I know USPS is dealing with staffing issues and it's peak Holiday time, but how can you only have one employee working the week leading up to Christmas? With my tight schedule, I've dropped by twice hoping to send holiday gifts to my family. Both times the line was 15+ people deep out the door and only ONE window operating, so sadly I headed back home lol. read more

Went here today at 11 am to get stamps. I actually got parking! Went in, no line and the employee behind the counter said she couldn't help me because she has no access to stamps. The employee that can help is out to lunch for an hour. Really?! Ridiculous. read more

The clown working the desk on Tuesday September 23rd, 2025 at 4PM was useless. The website says they take passport walk-in's for between the hours of 4PM - 5PM. I get there seconds before 4PM and the worker (b/f) looks at me like I owe her a favor; I didn't even get a "hey". I explain that I am doing a walk-in for my passport and tells me, "no, we don't do walk-ins, I'm the only one here, can't help!" I show her the website and just nods and tell me "nope, I dunno nothin'' bout no website!" I looked at her in embarrassment and walked away. All she cared about was getting back on her phone and going home! I ended up going to the recreational center at UCB. Much better trained professionals. USPS do better. read more

US Post Office - Proof of the hours on the website. - Post Offices Near Me - Berkeley, California

So bad reviews, but it's true. These woman that work in the passport office is so disrespectful and has a disgusting attitude. I wanted to ask a question about if I could not need an appointment, she started yelling at me for asking question they don't want to answer me for the lazyness they have. Both ladies are horrible and irritate my skin, these ladies need to be fired and need better service. read more

Like a lot of places in this town service is hit or miss. I dropped off a package on the way to the gym across the street on a Tuesday at around 10:30 am. I sell items I no longer use for a little extra cash and to help the environment. On Wednesday over 30 hours later, I rec'd a message saying I still needed to shop the item. I can't for the life of me understand how a main usps hub has t even scanned a pre-paid label to shop the item out. I asked a worker if I could leave it and he said yes. The fact that I have to now watch them do their job is outrageous. I wish I'd read the reviews first but why should I have to. Time will tell if it ever ships out or if they've cost me a sale and lost the item. read more

Looked on the website and saw that they have open appointments for passports and drove all the way here and paid for parking. the lady said the website is old and they don't do passport hours. UPDATE YOUR WEBSITE THEN! Didn't say it in a nice way either. They are not understanding people read more

Please update your website we got up early this morning for a passport walk in since your website says walkins sat 9-12 which is a lie and what's worst is the person that opened the door was SOOOOO RUDE!!! He was horrible and looked dirty and was very disrespectful. Told us to leave since passport office was closed I have never encountered the worst customer service like him he was horrible bad attitude!!!! read more

If you're coming here for passport services, don't. They rudely act like it's news that people have appointments for photo services and said they don't do that despite the monthlong wait for appointments. I wish they would announce that somewhere before people showed up. I made another appointment for these services at RSF instead. read more

I bought stamps today. The service was quick, personal, friendly, and professional. The selection of stamps was great. I could get as personal as I wanted to. The variey of stamps were nice. The location of the post office is great. It's located in the neighborhood close to my home and traffic is good. read more

They don't have regular white paper envelopes. Let me repeat that: A postal office-- --doesn't have-- --regular white paper envelopes. Absolutely unbelievable. read more

Tony, the cashier at the main office on Allston Way in Berkeley, is extremely rude. He's a balding white man with a big stomach in his 50s or 60s. I went to the office about 4:54 on Tuesday, 2/2 and got in line. A woman in front of me started talking to me so i was distracted. Then i remembered i needed to get a certificate of mailing, which are never available on the counters. You have to ask the cashier for it, then get out of line to fill it out, then go back to the counter. I remembered i had one in my purse so i filled it out. As i got to the front i had not finished so i let another customer go ahead of me. Tony barked rudely, "Hey we're closing! You're not finished, too bad! We're closed!!" It was not yet 5:00 and anyway, if we get in line before 5:00, they have to serve us. I told him not to yell at the customers. He yelled, "No, i'm not yelling!! You always come in at this time, too late!! We're closed!! I responded that i'd entered well before 5pm, and therefore they had to serve me. The customer i'd let go before me left and i went to the counter where a young white woman was working. I handed her my envelope, which already had $1.20 in stamps on it, and the certificate of mailing. She weighed it and said, "$2.90." I asked why it cost so much when i already had stamps on it. From my experience, $1.20 is more than enough for an envelope that size. She said something i can't recall. I told her to put the stamps on. She asked how i was paying and i said "Cash." She said she couldn't take cash. So i had to go to the rude guy, Tony. He greeted me with more yelling, scolding me for coming in too late. I told him as long as we're in before 5, they have to serve us. He took my certificate of mailing and saw it was folded from being in my wallet. "Where did you get this!!?" he bellowed. I ignored his rudeness. I asked him to please put tape on the envelope. I had already taped it but it was ripping again. He bellowed, "How many times have you used this, 10?? Use it twice but not 10 times!!" I told him not to yell at the customers and be so rude. He went on ranting and raving, totally unprofessional. Tony weighed my envelope and said, "It's $1.55". "$1.55? She said it was $2.90." I had suspected that woman was charging me wrong. Apparently she didn't even see my stamps on the envelope. She needs serious training! I paid, and then Tony continued with the endless ranting and yelling. Then a woman came in asking for a money order. Tony said, "We're closed!!" She sat on the bench. When i was finished it was after 5:00. Lo and behold, Tony called her up to sell her a money order, when she had walked in after 5:00, and he'd been screaming at me for being late when i had gotten there well before 5:00! Go figure. Maybe he liked her and was hoping for a date??? The next day i went back and asked to speak to a manager. It was around 4:15. I spoke to a woman from India at the counter on the left. She said "Can't you resolve it?" I repeated, "I need to speak to a manager." She told me to go all the way to right and wait there. I stood there for about 15 minutes but no one came out. I went back and spoke to the cashier. She went back to speak to the supervisor, then told me "She's busy on the computer." "She's on the computer?" "Yes, and she's talking to someone." Seems she just made that last comment up, since she didn't say so at first. In the many customer service jobs i've had, the rule is always the same: Attend the customer first, then go back to the computer, etc. The computer can wait, but the customer is a person with other commitments to attend to. Don't waste the customer's time. I waited about 10 more minutes and then realized she was never going to attend me. I spoke to the cashier and asked when she would be coming out. She went back there and repeated the story about being on the computer. I asked to have an appointment. She asked for my name and number, and said the supervisor would call me. Well, as you may have suspected, no one ever called me. I knew she wouldn't. She was ignoring me when i was standing there waiting to speak to her, hiding out in back. So you have two problems, the unprofessional, uncouth cashier and a manager who disregards and disrespects the customers. In my opinion, he should be fired. No one should be yelling at the customers. This guy is a bully, rude and uncouth and not fit to work with the public. A better job for him would be mail sorter, where he doesn't have the opportunity to yell and rant and rave at us. Check back soon for picture of Mr. Rudeness Tony himself. read more

US Post Office - This was taken same place, another day. Attending customers with mask around chin. Also very unprofessional, but that's another review. - Post Offices Near Me - Berkeley, California

Horrible service. The person before me wanted to mail a stack of post cards. The clerk said he didn't have post cards stamps and told her to go to another usps. Didn't explain to her that she could pay a little more for a regular stamp. After witnessing that I knew I had no chance of getting help. I received an international package that was empty. The postal service marked that it was empty. Either it was damaged in transit, stolen, who knows. He did not want to accept it to write a damage report which would basically trigger the insurance claim process. I insisted that I leave it for the manager because he clearly didn't want to help me. If you have an issue that needs attention try another branch. read more

Wow! Some pretty tough reviews on here for the Post Office. I experienced no line and hardly any wait. I was going to mail a letter and the only caveat about the experience was the cashier needed exact change as she had no change to give. Luckily it worked out just fine as I had exact change. It is in a nice old historic building and is in a fairly centrally located part of Berkeley. I would easily return here and no worries except make sure you have enough change on hand! read more

US Post Office - Post Offices Near Me - Berkeley, California

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Needed to renew my 3 kids passport and luckily was able to secure one within rock throw of my office. Tam was there to assist us and was very friendly and patient. Highly recommend and kudos to Tam read more

RENU at the passport service counter. CHECK YOUR ATTITUDE. I really try to not write bad reviews or waste my time over it because there really is not enough time in my day for all of that. However, I genuinely felt disrespected by Renu. I've been coming to this US post office all my life and I've never had such a negative experience where I felt the need to write about it. After reading multiple negative reviews on here regarding the horrible service by the passport service staff, it really validates my frustration I had towards Renu. I went in for a passport renewal. I was unable to make an appointment online since it said the next availability was in March? Anyway, a friend who use to work for the US post office told me that I could walk-in but there would be a wait. I went in and there were two customers before me. Renu at the counter asked if I had an appointment. I said no and she said there will be a wait. No problem, that is totally understandable. So I waited patiently while she helped the customers before me. When she was done with the first customer that was in line, she then called me up and asked what service I was looking for. I looked at the girl who was before me and said she can get helped first since she was before me but Renu insisted I go first. I proceeded and told her that I would like to renew my passport. AND HERE IS WHERE THE STORY GETS JUICY YALL. She informed me of the pricing for routine and expedite service and then proceed to throw different pricing at me. She word vomited all over me and I simply asked for clarification that if I wanted expedite is it $190? She rolled her eyes and shook her head and said "no $190 is to the passport service and then it's $217 for you to send it through us". HER EXACT WORDS. SO I was quite confused on what she meant. So I said "sorry I do not really understand" and here is where it went bad. She grabbed my paperwork and said "you don't need me" and then gave me a US postal service envelope. She said put everything in here and give it to the counter next to me. So I took the envelope and attempt to fill it out. It asked for the shipping location in which I did not know the address to the Passport Renewal Office in Philadelphia! I went back to Renu's counter and asked her what I should put the address as? She said "your address". By that point, I was very annoyed with her impatience. I sternly said to her, no the address to the passport renewal office in which she then handed me a paper with a checklist with the shipping address. Lastly, I had to attach my photo to the application and I asked her if she can help me staple it on. She said "No you're suppose to do this". I was honestly about to walk out and just go to another post office but she grabbed my paperwork and stapled the picture to it. Some people just don't think before they speak huh? Why make these snide comments when you can do the action quicker than all those words coming out of your mouth? While she was charging me, she said "I can't help you if you give me attitude. You don't have an appointment and I am still helping you". I genuinely respect all people in the service industry. I've been there and done that but if you disrespect me and claim I gave you an attitude when I have been nothing but patient with you, I have no problem telling you off in front of other customers. I was fine with waiting in line and allowing those who were before me to go first. Renu insisted that I head to the counter before the other customers. I specifically said "Ma'am I did not give you attitude. When I asked for clarification, you rolled your eyes and shook your head at me. I asked for help and you returned with attitude. If you don't want to help me say it rather than make these comments and angrily do your job". She then said "I don't have time for this" and I said "Neither do I". Renu. Check yourself. You'll age better if you're less problematic. read more

If you are the type to nerd out on architecture, you need to check out this old post office. It's really cool! I will need to stop by again and take pictures. I use to love dropping off mail for work when I worked in downtown directly to this place just so I can aimlessly look at all the cool old forgotten features. I'm not sure why this place is ranking so low. I haven't had a bad experience here. The folks behind the counter have always be pleasant and easy to work with. Until next time. Cheers, read more

I went in for passport service for my baby. I was hesitant to go here because of all the negative reviews, however, I was pleasantly surprised by how quick and efficiently the entire process went through. Renu, was very transparent about the requirements, which I had prepared in advance, the only thing missing was photos, which she recommended we get it done at the nearby Fedex. Walked there, got picture taken, walked back and we were back to be processed in a jiffy. Not sure if employees have been changed or I just got lucky, but I have to say I was very pleased with Renu and her professionalism. read more

There's no other words for it, this is the most beautiful post office you'll see in quite some time, but that's how it earns a star. The employees at this post office?!? I'd call them useless on a good day. First off, hats off to all the employees that seem to have magical face masks that work around their chins. Haven't y'all heard of this thing called COVID-19? Do you need basic information about your postal service? They will pretend to care, but then tell you to call a phone number to get a resolution. Guess what happens when you call that number? Nobody picks up to respond. They give you another number, nobody picks up to respond. I wasted an hour calling multiple numbers provided to me by the customer service agents. Clearly these people enjoy torturing customers, because when you call them out on this you'll be told that those phones don't have a receptionist, so good luck getting a response. Go to a smaller branch, they are actually helpful. These specific postal employees suck. read more

US Post Office - Excellent example of PPE usage by the postal employee during a pandemic. - Post Offices Near Me - Berkeley, California

Please tell your carriers to put first class mail in the SLOT going to the inside of the house, NOT in the box for magazines. Mail theft is a problem that can be avoided if carriers pay attention to what they are doing. read more

I have been going to this USPS for years and dread every single time I know I need to make a trip (it's a necessity though since this is the closest one to me). As others have noted, it truly does feel like going to the DMV. Lines are painfully long and slow and the customer service there reminds me of the DMV sloth scene from Zootopia (look it up). Many of the staff there look as if they are just dying for their shifts to be over. The whole experience would be so much more pleasant if the interaction was more positive. One thing I do love using at this location is the big mailbox inside that you can just drop your packages into if they already have a pre-made label ready to go. read more

Let's face facts: if people have as many good reviews as they give bad ones, Yelp would be a lot more helpful and some businesses would not get such bad raps...that being said, it's the USP read more

Six days before Christmas and 1 person working. Line looks like it will take 2 hours. Get it together USPS!!

This historic building is beautiful and the architecture and the details are stunning. It harkens you to a time long ago. The gentleman working there was substituting and seemed pretty kind. They did not have postcard stamps, which I found to be a little strange since it is a central location in the downtown area. As per everything else in Berkeley, parking is paid street parking if you are lucky. read more

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I came here for Passport service. Without an appointment, Tam helped me review the document and explained the detail very clearly. Thank you. read more

The passport lady clearly does not like her job. Incredibly rude. When I wished her a great day after all the bitterness she put me through she said, "I won't even try to have a good day." Ok....I'm glad I don't allow anyone's attitude to affect my day. read more

So, the passport processing person was rude as hell and condescending. I didn't correctly read something and instead of letting where I made a mistake and informing me on how to correct it, she just pointed at it and asked, "did you read it" .....lady. And I didn't hesitate to tell her that just pointing it out and telling me how to correct it would have been far more time efficient. Service was slow and poor for me. She was pleasant to the person before me. I don't know if I somehow offended her but I feel bad for everyone who came after us in line. But the passports came quickly. Less than 3 weeks. read more

I came here to renew my two kids' passports. Tam was very courteous and polite when we arrived at our appointed time. She made the whole process go smoothly. I forgot to make photocopies of some of our important documents, and Tam was nice enough to make some for us. I would recommend making an appointment before coming here to get your passport. You could make your appointment on the Internet. If you need passport photos FedEx does it up the street. read more

Tony is an extremely disrespectful individual Told me i had to fill out a form for international shipping then after carrying around a 50 pound box for 20 minutes and standing in line, he told me he couldn't ship it. He was acting very irritable and came off as though he had a grudge against me. Terrible customer service. 1/10 read more

Bad natured workers and inefficient service. Come here if you want your day ruined for you on account of crass jokes directed at you the customer for no particular reason. read more

----PASSPORT SERVICE ONLY---- Brought my baby here to get her passport documentation done. Came right at 9AM on a Friday and there were 3 people ahead of me. However, there were 3 workers right at 9AM so I only waited a few minutes before getting helped. There's only one dedicated person for passport applications but luckily I was the first one so no wait. I didn't have an appt and would highly recommend because the last time I did this in SF, I ended up waiting over 2 hrs (with only 3 people in front of me!) so this was a completely better experience. Their passport photo machine is apparently down indefinitely so either go to the Walgreens down the block or bring a photo with you. Don't rely on the photo services here read more

This was a post office that is pretty hidden amongst the different restaurant around downtown Berkeley. During this COVID crisis, I thought that I'd have problems sending a package to Chicago from Berkeley. I contemplated sending through USPS vs Fed Ex. I am glad I went with USPS, it was half the price of Fed Ex. There was only one post office worker, which was fine since there's no foot traffic. I mentioned the price difference to the postal worker and she said, and the president wants to close us down. If that happens, not having USPS will be a lost for the community, however I also see the lost in business due to being sheltered in place. read more

This post office has the worst customer service ever. My PO box and many others were vandalized 1 or 2 years ago and have not been repaired. When my PO box was vandalized I was not informed at all. I happened to just come to check my for my mail and could not and it was after 6 pm that I came, so I was ass out. I asked when this will be fixed, no logical response I emailed the postmaster nothing I emailed the postmaster's assistant. I spoke with the so-called supervisor nothing. This is terrible. Not only that they go up on the fees. not only that they could not find my mail I deliberately did not go to check the mail for the month they tell me I do not have anything. I wait another month until they come out with a bag of mail date 3 months before. This is a violation. Shutting this one down and going to a mom and pop the hell with USPS. read more

These women seem to wake up on the wrong side of bed everyday. If you'd not like to straight up be told that you "don't know how to use your common sense" I'd recommend not going to this USPS read more

Passport service review: made an appointment for 2 minors passports based on the earliest availability in the area that worked with our schedule. I was hesitant because of the bad reviews but glad we proceeded. Our appointment was at 2:00pm. We arrived a bit early (1:45) and found street parking. When we arrived, we were told the person handling the passports was on lunch break and would be back at 2:00. She indeed came back right at 2:00 and helped us right away. We had all our documents and pictures ready. We had copies of the birth certificate and the parents' drivers licenses. The only thing we forgot to do was make a copy of the kids' passports which they were able to help us make a copy of (with a $1 charge for each). The lady helping us was kind and joked around with the kids. The whole process went smoothly and took 20 minutes overall for 2 kids passports. read more

I had my mail held for a week so I went down to the Downtown Berkeley Main Post Office on my lunch hour. Crazily, there was only one window open during this peak time and a bunch of people waiting. I dutifully got my ticket (#54)-since they were only on #43, I settled in for a long wait. I had been there around 25 minutes when another worker showed up to help. The employee who had been working alone announced "If you have any packages or mail to be picked up, please go to this window". Immediately, a girl who had just walked into the building went up and handed the clerk her pickup notice. Others lined up behind her. The first employee then called my number so I went up and handed her my ID and ticket number and asked to get my mail. She said "You'll have to get it from the other window. I am doing transactions only at this window". I gestured to the long line at the other window and told her that the other worker was not using the ticket system. And that I had been waiting for 30 minutes and she had just called my number anyways! Incredibly, she told me that she was not helping people who were just picking up packages or mail (she had been before the other window had opened up) and I would have to get in the other line BEHIND people who didn't even have a number. Yes, even if I had the number which was now up. So I had to go to the back of the line of the other window with my now useless number and wait another 15 minutes. To have one window using the ticket system and then open up another window that doesn't is complete BS. No wonder why the USPS is going out of business!!! read more

Please do not make an appointment or try to walk in for a passport appointment. They are not equipped to handle them and the staff try their best but are overwhelmed. Some seriously rude customers too! read more

I was against the shut down of the post office, but now after more than two years of encampments in front, I wish it would close down and turn into something useful. To enter the beautiful landmarked building, you must pass through a rather permanent tent city. Enter the lobby and take a ticket. Expect to wait forever, so enjoy the 1930s-era mural and the other fine archetectural details. When it is your turn, expect mean service. Expect to be lectured. Expect to have people in their 20s step in front of you and get their complicated problems taken care of first. I support USPS, but this place is not worth saving. Save the building with better tenants. read more

The employee Wilson was pretty rude to a customer this morning. Wilson's actually a transplant from the Durant office, which was closed indefinitely, according to their sign, due to an emergency. I recognized him from a few trips to the Durant branch. Today he was not in a happy mood at all (he rarely seems happy). The customer behind me asked him why the Durant branch was closed, and he answered, in short order: did you see the sign (on the Durant door)? Did you read the sign? If you read the sign, then what is on the sign is on the sign! Customer said yes, she read the sign, but when she tried to ask for more clarification, Wilson cut her off and retorted again -- whatever's on the sign is on the sign (paraphrased). Wilson didn't serve me, but I thought that response was totally uncalled for. Isn't there a more polite way to not answer the question, if he didn't want to? It's as if the customer asked him a controversial or personal question. It was just rude. The guy who served me, in contrast, was absolutely terrific (I just failed to catch his name). Too bad Wilson couldn't have been more like him. read more

I know better than to try to ask for or receive good service at Ground Zero of the People's Republic of Berkeley. And anyone who expects that must be some sort of a right-wing teabagger who doesn't understand our progressive struggle! :) I come down here occasionally because the Downtown Berkeley Main Post Office has extended mail pick up times. Otherwise, I order my stamps by mail, do my passport business at the Walnut Creek Post Office, and wait in shorter lines at the Albany Branch for packages. And with the advent of online communications and payments, it's been a long time since I've done anything but walk by here and admire the architecture. read more

Normally I never have qualms with the postal service. I live an hour away, so all my important documents get sent home anyways for safekeeping. Basically I use my Berkeley address for magazines and the occasional postcard friends send me. HOWEVER, I live in an apt complex where the mailboxes are inside the bldg. Our landlord recently fixed the front door, but did not give the mailman the new key/code to access our bldg. Therefore, our mail has not been delivered to my bldg for the last month...AND THEY DID NOT EVEN LET US RESIDENTS (OR THE LANDLORD) KNOW THAT THEY COULDN'T GET IN OUR BLDG. Basically everyday the mailman comes, tries the door, gives up, and goes back to the office. Other neighbors and I have repeatedly gone down to Allston to pick up our mail. On multiple occasions, they would tell us we had NO mail (which is bizarre because how can we not have mail for the last few weeks!?). It turns out that they would still send out our bldg's mail in the delivery truck, and it would always get returned to this office at the end of the day. We've asked multiple times for the office to just HOLD OUR MAIL and we would stop by once a week to pick it up until our door situation was fixed. Basically, major communication failings on behalf of the post office. Also, lines are pretty ridiculous, so ALWAYS grab a number. I give a couple stars to Ray Gurion (who's in charge of delivery maybe?) for being courteous on the phone when I explained our problem. He was also nice enough to pre-sort my mail so I could just call him when I got to the post office to pick up, instead of waiting in the huge line like before. read more