I've been going to this location since 2017, other than long lines like everywhere else, I've never had a bad experience. I've always had awesome customer service, and the employees have been very helpful, friendly. read more

Came to pick up mail was made to wait longer than everyone in line. No one helped me. Not my my fault someone broke into the mailbox, horrible service! USPS do better but they won't read more

I recently moved and I been coming to the post office since last month. I have actually been here 4 times address change 3 times and asking to hold my mail 2 times until today this issue has not been resolved. Came in today since I got off of work early and my order to hold my mail was never turned in. Don't know what is going on in this place. Seems like they are understaffed or just lazy. The lady that helped me Last time was the older Asian lady which you can hardly understand. She was doing like 3 things at one time when she was trying to help me and still messed everything up. Anyways hopefully they will get they together and get my mail where it needs to be . Let's give it another week. read more

US Post Office - Been waiting here after standing in line and no help - Post Offices Near Me - Bakersfield, California

Stressful experience. Went in to attempt to internationally ship important documents. When I first walked in the place looked run down and not clean at all. There were hardly any customers there but there were 4-5 employees. I walked in and asked an older Asian lady about what would be the best way to go about shipping she mentioned several options and instructed me on how to package. When I finished I got in line and a younger woman attended me, I explained what her co-worker had told me and which option I wanted; she said those options are not available and gave me two more options. I explained to her they were important documents and needed them to get there safely. She charged me around $7 took the envelope and told me I was good. I asked for a receipt and she said it will take max 2 weeks. I called several times asking for an update and no one ever answered. 3 months later and my envelope just arrived. But hey it at least it arrived I was already thinking on the hassle I was going to go through if it was lost. Definitely recommend doing your research before going. read more

RACIST WORKERS.... My husband and I came in to drop off a package today and we're in line and when it was our turn the lady postal worker decided to ask another man if he needed help he had just walked in he was dropping off a package just like us. Then another man was behind us and when the guy postal worker became available he asked him if he needed help completing ignoring my husband and I. We waited and was wondering do I need to start video recording these racist postal workers. Then the lady postal worker said can I help you you've been waiting a long time and we said yes it seemed as though nobody wants to help us. My husband is a retired Peace Officer and he's a Military Veteran SHAME ON You post office workers. SHAME On 3200 Larson Lane we deserve to be treated with dignity and courtesy like everyone else should. Next time this happens I'm recording and going viral. read more

I guess Yelp decided to delete my review i just submitted earlier I guess if you complain too much it gets deleted so warning if the place is truly awful and you honestly have nothing nice to say your review will get filtered out. Idk i thought you were supposed to give a truthful and honest account of your experience. So here goes a short, honest, TRUTHFUL updated review to the one from 2 years ago.... The actual mailing process if you go in to this location is fine and moves fast and that's the nicest thing i can say lol....The mail carriers at least in my area still suck very bad! Incompetent is a nice way to say it sorry but this is my experience. Still delivering important mail, Cards, W-2's, packages etc to whatever address they want. I guess it's too hard to read an address and get it into the correct box or front porch. And only a few times have i ever had a neighbour actually bring me a package that was delivered to them by accident. I am being serious it's so bad over here i wonder if they just drive by and toss the mail out and hope it lands somewhere haha! And since my review 2 years ago can you believe it's gotten even worse? Like the disappearing gift cards my sons step grandma sent them. I even had proof they were supposedly in the mail that day from a photo and email usps sent me. But guess what no cards ever came. I hope whoever got them truly needed the money :) She sent more even though she is on a fixed income even after we told her not to. I was surprised they actually came! But that's just what playing mail roulette is all about. i'm worried they will lose my W-2's again this year. Several years in a row they were delivered to some random person and obviously used for no good as I've been a victim of identity theft because of this. I've had to get an IRS pin every year now because of someone trying to file taxes in my name. YAY me! Thank you USPS :) This particular location has and correct me if i'm wrong the worst mail carriers or maybe they just assign the worst ones to my area who knows. At this point perhaps i need a P.O. Box but i shouldn't really have to do that should I? I just want to know how hard can it be to just deliver the mail to the exact address on the mail? I mean you send an email with photos of what's in the mail for that day but when it never arrives the complaint process is a dead end as is going in to complain. They say every time..."Just because that email says its in the mail doesn't mean it's in the mail it means it's in our system" Ok but it says "Today" and has photos of your actual mail. So do we just look at the photos and hope like hell it comes and if not say "Oh well maybe someday it'll come" Haha that's literally what i do now it's actually hopeless hopefully this review gets posted i'm used to failure Lol....The end read more

I told them I had an important piece of mail and ask the carrier to bring the mail to my home. She put a block on my mail. Now I am getting no mail. I went immediately down the Larson office and explained. The block is still on. That's what you get when you say something. I had a missed message within 1 minute I called them back. Repeatedly. To no answer. Over a week still no mail. But I saw her on my camera delivering mail to my next door neighbor the same day I had asked if she could drop my mail at my house. There was a note on our mail box the last the mail had been stolen the week before. I went to the counter at Larsen explained the situation with stollen mail. The manager said no we had no mailboxes broken into in that Friday. I then showed her a picture of the mailboxes with the note of the date of stollen mail. She went quiet. I had left messages for them to call me back. STILL WAITING. NOT A PRIORITY FOR US TO GET OUR MAIL. I HAVE NO IDEA WHERE MY IMPORTANT LETTER IS. I FEEL RETRIBUTION BY MY MAIL CARRIER FOR ASKING FOR HELP. HOW DARE I. NOW I GET NO MAIL AND NO FOLLOW UP HELP. NONE!!!!!!! read more

They have excellent customer service at this location! Carrie was so helpful in my figuring out the best way to mail family pictures. The lines don't ever seem to be too long, either. read more

This is my regular post office. They cover a very large area of Bakersfield. The office is usually clean and well stocked. Postal staff are always kind and respectful. They have a lot of PO Boxes available for rental as well. read more

Literally 2 people working the counter. Over 20 people in line, snaking out the door into the PO Box area, well past the front doors. 30 minutes before 1pm closing on a Saturday. Staff oblivious. I stood in line, 3rd person in when I got there, OVER 20 minutes for a 2 minute certificate of mailing transaction, AND I had to tell the newbie counter jockey HOW TO DO IT... [ And we're paying FIFTY-FIVE cents a stamp now for this efficiency ? ] Go to the Stockdale Highway Branch; TRUST ME... read more

Horrible customer service!! So rude , like it's not our fault that you're working at a post office!! If I could give ZERO stars I would!!

I would have really loved them if I had the chance! my mail dog would have had the protected non leakage.But with all these new carriers for the PostOffice they always seem to leave them at any # in my neighborhood or on a different street I wished they get some glasses an read where they were going to maybe next time they will...I have had important mail an packages transferred to different streets rather than my own address!A few times the people where my packages came an dropped them at my doorstep...but others enjoyed them! Larson Lane Post 'Office carriers...take time an read the address!! read more

Typically, my mail arrives around 12PM and compared to what others have told me, that is considered very good. I realize that the post office handles millions of pieces of mail daily and I understand that mistakes happen, but I feel as if I receive too much mail that belongs to other people at a different location than mine. It makes we wonder how much of my mail is delivered to someone else. Back in the day, the post office handled even larger volumes of mail when email didn't exist, but they didn't make as many mistakes as they do today. I'm not sure if it's because of staffing issues or something else, but the quality of the service is not as good as it used to be. read more

Tend to forget that this Post Office exists. Stopped in today to mail a Xmas card. There were about a dozen folks in line. 2 employees manning the counter. Less folks than other USPS branches. I like this location better than the other ones in town. Why you ask? They tend to be less crowded. Less traffic so it is easier to go use their drive up mail boxes. Lots of parking spaces. So if you must stop by a post office. This one is less of a hassle than the other branches in my opinion. read more

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This office never answers their phone it always goes to a fax machine I understand the COVID issue but that does not excuse the customer service that needs to be addressed. I have not record my mail today. I was expecting 5 items on Sunday and only received 1 now the mail hasn't shown up. On top of that the number they have has no response. Poor service from a government agency read more

They never pick up the phone! Bad costumer service! Here a direct line 661-501-6001. Because they don't answer the other number.

These PEOPLE, they are so LAZY.. They do a half ass job, Personally we havent seen our Mailman in two days and prior to that he/she shows between 7-8:pm. I don't know if these people just act like they work to get a paycheck but if I were there office manager I would definitely be taking a look at there daily mail logs.. and NOT disconnecting the phone line to not deal with complaints. Seriously you cant even call, cause its disconnected.. worst service ever read more

I'm giving this location one star mainly because of their failure to place the mandatory mask over their mouth and "NOSE" while working with the public....not just their mouth. If they expect us to do this then they should comply too. read more

Really great service! Fast and convenient. Also check one of the mail cars it has a flat tire.

Worst experience ever. I submitted parternity and birth certificate docs on Nov 26 to the counter and paid the postage. The letters were to be delivered to Sacramento area. Strangely, they never arrived. I am not sure if the clerk I gave the letters to stole them because he asked me many stupid questions when I dropped the mail read more

This post office has fraudulent employees delivering mail . However they don't deliver important mail and packages . I complain and complain and they still do not. read more

I am FED TF UP at this point with USPS. I am NOT one to complain or leave bad reviews because I am EXTREMELY understanding and very lenient. I understand sh*t happens but this is just straight up ridiculous. I have a deadline that I have to meet and they deliveres my package to the wrong address IF THEY EVER DELIVERED IT AT ALL. I am so tired of these workers not paying attention. Its not that damn hard to put some damn mail in a mailbox THAT HAS THE DAMN ADDRESS ON THERE!!!!!! HOW?? MAKE IT MAKE SENSE! Now I can't even file a complaint to my company because it says delivered so they are going to thank im lying so thanks alot UNITED STATES PIECE OF SHIT and I swear do not reply back to me talking about you apologize. Kiss my ass DISRESPECTFULLY. read more

This post office had the most friendly workers that made my trip more enjoyable. They helped me with weighing my package to helping me find the correct address to Send it to. All in all a great trip to the post office and if u go like at 9am it should be a quick trip in and out read more

Im very unhappy with the way I was treated at this post office. If FATEN doesn't wannna work she's shouldn't work because she has no manner when it's comes to talking to people. I simply walked in to purchase stamps and was treated rudely by her cause she didn't explain herself and raised her voice. There's no need to have rude attitude towards customers. read more

I hate these people with a passion. First my mail carrier is rude and disrespectful, and he is too stupid to close a f-ing mailbox. Then they leave a missed delivery slip, which means they have the package and I have to pick it up from the facility, and when I go to pick it up they claim they've sent every package in the place out and mine wasn't there. Well you had it the other day. Considering the way people in Bakersfield are and what an a-hole my carrier is I'd bet anything one of the government employees there stole it. Now I'm catching hell because some scumbag probably stole it. Screw these guys. Called the national number to initiate an investigation into this facility. Lady on the phone was nice enough to expedite it. Hope they find all the dead weight and fire them. Enjoy the government pay and benefits while they last d-heads. read more

There is only two people working the front but they get it done, my package was found fast and they have limited edition stamps of rock stars, I have never had a problem gettin anything done at this post office. This is the oldest I have used forever and I wish they would bring the stamp machine back. They are always stocked with Supplies and have a few new options of color and design read more

Our local post office is as efficient as any other. Postal employees seem to enjoy working with the public. While snail mail is almost a thing of the past, packages will probably be the post office's savior. read more

There is always a line but I never stand in it because I Print my postage from the website. Totally worth the small price I paid to buy a shipping scale!! If your packages are already postage paid you just drop them in the box or set them on the counter if they don't fit in the box and leave. read more

I have used this location for over 30 years, and have enjoyed top-notch customer service almost without exception. There is a small-town vibe - even the customers seem happier than at other Bakersfield locations. read more

This is an older location tucked away off of Wible. The facility is old, but for the most part the employees are polite. One time we mailed a Kindle as a gift from here to Miami, and they never got the package. We complained and they were like it is a Miami problem not ours. Miami was like we delivered it even though they didn't. I suggest you always get insurance and require a signature if you mail something worth anything because otherwise you will be out of luck. read more

US Post Office - Post Offices Near Me - Bakersfield, California

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The only reason this place is getting 2 stars today is because the staff is very friendly. I find it amazing that they continued to smile when there were well over 30 people standing in line with ZERO AC!! COME ON MANAGEMENT, THIS IS INSANITY!! It was well over 90 degrees today and you won't fix the AC until they all break down, that is unheard of!! Millions of people go into post offices daily around the world, and you're going to make the customers suffer because you don't want to fork out a little money (of the millions you make) to keep your customers and staff happy! I witnessed a half a dozen people leave because it was just too hot and they didn't want to stand and wait; I don't blame them. If my package didn't have to go out today, I would've left as well and went somewhere else. PLEASE FIX YOUR AIR CONDITIONER!!! read more

I mean the post office is slow anyways but I find this place more slow than most. The workers like to engage in conversations with each other rather than keep the lines moving. The place is well kept and all but I hate rude customer service. All I can say is be patient and try to get it in and out. read more

This is one of the few post office I'll go to...they are friendly and they listen to you and what you need. I love them all at the counter!! Great job counter people!!! read more

One star is more than enough that this post office deserves. They always have the worst customer service, its either that the people there are in their late 40's to 50's and hating their job or that its just who they are. I've been here twice and their bad attitude has not failed. Use their bins, don't go inside. read more