The parking is plenty and it's very easy to park there even during lunch time. I think they moved from where they used to be near Main St. The staffs are pretty much new (or maybe the old staffs work in different hours now). They are nice and friendly. My only complain is there are THREE doors to get in. That's right. THREE different walls and the doors are not automatic or not always opened. That means if you bring in boxes to ship and both hands are busy, you have to drop the boxes, open the door, pick up the boxes while your foot holding the door. Do that three times. Oh well... read more

Called in today to check on the location of a package. Wasn't sure what to expect on the other end of the line, but was pleasantly surprised by an employee who sounded like a young lady. Not only did she know what to ask me for, but she knew where to check, and she came back with a detailed update. She was friendly, fast, and efficient; it was nice. Sure enough, my delivery arrived a few minutes after our phone call. She's awesome. :) I still miss the old post office, though. ;( read more

Never had a problem with the post office here when picking up my packages. The parking lot can get crowded. Come in the morning on the weekdays and it will be empty. Otherwise, if you come after work, expect to be here for a good 30 mins. read more

Very helpful and friendly cashiers, although the place is almost always busy and seems somewhat understaffed. No other complaints! We were served by Mr. Chu, and it was great; 146% satisfied :) read more

rude, rude, rude! and so incompetent. i asked if i could mail a package, and a man slowly responded with "nope". and after persisting for more information he said "you'll have to go elsewhere" no information. no help offered. terrible. read more

The man in the passport office went out of his way to help us when we showed up without an appointment, complete with our rambunctious toddler. He stayed well into his lunch break to make sure we were taken care of. We really appreciate it! read more

I really like this branch of the post office. But the line is always RIDICULOUSLY long. I stood in line for damn near 30 minutes today. I wasn't the least bit surprised that at 1230pm they had 3 reps at the counter and there were 25 people in front of me. I would have given it the 5 stars for exceptional customer service but of the 1,000,000,000 times I've been to this post office, I have waited in LONG lines 999,999,999.9 times. read more

Definitely call and schedule your appointment in advance when getting a passport. If you have all the documents filled out correctly and you bring the correct forms of ID, you'll be done in 20 mins. When I called, Steve directed me to where to find the necessary forms to have completed at time of appointment. What a great guy. Very impressed with his multi-tasking skills! He very fluidly moved from group to group answering their questions, getting them started on filling out forms, and answering the phone at the same time! Great people skills!! read more

Rude personnel with zero will to help you. The teller tried to include the duct tape into my check. Don't waste your time here, go across the road to UPS store and get worthy service. read more

This review is for the passport service. Steve, the guy who is doing the passport processing is just amazing. He was so detailed with the instructions when I called. Also he was super fast with the appointment and when we came in person the entire process took just 5mins. Overall great experience. read more

Very bad experience! I went to the office to send a priority mail. The queue is not long and I was glad that I should be able to finish in 10 minutes. When it was my turn, an Indian look like woman opened her desk so I went to her desk. But she told me that she don't handle jobs like mine. So I have to go to another clerk. Since it took some time for me to put address on two envelops and the clerk serving me needed to go to lunch, she told me that I can go to any desk when I was done. When I finished, the Indian look like woman asked "who use debit or credit card to pay". I said yes. She said that she can serve me, even at the same time another clerk offered to serve me. She refuse to let the other clerk to serve me and I have to wait another 2 minutes for her to finish serving one customer. When she was done, I went to her desk and she asked me to put on my address sticker on my envelops and then left the desk to serve other customers in line and never came back. I was so angry and feeling I was treated like air. I have to wait until the next available clerk to finally send out my mails. It took me 45 minutes not because of the queue was long, but because of this Indian look like woman kicked me like a ball from one clerk desk to another!!! I regretted so much that I forgot to note down her name and clerk ID. If so, I'll report to her manager right away!! read more

This is literally the worst post office in the state of Washington. Had a phone interaction with the rudest woman i've ever had the displeasure of chatting with. She wouldn't let me get a word in when explaining to her my situation and the mistake THEY made with my delivery. She blamed it on me and refused to help me find a solution other than trekking over to them to get it. God I wish i knew her name as she deserves to be fired and never given another shot at a customer service job. As someone who has worked in customer service and hospitality their whole lives, there is a way to handle situation with customers who are upset and she did the opposite. The worst part is I know that no one who works in that location will read this or care at all. She's probably the manager. Ridiculous. read more

Called and scheduled in advance. Met with Steve. Great guy, he makes things easy. He is very knowledgeable and willing to help. Plan on 20 minutes max. read more

Unpleasant experience at the new PO at 12224 Bel-Red Rd. Should get an award for most obscure location for an urban post office. Confusing parking access, narrow angled parking stalls. Cars routed very close to pedestrian access to front door, likely the result of such a poorly sited location. Two counter clerks on duty Monday in December, line was about 15 people long, I waited about 20 minutes. A woman ahead of me had registered mail to post, there goes ten minutes with one clerk. Lobby very dirty, looked like it hadn't been swept in some time. read more

This comment is for distribution staff responsible for zip code 98004 and 98005. Please pay attention to the difference between an apartment and a house! I keep getting mail that belong to people who lived in my old apartment building with DIFFERENT UNIT NUMBERS, when those people have similar first or last name as mine. What's worse is that USPS also sends out incorrect address updates to my health care providers, which could potentially result in my personal information being mailed to complete strangers. I noticed this problem when the address on my health insurance profile keeps getting updated to an address I have never lived at. After visiting another Bellevue USPS location location TWICE and speaking to their supervisor, the problem is still not fixed. A week ago I got mail for a person whose first name is my last name. And my health insurance address got updated for the 6th time to an address I have never lived at. What a complete nightmare! read more

Here is the letter I gave to the Post Master: Post Master June 4, 2012 U.S. Post Office 1171 Bellevue Way NE Bellevue, WA 98004 I am disgusted at the inefficiency of your postal workers. It's either a matter of poor training or just not being customer orientated. Here are the events in chronological order: * Processed a request for my mail to stop being forwarded to AZ and held. This apparently worked. * My wife picked up the mail being held and asked that the mail now be delivered to the house (6514 113th Pl SE Bellevue, WA 9i8006). The lady said the mail will be delivered. This didn't work * Caught the mail carrier and he said he would start the mail delivery to the house. This didn't work * I called the post office and the lady said it was fixed and the mail would be delivered to the house. This didn't work * I called again today (6/4/2012) and Doug told me my mail is still being forwarded to AZ because they don't have a signed change order. This is the first time anyone said a signed change order was needed. Why wasn't I told this before instead of being told it was fixed? The problem could have been solved when my wife first picked up the mail on May 21, if she had been told. Now we have meds, that are needed, and they are floating around the country going from WA to AZ. * Today I tried to talk to the Postmaster and was told "Not Available". That's why I have to write this complaint. Tomorrow I will go to the post office; fill out & sign what Doug says is needed and leave this letter to the Post Master. * Someone needs better training or an improved desire to help the customer! Charles Sides 206-418-8404 sides7@juno.com 6514 113th Pl SE Bellevue, WA 98006 read more

I have a post office box at the Bellevue post office located at Bellevue way and NE 12th Street. The clerks at the counter are friendly and helpful. However, the staff that are associated with putting mail in the boxes don't seem to care if you get your mail or not. This includes the "supervisors" and "manager". They have lost over 10 important pieces of my mail in the last year, including several that could be used for identity theft. Unless you only want to get "junk mail" I recommend thatyou get your post office box at a different location. read more

Bellevue 98005 zip mail delivery is terrible. Always later than 5 pm now rather than the noon delivery process prior. No one at Annex has a decent answer for this change read more

Well first off; ANY KNUCKLEHEAD who still goes to the Post Office and waits in line should have their head examined in this day and age! You can now order EVERY PRODUCT THEY OFFER ONLINE AND THEY WILL SHIP YOU ALL OF THEIR VARIOUS SIZED PRIORITY AND EXPRESS MAIL BOXES TO YOUR HOME OR OFFICE FOR FREE!!! FREE BOXES, FREE POSTAGE TO YOU!!! Fill it up, tape it up, weigh it, print off your postage label online, tape it to your box and drop it in your closest outbound mail receptacle and off it goes; buta bing buta boom! I could train a chimp to do this! I typically send at least one box to out of town friends and relatives every week. And I haven't waited in a Post Office Line in MANY YEARS!! Come on you Big Brained Apes, figure it out! Oh, and did I mention you can buy any Stamps you want online too? And they mail them to you POSTAGE FREE! The U.S. Postal Service is one of the smoothest operations on the Planet, delivering Billions of pieces of mail every day; and they have become a great resource to me and my friends and family. Work the system or it works you; line luggers! Just one last question for you all; Who ties your shoes for you? read more

So yesterday I panned the Passport Office at the Redmond Post Office from the extremely rude and surly treatment my family and I got there when we went in to renew our passports and get one for our daughter. Well, daughter forgot her ID yesterday, so we were going to have to go back. I would do anything to avoid the nasty man in Redmond, so we got an appointment at the Bellevue office. The only downside of the Bellevue office is that it's busy enough to need appointments, but it's easy and convenient to get one, so it's not much of a downside. We arrived on time with our paperwork, the guy at Bellevue, in stark contrast to Mr. Patriots Fan in Redmond, was courteous, helpful, and generally awesome. We didn't even have to wait in a line to put through our passports for postage. He very conveniently took care of all that for us right there. The one star off is because, as is unfortunately normal, this Post Office really needs some infrastructure spending. It's not their fault. The Congress won't spend a dime on the Postal Service, so there's no wonder that the building is beginning to take on an air of Soviet Russia in how it looks. But if you need to get a new passport or renew one, this office is very good. Redmond Post Office is horrible. read more

i wish i can give them -5 stars, worse postal service ever, due to amazon deal they are hiring all sort of random people/contractors who don't give a F about ur mail, i am loosing multiple amazon packages that say "delievered" but its no where to be found, my mail ends up in my neighbor, what a disaster read more