was supposed to open 2 hours ago

I went to this location's website to make an appointment for live scan. I was able to book an appointment for later in the day. I received a confirmation of my appointment and then a few minutes later my appointment was canceled. I called the store and no one answered. I waited a few minutes and called back. I asked the person on the phone if they do live scan and was told not today. When I asked when it could be completed, the person on the phone said "Maybe next week" I would not recommend this location for live scan services. read more

Their hours clearly say they open at 8am but no one is here and most of the lights are off. I'm not carrying my 2 big boxes back. If you can't count on them to be open on time, how can you count on them for anything. 1 star. read more

Very quick service! I was able to call ahead and email my prints, then get them picked up in just a few minutes. Great price as well. I printed my resume on 7 pages of cardstock, and it came out to around $13 total. read more

Any other UPS only charges for the actual print, $.50 or $1 per page. This UPS charges you for the print per page AND charges you $3 regardless of whether you email the pdf/shipping label to be printed, or you go to the computer and you print it out yourself, for a total of $3.50 per page before tax. Save yourself from this scamming ups franchise and go elsewhere. read more

It's 8:14am. The sign says they open at 8. Totally locked. No sign indicating something weird is happening. So very unhelpful. Update: at 8:19 AM I saw someone stroll up to open the store and walked back over from the car I had just finished re-packing with my items, I expressed that I was now going to be late for work because of what had happened and didn't get as much as an apology back, no recognition at all that something less than ideal had happened. read more

Extremely dismissive and tried to get me to buy a more expensive shipping box; it would have been cheaper to deliver the box myself! Go to USPS instead. They are much kinder and charge a fraction of the price. read more

Absolutely the WORST service and worst representative of UPS I have experienced. He claims to be the manager of the place. Avoid this place. And UPS, hopefully you can give a customer service refresher to the person who says he is the manager at the UPS Store on Telegraph in Berkeley. He doesn't represent you and what your company spends so much marketing money on to assure customers you are so customer focused. I have to say I have never experienced a UPS rep who bent over backwards to make things impossibly difficult for the customer. read more

Friendly and prompt service. Used the store for mailing all kinds of packages. Close to my house and easy to get to.

Came here on my lunch break to get some paperwork notarized. Luckily the place was empty so I didn't have to wait very long. To notarize my 2 page document it was $15.00. Pros: -no lines -close to UC Berkeley Campus Cons: -$15 for notary service. I know it's free at some places like public library's, but this place was convenient for me read more

The UPS Store - Shipping Centers Near Me - Berkeley, California

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I wish this place were not so close to me, because he keeps giving me hope that they will turn their act around and become a reliable professional business. Update: 6/6/19 They have still not turned their act around. Again there 10 minutes after their posted opening time and the lights were off, door locked, and no employees in sight. The lowest standard for professionalism is to show up. Come on. read more

The UPS Store - Sign on the door at noon on a Thursday - Shipping Centers Near Me - Berkeley, California

Stopped by to get a live scan fingerprint done and it was very efficient! Not all UPS places offer this and I didn't even have to make an appointment. The guy who helped me out was super safe and nice. He was also detailed in explaining how to do it correctly, wiped everything down before and after use, and directed me to the hand sanitizer after I had scanned my fingerprint. read more

Worst ever. Spoke to the only person working on Saturday 02/10/2024. I called because UPS attempted delivery for a package I was expecting. They arrived an hour earlier than anticipated and despite me being home UPS informed me they were re-routing my package to the telegraph location. I called, explained I was home and would be home again on Monday and requested that UPS attempt redelivery. Super rude man on the phone. Couldn't offer any helpful information and kept speaking over me. If I could give zero stars I would, he is doing no service to this location. I would avoid at all costs. read more

For a past couple of weeks there were multiple days where the store had no one working there during the hours of 3-6. Waited for 40 minutes once and no one showed up. Once even the UPS delivery driver had to wait to do a drop off. When the worker was finally there I asked if their hours had changed, he was very rude with his response and said no.. Please hire someone who is going to show up for his shifts. read more

This store sent my package to someone else! Put the wrong shipping label on my box. Very unresponsive when I brought it to their attention (many unanswered calls and texts) and unwilling to reimburse me the value of my item. Unacceptable! Go to another UPS store location in Berkeley. read more

Definitely one start, I would give zero star if I could. We had a very important document which needs to be notarized in Berkeley and send back to Seattle to the recipient. We chose to deliver to this location, and meet the notary person at this store, so we can notarize the doc and send back to Seattle immediately. We chose the fastest delivery which is expected to deliver to this place at 8 am on 02/24, when the store is expected to open, and we will meet with notary person at 8 am at the store as well so we can get the doc notarized immediately when it's delivered. However, on 02/24/2022, this location didn't open at 8 am, we and the notary person waited here for 40 min until the store is opened by a UPS staff (yes, 40 min delay for the opening hour!). What's worse is that since the store is not open when the package is delivered, the package is marked as first attempt failed and will be delivered to this location the next day, which will not meet our timeline. We tried to contact the delivery person to come to the store again but the ups staff cannot help with it. At last, the document is not delivered on 02/24/2022, and we couldn't get the doc notarized and send back to Seattle, we have to by a flight ticket to Seattle and notarize another copy of the document to meet the deadline, which is really stressful and frustrating. I believe being punctual is critical for UPS's business, especially for urgent delivery in our case. If UPS cannot keep the promise to the customers, it's a huge damage to the reputation and will loose business. I hope the company can do better job next time if you got the chance. read more

Do not recommend going to this location at all. I was rudely told that it was my fault for not fully enclosing the package (didn't know it was a crime to not have packing tape readily available in my home...) and that I would "definitely have to pay to ship" a return product that the vendor had already paid for. Stick to FedEx (free packing services for already-paid-for returns, within reason of course) or any other UPS location, this place utterly S U C K S. Edit (Aug. 3rd, 2022): for clarification, the only thing that my package needed was a SINGLE piece of tape on top (my monitor was fully protected with foam and carboard, and everything was properly packed in a large box). You'll definitely find more amiable and serviceable people/managers at other packing companies. It's ridiculous to charge someone $5 for a single piece of tape, especially when the full price for shipping was already paid. This is what any knowledgeable person would define as "greed," and this place reeks of it. read more

I'm so grateful that they went the extra mile to help us with an odd sized shipment. they were open on Sunday and have very helpful customer service people. read more

If you can help yourself, don't bother coming here! There is always an issue! The owner can't seem to keep reliable staff, nor provide relief for the staff on duty, to eve have a meal break. Staff must close the store to eat. Ridiculous! I've had a box here for almost 3 years. I am currently looking for a new one. I paid for something to delivered 2 day air and when it was delivered, there was no one there to receive it at 11 am. I'm not alone either, as the delivery attempt notice was still on the locked door at 5 pm, showing that 31 packages were attempted delivery at 11:06 am. Not to mention my other packages that were delivered the last two days. They're just sitting in a dark, closed UPS store, during posted business hours. So Done!!! read more

Just the worst. So unhelpful, so lazy, so much ire for customers. I hate this place but what are you going to do?

Bad experience coming here christy horrible attitude I use UPS services daily and I have been to almost every ups location in the bay and by far this was the worst one ! I had to leave and ship my packages elsewhere I did not trust leaving them there in that care free environment please look for new help with people that don't act and look like they hate they life I don't understand why work in customer service if you going to be sour read more

Drove all the way out and despite their listed store hour which said they were open, lights off and no one there. I guess someone decided to sleep in while I'm trying to take care of business. Not reliable read more

Very rude woman at the counter. I had a next day air package to ship and she gave me an attitude when I asked her if it would be picked up on a Sunday. I handed her the box and she told me they they only ship items in boxes purchased at their store. OK fine. I just needed it shipped so I said OK to the $5.99 charge for a box. Then she told me it would be an extra $3.99 to print the label I had already purchased and another $8.99 to tape the box. I walked right out the door, went home, did it myself for free then dropped it off at another store. I will not be coming back. read more

I went today and was pleasantly surprised by the new store manager, Krista who is AMAZING!! :) First, I wasn't able to print my packing slip, so at the store she was more than happy to print the slip out. With much enthusiasm she handled my package with efficient and made sure everything worked out, answering all my questions with a smile!! There were like three customers, and she was able to make sure everybody had their needs met swiftly! This UPS store is finally doing it right! Thumbs up to this new manager! read more

I went in today to have a document notarized. I called and called but nobody answered, but I saw that there were hours listed for today. I live close so I decided to just go there. When I went in, the clerk was sitting down, I wonder why the phone wasn't answered. I asked if I could have my document notarized, and was told that I couldn't. I could only visit a different location in piedmont. I have no idea why she couldn't just notarize my document considered there were no people there. read more

Visited Berkeley from the Philadelphia area and needed to return a large item. I was thrilled that this UPS store was open on Sunday (which is not the case near Philly). I called on Saturday to ask about large boxes and the gentlemen was very helpful. I brought my package on Sunday and tbe man working that day was also very helpful. read more

Muni was so kind and knowledgable. He helped me assemble and send a visa packet, which included photocopies, passport photos, and complex and specific instructions. Thank you Muni! read more

Just open your store later if you don't want to actually be there when your posted hours are. Came close to 10am on a WEDNESDAY AND STORE WAS DARK AND EMPTY. we all like to sleep in but seriously f these guys read more

Great store at 51st and Telegraph for shipping assets and oil paintings for purchases that arrive before payment. Helpful, useful, and they'll do the packing for you for free. Recommend this store and the staff are out of this world. Thanks again!!! read more

I was going to report this place as closed permanently, but apparently it is open, they just don't bother to even put an Out to Lunch sign on their door. Stopped by at 3pm today, and there were about ten other people trying to open the locked door, call, etc. lights on inside, but no one home. Waste a trip and this is the second time this has happened to me? What's going on with your employees?? read more

Was forced to come to this location after I sat for 1/2 hour waiting for the Shattuck location to open on Monday May 11 (never did... I'm going to presume it's closed). I had a pre-labeled box to drop off but I didn't tape it shut because I don't have clear packing tape (although I have a myriad of other adhesives I could have used, but just didn't because I ASSUMED they'd spare me ONE piece of tape). Anthony, the miserable douche that was working that day said that it would cost me $3 to tape my box shut. With 1 piece of tape. Now, I don't want to get my other UPS store in trouble for fear that this is UPS store's actual policy, but TYPICALLY when I'm in a rush and don't have time to tape my box shut, multiple other locations I've been to are happy to just hand me a piece of packing tape (often they'll just have a roll out up front). I said, "Really? One piece of tape?" To which Anthony coldly nodded. I mean, if that were me, I'd make up some friendly excuse, like "I used to tape up boxes when they were just quickies, but my manager got mad at me. It's a lame policy but I'm so sorry." I mean, that's what I would say. Spare me your douchey cold head nod. In the end, I waited 30 minutes outside of one UPS store which CLAIMS to open at 8:30 AM (and conveniently has no hours posted on the door) http://www.theupsstorelocal.com/2998/ only to drive over to this miserable location and get tape-raped by Anthony the ass. Then I couldn't even pay for the tape that I had to buy with my biz credit card because the purchase was under $10 dollars so that hack job tape business is now 100 percent totally at my expense. Fed Ex Berkeley, you are my new shipping home forever now. read more

I was just there today, they were open, and the clerk was extremely friendly and helpful. He packaged things for me, printed out and affixed the label and was overall extremely competent and friendly. I guess the key is don't go too early or late, but if this place is open they have excellent customer service. read more

God. This place sucks. Customer service here is HORRIBLE. Just go to FedEx or USPS. Save yourself the trouble. read more

This place should go out of business. The hours are totally skewed, because the employees come to work and leave work whenever they feel like it. This means that I walked about half an hour with a heavy box only to find that it was closed. It SAYS it opens at 10am online. Are there any hours on the door? No. The homeless man outside was kind enough to tell me that the employees have informed him they open "sometime between 10 and 11"--in other words, when they bloody well feel like waking up in the morning. Apparently, they also have been known to take lunch between 1 and 3. I had to walk all the way to the other UPS location on Shattuck. The very nice, TIMELY guys in there told me that the Telegraph location is notorious for being incredibly inefficient, and that they give the Shattuck location a bad rep. TLDR: This location sucks. Go to the one on Shattuck. This one needs to go out of business pronto. read more

I had a very stressful complicated return to do and I was helped through the entire process. I never would never have expected so much patience and kindness. S. Muni was the person who helped me I am very grateful. read more

I shipped three packages, ground, from this UPS store. The package dimensions were greatly overstated resulting in excess charges of $300. I have called the store repeatedly and they tell me they will look into this and get back to me. I've been told 8 times they will get back to me and they never do. This business clearly has no intent of addressing this in good faith. There is also a charge for FRG service for $51.88. The UPS store won't even tell me what this is for. This business has no integrity. Please give your support to somebody else. read more

The posted business hours are irrelevant, though the alleged weekday closing time is 7 PM. Prologue: Yesterday afternoon at 6:30. Lights off, doors locked. Benefit of the doubt extended to limited summer hours, or possible employee emergency. The scene: 5:50 this afternoon, having left work early to make this shipment. The lights are off, but the door is still open and we enter. A lone employee waddles out of the backroom and declares "I'm closing early." "Did you close early yesterday?" "Yup." "What time are you going to open until tomorrow?" "Until I feel like closing." "Are you going to be closing early again?" "Probably." "Oh okay, thanks. (But not really.)" I suppose this review is specific to one incompetent employee who didn't even have the foresight to post a fake summer schedule. I've had another brief but not unpleasant experience dropping off a pre-labeled package to a girl here who was reasonably helpful, and even let me leave a package that I hadn't finished sealing. This imbecile, however, has stained Brown's good name, and the meatsack ought to be sacked immediately. read more

I have had to two very quick visits to this UPS store and have found no issues worth complaining about. The young many who has helped me both times is so nice! He has taken my packages and taken care of the packaging without me having to really say anything, except when I asked about delivery times. He also made small talk with me while I waited since I was alone in the store.Furthermore, even though I have only been in twice, on my second visit he remembered me! I'm usually a little nervous when sending things out because I'm not sure about payments, delivery times, or other such logistics but he talked me through everything! I guess I have come in at regular hours around 11am both days and I have never had an issue with it being closed. But that's also because I have not been in the store in those early morning hours. I much prefer this to the USPS store on Durant. That place is ALWAYS so so crowded and the people at the register are always rushing you and are not nearly as nice as the help at UPS. read more

I swear the people who work here are bitter with their lives. It was my first time sending a package to be shipped, so I'm obviously unfamiliar with the process. The guy working there with the beanie was the most rude and mind numbingly slow person. He thought I was just being a frustrating customer when I was asking questions, and when I asked for clarification, he said things in a slower way as if that was to help me understand. Obviously if someone doesn't understand your explanation you try to phrase it in a different way.... Trying to brush off all encounters, I paid and left as quickly as I could because there is no reason to be getting as mad as he was for someone asking questions. I have a tendency to repress bad memories so the receipt is no where to be found... Which is bad on my part. The person I was sending a package to never received it and when I called this location they said, "they can't help me without a receipt and no one ever leaves without one in UPS." So if you happen to lose your receipt somehow, remember you're SOL because they will adamantly refuse to help you. Oddly enough they ask for your phone number and email address AND home address and despite all that personal info, you STILL can't get a damn tracking number. They are obstinate and refuse to help and can't give any explanations further than they poor manual of phrases they receive from their 3 hour training. Don't bother with these incompetent people and the things that are important and need to be shipped. If these people hate their jobs so much I can only imagine how their managers treat them, yikes. This place is worse than the DMV, not cause it's slow but in terms of people who hate their lives and want to scar others the same way. read more