Someone in that office stole my package, because of the warning sign on the box that stated it was…read morea battery inside they knew it was something. They stole my phone that I was trying to return. Now I have to pay for it.

Very disappointing experience. It is nearly impossible to reach anyone by phone--after calling…read moreabout 20 times, no one answered. When I finally did get through, I calmly explained my concern about a missing package. Instead of helping, the employee hung up on me. This is extremely unprofessional and unacceptable, especially from a location with government-backed jobs where customer service should be a priority. I hope management addresses this issue and improves their communication and service

usps: 9434650206221003841314 I was sitting in my office at 11:04 this morning and received a notice…read morethat the post office attempted to deliver a package. They never tried I am sitting 10 feet from the front door.

Total incompetence at this location. Package to be delivered on a Friday. Was at the store at 4am…read more Sat there all day and extended delivery to Saturday. Saturday the clowns ship it to Fox valley. I live 5 blocks away, I could have walked up and picked it up. I will start refusing to buy items delivered by the goods at the USPS. Shut it down, let the private sector handle this.

It is sunday at 1:41pm google says they are open till 3 pm…read more I have come here twice in three weeks on a weekend and they have closed earlier than their hours. i have sat in the parking lot writing this review to watch 5 more people walk up to see they are closed. so either you need to shorten your hours hire more help or or at least update the hours on the website if closing early !!!!!

I wanted to ship something to Chicago next day I was quoted $95. I went to another place and paid…read more$23 for the same UPS service. Up charging $75 is insane needless to say I won't be back.

I recently started reselling and have been visiting this post office a few times a week since…read moreOctober 2025. Ryan, Suzanne, and Mary have been incredibly patient, kind, personable, and--most importantly--helpful. I've had a lot to learn, and each of them has taken the time to truly "teach me the ropes." Yesterday, I walked in at 4:29 p.m. (they close at 4:30) with nine packages to ship. Instead of feeling rushed, I was greeted with a warm, "Hello! Come on in--how can we help?" I kept apologizing for coming in so close to closing, and they immediately reassured me: "Oh please, we're here to help--don't worry, we've got you." Their professionalism and genuine kindness do not go unnoticed. I'm so grateful for this team and the way they consistently support small businesses like mine.

The postal workers are always friendly and patient with us. We go to the post office at least 4…read moretimes a week and they are very supportive of our business.

I love this location. I've lived here 7 years and I get the same employees all the time. And they…read moreknow all the ways to help!

5-10-25 I left a small bag of groceries hanging from the…read moremailbox per the postcard's instructions. No one picked up, I guess it was because I didn't get mail, so no one bothered to look. I do this every year, but this is my last year, as now I won't bother

I have mailed four certified letters from this post office within the past six weeks and all have…read moreeither been lost or it has taken several weeks to get to their destination (all within the chicago suburbs). I have called trying to get tracking, have personally visited the post office trying to get help and have received no help at all. I have never had such a bad experience with post office..... Absolutely horrible experiences. I am sure nothing will be done as based on these reviews no one at this post office cares about service. Horrible, Horrible, Horrible (No wonder Trump wants to eliminate the postal service).

Everytime I come to the Plainfield location, there's always long lines and only one person working…read more On one occasion I turned around, left, and went to another location. The same person is always working when I come to this location. And if there is more than one person working, they're not at the desk taking care of customers. More people need to be hired in order to help the lady that's always at the front desk. There shouldn't be only one person taking care of customers.

The post office in Lemont has fast, courteous service. I…read moreknow it's not the individual offices fault but I'm disappointed in the lack of religious Christmas stamp options. They had none.

Jermaine is one of the employees there was rude as can be. I stood in a long line while he gave…read moreother customers attitude and then he closed before the hours posted on the window and when I voiced my frustration he said "I ain't got time for dat"

Off the charts helpful! I've been here when other agents are rude, unhelpful and don't know what…read morethey're doing. This visit was very different. The agent was very friendly, helpful and caring. I use the post office a lot and they're finally getting in a good staff. I appreciate this very much.

Terrible service from the clerks, if there so miserable why not find other job, would make…read moreeverybody's life easier without them making a simple post office task harder than it should be , avoid this place at all costs smh.

Today I had an important piece of mail going out to the Social Security administration. They told…read moreme that they could not hand postmark at the counter. It seems to be an error as they do it at plenty of other locations and it is important on time sensitive packages.

Just walked out- only customer. Worst customer service. Rather travel to another post office than…read moreto come here.