Update I came here at Xmas time to mail some socks and thcheapest cost was over $7. I took the socks out of the cardboard box and placed them in an envelope. Then the cost was just under $7. All of a sudden there's no 3rd Class Mail or Package Rate? I am going to FedEx and paying MORE because their prices are consistent all year. read more

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Walked in, A line of 6 people- then the lady gets up waddling and dragging to fix some full bin. I understand you get paid hourly and have no rush but her "I do it on purpose you wait on Me" attitude.. i walks out. Spend my money elsewhere read more

Always helpful and efficient service. Lines move pretty quickly. Knowledgeable staff that consistently provide great service.

Came here to send some papers and an Indian lady was so freakin rude ! Like why do you work at a customer service place when you don't enjoy your job and rude to customers! Smh. read more

Decent Post Office. The location is good. Very easy to pull up and drop mail in the box, and plenty of parking if you need to go in. I don't like the post office, and avoid it as much as possible, but have always had good service at this location. read more

Of all the post offices I have used in all the different towns I lived in, Aurora East Post Office is by far the best postal experience. I have been going here once or twice a week for the past year and the clerks (Tina, Keith, etc.) are always so friendly, and work at a good pace to keep the line moving. Plus, since this is a Distribution Center, the mail gets to its destination just a bit quicker. Meaning: if you go to Naperville P.O. on Ogden, that mail is going to sit there for a day or two before it gets processed here at Aurora East, so might as well drop it off at Aurora East to begin with and save some shipping time. Only downside if you live locally, this is a drop off location only. If you have issues with lost or missing mail, or received a notice to pick up a package, you have to go to downtown Aurora P.O. on Broadway. Those things are not handled here. read more

They say they don't know what you have 'til it's gone, and do I ever miss my old neighborhood post office. It's the little things it does just right, like having a big, beautiful building with a lobby that's open day and night. Or the automated machine that dispenses stamps and ships packages like a pro. And how the staff operates so efficiently that there's seldom a line longer than five minutes. I almost always am able to park right in front, which is a huge boon when I'm carrying a stack of boxes taller than I am. The biggest perk of all? It's also a sorting center. I got my mail quickly, and letters I dropped off in the drive-up drop-off box were often received by my Chicagoland relatives the very next day. Don't mind me, I'll just sulk and remember the good times while I'm stuck in a 20-deep line at my new local post office... read more

The service here is slow and pathetic. The people up front are rude and will make a line of twenty people and only have one cashier without any care in the world. This place is depressing and overall garbage. read more

Yes, this location is a sorting station, and a God awful one at that. Why does it frequently take 3-4 days for a letter/package you drop off to leave to go to the airport? I now go to the Warrenville post office because I am tired of playing on time roulette with this location. I've dropped off Priority Mail and Express Mail packages at this location which hardly ever leave the day you drop it off (I drop off before noon to try and give it a chance). I run a mail order business and unfortunately have to use this location sometimes; however, I have stopped using Priority Mail and Express Mail due to packages taking so long to even leave this location. Frequently I will make a drop off on Saturday morning only to see it finally get to the airport on Monday or Tuesday. Its just ridiculous. read more

This office has the worst customer service I've ever experienced the staff needs to be re trained and educated on how to serve customer

Long lines. Only three people working. :( it's the holidays. Everyone is mailing things. I don't understand why they don't have extra people working. So frustrating . read more

These workers here are rude and ignorant. I understand it's Christmas season and they are busy but there are people who count on these people and if they were simply just nice people would APPRECIATE what they do SO much. I was working all day, raced to pick up my kids from school to get there at 6:28 to get a chance to mail out Christmas cards and package and I walked in and they say they're closed. The clock inside is fast too so they can say they are closed. I literally walked out and started to cry. It sounds silly but these people could have really MADE my day and I would have been SO thankful and showed my appreciation but instead they just ruined my day completely. They just pointed me to the machine, I'm shipping overseas so I couldn't use it anyways. Maybe you hate your job but don't be rude and ruin everyone else's day too ! Can anyone recommend a post office nearby where the workers are kind and nice ? read more

This post office hasn't really changed much since I first reviewed it, particularly all the positive things. It's a sorting center, and scheduled pickups go up to 5:30 or maybe even 6:00, which means a letter you drop off at 530 one day it can be at it's destination the next day (if isn't too far away). It's tucked away, making it difficult to find, but very easy and convenient to use and get to once you know where it is. The change I've noticed is in the staff, despite the fact that I recognize many of them; they don't necessarily move much faster than they did before, so don't expect them to burn through the line, but they are far more courteous, helpful, and sometimes even friendly than they were before. I'm not exactly sure what brought on the change, but it has got to have something to do with another change: on the bottom of your receipt, they circle a number and sometimes even prompt you to share your opinion about the service, whether "negative, positive, or indifferent", as one teller humorously said. Whatever the reason, I really appreciate the change, and I hope that the employees here appreciate that they are providing a service for which people are paying. That said, I've been behind many of you jerks who seem to think that the person you're talking to is the end-all-be-all, and can direct, change, and influence the entire apparatus that delivers your mail to you and for you--you're wrong, calm down. They don't set the price you have to pay for delivering a package you decided could wait to be sent until a couple of days before it needed to be there, and special instructions--like confirmation that a package has been delivered, or requiring that it be signed for--cost money, the teller isn't arbitrarily charging you because he or she feels like it, so don't take it out on them. If you think these things are unfair or shouldn't cost extra, or have an issue with your mailman, or an issue receiving your mail, fair enough; you should be upset, mail is freaking important, but there's no need or reason to take it out on the person behind the counter. read more

Mailing center that caters to all your mailing needs. One of many in the area that also serves as a distribution center. Never had any issues read more

If you mail from here I've noticed things get delivered faster than from others. I heard it's a sorting station so a lot of mail comes here & then is sent out. People who work here are knowledgeable and helpful. They give good options and care about you. My go to. read more

Always long line ! Five visits I tried to find out from the counter help why and how can they loose a package, well no one knows or cares to find out. Instead they pass the bucket and They give you a # to call the supervisor. I called but no one answers the phone after several tries I left message and no one calls back. Can't do business this way privatize it please no more of this incompetence. read more

Good customer service. The lines arent long, and they have a ton of self help features outside the actual post office.