After todays incident, I feel like giving zero stars. But up till now , it usually had been 4 & 5 star encounters. Today, we needed to return books as my daughter is home from college (for the holidays) and the semester is over. Nobody buys books any more they rent them from Chegg or a similar place. When the classes are over , you return the books thru a shipping place. Today , we go to USPS and the the woman had no smile, no hello, nothing. She says Returns? Oh we cant take that. (She sees that our box of books wasnt taped shut as I was out of packaging tape) Points to the corner and says disgustedly " You have to buy the tape over there". And looks at us blankly. Which meant we had to get out of line and get the tape and get back into the 20 deep line of people. My daughter mumbled something like Screw her, what a bit*%! , grabbed the books and left. She does not have patience for rudeness. I just shook my head and left. Would have liked to negotiate but probably best , that we left. I get it. Its a busy day around the holidays. But you pretty much have a guaranteed job, would it kill you to show some kindness? I have some friends in the USPS , and while they stay busy, and are under time pressure, they are treated decent, make good pay ,and have excellent benefits and its not the worst job anybody ever had. Annndddd its a govt job. My point is, no one as a customer, plans to come in unprepared. But you know what, it happens. So as a govt employee , try a little kindness once in a while. Kindness kills..... read more

I concur with the majority of the reviews- extremely unpleasant experience. I don't know if the gal working has serious problems that affect her that it's noticeable at work, but she is terribly curt and rude to me and the people in front of me (who were very pleasant) and try to hire better people. read more

This is the worst post office I've ever been to. The staff is so incredibly unfriendly. I went to the Post Office to purchase Priority Mail Express Flat Rate Envelopes. I purchased three envelopes at $35.90 each and specifically explained to the postal employee that I needed to address the envelopes for mailing and that I did not have mailing labels. The employee was extremely unfriendly and dismissive and told me to write the address on the blank/back side of the envelope. She did not explain the proper labeling procedure or provide me with an appropriate USPS mailing label. Afterward, I discovered that Priority Mail Express requires a USPS-produced mailing label. I have now spent considerable time trying to figure out how to properly use Express envelopes for which I have already paid over $100 in postage. I am particularly frustrated because this could have been resolved at the Post Office when I purchased the envelopes if I had simply been given accurate instructions and the appropriate label. The employee clearly hated her job and was rude and curt with every customer. I'd seriously rethink her continued employment. read more

Awful. The lady who helped my mother scratched out the zip code on my package and wrote an incorrect one (not to mention she was rude). For context my mom is one of the bubbliest people you'd ever meet. My mom paid priority and the package took forever to even get to my state. Then because the lady put the incorrect one, without even asking my mom, the address was obviously invalid. Now the package is return to sender and it's going to probably take forever to get back there. I called USPS and even though it's at a distribution center 20 minutes from me now--they said there's nothing they can do. Management please consider retraining or getting rid of waste read more

I wish I could give -5 stars. The only good thing about this place is the employees are so kind. But I am mad at whoever is in charge of staffing this place. Like they are criminally understaffed here. Every-time I come here I dread it. I do not come unless I absolutely have to. Because everytime I am waiting at least 40-50 min in line and the line is out the door. I feel so bad for the employees every time. This place should be staffed double what it is. read more

Mail wasn't delivered, due to apparently blockage of road from construction. Only half the road was being done. My father in-law witnessed no obstruction. Postmaster response.."I beleive my carrier!!" (An appropriate response should have been, I can understand your frustration. Construction can make things complicated. I truly apologize. I'll get that for you right away. I appreciate your understanding. Customer Service goes a long way.) read more

I have mailed four certified letters from this post office within the past six weeks and all have either been lost or it has taken several weeks to get to their destination (all within the chicago suburbs). I have called trying to get tracking, have personally visited the post office trying to get help and have received no help at all. I have never had such a bad experience with post office..... Absolutely horrible experiences. I am sure nothing will be done as based on these reviews no one at this post office cares about service. Horrible, Horrible, Horrible (No wonder Trump wants to eliminate the postal service). read more

Everytime I come to the Plainfield location, there's always long lines and only one person working. On one occasion I turned around, left, and went to another location. The same person is always working when I come to this location. And if there is more than one person working, they're not at the desk taking care of customers. More people need to be hired in order to help the lady that's always at the front desk. There shouldn't be only one person taking care of customers. read more

I had occasion to contact the Plainfield Post Office about an issue with a certified letter sent to a business in Plainfield. I spoke to Sue and she was extremely helpful and pleasant. My issue was resolved, and I couldn't be happier with the Plainfield post office customer service. And the Post Office customer service person at the toll-free number on 1/10/25, who forwarded my issue to the Plainfield office was just as nice and helpful. His name was Chris. read more

03/25/24 .I use the shipping service often it's very useful and important for my small business. Overall my experience is good anytime I go here. Unfortunately there has been a few times I am serviced by someone there that has a nasty attitude and does not have an ounce of customer service. At least fake it. Never greets people, has an attitude if you ask her anything, and has a mean scowl on her face. I have never seen her smile. She's light skinned and has medium red hair. It was at around 10:30 today when I checked out. Either it's time to get a new job or she needs to be retrained on customer service. On a positive note, the African American male next to her that wears glasses was so polite and professional. read more

They can offer better customer service with a smile and treat everyone with a courteous smile. They can start answering the phone.

They help people quickly and they know pretty much all your questions. Also, Vince is very knowledgeable! Very good employee

I have not received mail in 5 days. I know that all my neighbors have received mail. Also, I confirmed that 2 other households on my block got grocery ads yesterday, and I got nothing. I was told that sometimes the printing isn't legible on the grocery ads, so then they can't deliver them. A couple years ago, when I asked why I hadn't received grocery ads in over a month, I was told that the company that provides them with the ads didn't supply enough. Well, which is it? Also, I was expecting a replacement credit card for a card that was stolen and new license plates and they both should have arrived already. For a long time, we didn't have a regular carrier, but apparently we have had one for a long time now. In the next breath, I was told we have a substitute carrier right now. This is why the USPS is a joke! Someone needs to privatize mail even if it involves a rate increase! That might even cut down on bulk junk mail!! read more

United States Postal Service - Post Offices Near Me - Plainfield, Illinois

the man helping w the customer pick up is extremely uninterested in his job. i waited nearly 30 minutes for a 2kg package i had called to confirm was there ahead of time. after i waited he told me they had returned it to sender. even though they had told me it was there and that i had two weeks before they would send it back. he told me i took too long without knowing anything about the situation he automatically blamed me. it wasn't until i started raising my voice and telling him i called ahead when he said let me take a second look. within 20 seconds he found it ?? how come you knew where it was this time ?? terrible customer service read more

I visited on 12/20/16 as I needed stamps for mailing Christmas cards. The parking lot was full so I was ready for a line but luckily and surprisingly they had three windows open and several of the customers were not in line so I waited maybe 5 minutes. The clerk was interesting- she was trying to be nice but kinda came off as insincere- however she did wish me a Merry Christmas so that was a nice gesture. I bought two stamp books $9.40 each which include 20 stamps each and a stamp to mail a card to Canada which was $1.15. read more

The must hire the dumbest people EVER!! I mean dropping packages off at the wrong home! That's the first test a mail carrier should pass. The job is paying more than 50K and you cannot deliver mail. Not to the mention the rude postal worker who traverses along oak tree ln...do you all need some people who can do the job? My mail was opened when delivered and you lie about when you deliver the item. Get it together or get another job!! read more

Customer service has greatly improved here, and even when the line is 10 persons deep I can still get taken care of with a few minute wait at most. I recently opened an Etsy store and now visit the post office 2-3 times a week and am fine with the wait, it is no longer than a grocery store. If you are coming without a box or packing material, you will be pressed to find anything in the post office - so don't waste your (and other prepared customers) time. It is very annoying when someone who is disorganized holds up the line. Come prepared and you will zip thru the line. read more

This is the worst post office I've ever been to in 70 years. Too slow because there are too few people to service so many customers.

Sometimes the Joliet office scares me and sometimes I need a change of scenery. Living between the Joliet post office and this one I can take my pick so I chose here for my most recent USPS adventure. Line was kind of long, with two employees handling it and both self service spots were being used so i got in line. At some point more employees emerged and started helping with the line. A guy came out and asked if anyone was paying with a card- he took the person who raised their hand to one of the self service kiosks that had opened up and helped them out on there. After this it moved fairly quickly. In "toddler time" my kid has just stopped standing nicely next to me and began crawling between my legs by the time it was my turn. The staff member who took care of me was fast and friendly. He actually had a conversation with the people at his window (as did the other employees) versus the Joliet location where they mostly just stare at you. Overall took under 15 minutes. read more

I walked in around closing time on a Thursday and was surprised to find only a couple people in line. This office was short on supplies (especially boxes of any kind) but the cheery woman at the front and the service she gave more than made up for the lack in selection! I'm pretty sure she was the kindest postal worker I've ever encountered. I was in and out in no time and left in a better mood than I came in. Grateful to have a friendly post office so close to home! read more

OMG! What a pitiful post office. These ppl are sooo flippin rude and obnoxious. They act as tho they are entitled. To what I have no idea but the line for ANYTHING here is ridiculous. And once you are waited on for whatever the reason they are so slow. And when you have finished your business they have the nerve to ask how your experience was and they ask you to fill out a survey. Bahahaha Service SUCKS and your survey is a FAILURE read more

I've never been to this location and not stood in line for upwards of 10 minutes, lemme just put that right out there. I stopped in today to drop a few things in the mail slot and as expected there was a line--thankfully I didn't have to stand in it. So, after countless visits to this location I've deduced that no one likes being here. No one smiles, in fact their lips tend to frown even more than the curvature of just the standard lip. I tried to be optimistic as I held the door for a gentleman walking in with a stack of boxes, but he stared at me with death in his eyes as he single handedly opened another door. What? Ok. I get it. Maybe he was just mentally preparing for the nightmare that loomed inside. Hop in line buddy. I'll give it two stars though because the passport lady was pleasant. Thanks lady. read more

Phenomenal post office. Rates are fair and the staff are wonderful. Sometimes there's a line but that's life. Highly recommend above using UPS and FedEx and cheaper read more

Can I rate you one zero? I mean I need to pick up mail and they have one person working and a line 15 deep. I have been here for 30 minutes waiting ...... just ridiculous. No wonder the postal service is going broke. Good riddance! read more

Honestly maybe those that walk-in thinking it's going to be easy breezie in an out are clearly wrong because nothing really is easy in life, however the service at this post office and other post offices are extraordinary, seeing that you go in there with a good attitude. Go in any place expecting that someone is going to help you and someone is going to help you!! You go in with a bad attitude...you're going to get some attitude back!!! Duh. No one wants to help out someone who is throwing a tantrum, so plain and simple go in there saying "yes!!! I am going to buy stamps!" and bam you bought stamps...and if ya don't want to talk to the clerk...post office now has a kiosk where you can take care of your own package. So yeah this post office is alright in my book. read more

I called to find out why my mail was not being delivered. I was informed that if the carrier cannot deliver mail due to snow they won't do it. I tried to inquire if they would be trying again as the mailbox had been dug out, but before I could finish she said yup and hung up. Sorry you guys are busy, but you are not the only ones affected by the snow. Deal with it and quit being rude. read more

Back in December of 2015 I was thrilled to see that they installed two self service stations that you can use to mail out parcels. It was easy to figure out, and a smile-less computer screen was friendlier than most of the people who work there. The machines have instruction videos on the screen that were easy to follow, except for the at the end where the instructions tell you to deposit the parcel into a bin - but there is no bin that matches the one in the video anywhere in the post office. After paying for my postage and putting the sticker on the box, I slowly approached the counter while looking around to see if I had missed the bin. There was (by some grace of God) no line, and a single clerk working at the counter. I asked her where I could put the box and she literally shook her head at me, suggesting that I was not supposed to ask. It stunned me a bit, and I have no doubt I had a shocked look on my face, so I just put the box on the counter on the other end and said something like "I have no idea where to drop this because the video says there's supposed to be a bin, but there isn't." She looked at me without saying anything, and I left. Thanks for the service, soulless computer. You too, soulless clerk. read more

If there was a possibilty for negative stars, this place would get them in spades. Rude employees, possibly illiterate mail carriers and always a convenient excuse to not do their jobs. I received horrible customer service on the phone in regards to less than stellar mail delivery and threats that i would be arrested if i came in to address the issues face to face. I won't even go into detail about the time they sent a package I mailed to the UK through Canada. Inept, rude and the worst post office to deal with. I would rather drice to Bolingbrook or all the way to Malta and get helpful, friendly service. They are disgraceful. read more

United States Postal Service - Notice I recieved in my mailbox after being told I couldn't get mail delivery with a car parked 20 ft. away from said box. - Post Offices Near Me - Plainfield, Illinois

Really sorry I had to give a star, should be zero stars. Horrible over the phone customer service received at this location ( if you can call it customer service), basically you call and ask a question , receive rude reply, ask again for clarification and get hung up on, then you call back have a rude short exchange again , then get hung up on. EDIT, ...8/15 , Yikes called again, same bad phone service, rude and put on hold and never came back to phone......at least they are consistent, lol. What a joke. read more

One thing I love is when an employee says absolutely nothing to you. No hello. No thank you. No smile. That's the best, and that's what I encountered today when I picked up a priority letter. It makes me feel all warm inside. read more

STAY FAR AWAY FROM THIS POST OFFICE! It is just as horrible as the review history states at 1.5 stars. If there were a 0 star option I would have selected that. To begin, I walked into the Post Office with intentions of shipping a auto part to New Jersey. I began looking at the packaging station for priority mail and flat rate shipping. The prices seemed fair, yet the employees FAILED TO STOCK ANY BOXES! So I had no option to use this service. I watched numerous people do the exact same thing during my visit. So while customers are scratching their heads looking for a product that the post office should stock, the 3 employees just sat behind the counter and watched as people were wondering what to do. So then I locate a box on the back wall that should work. Next I get in line to receive help from an employee and the employee tells me that I need to fill out the information on the box then get back in line! What blows my mind is that I have to get in a line to receive any help from your employees just to be turned away and then get back in the same line once I figure everything out on my own? Where is the floor staff? Where is the help so that your customers don't do things 3 times over? These employees are here just collecting a pay check. They don't care about their customers. And if they did, they would have helped when they seen the confusion on over 10 customers faces. At this rate the Post Office would be better off setting up internal drop boxes with stands for self service because NONE OF THESE EMPLOYEES WILL HELP YOU. I WILL NEVER DO BUSINESS WITH THIS COMPANY EVER AGAIN. read more

United States Postal Service - Notice anything here? Garbage and nothing stocked! - Post Offices Near Me - Plainfield, Illinois

Love this post office. Generally no lines, everyone is super friendly and extremely helpful.

Horrendous customer service, rude, incompetent. They deliver your mail/packages late, (thats if it doesnt get lost, which happens frequently) in other neighbors boxes, then you have no one competent to take your complaint, absolutely outrageously bad service, unreal! Can you please hire people that can read addresses and that know how to talk on the phone without a bad attitude?????is that even possible? Edit 8/16, they lost another package of mine again! had to put in for refund, that took MONTHS to get resolved, literally tons of phone calls and visits to this place to get resolved. Make sure if you are sending anything from this post office that you get tracking and insurance! Just pay the extra cost. Also, high turnover of mail carriers from this branch, they put other peoples mail into my box and vice versa CONSTANTLY, so if you are expecting something important, tell the sender to get tracking and cross your fingers that it doesnt end up in someone else's hands! read more

We have just moved to Plainfield a couple months ago. I don't usually give negative reviews but this has really got out of hand. When we moved into our new house in November, we figured we would probably have problems with the new address and forwarding mail, which is not a big deal. Since we have been here, the delivery is inconsistent, our mail and packages have been going to our neighbor's houses(thank goodness they are nice enough to bring it to us!) and the mail carrier does not pick up out-going mail a lot of the time. I complained to them on their website and even called. Today i find out that a very important time-sensitive document we entrusted our mail carrier to mail, 2 weeks ago, was never delivered to the recipient! This cost me a late fee. I now uploaded the informed mail app and will be faxing/emailing anything on my own that is important, because i can't trust plainfield's Usps. Update 2/02/2019- we had a couple days of no mail because of the snow. This is understandable for the safety of the workers. Today it is 45 degrees and 7pm...no mail delivery. I downloaded the Informed Mail App, and I see that i have 5 items waiting. 1 extremely important piece of mail!! I don't understand how our mail delivery can be so bad! Apparently complaining directly to the post office doesn't help. read more

Please let me update. It is now 8:13pm and we just got our mail. It is absolutely ridiculous and uncalled for!! In all my years, I have never heard of mail delivery this late. I understand it is Christmas and there is more volume, but I have lived in Plainfield for 18 years and have never had our delivery this late even during bad weather. I called to complain and spoke with a supervisor and it was a complete waste of my time. I didn't even get an apology. I was told there are other people getting it even later. Nice. I can't stand the fact I have to give a one star rating. They deserve zero stars!! read more

This is absolutely the worst post office. Employees are super rude, and good luck trying to get any issues resolved with Jen as the supervisor. I have never had anyone speak to me in such a rude manner and disgustingly disappointed with her unprofessional demeanor. Unbelievable!!! read more

while the staff are kind, the lines here are RIDICULOUS, no matter the day or time. they never have enough staff working.

Moved in new house in October. Cant believe that my mail is delivered at 7:00 PM. Most of the time I get various neighbors mail. Mail is torn up and just smashed into box. Packages never come even close to tracking estimate. Complete joke. read more

Ordered a package from amazon and it said it was delivered but I never received it. I checked the tracking and that also said it was delivered so I called, and the first time I spoke to someone he told me that it was delivered to the wrong address. he also said that they would retrieve the package and deliver it to the proper address and call me and notify me when it was delivered. without getting any of my information other than the tracking number again he hung up on me. I called a few days later and they put me on the phone with a supervisor and then she told me she was going to put me on hold for just a minute. 30 minutes later I am still on hold, and my package is no where to be found. read more

I live in Carillon, a senior adult community, with rural ( mailbox at the curb) delivery. Many of our residents have to cross the street to get their mail. Our delivery is now after dark. Seniors crossing the street for their mail don't wear reflective clothing and seniors driving at night are a bad combination. "an accident waiting to happen" called the post office today...Lisa answered...asked for the postmaster...not available...explained the situation and my concern...her reply...that is the way it is ...we lost an hour of daylight and are swamped...you should see our loading dock...it will get worse as we get into the holiday season...nothing can or will be done...I don't know if there is a way to help us out / provide better service but Lisa just did not care period. If it were my business I would remove her from having contact with the customer read more