Very helpful staff. Isaac very kind and helpful. But an item was stolen from me in route to my cousin. A iPhone was stolen somewhere between ups store and its destination. Phone was taken from box and replaced with a non usable old phone with leaking battery. Obviously it was taken from some employee from ups. My fault. I did not add additional insurance. UPS paid me what they insure the package for. Not really fair The phone was taken and switched out with a piece of junk. There is a thief amongst the ups organization. It is what it is. I guess I should be happy that I got something. One problem is. They place a sticker on the box saying there is a battery inside package. With a small box it kind of tells the thief there could be a phone in the box. Shippers be aware. Again the store is nice and friendly. I am just unhappy that I wasn't paid what the phone and otterbox cover was worth sine they stole my phone read more

They're good if they're open. But there hours online don't match their posted hours on the door. When confronted about the issue, they retorted with a bad attitude and excuses, never speaking to the issue....this issue has persisted from 2024, it's now March of 2026. read more

I was informed to bring in my return to any ups. They wouldn't take my item which was in a box. Huge waste of time.

I paid extra to have a package delivered to this store to hold until I could fly home. Then I got notification that the package would be returned to sender. I called the store DIRECTLY asked them to please hold onto it just 2 extra days until I flew home. They acknowledged positively, but then my package was returned to sender. Ugh. read more

If you are trying to decided what UPS store to use, DON'T use this location. HORRENDOUS customer service and attitude! I recently went to return am Amazon item. I was busy pulling up the return code on my phone, to make sure it was ready when I got to the counter. In that process, I didn't notice the handwritten note on the door. I entered the store to complete my return. After a minute or so, the UPS employee behind the counter on the computer, and I had a nasty encounter! UPS Employee: "what can I help you with?". Me: "just a return for Amazon". Ups Employee: "Can't do that the systems down" Me: "Oh, okay thanks" As I am walking out of the store the UPS employee said "That's what the sign on the door says IDIOT". Completely, uncalled for, and horrible costumer service experience. It's not the first time I have had nasty service from this employee. I just brushed it off in the past. Hey, UPS employee- if you want to bitch about a costumer, which I am sure we all have done, do it after the costumer leaves the store. Not appropriate in anyway! read more

The UPS Store - UPS Store employee that will let you you're and idiot, if you don't notice a handwritten note on the front of the store door. - Printing Services Near Me - Arvada, Colorado

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In the process of sending a return via ups I dropped the shipping label in the muddy water as I entered the store. The counter clerk said I needed to print a new label and it would cost me $2.75. VERY POOR CUSTOMER SERVICE. read more

Nice people here, this store offer UPS drop-off, shipping, shedding, copy, printing, faxing, Amazon returns, USPS no receipts drop-off, mailbox, and selling packaging and office supplies. Highly recommend! read more

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Great experience!! Fast service!! I stopped in on Saturday to send 12 very important over night packages. Gracie helped me. She was very accurate when typing out all 12 different address and PO numbers. She was very nice and helpful. I'll be back...hopefully Gracie will be there to help me again. This is a convenient location in the middle of Arvada and it will be my new, normal drop off spot for all my shipping needs. read more

I have had my mail here for over a year and have had only but positive experiences. When I need to have my mail packaged and forwarded, they do it without issue. read more

Friendly service BUT I was told I could NOT insure food (even non-perishable) which is incorrect. My order was lost and I lost over $300 of goods because I was told I couldn't insure it. The workers were friendly and tried to help me, but they couldn't. Management never got back to me. I almost gave 2 stars for friendly service, but not acceptable that I never heard back from management. I sent more goods from the Wheatridge store and I was told I should insure the nonperishable food items. read more

Came in today 4:15) pm to return things to Amazon and the girl with dark hair (black) said "just letting u know if the box doesn't close it's not our fault, I said ok well it's just pillows, so u should be able to push on it, she says I'm "just covering my ass).....lovely. I guess when it's hard to hire people to work, you will settle for anything. read more

Great place to go for shipping, Amazon returns, package drop off and own a mailbox here.

Since I left my review, an 'employee' has responded with falsified information and I have been told my mailbox is not being offered to me to renew... which I am more than fine with. I have never cut the line- in fact, as part of my review, I have detailed how long I have spent waiting in line on almost a daily basis, I have never asked for more than one piece of tape and almost always have the boxes sealed before I come in, and have personally witnessed Angie belittling staff, customers, and having an overall bad attitude. It's unfortunate that this is the response for a TRUE and accurate review of a store. Instead of fixing the issues at-hand, they try to attack paying customers... this is an interesting business model. I have heard multiple people say they avoid that location and as time has gone on, I understand why but always have the benifit of the doubt. Angie, I would be happy to speak with you about this personally- you know how to contact me. Cheers and best wishes read more

Terrible customer service and rude interactions with business owner, would not recommend using this UPS location if at all possible

I have mailed packages from this store multiple times. On two occasions the package did not arrive to its destination intact. The packages were opened, and contents removed. I was super disappointed. I tried to communicate the issue to the store, and never had a response from anyone. read more

One particular staff member (Mimi I believe?) needs to stop being so condescending and not take out her frustrations on others. I came in with a question, hopefully looking for a solution. A little girl had helped me get my package scanned to ship out, but I asked if there would be any issues with the address (the printing label had rearranged the address a bit). The little girl wasn't 100% sure, so she asked Mimi for clarification. Instead of trying to be HELPFUL, she scoffed and looked at me like I was ridiculous, then continued to tell me "We don't know any of that. We just scan the package. We wouldn't be able to tell you anything about the address." I wasn't really looking for a lecture on how far your responsibilities go, but a solution would have been nice. I had to take my package back home because I wasn't sure if it would get lost with the rearranged address, and she scoffed at that too. I just don't understand the condescending and rude behaviour. It truly is unnecessary and Mimi needs some training on how to treat customers. read more

Had a great experience - Grace was very helpful and very knowledgeable. I hope to work with her again for my next shipment.

Have always had great experiences here! Highly recommend for shipping and drop offs

Absolutely love the staff here! They always go out of their way to make you smile. So helpful! Their store is extremely busy and the owner has thought of ways to accommodate all customers -she realizes my time is valuable, I really appreciate that. read more

The woman who helped me was so extremely rude!! Idk how she still has a job she needs to b fired. You'd b much better off going to another store!!! My label didn't go through & I said I'm not sure what I did wrong. She says very rudely ( Idk know either ) didn't offer to help no nothing.. very rude. Please fire her!! This store has terrible customer service. Take the time & drive somewhere else. read more

Today, Dec. 18th This store was crazy busy! Tanyetta helped me very patiently getting a label for QVC on their computer. SHE went way out of her way to help get this package in the mail. I will use them again and again with that kind of service. You just don't see that any more!! Thank you, Tanyetta for the great service! I hope the ownership of this store appropriates you! read more

Always well lit, organized interior and staff have always been helpful and courteous. I've never had any complaints with this location!

The worst customer service!! The girl that was at the counter was most unpleasant; throwing packages around and told me to "just wait a minute" for her to help me. When she finally summoned me to the counter it was very clear that this person hates her job and needs to find another one or work behind the scenes rather than in front line customer service. No need to be so negative to the customers that support her paycheck by using this location for shipping. I was dropping off an Amazon return and based on the interaction with this UPS store employee I would expect that bad customer service is not acceptable by either company standard. Just be nice; it will make your day better! read more

The ups near me closed so I had to go to this one or drive a very long distance. Staff is still incredibly rude. Too bad!

Do not ship your belongings from here unless you want them to show up at your destination completely destroyed! I even consulted the staff about which box to use and how to pack my belongings prior to shipping. Then, the box arrived 6 days late and was completely destroyed, with a tv I had never even opened destroyed, family pictures water damaged and broken glass everywhere. The box was water damaged, stained with oil & not even closed anymore, falling completely apart. I tried to go through the claims process with the store but they were astoundingly unhelpful. I am supposed to be getting a refund on the cost of shipping, but I shipped the package on May 25th and still have not seen anything now almost a month later. Furthermore, they are only giving me $100 although I bought insurance on the shipment and suffered much larger losses than this. Again, DO NOT SHIP FROM HERE! I have pictures of everything they destroyed if anyone wants to see just how amazingly bad this store is. read more

I usually have a good experience at this location but today I was treated so disrespectfully that I will find another location to use. UPS did not leave a package at my house even though no signature was requested and other boxes were delivered. When I got to the store, I handed over my ID and asked why the package wasn't delivered because it defeats the purpose of ordering online for delivery. I did not have an attitude. It was an honest question. The clerk rudely said she didn't know, it is the driver's discretion, and that next time they could just send the package back to the sender. I told her that I was only asking because I wanted to see if something can be done for the future. The clerk also told another clerk that I grabbed my ID. She extended it and I took it. There was a line of people at the store who saw the whole thing. I was mortified. read more

My important package kept jumping from delivery location to delivery location and ended up here, i called to see if it was there and Aaron who helped me was so incredibly nice and did the best he could to help me, rare kind of service he deserves a raise! read more

I came in for notary services and to mail a letter. The employee called me over for help and I stated what I needed. She refused to serve me based on the service I asked for. I came in for a one stop shop. The owner is unprofessional and rude. Instead of solving the issue she made it worst. There are no special hours posted for notary service. It takes nothing more than putting it in the book and looking at my ID. I waited on line like everyone else. Thus business owner should go back to business school. Every customers needs are just as important as everyone else. I would never go to this UPS store as they are incompetent. read more

Meh. Drove 30 minutes out of my way to find an open UPS that runs later than 4:30. No variety selection on packing peanuts, envelopes or boxes. Very pricey too. They also don't ship until Monday night at 6:00pm. But they're one of the very few who are open on Sundays. Girl got lazy at the end from helping me as soon as this guy came in that she knew and told me to handle my shipment with myself. Like seriously? Ugh but there's priories to attend to. read more

Horrible customer service. Asked if they had a box that I could buy and they had me fill out paperwork and told me it would be 16.95. Then after label was done, told me to slide my card and it went to 30.00. Wth?!! Small box was 10 then told me they charged for packing material. None of this was told up front- boxes are hidden in back with no prices - I could have packed it myself. USPS would have cost no more than 18$ total with 3 day shipping and that includes s box. I will never go back to this store again. read more

Lindsay is a rockstar. We were looking for colored printing and she quoted us an unbelievable price. She was kind, considerate and observant. She even emailed us when she noticed we left a few of our copies in the store. We will be back!! read more

After bad customer service at post net I brought my package here and had great customer service.

Stopped to mail package tonite and as expected long line but Kristine handled it with grace and patience. This,was common theme amongst us as we waited in line . Store has easy location and nice selection of holiday supplies. Thanks again for helping me to get my dgtr text books back and making sure the box was secure. read more

I arrived at 4:30 in search of a quick notarization and I was pleased to see I was the only patron in the shop. It was a snowy night and I had difficulty getting from work any earlier and their phone was out of service. The employee behind the desk pointed to a sign on the wall indicating notarization between 8 and 4 PM. The website suggests making an appointment or "just stop by." Nowhere does it mention the notary hours. I asked politely for an exception the the posted hours, particularly since there were 3 employees in the shop and the driving was treacherous. To no avail. The notary was taping some boxes and indicated she was too busy to assist in the 2 minute service and I would need to return during "notary hours." Not even a consideration. I can say with certainty that I will not provide business to this UPS store in the future, and I would suggest you do the same. I am a business owner and they should no better than to treat their customers with such disrespect. read more

If I could put 0 stars I would. Total nightmare, I pack according to guidelines, UPS put a fridge on top of my correctly packed package, it doesn't matter how you pack, when the dump a giant appliance on it and wonder why it is damaged, and then put the blame on me. I made a claim, they denied it, I appealed, and now it is being overturned because I have the photos, I have my clients' photos of the package, it was packed exactly how UPS wants, with a box cert rating much higher than it needed to be, double ply etc. They accused my of only using a 1 ply box, when in fact I have numerous photos of the double ply box, So after probably 15 hours of being on the phone with different UPS departments, and the store, I have to constantly call and email back to see where we are at with my refund. They never call or email me back even though I request them. When I call the damage department, they said I need to take it up with the store itself because I purchased the label through the store and they can't discuss it with me,(stupidest thing I have ever heard). The employees were unhelpful and rude. I really hope no one has to deal with this. Especially that my business used to give them about a thousand dollars per month. But now I have switched over to FedEx, the delivery options are better, the process is better, the customer service is better. It is only a matter of time before UPS goes bankrupt with Amazon and other better companies taking over, bring it on, people are over the shipping monopoly that they have. read more