This location is bigger than the one downtown and has later hours, but good grief the people here…read morecan be mean. I called once to sort out where my held mail was (this location or the downtown one) and the woman on the line felt the need to read me the riot act for some reason. I asked her to please not yell at me because the information was not clear and she hung up on me. When I called back the line just rang and rang...professional government worker there :( Overall, the hours are better here than the downtown location, but service can really suck :(

EXTREMELY HIGHLY DISAPPOINTED IN USPS!!!!…read more My friend never received the package I sent him. The moment I was notified that the package has been delivered and let him know. Unfortunately, it was not left at his doorstep. I highly suspect it was accidently delivered to the wrong address on accident by the driver. I submitted a claim and two appeals I was denied. After this experience I plan to use FedEx in the future because I cannot rely on USPS for my future deliveries.

After todays incident, I feel like giving zero stars. But up till now , it usually had been 4 & 5…read morestar encounters. Today, we needed to return books as my daughter is home from college (for the holidays) and the semester is over. Nobody buys books any more they rent them from Chegg or a similar place. When the classes are over , you return the books thru a shipping place. Today , we go to USPS and the the woman had no smile, no hello, nothing. She says Returns? Oh we cant take that. (She sees that our box of books wasnt taped shut as I was out of packaging tape) Points to the corner and says disgustedly " You have to buy the tape over there". And looks at us blankly. Which meant we had to get out of line and get the tape and get back into the 20 deep line of people. My daughter mumbled something like Screw her, what a bit*%! , grabbed the books and left. She does not have patience for rudeness. I just shook my head and left. Would have liked to negotiate but probably best , that we left. I get it. Its a busy day around the holidays. But you pretty much have a guaranteed job, would it kill you to show some kindness? I have some friends in the USPS , and while they stay busy, and are under time pressure, they are treated decent, make good pay ,and have excellent benefits and its not the worst job anybody ever had. Annndddd its a govt job. My point is, no one as a customer, plans to come in unprepared. But you know what, it happens. So as a govt employee , try a little kindness once in a while. Kindness kills.....

I concur with the majority of the reviews- extremely unpleasant experience. I don't know if the gal…read moreworking has serious problems that affect her that it's noticeable at work, but she is terribly curt and rude to me and the people in front of me (who were very pleasant) and try to hire better people.

Thank you, Anna! Anna and her colleague helped me ship two parcels and got me set up with 5 sheets…read moreof really cool stamps. Thus location was totally stocked, both with shipping materials and stamps of cool designs, even 3 choices for International postage. My usual post office never has Priority materials and is frequently sold out of popular stamps as well as International stamps. Ramp entrance. Very clean. No wait. Private lot with free parking. Great experience!! I'll definitely come back next time I'm visiting Naperville.

Same experience as L.P. with missing postage. Two priority mail envelopes to separate destinations…read moredropped off inside and mysteriously disappeared, no tracking. Also had an issue where they wouldn't accept a prioroty mail USPS box as it was "folded improperly". So they made me put it in a new box with new label, but then wouldn't attach the label and wanted me to buy tape. Have been using UPS and FedEx since. Always amusing when one agent doesn't know how to do something in the computer system. The supervisor clearly knows but won't teach them and just disappears, leaving the lines to get longer and the other agent to finally give up and say they can't do it.

Somehow I have managed thus far in life, to never have to utilize a branch of the USPS. Judging…read morefrom some reviews of other branches, I thought I was going to be entering the seventh level of hell. My fear for my life stands corrected. Upon entering, I was warmly greeted by a postal employee at the entrance. He asked me what I needed, which was sending a letter via registered mail. He showed me which forms I needed to fill out, and then directed me to a customer service attendant. The attendant who helped me, as well as the rest of the employees here were all in great spirits and very prompt and courteous. It looks like I landed a winner here. They offer all the normal post office services, which included PO boxes. packing materials, do-it-yourself stamp machines, and a small assortment of greeting cards and gift wraps.

Seems packages that should be delivered, are not....I have a wisc friend who never received the…read morepackages I sent. Tracking at this post office office is a joke. Most of the time when I go in there, there's 2 workers in the front, but the people in the line stand there for sometimes 10-20 minutes. this place seems to have no one who gives a dink about the importance of customer service. going to the next town over next time...maybe they know how to treat customers...

Greg and Santi are the best. Very personable and always great me with a smile. They also address…read moreme by my name because I come almost daily

Update I came here at Xmas time to mail some socks and thcheapest cost was over $7. I took the…read moresocks out of the cardboard box and placed them in an envelope. Then the cost was just under $7. All of a sudden there's no 3rd Class Mail or Package Rate? I am going to FedEx and paying MORE because their prices are consistent all year.

This post office is located in an out-of-the-way spot in an out-of-the-way town - and that works…read morejust fine for me. It's great not to have to trudge to another town's post office just to wait in some horrific line and be served by people who clearly need a break. Every time I've gone to this location to ship packages, the staff's been cordial or even downright friendly (you don't really ever expect the USPS staff to be friendly, do you?) and helpful. There's never a line (although I admit I've never come here during the holiday rush - I mean, I'm not crazy or anything) and you can always park near the door. And as someone who lives in Warrenville, well, this location couldn't possibly be more convenient for me.

My package was delivered to the wrong address. I called them and I received my package the next day.read more

5 Stars for USPS-Montgomery, you betcha! They have a very knowledgeable and friendly staff that…read moregive 5 Star service.

There are not enough postal workers up front to help people. The simplest transportation takes…read more15-20 minutes. The individual behind the desk rarely acknowledge the long lines or apologize for delays.

I don't come to this post office very often, as I live and work closer to the very convenient post…read moreoffice off of Commons near the mall, but I've come three times in the past year--though one of those times was actually to apply for a visa. I guess I have to attribute it to luck or timing, but every time I've gone there's been no--or virtually no--line, and the people working have always been polite and even friendly. The way the reviews depict this post office is the way I would depict the post office I normally use, though in fairness I've never had a bad experience there either. I already knew what I needed to have and had the paperwork already filled out, and if you're coming here to apply for a visa I suggest that you do to. Go online first and get all the details and forms you need, then go to a Walgreens or something and get a passport photo, and THEN come here. I don't remember what the fee was, but I also chose to have the application expedited so it was far more than normal. They accept credit or debit cards, but if you want to pay with cash you have to go get in line, if there is one, and purchase a money order (I decided to just pay with a card). I had no idea what applying for a visa would be like, but it was a lot easier than I would have thought; I was the only one there so I was in and out in fifteen minutes. Overall I prefer this post office to my usual one, but a post office is a post office in a lot of ways, so I wouldn't necessarily recommend that people go out of there way to come here, but if you're going to be near and you have mailing needs then try your luck here and maybe you'll be pleasantly surprised. Or maybe not, what do I know?

The usps is the biggest joke there is in the shipping industry. This post office wont speak to you…read morethey push blame to other offices they wont answer the phone. If I could leave negative stars I would! and forget filing the insurance claim its a big rope a dope scam!

Off the charts helpful! I've been here when other agents are rude, unhelpful and don't know what…read morethey're doing. This visit was very different. The agent was very friendly, helpful and caring. I use the post office a lot and they're finally getting in a good staff. I appreciate this very much.

Why make an appointment for passport? If when it's my time they are too busy working with everybody…read moreelse except me. We came in early seven minutes early and they told me to wait. This place sucks.