Makes me so angry when I come to a business or government facility and the young lady behind the…read morecounter is on her phone. No greeting or anything too much to ask. When I ask her for a envelope for next day shipping at 345pm she says im too late in the day 350pm and that I might as well send it regular mail or fed ex. because it will arrive monday and its Thursday afternoon. So i leave but the person im sending it to says just mail it. Come back in the girl is still there i told her I cannot come back in the morning. She gets up and hides behind the hallway and goes in the back and I hear her talking on the phone. Luckily a older gentleman comes and takes care of my mail and says it will arrive next day. What is all that drama from this young lady for? why were you on the phone and lying???

This is the epicenter of Pentagon City inefficiency, the only constant here is that there will…read moreALWAYS be a wait (and lobby will always have trash blowing around). Let's go back to this morning: went in a few hours ago to get labels for a certified mail envelope, none were available in the outer lobby, none were in the inner lobby either. Had to flag down someone working in the back to get them, but WHY aren't they out and available??? Came back a few hours later with my envelope ready to go, and the only reason why I was sending it certified is because I don't trust them to actually get it there, all 3.8 miles of the envelope's journey. Sent a text to a friend so I would know what time I arrived, and when I finally made it to the counter, it was 13 minutes later. I have many questions, but the main one - and it is probably shared with everyone in line ahead and behind me - is why is there only ONE PERSON WORKING?? Why?? The APC machine has been out of service for over a week, so anyone needing that is also forced to wait in the hell known as the S. Fern PO. The final kick in the ass was paying $8.20 to send something that I was afraid they would lose/otherwise f**k up.

My favorite post office. The service is always quick and the attendants are respectful,…read moreknowledgeable about different packaging types and handle your mail with care. Filling stocked with cards and boxes of all sizes. They don't run out of priority boxes like most places.

This is probably one of the best USPS locations I've been to. Service is so fast and the staff here…read moreare very helpful. It's a very small post office with still a decent supply of things you need for mailing your packages. 10/10 would recommend if you're in the area and need to send something.

Service was friendly & VERY helpful at this location. There were 6 or 7 customers in line on…read moreChristmas Eve & two front desk staff members. The line moved as fast as reasonably possible & both USPS staff & customers were cordial. I shipped a small package & asked Cece if I could have a little tape for the ends of the padded envelope; she was already two steps ahead of me & secured my envelope with care. What's more, every single person who interacted with each other wished each other a happy holiday season & joyous new year...if only more people could be this way 24/7, 365.

Claimed that nobody was present to sign for certified mail package, but nobody came to our home or…read moreour street (we have a ring camera). Then when redelivery was scheduled, it never delivered. I tried to call the office, nobody would answer the line. I called USPS support, they said all they could see is that it was never scanned out for redelivery. They said I would have to submit a formal complaint and wait 3-5 days for them to respond to complaint. I asked if I could go pick it up from USPS directly, they said they couldn't see which USPS it was located at but they could give me the half dozen addresses for all the surrounding USPS locations I could drive to and see if it's there...... The USPS literally has one job and they can't do it. Just deliver the mail. This place needs audited. And based on the other reviews, the people who work here don't seem to care about their jobs.

Clerks were fantastic They were very courteous. They were…read morevery educated on their product. Thank you.

I went back to this post office and wow! Really depends who is working there. My most recent visit…read morewas great. Solid staff, helped me mail a special gift to a friend who is living overseas. Demystified the process to fill out the forms and send it. I really appreciated the experience and the diligence of the postal employee to take care of my mail and the other customers in front of me.

Customer service needs significant improvement. The two clerks were not frendly nor welcoming to…read morecustomers, sort of passive aggressive and reprimanding in their tone. Lacking pleasantries. If something was not filled out correctly, they displayed their impatience. Luckily, what I needed was straight forward so the interaction was minimal. However, while I was in the line waiting for my turn, I observed how they treated customers and it made my stomach churn. I would not recommend visiting this post office.

Poor "customer" service. African American clerk on Saturday was too lazy to help with zip code for…read moremy parcel and told me to get out of line so that he could assist "customers". I reminded him that I was a customs too and it only took a minute to locate the proper zip code and since he was too lazy to do that he could wait while I googled it. I can understand why this location has such low ratings.

If Paul is behind the counter the line moves smoothly. He knows what he's doing and he's quick and…read moreefficient. If he isn't there it's not so great.

Average USPS, nicely located in the corner of the shopping center. Lines can be somewhat busy but…read morePaul does a great job servicing his customers quickly. I was out within 5 minutes of waiting even with a line. Besides the service, the location is a bit hidden so I wasn't crazy about that. I've lived in Alexandria area for over a year now and I'm just now finding out there was a USPS so close by.

I love this little post office. Always helpful and ready to offer suggestions. Staff is courteous…read moreand professional.

I used to avoid this location like the plague, even though it's my local USPS location, because the…read morewoman who used to work here was SO awful. At best, she'd sit behind her cluttered counter and not say a single word in response to greetings, requests, etc. - but at least you'd get what you needed. At worst, she'd scream at you. So I was so happy when I had to stop in this week to find her gone (hopefully fired, or at least moved into a non-customer facing role), and replaced with Cece, who was friendly and helpful. I'm somewhat shocked that USPS apparently finally responded to the complaints people have been making about this location for years, but am very happy to be able to use my neighborhood post office again.

I use this post office all the time. Highly recommend. Staff are friendly and very helpful.read more

Got there after 9am on a Monday (not a public holiday) and no one was there. Came back around 930am…read moreagain to try my luck but still no one was there and the door was locked. What is happening? There were other customers who were waiting around.

This is a small little USPS tucked in the middle of a shopping strip. Looks are grungy and parking…read moreis tough to find. But it's USPS and gets the job done if you show up during the hours they are open.

This place is really great if you live or work in Rosslyn. It's very conveniently located in the…read moremetro mall and also is a small giftshop in case you need to buy and mail a last-minute gift. They sell all types of cards, generic gifts (like coffee mugs, DC sports hats, etc.) as well as chocolates. It's a full service USPS and has everything a normal post office would. In addition, the woman who works there (she's there most days, if not every day) is super nice -- she even offered me advice on a less expensive way to ship my package once!