It's a postal service location with long waits, cryptic signs, and employees yelling directions from behind counters to people far away behind another counter. Then, of course, you get to watch 3 people get all the way to the front of the line only to learn they did not need to wait to drop off their mail, 2 people storm out when they learn the entire passport process is longer than seven hours, and four workers who shut down their windows because they planned their breaks during peak hours. When you get up to the counter expect short curt answers from staff who appear to hate their job. The real question is, why am I wasting my time reviewing post offices? read more

Getting your passport done on Saturday? Get in Early, seriously . Don't try to get in an hour before the 1pm close, you need 2 hours to stand in line. They have this line every weekend, they should staff twice as many people to crank out these passports. What ever way the post office is staffing the passport line, it's not working, as 50+ plus people can attest to that. read more

Rude rude rude absolutely rude customer service. One of your male employees thought I was stealing a box This morning on Saturday, January 4 at 9 AM.and I was actually trying to look for a label and he yelled at me so I just left. You could just kindly ask what I'm doing you can see I'm not stealing and I had a wallet in my hand prepared to pay so don't assume and be kind and considerate please and thank you. read more

We live on Buckley AFB, and our carrier is always late delivering our mail, if we get any at all. Here it is 4:30 in the afternoon and still no mail. Hire some staff to meet the needs of the area! read more

I went to the post office on the day my package arrived, and they had not processed the pallet at that point (that was on me being impatient, though I remained kind and understanding). A lovely post office representative (alana - not sure the spelling) not only checked twice, but took my number in case my package was in the pallet. The very next day she gave me a call and let me know it was ready for pickup. I am so pleased she remembered and followed up. It just shows what a little kindness can do for a person/situation. So for those who are frustrated at the office, remember they deal with frustrated people all day long and it's not right to take it out on them (yes, I saw it twice while I was there). You never know, maybe they'll above and beyond to help if you show a little compassion. read more

This is a busy post office which will give you great service IF you know when to come. The best time to get into this location is between 8am-11am, and 1pm-3pm when the traffic is the slowest. I have always been impressed with the attention to detail and how friendly this staff is. Even during Christmas season, you will be amazed how relaxed these workers are. Kudos to you all! read more

This by far the worst post office I have ever had to deal with. They don't deliver the mail to almost 6:00 - 7:00 pm. They make excuses as to why a package could not be delivered that are not true. For example one time they said the entrance was blocked and it wasn't. Last night they claimed they tried to deliver a package that needed a signature 7:13 pm. They made no such attempt, I was home all evening. Claimed they left a note, no note on the door. Because of the mail carriers laziness I had to reschedule. I have complained before but nothing is ever done about it. read more

The delivery guy from this branch (not our regular mailman) suuuuuuuuuuucks. He rang our bell to deliver a "sign for" package and waited a respectable amount of time........BS - he was gone in seconds ! As I was upstairs and making a porcelain deposit, I had NO way of getting that package- and I hurried like a mofo too ! When I yanked the door open and yelled and waved at him he appeared to be looking right at me and drove away - all captured on my ring device. Someone might ask why or if I tried talking through the ring device to the delivery man, I did try but I'm not sure if the Ring mic picked up my audio from my end or if he was just as deaf as he was blind. read more

This is a rather large post office, main one in South-Eastern Aurora. It's where you have to pick up certified letters, get a passport, etc. I've never had a problem with the people working there, they're always pretty friendly and helpful. However there is almost always a line. They try to minimize it, but there's just never enough people working. So be prepared for a wait. read more

If I could rate you with no stars I would. You have a THIEF in distribution and sorting. Someone is comfortable stealing out of my packages. Don't ship from this location till they find their thief. This is the second and last time you will help yourself to my property. If you too have had a problem you should speak up. This person is comfortable taking things that don't belong to them. They don't deserve to work for the post office. Find your thief! You are no longer a trustworthy location for anyone's mail! read more

I'm not totally sure what the reason is, but they know that there's almost always a lunch rush and they always only have one person at the counter during this time. It gets to the point that the line snakes all the way out past the entrance. Please figure this out. Spending your entire lunchbreak waiting in line at the post office is an unnecessary level of stress especially when there's definitely usually another person in the back that runs the other register. read more

Long story short... I am in a rush to get my passport (yes, I know this is my fault). I was turned away by the post office closest to me that did passports "without an appointment". The Buchtel station. The "passport" man who worked at Buchtel decided to turn everyone away except four people. Keep in mind this happened about 45 minutes after the passport line opened. I also called them multiple times before arriving and never got an answer. I showed up to this station expecting the worst. I did wait about 45 minutes before I was seen. However, the lady that was doing the passports was the nicest lady ever! She was so polite with everyone. She treated everyone with respect. Even people who did not come prepared. While I can't speak for the whole post office, I will say come here to get your passports. Just like the DMV, this place will always suck. But seeing this lady made my experience one thousand times better. I really wish I would of asked her name. To the lady who did my passport on Thursday April 16,2015 thank you so much! I really hope this post office will give you recognition for all your hard work! read more

The absolute worst post office ever. Their customer service is horrific and are the worst at forwarding mail. Multiple times we are getting mail delivered to our old address instead of being forwarded. Also "threatened" to not deliver mail since we were returning mail that was not in our name? They are ridiculous. I would give 0 stars if possible. read more

I really hate giving bad reviews, especially with the post office. I live with this fear that if they were to read this and find out my home address my mail might get rerouted to Greenland or my ex wife, ..When I moved here a year ago I was admonished by several different people to avoid the Aurora main post office, to go anywhere else, even into Denver, as it was so bad. Anyway, every time I do go in there it's to stand in a long line for a very long time. The last time, it was in the middle of the day and there were 12-13 people in line and there was no one behind the counter. I stood there for about three minutes, and decided to cut my losses and leave. A clerk did come from around back and took the next person in line.....one clerk for 5-6 windows and 12-13 people in line...I start thinking, does Fed Ex or UPS deliver mail? I went out into the lobby to the automated machines, several people in line, and one of the two machines were out of order. Eventually, I was able to mail my small package, but what an ordeal. If I had the time I would have asked to speak with someone in charge, but I get the feeling that there isn't anyone in charge. read more

US Post Office - One Window Clerk, Plenty of Waiting! - Post Offices Near Me - Aurora, Colorado

This USPS has to be one of the best locations I had to ship a phone out and the machine got stuck feeding my sticker and after I got it out. The manager came out at 7P from the facility floor and helped me get the package out. Claudia at this facility is truly a first class representative of the United States Postal Service I know that she completely embodies the leadership and customer service. read more

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5 stars for the woman with really short, blonde, boy hair cut. She is ALWAYS so friendly and amazing and so is another lady, blonde as well, has long wavy hair. They're always so pleasant. Ed on the other hand is such a grouch, hates his life and his job and it shows. read more

Sending packs back only after one day. Never delivering packages to my mail box and or door. Ruining business for internet sales. Lazy incompetent. Understaffed and crappy employees at location very rude. Need to hire new people with better attitudes. read more

This place is a fucking nightmare. If the 30 person line with only 1 or 2 employees working isn't bad enough, my packages have now started to be sent out every 2-3 days instead of every single day like they are supposed to. Somebody should absolutely be getting fired for this. Mail pickup is scheduled for mon-sat at 5:30pm, not every 2 days at whatever time they feel is best. Total joke. read more

Horribly rude and incompetent staff! I would go to any other post office before going here again. I got short and rude responses to my questions. I told the employee that he had not been helpful and he audibly said under his breath "I will beat your ***". When I told the manager that he had threatened me she said" it takes two to tango" and shooed me away with her hand. This employee should be without a job by the end of the day! read more

Another case where I wish I could leave negative stars. When your whole purpose is to make sure to get people their mail and you fail... I mean come on! Cherry on top is that none of them seam to even care. I would rather drive 30min out of my way than deal with these people. Rude, incompetent and oh so frustrating! read more

I came in to get a letter. I came in early but still had to wait an hour but that's no big deal as is expected. The issue is one of the ladies behind the counter was extremely rude to the customers. In line I witnessed two people trying to ask her a question the first person she ignored until she walked away then the second person she was very rude and told her she would have to wait in line like everyone else. I heard her say that you don't have to be rude and then the lady behind the counter said you're being rude because I am helping a customer. Like you can't take 2 seconds out of your day to answer this lady's question? Some people man read more

They gave the old owner of my PO Box the letters from the bank with my new credit card and I had to file a fraud claim

This really is a zero star review. We put in a change of address 10 days before our move date. Six weeks later, still no forwarded mail. This is after putting in two online tickets, talking to corporate twice, talking to Alameda three time and the customer affairs office. Nobody could give us an answer as to what they did with our mail - did they return it? Is it just sitting somewhere? Did they lose it? We spoke to the new owners of our old house and they have received nothing. I talked to our new post office and carriers, they said it has to be at our old post office (Alameda). The staff is a joke - 4 different people saying they'd talk to the carrier and get back to us and we haven't heard a thing. Horrible customer service and not knowledgeable at all. read more

This was my third trip this afternoon to file a claim for a ridiculously damage parcel that arrived 4 days after confirmed delivery date with everything broken in it, it was for my daughters wedding shower and arrived too late. First trip, had tried to file on line but it would not accept photos, second trip, 12/30 a worker kindly made copies of all 9 pages of my claim and said a supervisor would call that day. Never heard from anyone. Today, 1/22 I was greeted by a very rude SUPERVISOR, named Claudia, who yet again asked me to file a claim. When I asked her where was the claim I filed before, she threw her own coworker under the bus, said he was a man and he doesn't know how to do things right. I was calm but now the line is out the door. I told people behind me my situation and showed a picture of what the box looked like upon arrival. Claudia decided to walk away and do some kind of meditation. Brag on her position of 25 years! With supervisors like this no wonder this post office gets such terrible reviews. She told me I should of got the first clerks name and that the box was probably not good for shipping. Everything was double taped and in bubble wrap! I tried and tracked this package with numerous phone calls to this post office to no avail. It showed up ridiculously damaged, holes in it and 4 days late, with insurance and priority mail payments. Well Claudia, the supervisor, was really reluctant to give me her name even though she blamed me for not getting the name of the first clerk. She yelled at me that I was going to report her, jury out on that, hate to see anyone lose their job, but this was handled so poorly. This is a government job! She gets paid for customer service. She then stepped back and announced to the crowd how wonderful she was and tried to humiliate me. Well girl, I spoke with several people in line that witnessed this horrible customer service and took phone numbers that they willingly gave me if I need them to back up this story. You at the very least should be suspended from your post until you know how to deal with the public. I was totally respectful and I have pictures of you and the people in line that offered to back me up. Rant over! Terrible supervisor! Wow! I just read some other reviews, time to take action on this one. Claudia is mentioned several times. read more

HORRIBLE! These people are incredibly rude. No one at this office should work in the customer service arena. Beverley was angry and rude before I could even tell her my name and issue. I was then told i couldn't have her name to file a complaint. If I could give 0 stars, I would. read more

If it weren't for being understaffed and long wait times I'd give more stars. The staff may be grumpy but I would be too if I had to deal with some of these customers. I just expect to wait and when I FINALLY get to the counter I smile and am polite. You know what... I get really good service. Ive only had one issue with certified mail being lost... also due to staffing issues. We always have a different carrier. I wish the USPS would take note and fix this. If we all need to stop paying our bills online and use the post office again and perhaps they could hire more people. Until then plan to wait. read more

This post office is much like any I have been to, except that I think they took the money for repairing the potholes in the parking lot and spent it on a "thank you veterans" sign. Which I guess is appropriate since it feels like driving through a warzone everytime I park. read more

Worst Ever Customer Service Experience.... A packaged of mine was shown as being "Delivered" yesterday but I was home all day and nothing was delivered.... So I called them, was placed on hold for 10 min.... Then was transferred when they got back on, because they were clueless as to how to track my package, once transferred, They hung on me. I called back and got a machine that said it was not a valid number. I tried again an hour later just to get the The Rudest Person I've ever encountered.... In the middle of sentence, she says she's got a call and just hung up the phone..... They've got some serious serious Problems over there at USPS. If you can help it, I don't recommend any of you reading this, use USPS for any of your mailing needs. Tony read more

It's a Post Office, we've all seen them. Heck, I even grew up in one as a kid as my father worked at one. This one is always clean. Yes, there's almost always a line but it happens. Staff is always courteous and helpful and always willing to a answer even the stupidest questions. read more

This post office welcomed me to Aurora when their postman said he felt threatened by me (5ft 115pds) when I asked about my mail with my ID on my person at the main mailbox hub for apartments. When I went to put a complaint in at my local post office BOTH the managers were RUDE and did not take my complaint seriously. Although one of the managers came told me he had to reprimand the initial supervisor because she was being aggressive towards me. Also it takes a MINIMUM of an hour to get thru the line. WORST POST OFFICE IN THE WORLD! read more

Hit and miss as to whether mail hold instructions followed - mostly miss. Had mail hold for two weeks, arrived home early so went to pick up mail, small bundle, not two weeks worth (surly attitude from clerk). Arrived home to find mail box stuffed with mail. read more

I love coming here and I hate going to the post office but Claudia and Josh are the best. They really go above and beyond for their customers. They answer all your questions and help you the best way they can. Claudia is amazing, she always has an awesome attitude and beautiful smile. read more

My expensive makeup that i was sending to a friend for her birthday was clearly torn open on the end and taken, THEN they returned the empty postage back to me all torn open and dirty! read more

This place has the worst customer service ever. They answered the phone put me on hold then someone was over heard saying "is someone on the line?" The person said yeah and proceeded to hang up on me. Now will not answer phone read more

Horrible post office. Great way to waste an afternoon! I waited in line for an hour while carrying a 10 month old baby. The associate who "helped" customers in line to speed up the process had no idea what she was doing and told me they would have tape at the counter for me when I asked. Also, I told her I was mailing one package by media mail and she wrote that down without asking what was in it. When I got to the counter after waiting an hour, the associate told me she didn't have tape for me and that I would have to go purchase some from the wall. She saw me holding a squirming baby and told me she couldn't help me tape the packages because she wasn't allowed to, so instead I had to step aside and tape them with one hand while she helped another customer. When she finished with that customer, she started helping me again, and then she asked what was in my media mail package. I told her it was catalogs, and she said it didn't qualify. She said it would cost $8.62 to mail, and that I could have put them in a flat rate envelope and mailed them for $5. I wish someone had told me that sooner instead of after I had sealed the box! I have never had such a bad experience at a post office before. This was the first and LAST time I will ever go to this post office. I will use Fed Ex or UPS next time, if given a choice. read more

If I could give 0 stars I would. 1 hr and moved 3 people in line. 1 service rep is unacceptable. People not filling stuff out first doesn't help either. read more

rudest people on the planet. the supervisor there was the rudest person I have met inmy life. She was loud and was yelling at me in front of people. Asked me if I wanted my package that I would shut up nd listen to her. Because I wanted my package, i didn't say anything. This is the black supervisor, female with the power trip. I'm sure anyone who works there, knows who I am talking about read more

I have called for 4 weeks complaining about mail I haven't received and the abundance of other tenants mail that is thrown in my mail box. I have become the the mail deliverer for the misplaced mail left in my box. I have received 2 pieces of mail from this carrier in the last 30 days, no bills at all! no priority mail! no legal docs! Delivering mail after 7pm! Not even the weekly grocery ads! This carrier has cost me time and money..My advice is to record the carrier as we have and If you don't have to use this post office..run from this post office like you are on fire!!! read more

Passport service is horrible. The line was only 5-7 people when I came in. However, it took me and people in front of me 2.5-3 hours. There was only one window open for passport, and they put the guy who barely took the passport class to take care of passport. It wasn't his fault, but his manager. He had to go ask questions every 30 seconds. And he took much longer to review documents and go through the process. When I voiced my concern to a lady who we thought was the manager, she seemed to be careless about it. Anyway, do not go here for passport if you do not want to waste your time. read more

Only come here if you have nothing else to do for the day!! Passport line is a JOKE with one person working. Absolutely ridiculous and uncalled for. I would almost rather be doing anything else than come to this awful place ever again. The mail line isn't much better. If I could give this place 0 stars I would. AWFUL! read more