Rude customer service, they seem like they hate working here. I've come here for years and it's always the same. I go out of my way to go to Concord for better customer service. read more

Absolutely Pathetic Excuse for Customer Service -- USPS Should Be Embarrassed This has to be one of the most infuriating, incompetent, and flat-out ridiculous experiences I've ever had with any service -- let alone one that claims to be "reliable." My package was supposed to arrive last week. It never showed. The excuse? The delivery driver couldn't access my apartment complex because of a gate code. Here's the kicker: THERE IS NO GATE CODE. My complex does not have a gate. No keypad, no access code, nothing. Just open access. So why lie? Laziness? Incompetence? Both? And somehow, this same driver who "couldn't deliver" the package managed to leave a pink slip in my EMPTY mailbox. So let's break that down: they were capable enough to access the box and leave a useless slip of paper, but not capable enough to walk 30 feet to my front door with the actual package. Make that make sense. I scheduled a redelivery. Surprise -- it never happened. No update, no delivery, nothing. So I go to the post office in person to fix their mess. I get stuck dealing with an employee named Elizabeth, who tells me -- with zero emotion or care -- that I can't get my package without the pink slip. The same pink slip they left instead of doing their job properly. I explain everything. Doesn't matter. She stares at me like I'm the problem and repeats the same useless line: "Sorry, can't help you." No effort, no workaround, just cold dismissal. I ask for a manager. She hands me two numbers: One is the national USPS hotline (800-275-8777) -- pure scripted hell. The other is their local number (925-432-2741) -- which, of course, no one ever answers. So I have to waste more time driving all the way home, grabbing the stupid pink slip (which proves nothing by the way), and driving back just to pick up my package -- which turns out to be WAY too large to fit in any standard mailbox. So the excuse about not being able to deliver is even more ridiculous. It was never going to fit. They just didn't want to bother. And it doesn't stop there. I ask again for a manager's number -- this time Elizabeth gives me 925-432-8858. I call it. It rings for a long time, then just clicks off. No voicemail. No answer. No surprise. Let me be absolutely clear: This was one of the most frustrating, dismissive, and poorly handled experiences I've ever had with any business. USPS at this location doesn't just lack customer service -- they lack basic human decency and professional effort. There's no urgency, no responsibility, and no one willing to fix anything. Everyone you talk to just passes the buck, shrugs, and leaves you hanging. The people here either don't care, don't want to work, or are too comfortable knowing no one holds them accountable. It's completely broken. If you're expecting actual service, good luck. You'll get nothing but excuses, unanswered phones, and wasted time. This location is a joke. And the joke is on the customer. read more

Service is excellent Similar to a small town post office Very friendly, knowledgeable, helpful and appears to enjoy her job read more

this is the third time I used this locations postal office to conduct my small business online orders and it's taken more than 48 hours to check in my merchandise into generate a tracking number. I've tried to call numerous times and speak with the clerk and all I've received was, they will be processed as soon as possible as a cop out really upset with this service and they tend to take their breaks earlier and longer every other day this place needs management to step up their procedures read more

Very small location but efficient, the lady at the front desk was extremely helpful and also asked if I needed to purchase stamps which I thought very thoughtful! read more

My experience has been that when I mail a package from Port Chicago that it does not begin tracking until the next day. In pulled up one afternoon and there was as a postal woman loading packages into the back of a car (not a USPS, marked car). I surmised that packages are transported to another post office and then sent on their way. Additionally, they are closed a half hour for lunch in the afternoon. read more

Showed up during their normal hours just to see that they are closed for lunch (????). None of the websites mention any lunch hour closures and the typed up note saying they will be back at 3 pm. read more

I have always had a great experience going to this establishment.I have never had a problem! There's seems to be only 1 person working at a time so it's important to be patient. read more

their lunch breaks are not consistent, sometimes they open back at 2pm, sometimes 3pm! lunch break should be permanent just like all other government offices read more

Kinda a sketchy post office And by kinda I mean it is Super super small Usually only 1 employee working at a time No self serve kiosk Haven't had bad cust service which was Great but be prepared To be there a while is all read more

How this place is still open is beyond me! Attempted to open my P.O Box here twice (already paid for, just needed key) and both times the same post woman told me she couldn't open it because of some random complication (had a feeling it's because she just didn't want too). I even brought all the documents she asked for the previous time! Open time can vary when the person working wants to take their lunch or break, clearly no one can open a P.O box here (at least homegirl that works on Saturdays can't). Save your patience and just go to post office in Concord or Pittsburg. Unless you just want stamps, no point in coming here. read more

Slow service and rude employees. They even closed their parcel drop off box and making things complicated the way they should be. Surprised this location is still open. Waited 30 minutes for a one minute transaction. Would give a negative star if I can. read more

Today was just too much. I didn't know that the workers here can make up their own schedule on what they can of package they can accept or not. So one of the post workers told me that she will not accept any "international mailing after 4:30pm"... she said "I". I thought the business hours was til 5 meaning they should be ACCEPTING all PACKAGES before post office close. I look at her like WTF... you cant tell me what time I can send my package or not. Its not base on your convenient. Its based on the post office business hours. If this happen next time, I'm going call the main post office telephone to file a complaint about employees at this post office setting up their own hours on what type of package they can accept. Lazy workers. Disappointing! read more

This place if crappy. They dont have blank postcards.. in top of the workers kind of just doing whatever they want. Is there no management? Can't really answer basic questions. Pretty frustrated. If you want a post office that screams trashy come on in. read more

I m missing a lot a packages!! And a amethyst necklace!! I got i makeup box open thet took 2 items and resale it..with priority mail tape

I have been going to this post office for years and have found that it's the people who go into it with an attitude who get an attitude. The employees of this post office reflect the attitudes given them. I have always found a smile reflecting back at me and kindness and respect and professionalism. Give our mail people a break and be kind and thankful for them and to them. read more

The two ladies that work there are nice ! Usps in this area is a recurring hot mess but seeing these ladies being friendly definitely earns my vote ! read more

She is still as rude as ever and makes comments that if you don't like her service go somewhere else. She has also pretended for over a year that she doesn't have the international shipping form. This is an outright lie. It's a complicated process she probably doesn't want to undertake and would probably be too difficult for her to understand anyway. She doesn't seem real bright. read more

They have their OWN Business hours . It says in a piece of paper that they don't start till 2:00 pm in the afternoon .

Got my mail at 8:30 pm yesterday. I sometimes go to the post office, and they are closed for lunch, oh, about 3 hours on average. Probably these are paid lunches. Sooooo corrupt!! The biggest joke in town. read more

I went today to pick up a package. It was 12:40 pm and there was a hand written sign on the door that they were out for lunch and would be back at 3:10. I took pictures of this. There was a normal sign that said the post office was open the entire business day. A lady came in while I was there, said they are never there and left in disgust. When the PO goes broke, I will not be surprised. read more

the hours on the paper in the office says open until 6pm but on here it says 5pm. Lack of help and slow service.

I was put on hold for a long time, so I hanged up and when I called again nobody answered the phone. For. Public entity, they sure are not working to serve the public. Who can we complain to? read more

The lady there is a joke. So rude and proud. She will gladly ask you if you would like her managers name. I went in about 3 mins before closing and as soon as i went in she told me " you have 3 minutes" i would say a lot more but i was taught to respect my elders. I hate going in there because of her. read more

Real bad customer service, out of forms and didn't care. Close this location are hire people who takes care of customer and show some pride in your job. Just standing around doing nothing........ read more

I've known the people at the post office for a long time. I was pretty happy with them until my latest experience. I made a mistake of sending an envelope that contains a store credit of $500 from IKEA to my daughter, without a tracking id. Of course it got lost. Never send anything without a tracking id. read more

Went in there today. There's two different parts. There's the lobby and then there's a glass door in between where you pay for your stamps or your packages are pick up. Anyways I had my dog with me. He's very small won't harm no-one , and the lady working there goes "service dog" I go oh I just need a stamp is it ok if I just put him right here in the lobby? She goes no and walks away from me. And as I walk outside I hear her say I'm allergic to them thangs anyways. thank god this nice old man was glad to watch him for literally 15 seconds as I paid for my stamp. read more