The entire staff was incredibly friendly and professional. I scheduled a live scan appointment with James, and he was so helpful letting me know what all I needed to bring. I've had to go twice now (for two different license) and Lacreea (who did the actual Livescan) was so kind, QUICK & professional each time. 10/10 would recommend, every time read more

I have not used this coming for security services and based on how I witnessed one of the employees act today I would NEVER use them! I live in San Jose and was driving on the 880 freeway and witnessed the driver of the security vehicle get into a road rage incident with a civilian in another vehicle. The driver was sticking his head out of the window screaming GO at the civilian. He then began to drive erratically swerving in and out of lanes almost causing multiple accidents. The security driver then pulled off to the shoulder cutting of the civilian forcing him to come to a stop on the shoulder of the freeway. The security driver got out of his car and began approaching the civilian driver. He was yelling and screaming and throwing his arms wildly in the air! I believed I was going to witness a fight on the side of the roadway. The civilian driver looked very scared and frantically but his car in reverse and was able to get out of there before the security driver approached his vehicle. Very traumatic for me to witness on my morning commute. When I called the security office to report what I witnessed the gentleman who answered the phone said he immediately knew which driver I was talking about and said the situation will be taken care of. Scary to think someone who is supposed to serve and protect is starting road rage fights on the freeway. Think twice before using this company for service. read more

I don't usually write reviews, but for this one, I had to--and I highly recommend it to everyone! Instead of looking elsewhere, like at other law firms, consider Mr. Jones. His background and experience truly embody what a 'notary' should be: honest, genuine, and timeless. read more

I needed a live scan done with quick turnaround, Jones Protective Services was able to do that! I booked the appointment the day before, and the appointment itself took just under 30 minutes. James was friendly and quick. You have call the phone number (posted on the window near the call box) to let them know you are there. When you do, they make sure to ask if you are wearing a mask, which I appreciated a lot. Once someone comes down to let you into the building, they also check your temperature and ask if you have experienced any COVID symptoms. Once you are taken up to the business, they also make sure that the table with the fingerprint scanner is 6 feet away from the person administering the live scan. This was a very safe experience. James was very friendly and quick at his job. I especially appreciated that when someone entered the room the live scan was in, James reminded them that he was with a client and they needed to have their mask on. Their live scans are also DOJ and FBI approved if you need that service and can be made just a day in advance. It was a little pricier than some of the live scans in the area. It was around $70 when some were half the price, but I needed the quick turnaround and appreciated their service! I would definitely recommend their live scan services! read more

Hey, I just wanted to reach out and say thank you to Jones Protective Services for going beyond what my expectations were. With their help I was able to get clearance to follow my passion. In addition, the warm welcome and hospitality was something I was not expecting. Mr. Jones and Lacrea's ability to connect with another human being was refreshing and made me feel right at home. Thank you once again for all your help. Anyone needing clearance from the DOJ, Jones Protective Services is the Place. It's on 5th Street in San Francisco. read more

Came here for fingerprints, they were friendly and professional . Also passionate about their work and community . Great people read more

Awesome experience getting a Livescan fingerprinting. I needed help last minute, it was easy to get an appointment and everything went really quick and simple. Highly recommended!!! Staff members are very friendly like as my friends. Good luck Best service in the town... read more

If you need a live scan, fingerprinting, notary services, or security - look no further than this black-owned business. I booked my appointment online and I'm so glad I went with them! The customer service is unmatched - they make you feel so welcome when you walk in the door - and I guarantee that you'll leave in a good mood. They really take the time to explain each option or step of the process - and I felt like I made some new friends! I'd definitely recommend and I'll definitely be back. read more

I went in for a livescan fingerprint and got so much more! I was met by the most kind and professional people who walked me through each and every step of the process. I felt very cared for and welcomed. I highly recommend this place and will be going back for any security or protective services I need in the future. Thank you!! read more

LaCreea and James made the process super easy! Great experience and would use again. 5 stars

I needed important documents notarized within the hour, and Mr. Jones was able to see me right away. Super friendly assistant, fantastic service, not to mention great conversation. 10/10 recommend!! read more

Extremely accommodating and helpful. This is the place to go for Livescan Fingerprinting.

Great customer service, would highly recommend for Live Scan Fingerprint. Very friendly and welcoming. Do not hesitate to use Jones Protective Services. read more

Went there for a quick notary service for insurance claim. The gentleman, whose name I forgot, was very polite and respectable. Highly recommend this place. read more

The people in this establishment are super friendly and fun to chat with. Their COVID protocols make, even me, feel safe and I'm super paranoid about this pandemic :). James came down to pick me up at the door. He took my temperature, made sure I had mask on and asked a few questions before letting me into the building. Le-Creea was the one doing the fingerprinting - she's great and very thorough. She made sure that my fingerprints are readable so there wouldn't be any problems. The 3 of us had a really great and fun conversation - that I stayed there longer than I was supposed to :). I'm glad I decided to come here and would definitely come again if I need their services in the future. read more

Excellent and friendly service! I especially appreciate the quick responses. I was able to receive the service request in a timely manner at a great price. Most definitely will recommend. Thanks for everything, H. Jones! read more

James and La-Creea are personable and very nice people do work with. They are thoughtful, experienced, and professional. They made me feel welcomeand helped me get ready for live scan finger printing. I would recommend this place to anyone who might need the services they are providing. read more

I went in for a live scan today. I went about 30 minutes before closing time. Normally in San Francisco things shut down early so I wasn't expecting to get it done but Jones protective services were able to let me do the live scan and within 30 minutes everything was done. Friendly staff, efficient, quick and easy to work with. I will recommend them for all of their services. Just a great company to use with great team members. read more

Made an appointment for notary service. Everyone is friendly, and service was prompt. Good COVID measures: They took my temperature and asked a few screening questions before letting me into the building, and they also offered hand sanitizers and wipes throughout the place. Everyone wears a mask or shield. read more

Awesome team. I came in for notary and witnesses for documents. Not only professional, but very helpful. They go above and beyond. I very much appreciate all the time they spent helping me get it all right. Highly recommended! read more

I needed a live scan, luckily they take walk ins. Everyone was very friendly. They are extra careful about the Covid 19 regulations, even reminded me to wear a mask when I called them to inquire about walk ins. read more

I had a great experience here. I needed fingerprinting services for a volunteer position and I'm really happy I found Jones Protective Services. I could do most everything online prior to my appointment so it was quick and easy once I actually got there. I worked with La-Creea who was amazing and provided awesome customer service. read more

I think these folks over here at 275 5th st. Are doing a great job. Super professional, upbeat, kind and very knowledgeable at the same time. Great combo these days. Keep up the great work folks. Most definitely will be returning for their other services. ( Notary) read more

Excellent staff, very respectful and reliable. Live Scan and Notary read more

I needed a last minute notary and Herman Jones and La'Creea got me taken care of on a Friday afternoon. They were so friendly and helpful. I particularly appreciated how Herman took the time to help me understand a complex Power of Attorney I needed to sign. Will definitely be coming back! read more

I hired Jones Protective Services to watch over our property in Oakland and they exceeded my expectations!! The communication was wonderful as I would get text messages and photos of the property during their visits, assuring us that the property was secure. Herman, James, and Jose are the nicest! Personable, kind, friendly, and helpful. I would hire them again without reservation!! read more

Fast, reliable, and friendly service. Received a quick response and turn around time. So much easier than driving somewhere. Will definitely use again. Thank you! read more

La Creea was so helpful and cheerful. The customer service here is 10/10. I highly recommend you use Jones Protective Services. I got my finger print scanned and I felt like everyone was so welcoming and warm. Seriously, GO THERE! read more

Had such a wonderful time here!! Staff and owner were all very kind and so friendly!! Very professional but also felt like I could come back to have a friendly face in the city! 100% would recommend and would come back!! Also had great covid protocol - masks and temperature :) read more

I have never had to do a LiveScan fingerprinting before and when I called them I thought it was going to be like going to the DMV (where everyone working there just hates their job and is almost dead inside) but that wasn't the case here. Ms. Williams answered my call and she had such a bubbly and uplifting attitude, and she was able to let me come in the same day saying "we're going to have some fun over here!". and she was right. My boyfriend came along with me, for we had some shopping to do together in the area, and we had a blast. We were all talking and having fun and joking around, just making the first time experience so much better. The actual scan itself was quick and easy. Mr. Jones and staff was there as well and they were just so kind and helpful with giving me information about getting my guard card and where I can apply to places. Overall a great experience! read more