Average post office. Who ever has a good review for a Post Office? But this one is notorious for lines. Staff has always been nice to me. Don't own a PO box here so I really can't say about those services. But sometimes you need to use a postage meter. At the entrance this spot does have a self serve kiosk of sorts. Never used it so I don't know how easy it is to understand. But depending on your time of day expect a line plus some. Only stopped in twice in my year and a half visiting this location without a lengthy 15-20 minute wait. read more

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I have had the most upsetting and stressful experience with this location. I was treated with disrespect by the counter employee to the letter carrier, to the supervisors and above. To try to get my situation resolved I made 5 in person trips there, called the 800 number to lodge complaints and also contacted consumer affairs. I will never go there again, read more

I'm trying to reach the post office and I've called 10x this morning and no answer at all and end up being disconnected every time. I've called the 800 number and keep getting the run around and no answer either. I need help finding the letters I mailed out that never arrived to the address I shipped them to. I have no vehicle and can't make it to the post office during open hours. how do I get help!!!!!!? I'm so frustrated right now. this is aggravating I can't get ahold of anyone at all to help me. please help!? read more

This an update to a review I left yesterday. I must appologize to the carrier for our business that I said was lying to the supervisor while on the phone with him. The carrier had dropped mail through the slot and an employee had picked up and not let me know. However that does not change the rest of the review regarding failure for 4 days not delivering our mail read more

If you can go elsewhere, do so. Save yourself from the headache. Rudeness and complete lack of customer service. They were rude when they didn't give an accurate ETA of a service they provide. If you need a mailbox key they will tell you 7-10 days. It's 4-6 weeks. That was my experience. I've moved to new districts and cities and states this was the worst experience. read more

horrible service and wrong information. have tried to get my passport 3 weeks in a row and the last time they just had a note on the door saying no walk ins today even though an employee told me it was open the day prior. got there two hours early and wasted yet another Friday because of this place. read more

Packages arrive open and missing items. Local office doesn't answer the phone. The mail carrier routinely doesn't pick up outgoing mail. Packages are also damaged. Calling is working too find out why this happens or what we can do when they refuse to answer the phone! Denver area was much better, sadly. read more

I got yelled at by a worker because I made a mistake in trying to mail my package. He did not explain the mistake nor offer any solutions, he was rude from the start and came at me with so much hostility. I left without even mailing my items because I'm not going to get treated that way for making a simple mistake and get yelled at like I'm a child. I would not recommend doing your mailing business here, employees are terrible. If you see a bald guy at this location, stay clear because he will probably yell at you too. read more

I have a PO Box for business in addition to receiving personal mail at my home address. Both addresses have belonged to me for over 30 years. In the past year I have had business mail Returned To Sender TWICE, despite the face that there was no mistake in the delivery address. It's no fun to deal with clients being upset with me for changing my PO Box address without telling them, when in fact my address is unchanged. I apologize for the inconvenience and extra postage expense and ask them to resend it, thankfully it was actually put in my box on the subsequent mailing. Then I recently received notice from the country that I am now an "inactive voter" and will not be receiving my ballot because the post office returned it to the county as undeliverable! As mentioned, I've lived at the same address for over 30 years!!! A phone call to the county clerk's office confirmed they have the correct address, but I have to drive to their office with ID and proof of address to reactivate my voter status. Extreme carelessness and/or incompetence from this post office is creating a lot of inconvenience for its patrons. read more

This post office is fantastic! Packages shipped out of here always arrive quickly to my customers. Workers are always friendly and efficiently. Keep up the good work :) read more

Would give zero stars. Always rude and impolite the countless amount of times I come in whether it's a new employee or a bitter veteran employee. I just don't know how many different employees you can run into at one place and every one be in such a shitty mood all the time. Bad attitudes must be taught in the training manual. I actively encourage all people to use FedEx, DHL, or even the UPS Store. It's just hard to avoid using these people when receiving international packages. The USPS would rightly be out of business if it weren't for taxes. read more

We've had problems getting our mail forwarded for the last 3 years. Even after we called this office in February to just hold our mail until the end of March when we returned they mysteriously had not one piece of mail. Now today when the mail person delivered the mail part of it was laying out on the sidewalk, I guess he dropped it, then he cut through to get to the neighbors house and hit my new jeep with the mailbag. Thank goodness he didn't dent it but it was a loud bang on my ring camera. Something needs to change!!!!! read more

I had a package that was being delivered to me. Unfortunately, the address was wrong. I called the sender. They referred me back to UPS. I called UPS. They told me that there was nothing they cd do as it was being turned over to USPS. I sighed because I knew where this was going to go. Today's carriers just don't care like they used to. I called USPS and they left a message with the carrier, a gentleman by the name of BP. I know without a doubt that ANY other carrier would have dismissed the issue citing it as "not his problem" or "she shouldn't have put the wrong address" etc etc. As an older person with eyes that aren't so good, I admit it. It WAS my fault. But this guy, BP, was kind enough, thoughtful enough, HUMAN enough to drive my package to my house. All I can say is WOW. That's the kind of thing that just doesn't happen anymore. BP, you are a TRUE United States Postal Worker, the old school kind. From the bottom of my heart, I thank you. read more

Great and friendly service, customers are a bit of jerks but that seems normal especially based on reviews. But was able to call and have an address amended. Clerks were great. Will be very sad to see this Old Town Post Office go (rumor I guess) but too many just complain for selfish reasons. read more

HIRE MORE PEOPLE. Longest wait on a Monday at 12:30 Everyone has been waiting a half hour atleast. If there was another option I would go there read more

Even for a post office, this location is bad. None of the staff will go out of there way to help customers. I live only a few miles away from here, but stopped coming all together because of the appalling service. In addition the on-site staff, the mail carriers are largely inept. In the 3 1/2 years I've lived at my home, I've had over a dozen issues with packages or important mail being not being delivered or delivered late. If packages require a signature, the mail carriers are so lazy that rather than ringing the doorbell, they will simply leave a note saying they missed you. This has happened to me on more than one occasion waiting for the carrier to deliver a package and hearing them come to the door without ringing the doorbell. The worst part is the complete and utter indifference and pretentiousness I received from the female manager who run this location on the multiple times I've reported these issues. I would recommend going to one of the newer locations instead. Staff is more friendly and capable. read more

Slow... s l o w w w w w. So slow. Nice employees, but I think I left there 10 years older than I walked in. read more

The Indian Tree Post Office continues to explore new lows in delivering mail to the public. By Federal Law they are the only ones who can use your mailbox and they are in every way the monopolist provider who knows you have no alternative. Want to see changes in delivery?? Then take away the monopoly and make them earn your business. I have had the carrier did not want to delivery package, nor even leave a note, but had marked the package delivered experience. Seems like they were afraid of delivering to a 30 plus year resident at that address with no previous problems with a completely open front porch with only 2 steps. I think she was just too lazy to walk that 35 feet. Now, she has stopped delivering my mail for 8 days when a change of address covered only my son with a different first name. Guess that was too high of a bar to expect her to understand. The help I have received from the Office at the Indian Tree Station knows no beginning. If you would like to experience trouble with your mail, just move into the station's service area. If you want those troubles to end, pray they eliminate the Post Offices monopoly over your mail. read more

Dear Post Office 80004, Something is terribly wrong there. I address letters correctly to an addressee whom you are supposed to service and you mark the letters "UNDELIVERABLE" ! I send payroll data to this addressee and you mark this "UNDELIVERABLE" and you have the letter returned to my address in Lakewood after TEN days ! This shouldn't happen ! There are several people who have had the same results, people who do not receive their mail very consistently. This shouldn't happen ever ! I am going to send a letter to Megan Brennan and launch a complaint via our US representative and our senator (Gardner). Something is very wrong and you need to fix it ! Perhaps I shall simply fix the problem for you ! read more

Don't bother coming here, I just realized that I could have just done online postage, ugh! I keep forgetting the advances in technology. I'm just still in the era of purchase @post office to mail. read more

After not receiving mail for 3 weeks i found a note in my mailbox readin "vacant". On the other side of the note was another address and the residents first and last names. Figuring there was a mistake I tried callin the post office multiple times. No one ever answered so I decided to take the day off work (I am a public school teacher so this is extremely inconvenient for everyone) to deal with the situation. When I went to the post office the man behind the desk was extremely nice and helpful. However, he went to get my mail and the the mail carrier for my area came with him. The mail carrier began to inform me that I had not picked up mail since August and he has been carrying it around all over town. I have picked up my mail since August. In the mail they gave me none of the mail was from further out then 2 weeks. The mail carrier then told me he left that note in my mail box to "send me a message" and to "get my attention". Other mail carrieres came around the corner to watch and I began cryin. Under his breath the mail carrier said he needed to boss because I was bein "hysterical". Embarassed I grabbed my mail and left. This mail carrier did not leave any formal note informing me of the situation, he illegally seized my ballot, according to him he disposed of some of my mail, and he verbally harassed me in the post office. How is this man able to work for the government is beyond me. read more

I have never wrote a bad review in my life, my glasses always half full ! however when I was at the post office the line was kind of long I asked one of the ladies in line if she would mind asking the guy when she got up there (if they had applications here for passports),I was not trying to cut in line just did not want to stand in the long line if they did not have them !!!!!!!! The guy behind the counter named Chance raises his voice and says she needs to stand in line like everybody else, very hateful! I don't care who you are or what you do you do not need to be rude! Especially at your work! read more

I have to say that the staff at Arvada, Co Post Office are AMAZING. They have to deal with a huge Customer base, small number of Employees (I mean really who wants that job). They never get angry or flustered and Magnolia was so kind to me when I had a ton of mail to post. The line was out the door and she never made a mistake or lost her composure. Every Employee there have been kind and professional to me !!! read more

They lost a package of ours, the carrier scanned it as delivered, the business said since it was scanned as delivered they can't refund or replace the items. They weren't helpful at all. Mail was on hold and still delivered packages. There is always a line, clerks are not nice ever. They all look miserable and their tone...it's clear they don't want to be there. Needs some work! read more

Post office was quite busy, but the line moved quickly. A very helpful employee named James was expediting the process by retrieving packages for those who were picking up. He also directed me to the self serve kiosk for the small packages I was mailing and helped me use the machine. Much smoother process than I anticipated! read more

Fast and friendly service every time I come here. You can get passports here as well. They also have a great selection of stamps for those who like to collect them. This is my post office of choice! read more

I am not to sure what is going on here at this office. This is the office that delivers our mail. While my mailman is extremely awesome, this office has issues! Our mailman replaced a woman and he is so much better. Always friendly and helpful! That is why they got three stars. If this was a review for just him he would get five stars! The employees that work at this branch are also friendly and go out of the way to help! I have called for different things, and they seem to be eager to help! We moved back here three months ago from the western slope, it took over a month to start receiving my mail regularly. My old office was forwarding everything as it came in. I did do a change of address a month prior to moving to keep from having any of these issues. Since we have lived here I have had to fill out three green slips that state the records they have show my apartment is now listed as vacant. I have not moved nor have I put in a change of address. This may be an issue with the main hub in Denver, but extremely frustrating none the less! When we moved here we received mail for five different people. So does that mean every time one finally updates their address we have to fill out another slip stating that we have not moved? If so that is absurd! It is a waste of our mail carriers time and mine. read more

It's a very busy post office! It is definitely worth the wait if you want patient professional people to help you. I go here at least twice a week and the people behind the counter continue to have a smile and get through people as fast as possible...my only suggestion would be watch the counter and have a floating cashier when employees go to lunch or break! one person at the counter is kinda hard on customers and the one employee! Other than that all the workers are very helpful and friendly! read more

I went in for passport services and was pointed in the right direction by the person behind the counter. Carrie was super nice and took care of my application. Just make sure you make an appointment online beforehand! read more

Worst experience ever. Post master says amazon packages arriving from amazon are sorted and shipped the same day. But then says "we can't deliver what we don't have". Tracking shows two scans at the facility. On top of that the carriers cannot deliver mail to the correct address. Once again the government shouldn't be involved in things better left to businesses. read more