It was way too expensive to mail a letter for overnight delivery--over $90! Won't be going here for that again

Came in & was out within 5 minutes, I love that I can bring items I need returned without having to worry about packing them & printing labels myself, just bring in your items in & they handle the rest. All you need to provide is the QR code for whatever items you need returned. read more

Total ripoff. They charge 27 cents a page for printing. For comparison, Office Depot charges 18 cents. But on top of that, UPS has a $5 "service fee". So if you want to print one page, $5.27. Ridiculous. EDIT: While I appreciate the fact that you took the time to respond, your response is completely useless (and perhaps AI generated). Yes, I'm aware that prices are high because costs have gone up and materials are expensive and so on, but either way, $5.27 to print a one-page UPS label is completely absurd. read more

Spectrum recommended using UPS to return equipment. Found this UPS store nearby. Quick and easy! Great service!

I have never dealt with a more unprofessional staff member than the Associate in your store named Sabrina, I came in on the afternoon of 2.14.25 to mail a package to San Bernardino. She advised me of the price without giving me any options for the services. I have previously used that location with no problem. I have mailed stuff via USPS there and it was considerably less expensive than what I was quoted by that girl. Due to her mistake on entering the address, the package was not delivered and was returned to the store. Now, not am I out the initial money I paid for shipping the item, I have to incur further costs to actually get it there. Rest assured, I will NOT be using the services at this location. read more

So quick and easy! Great service and knowledgeable people ! We especially love the Amazon service that makes returns !! read more

The lady employees are hurried and busy... I cannot really recommend them for their offered service of passport photos. They were not taken with confidence and I am going to bet dollars to donuts that I am going to get the photos back from immigration, declined and unusable. Tip for all customers - hang on to your receipts! And come in with lots of patience! Also, there is a Yelp deal attached to this location, I think it is just 5% off. They do not honor it here for whatever reason. The location itself is convenient but the parking lot most times of day is crazy. read more

Updating this review a year later. This place is still amazing! A+ service from Zach (as usual) and even the other girl that was helping another customer was smiling and pleasant. I came in for a notary service and the whole process was super efficient. This is by far the best UPS store in town. read more

this is the second highest recommendation of the leadership and professionalism of this business. I so appreciate the manager, she is hands down the best ever. I'm so blessed it's across the street. read more

I've picked up packages here as well as brought in Amazon returns. The staff are always friendly and the process of the returns is amazing and convenient. They package and print everything. read more

This is my go-to UPS store in Bake; where I drop off all my packages if I need to use UPS. Fast, efficient, and friendly staff. Hardly any wait whenever I come by. Plan to keep coming in the future too. :) read more

Was in this morning (a Saturday) and once again had great service. When I got there around 9:30, there was a line, but I could see only one employee. It took about 15 minutes before I was helped. The whole time, though, the employee, Sabrina, was being very friendly and efficient. As often as possible she would try to help two customers at once. She never appeared annoyed or frustrated and answered every question she was asked in a friendly manner. Clearly, one of the other employees must have called in sick or something. It's rare to get customer service that is friendly and engaging while in stressful, understaffed conditions. Kudos to Sabrina for her huge efforts to keep things positive for everyone waiting this morning. I will definitely continue to use this UPS store. read more

Had never been to this location before. Never even noticed them. I was so happy to find them because we had a package that needed to be sent as soon as possible. Made it just before they were to close at 6:30 pm. The girl who helped me was nice. There branch seemed a bit smaller than the store in the Northwest. Although I believe they offer all the other services that the other UPS Stores do. Now that I know this branch exists, I will visit here more often. Nice location that is in the same plaza as Trader Joes and Tutti Frutti. read more

Good customer service I usually prefer this location the ladies are very nice and they know how to do the work I recommend it for my friends. read more

I went here yesterday (Wednesday, May 21 around 345 PM) to ship off some text books. There were two ladies and a male working. The male was very kind in explaining that they don't provide packaging for ground shipments when I had told him that had been done for me before. The woman with long black hair then chimed in very rudely when I was asking the difference to inform me they don't do that at this UPS and that it is because they were privately owned or whatever nonsense words came out of her mouth. Anyway, because of her rude behavior and tone I gladly drove the extra ten minutes and spent the money on gas, to give my business to another UPS rather than pay for my packaging there. The other UPS was much kinder and offered packaging too. Should the owner see this... Suggestion: hire staff that know how to treat customers. I would've gladly shipped my items out of your location and paid for packaging there if I didn't feel the woman was disrespectful. read more

It's your standard UPS store, just a little on the smaller side. I've been here to ship packages and for notary services. Each time I've been in and out of here in under 15 minutes. They always have notaries on staff which is very convenient if you have some last second documents to sign & mail out (like we did for our marriage license application). Signatures were $10 each, and the notaries know exactly what you need for various documents. Shipping has always been quick & easy. They always help you pick the right type of packaging and make sure it's super secure. The tracking is always spot on too. They're more than happy to take the AAA discount (5%) or the check-in discount (5%), but they can't take both. One thing that would make this place better is a kind of self-serve kiosk. I'm not sure what the logistics of that would be, but it would make it way easier for those who go in knowing exactly what they want/need. read more

I love these guys. I am here pretty often and always have a positive experience. KC was helping me today and she is seriously the bees knees. She is efficient and knowledgeable while being is incredibly accommodating which is a rare combination. read more

Incredible service! I walked in to pick up a package and groaned when I saw it was busy. The Manager saw me and, before I even got the claim slip from my box, one of the employees in the back had my package ready and waiting at the counter! I was in and out in 45 seconds rather than having to wait in line for several minutes. read more

Will never use this UPS store ever again. They've now lost two packages of mine, both were very important packages. When the 1800 told me to call the store because there was a resolution for my package the girl just continued to talk over me and didn't let me get out what I had to say. read more

Went in for fingerprints. The two young people were helpful and welcoming. They do fingerprints up until 6pm, which is very convenient. Love a hassle free experience! read more

Fast and friendly service what more can you ask for. The have faxing notary and print service all in one. Been here on two occasions and I was satisfied both times. read more

Was able to ship packages all across the country simply and with out waiting in a very long post office line. Saved me time and gave me piece of mind that my packages will arrive on time. Wonderful option for Christmas presents. read more

Small location but that's OK. Employees were pleasant and helpful despite my mishap with the company I was trying to fax to. I was happy to hear that I wouldn't be charged for the un-sent fax. I came during lunch time and there wasn't a line. read more

This location is the one I usually go to. They have by far the best customer service I have ever received at a shipping location. I will go no where else so long as I live near by. That I promise! read more

This is my favorite UPS store. The staff is friendly and the wait is seldom more than 15 minutes. It's a hardworking crew that provides excellent customer service. read more

Faxing time! Always friendly service. Today there was a line but usually they provide very quick service! I live out of town now so I have not been in a while, where is Johnny!? He used to be the only employee I ever saw there! Maybe he escaped Bakersfield too! :) read more

Great service, many options, great location. They have a great turn around time for large projects and great pricing they beat the local kinkos price. Hands down a great choice. read more

As a member of Kiwanis International, I visit the UPS store to design and print flyers for all of our fundraising events. I've made friends with G Riar, the store owner, and everyone has been very kind and helpful. If you're looking for personal customer service, definitely stop by this place. read more

I had to mail a very large package while visiting Bakersfield. The young woman who helped me was great. Very helpful, quick and with reasonable pricing. read more

Had such a great experience here! All of the employees are very nice and helpful. Highly recommend going to this UPS location!

Horrible service there was a big line. There was just one person on the floor. And to top it off there printer resized my project and I couldn't doble print on one sheet which is dumb. Asked for management they said they couldn't get anyone at the moment. Will never again do business there again. I'll give them a one star even though they clearly don't deserve it. read more

These people are always pleasant, professional, helpful and knowledgeable. I appreciate their services. I have never had a problem. Easy to use. Highly recommended. read more

Absolutely great service and I was in and out of there within 5 mins. Definitely my favorite UPS store in Bakersfield.

Came in at 6:12 P.M. on a Friday. Was returning defective equipment with prepaid RMA sticker. There were already several mailing labels on the box and a packing slip. Young lady there said, "No problem." She covered the old labels, sealed the box, put on the new label and I was out of there in under 90 seconds. Unbelievably great. read more

Wow what great service! Never had such nice and efficient customer service at a UPS store before. Will definitely be doing all my business here. read more

I had Christmas cards printed and ready in 2 days! Your staff is amazing highly recommend!