I love this little post office. Always helpful and ready to offer suggestions. Staff is courteous and professional.

I used to avoid this location like the plague, even though it's my local USPS location, because the woman who used to work here was SO awful. At best, she'd sit behind her cluttered counter and not say a single word in response to greetings, requests, etc. - but at least you'd get what you needed. At worst, she'd scream at you. So I was so happy when I had to stop in this week to find her gone (hopefully fired, or at least moved into a non-customer facing role), and replaced with Cece, who was friendly and helpful. I'm somewhat shocked that USPS apparently finally responded to the complaints people have been making about this location for years, but am very happy to be able to use my neighborhood post office again. read more

So I just left here and the woman everyone is talking about on here is indeed the rudest most horrible "customer service" rep I have ever dealt with in my life. She is clearly a miserable person who should NOT be customer facing in any way. I just filed a complaint with USPS and had her ID number to give them. I also told them to check the Yelp reviews. What a horrible human. read more

I walked into the post office yesterday and didn't even recognize the place!! The counter was cleared off, the walls were clean, the annoying music was turned off and most significantly, there was a friendly face (CiJ) behind the counter who couldn't have been more pleasant, polite, professional or helpful - a great "Ambassador" for the USPS ! The transformation is a refreshing change from the "old" place that resembled more of a drug den than a government office space and was manned by a postal clerk who appeared to hate their job with zero customer service skills. Whoever made the decision to "clean house" ... "Well done!". Like the other previous comments... it's something that should have been done a long time ago; however, as the saying goes, "better late than never". read more

Overdue, but here I go...it's Saturday, and no mail, not a holiday, but nothing-this after Friday the mailman was on the other side of the street and never even came to our side (thus no mail since Thursday). I understand our mailman is the shop Stewart, and a very lazy one at that...walks so slow it looks like he's walking backwards, always, ALWAYS on the phone (via head set), multiple mis-deliveries-I either have to deliver to the corrects address (I used to work at UPS, I know the drill) or write on the letter/package a not to inform of the mistake...also, when a letter is left to "go out" 9 times out of 10 the letter is still there, so I just mail it on my own now. I know nothing will change, and there is nothing I can do, but I feel better getting this out of my system...I know this mailman is one example of incompetence-will it ever change? But again, no service on a Saturday, after being blown off Friday (yes, I am awaiting a few letters I need) Don't believe me, we are on the 200 block of East Glendale Ave. in Alexandria, VA. 22301 read more

Went to the USPS in Del Ray on Monday 7/18/24 to mail a package and was greeted by a very cheerful and capable employee named Cici. I think she is pretty new to this branch and is definitely a welcomed addition. Thumbs up experience! read more

The attendant is super helpful, friendly and knowledgeable. Easy to mail multiple packages, pick up supplies, and get clarification on shipment questions. One of the best USPS locations I've ever been to. read more

Went in well before closing just to drop off a prepaid package and everything was closed and lights were off but doors were open- I called out to ask if there were open and the women behind the counter scoffed "not really." Don't even bother, super rude! read more

I am updating my review because Cicj, the woman I write about before, was apparently only there for 1-2 days. Now the other one is back, and I agree with the comments of the other writers, though she does what I need when I am there. read more

Complete 180 at this location! CeCe has changed the entire experience. She is incredibly knowledgeable, and has a warm, friendly, caring approach to customer service. She is literally changing people's days, lives, and interactions with others through her smile and positive attitude. We need more CeCe's in this world. read more

After a stressful week, I went to the Post Office today around noon with an Express Mail box that I had carefully covered all of the Express Mail markings on, as I just wanted to send a return the cheapest way. After walking in, I noticed the clerk was maskless and considered asking her to put her mask on. I understand that violates the executive order of the U.S. president for federal agencies. Instead, I gave her my package, which she scanned from the code on the bottom. I said, "I don't want to send it Express Mail though." She said, "Well, it's an Express Mail box." I was like, "But I covered all the markings!" She rang it up: 13-some dollars. "Can't you just send it as a regular box, since I covered all the markings?" "No," she said. "That's ridiculous!" I said in frustration, losing the patience I had vowed to keep in the morning. "I don't care about your opinion about it neither," she unhelpfully added, as if I were her sassy child. "You don't have to be like that," I said, resignedly charging my card to save myself the hassle of going elsewhere. She handed me back the box, even though my payment had already processed. I was like, "You can't do that. You already charged me!" But she just went in the back room. I left. I went back a minute later and saw that she had cancelled the charge at least. I went to another Post Office, where a clerk kindly explained to me that while they might be able to send it non-Express Mail, the difference was only 20 cents (and they only charged me $11-something}. Just a little sympathy by this clerk for a fellow human's frustration would have been most appreciated. I get that not everybody is cut out for customer service, but I can't believe that a failing "business" is run with such a lack of professionalism that an employee is allowed to skip masking and upbraid a customer for their non-abusive communication. I won't return there, and I don't recommend it. read more

I use this post office regularly. The service is prompt, exact, quick and professional. I would have given 5 stars but the hour closing at peak time leaves a lot to be desired. Why not have relief come during her lunch time? She should not be there alone for security reason. Good JOB EVA! read more

Their inconsistency and lack of leadership is the reason why they are not able to get the job done. Days will go by with them not receiving mail from Wythe Street. No one seems to care !! read more

The girl who works here is so unfriendly and rude lol it's almost comical. And it's every single time. Don't waste your time, go to a different location. read more

Swung by during business hours to drop off a prepaid USPS package. Rather than accept it, they have a cart in the hallway outside the lobby where you put your packages. Only issue being is no one is watching, so anyone could come in, steal the package, leave, with no one knowing. I left my package in the 'prepaid cart' like the clerk said, it's been 10+ days and my package has been scanned in but hasn't moved at all. This place is useless. read more

Will travel out of the neighborhood to NOT have to deal with the rude help. I've tried on several occasions to be friendly, say hello and take care of my postal business. Today, I just needed a small box to mail a baby gift. Picked one up, said "Hi, how are you?", no response. She rang it up... $3.29. I pulled out a $20 bill. Got this nasty look and "I don't got change!" Did not have my wallet and a credit card as I walked over. If you have someone dealing with customers, TEACH them to TREAT customers with a bit of respect. This Post Office is the WORST. I love that it's in my neighborhood, but I'd rather be inconvenienced and will drive to Wythe St to not be mistreated the RUDE rep at Del Ray's PO. read more

Eva is quite the rudest person I have ever experienced working in a post office. He is clearly very angry, doesn't even acknowledge the customer and gets a zero for being helpful. I have no idea how he has not been fired. read more

I would give this a 0, if optional. A negative number seems more appropriate, though. Any positive reviews on yelp must be written by Eva himself. There is no way this person has the capacity to even the slightest bit professional. Always on phone, using earbuds, doesn't acknowledge customers, quotes incorrect prices, gives customers incorrect information and gets angry when questioned about it, rolls eyes, tells customers off, and is just plain rude, snide, angry, snarky, and venomous. This person is so horrible, I bet his mother doesn't even like him. Awful! USPS, do something! read more

Rudest person I've ever dealt with. There was a dog asleep behind the counter so I took a photo. I bring my dog to work & thought it was cute. The clerk (who wasn't even at the front desk for the first 5 minutes) finally came out & confronted me about taking photos of their dog. "COULD YOU NOT TAKE PHOTOS OF MY DOG". Excuse me? Your dog is in a place of business? I can tell by the reviews here that many other have had a similar experience. Unbelievable. read more

I cannot even begin to explain how rude and unprofessional the clerk at this location is. Based on all the negative reviews between here and Google, I am amazed she still works there and has been for years. I live within walking distance to this location and would much rather drive to a further location just to avoid this miserable individual. If you can, do yourself a favor and avoid this location if you can until they can remove her from this position. read more

The woman who works at this post office should not be in a customer service job. She is extremely rude and takes pleasure in being difficult to customers. One time, I came in and, although the door was open, no one appeared to be working. She appeared in the foyer and I asked if they were closed. She refused to open the door to talk to me, even when I said I'm not communicating through the glass door. I opened the door so that we could have an adult conversation and she took a very dramatic step back as if it was not appropriate for me to open the door. Finally, she went to the register to process my package. Another time, I asked if I could have a piece of tape to seal my package. She said that they don't give out tape for free in a rude tone (which I later confirmed on the post office website). I sealed my package, but told her that her customer service skills need improvement. I was told to "have the day that I deserve" as I left. These passive aggressive comments, unwillingness to provide any help beyond her job description, and the snarky pins she wears makes this post office a nightmare to do business with. read more

Walter, who works here is super nice.Love this location. Don't come in here between 1:30-2:30.It's a lunch time. read more

US Post Office - Post Offices Near Me - Alexandria, Virginia

If I could give this branch location zero stars I would. The person working, the only person working, is a horrible, horrible rude person. I dropped off a prepaid package that I weighed and measured at my office. It was returned to me saying postage due. I paid $28 and they are telling me I owe $77. I took it to a different branch and I was right. I know employees are difficult to find these days, but if you have a few extra minutes in your day, go to the post office on Wyeth st or the one in Bradlee shopping center read more

This post office is probably the worst in the United States. Beside being rundown and smelly, the people that work here are super rude, and on top of that they close an hour during the time most of us have time to run errands. read more

Rude girl working behind the counter. 0 customer service skills. Also this branch has terrible hours! M-F: 10am to 4:30pm with an hour lunch from 1:30-2:30?! What year is it? What a joke read more

EXTREMELY rude woman at the front desk. I now see from other reviews that I'm not the only one. She closed the store early for lunch, refusing to let me mail my package before she stepped out. I was in line behind another woman, who finished up at 1:28pm, and the woman behind the desk said she was closing for lunch. When I said there were two more minutes left before closing time, she said it was her lunch time and that I should have gotten there sooner. She then kicked me (and my newborn, whom I'd literally RUN to the store with) out. Will never go back to this store. But that's probably what this woman wants -- not to have to serve any customers. read more

I agree with the comment below mine. Front desk worker is extremely rude. I've witnessed it on several occasions. This is the type of place you walk into and hold your breath because you simply dread it (due to the customer service). I don't even bother speaking, I send what I need to send and leave. Del Ray is such a friendly community, it's obvious the worker is not from our neighborhood. read more

This post office has an employee who regularly rips into the customers. I have witnessed this on several occasions. It is my guess that this young lady then has her friends write glowing reviews when the negative reviews start piling up. This girl is a beautiful and well dressed young woman, but she needs some kind of counseling, or she needs to be removed from the counter and placed at a job in the back of the post office. There have been negative reviews about this employee for several years, and, apparently, nothing has been done in response. I don't want to see anyone's job jeopardized, and I don't want to see anyone demoted, but I do think someone needs to address this behavior. No one enters the post office with the goal of wrestling with the counter clerk; it is my guess that there is some kind of psychological issue going on here, and it appears to sometimes manifest itself in unnecessary ugliness when the counter transactions occur. It is very similar to the kind of behavior parodied in Seinfeld's "Soup Nazi" skits, and, while I've never been personally tackled, it is appalling to watch the behavior being directed at other customers. If she needs counseling, get it for her. If she needs to be reassigned, please reassign her. read more

The postal worker at this location has long been one of the rudest people around, but now I'm concerned that she doesn't wear a mask. I've seen her in the past with a mask only half on, but this week the mask was dangling from one ear. Despite the plastic screen, I don't feel safe in the small, unventilated space and now can't use this location any more. Her attitude towards the public (and her own safety) is incomprehensible to me. read more

It's nice to have a P.O. right in Del Ray, but otherwise this is a rough location. The usual clerk is routinely brusque with customers, but on a recent visit they were not wearing a mask and were BLASTING music through speakers off a phone and only turned it down a little when customers came in. I can excuse the music (we all get bored) but no mask? read more

Eva is soooo rude. Why does management not deal with her? Ugh.

Just dropped off a package at USPS and EVA was there. She was fine. Professional. I dont need my Usps folks to be all lovey dovey. Just to get the job done and she did. Must've read the reviews. read more

Don't waste your time. This post office is basically never open - it opens at 10 (more like 10:15), is closed from 1:30-2:30 for lunch (but I've been by around 1:15ish and it's already been closed) and closes at 4:30 (but sometimes you see the one-yes, there's only one, employee, locking the door as early as 4:00). I would love to use this post office because I can easily walk to it, but honestly it's worth driving the one mile to the wythe st location where they have competent staff, a self service machine, and hours that accommodate normal people's schedules. read more

As the previous reviews below, I had the same interaction with EVA this past Saturday. This is my first time visiting this Post Office as I always visit the one in Pentagon City but having recently moved into the area, I thought I would give it a try. I walk in before 10:30AM and I'm the only one in there or so I thought because she was hiding behind the counter in a corner listening to music and didn't acknowledge when I said " GOOD MORNING". I asked simple questions and got "no " and "yes" answers before even I finished speaking. This was just terrible and completely insensitive as I had mentioned how I was sending emergency items to my family in Puerto Rico who have been affected by the hurricane. So listen EVA, if you don't wanna be there get another job. Specifically one that doesn't have you interact with customers because it's clearly not your thing. I'm sure there are others would love and appreciate a job at the post office.As for me, I will return to my usual USPS office. read more

I just left this USPS location . "EVA" the clerk with the long pink hair was absolutely horrible. She went out of her way to be rude and disrespectful. I walked in and she was right by the front door but I thought she was a customer because she did not even look up or greet me. The whole time I was there she barely responded to my questions, rolled her eyes so much I thought they would pop out of her eye sockets and when she replied she quick, dismissive and rude. She was the same with the other customers who walked in after me. It was my first time there and it will definitely be my last. read more

Went to this post office today to send out some cards that had postage on them. The female working there was extremely rude and short with me. I had a couple questions about how much additional postage was needed to send them to another country. I asked if that was sufficient and she rudely said "nope". Then she proceeded to bend my cards as if this was going to weigh them for her. This employee should not be working in a client facing environment. I left frustrated without even attempting to complete the transaction because of her attitude and lack of knowledge. Please train her or find another position for her. read more

I am very pleased with this office as always. I am a frequent customer who visits all the time for my small business. It's always decorated very nice and smells lovely. it seems as if the other few reviews are very Judgmental as it pertains to this young lady. She is one of the fastest Clerks that I've seen working at the post office and does the best that she can. and it is a rather comfortable setting. And we always have good conversation. I have been to plenty of other offices where the older women have been very stern and slow and will take years to get through the line. but she will get you in and out! I'm sure all of the other people on the reviews have not even had a simple conversation with this beautiful young lady! read more

I went on a Saturday around 11am. There was a little bit of a line, but the man working was cordial, knowledgeable, and efficient.

It's taken me a while to post a review but I have become so frustrated and annoyed by repeated negative experiences at this particular post office that I felt it was time to post a review in hopes that perhaps this employee will be removed (though let's be realistic, I doubt it will happen. Sadly the USPS isn't known for its stellar leadership and organizational culture, as seen by the fact that this employee has clearly been allowed to behave and treat customers as rudely as she likes for months now and still retain her position). I've never called out an individual in a review but the female employee at this post office consistently provides the worst service (as other reviewers have noted). Her name tag says "Eva" but she doesn't always wear it (tall, thin, young African American woman). She's the employee I've encountered on multiple trips to this particular post office. She has a terrible attitude and is rude to customers. She doesn't acknowledge when you say "hello" or "thank you" and she often rolls her eyes as though serving a customer isn't her job. She should be replaced with someone who would appreciate a job with the shortest hours I've ever seen (the post office is only open from 10:00-4:30 with a one hour closure for lunch. So she essentially works a 5.5 hour day. And oftentimes the post office opens late and is getting locked up early). She's lazy, rude, and comes to work with a permanent chip on her shoulder. If I was her supervisor she would have been fired months ago. read more

eva is always cheerful, pleasant, helpful and eager to help when i'm there. nice small quaint post office unlike the big ones. this one you're in and out quickly. best post office i've used..... read more