Someone in that office stole my package, because of the warning sign on the box that stated it was…read morea battery inside they knew it was something. They stole my phone that I was trying to return. Now I have to pay for it.

Very disappointing experience. It is nearly impossible to reach anyone by phone--after calling…read moreabout 20 times, no one answered. When I finally did get through, I calmly explained my concern about a missing package. Instead of helping, the employee hung up on me. This is extremely unprofessional and unacceptable, especially from a location with government-backed jobs where customer service should be a priority. I hope management addresses this issue and improves their communication and service

usps: 9434650206221003841314 I was sitting in my office at 11:04 this morning and received a notice…read morethat the post office attempted to deliver a package. They never tried I am sitting 10 feet from the front door.

Total incompetence at this location. Package to be delivered on a Friday. Was at the store at 4am…read more Sat there all day and extended delivery to Saturday. Saturday the clowns ship it to Fox valley. I live 5 blocks away, I could have walked up and picked it up. I will start refusing to buy items delivered by the goods at the USPS. Shut it down, let the private sector handle this.

It is sunday at 1:41pm google says they are open till 3 pm…read more I have come here twice in three weeks on a weekend and they have closed earlier than their hours. i have sat in the parking lot writing this review to watch 5 more people walk up to see they are closed. so either you need to shorten your hours hire more help or or at least update the hours on the website if closing early !!!!!

I wanted to ship something to Chicago next day I was quoted $95. I went to another place and paid…read more$23 for the same UPS service. Up charging $75 is insane needless to say I won't be back.

I recently started reselling and have been visiting this post office a few times a week since…read moreOctober 2025. Ryan, Suzanne, and Mary have been incredibly patient, kind, personable, and--most importantly--helpful. I've had a lot to learn, and each of them has taken the time to truly "teach me the ropes." Yesterday, I walked in at 4:29 p.m. (they close at 4:30) with nine packages to ship. Instead of feeling rushed, I was greeted with a warm, "Hello! Come on in--how can we help?" I kept apologizing for coming in so close to closing, and they immediately reassured me: "Oh please, we're here to help--don't worry, we've got you." Their professionalism and genuine kindness do not go unnoticed. I'm so grateful for this team and the way they consistently support small businesses like mine.

The postal workers are always friendly and patient with us. We go to the post office at least 4…read moretimes a week and they are very supportive of our business.

I love this location. I've lived here 7 years and I get the same employees all the time. And they…read moreknow all the ways to help!

5-10-25 I left a small bag of groceries hanging from the…read moremailbox per the postcard's instructions. No one picked up, I guess it was because I didn't get mail, so no one bothered to look. I do this every year, but this is my last year, as now I won't bother

This is the worst post office I've ever been to. The staff is so incredibly unfriendly…read more I went to the Post Office to purchase Priority Mail Express Flat Rate Envelopes. I purchased three envelopes at $35.90 each and specifically explained to the postal employee that I needed to address the envelopes for mailing and that I did not have mailing labels. The employee was extremely unfriendly and dismissive and told me to write the address on the blank/back side of the envelope. She did not explain the proper labeling procedure or provide me with an appropriate USPS mailing label. Afterward, I discovered that Priority Mail Express requires a USPS-produced mailing label. I have now spent considerable time trying to figure out how to properly use Express envelopes for which I have already paid over $100 in postage. I am particularly frustrated because this could have been resolved at the Post Office when I purchased the envelopes if I had simply been given accurate instructions and the appropriate label. The employee clearly hated her job and was rude and curt with every customer. I'd seriously rethink her continued employment.

Awful. The lady who helped my mother scratched out the zip code on my package and wrote an…read moreincorrect one (not to mention she was rude). For context my mom is one of the bubbliest people you'd ever meet. My mom paid priority and the package took forever to even get to my state. Then because the lady put the incorrect one, without even asking my mom, the address was obviously invalid. Now the package is return to sender and it's going to probably take forever to get back there. I called USPS and even though it's at a distribution center 20 minutes from me now--they said there's nothing they can do. Management please consider retraining or getting rid of waste

The post office in Lemont has fast, courteous service. I…read moreknow it's not the individual offices fault but I'm disappointed in the lack of religious Christmas stamp options. They had none.

Jermaine is one of the employees there was rude as can be. I stood in a long line while he gave…read moreother customers attitude and then he closed before the hours posted on the window and when I voiced my frustration he said "I ain't got time for dat"

Why make an appointment for passport? If when it's my time they are too busy working with everybody…read moreelse except me. We came in early seven minutes early and they told me to wait. This place sucks.

Off the charts helpful! I've been here when other agents are rude, unhelpful and don't know what…read morethey're doing. This visit was very different. The agent was very friendly, helpful and caring. I use the post office a lot and they're finally getting in a good staff. I appreciate this very much.

Nice guy named Mohammed helped me out with changing my forwarding address. Great experience. The…read moreline moved fast and I was in and out. I'm glad I came in person instead of doing this online.

I normally don't leave reviews but I have to say something about this Frankfort Illinois location,…read moreit's definitely giving : (shut it down location! ) They literally lost my PRIORITY package! Like come on the scanning wasn't even there and they telling me it was sent out and in route to its location when it apparently wasn't because it doesn't show it's been scan anywhere else ! I've filed a complaint against this location I see numerous complaints about other people experiencing awful things as well ! The crazy part is I wish I saw the reviews before I even went to this location with my personal asset! This is unacceptable I was trying to get someone at that location to help me recover it and they just kept continue to blow me off! Please someone needs to investigate that this location is clearly not doing their job properly and they are very unprofessional! One more thing if I could have given 0 stars I would ha