Service was bad - what was terrible was the interaction I had with the woman who was charge of processing my TWIC application. From the onset She was very rude and dismissive. Through no fault of mine, She had to reenter my information after I initially did so online weeks prior to my actual visit at the office. I received a reduced fee for HAZMAT since I already possess a valid TWIC card. I also was able to pay the fee online and received a receipt. I showed the agent and she told me they can't accept that as a valid receipt - and that I would have to pay. She seemed to become more annoyed when I asked why? She then made a phone call to someone who informed her, " I was good to go". She immediately hung up, leaned back in her chair and began scrooling through her phone. I looked at her and asked, "are we through". She said "Yeah" and I left. Customer Service at the end of the day should be a main concern. Scrooling through phones every couple of minutes should be prohibited, especially with customers sitting in office. I excel in customer service.....and would gladly do her job if she doesn't like it. read more