LUPICIA THE GOAT the company has a pretty name that matches its pretty teas. the store smells like…read moreflowers and faint clorox. love it. all the workers are nice and super helpful AND give out samples. i am a huge fan of pu'er. please do me a favor RIGHT NOW if you are even 10 miles away from the store and drive here and smell the cinnamon cookie pu'er. smells like snickerdoodles and a great life. the chocolate strawberry pu'er smells like neapolitan with more strawberries. the momoko is very scrumptious as well - nice floral vanilla scent that is suitable for the nostrils of a dissatisfied asian mother. love u lupicia! if you like sniffing things like a dog come here!

Their customer experience feels overconfident until something goes wrong -- at which point they…read moredeflect rather than own it. Staff knowledge and communication are consistently poor. What's especially frustrating is the performative feedback loop: they solicit input on the BOPIS experience but show no genuine interest in understanding how their customer base actually interacts with their last standing U.S. location at Ala Moana. If you're going to ask for feedback, do something with it. And if your online inventory doesn't reflect what's actually in store, why offer BOPIS at all? The tool exists precisely to bridge that gap -- using it poorly is worse than not using it. At a deeper level, this might be a mismatch between high-trust brand culture and a low-trust customer environment -- made worse by the fact that their own tools are clearly designed for low-trust interactions. That contradiction needs to be reconciled, not ignored.

This is for my catering experience with Tea at 1024…read more For Galentines, me and my girlfriends decided to take the experience to us. The ordering process was easy thanks to their amazing staff. Their guidance from online ordering to communication over the phone and text, they made our event successful and memorable. There was 5 of us , with a moderate appetite. So, We went with two orders of the "Catering - Sandwiches TO GO" and one order of the "Catering - Scones TO GO". Then our choice of their teas: 1oz Sakura Cherry Rose and 1oz of their Cookies and Cream, which is great with milk and sugar btw. 1oz =at least 12 pours of the tea. If you want 2oz =24 pours of tea. The sandwiches were also delicious, a cute tiny bite of flavor. Which to this day I wish I ordered more since I'm more of a savory girlie. You can choose the sandwiches from their catering or seasonal menu and it comes in 4 pieces. We ordered: Sandwich flavors 24 pieces 1 Sweet egg salad (4) 1 Smoked Salmon with Dill Creme (4) 1 Nutella & Strawberry (4) 1 roasted veggies & hummus (4) 1 Crab & Cheese (4) 1 Cucumber & Avocado (4) My personal Favorites were the Smoked Salmon with Dill Crème and Roasted veggies & Hummus. The scones only available flavors were vanilla bean & earl grey and it also comes with potted cream and jam packed in a to-go cup. If you decide to host a little tea party with your girlfriends, I highly recommend trying them out.

My teenage daughter and their friends love this place. They have been here a few times for…read moredifferent occasions, like birthdays. Each time was a very nice experience. Unlike coffee shops, where food and drinks are purchased a la carte, tea service here is a set menu of tea, salad, sandwiches, scones and sweets. The menu can be modified for vegetarians, gluten free, etc. Of course, there's a wide selection of teas to choose from. My daughter's favorite is the sakura cherry rose. She is not a big eater, so the amount of food was more than enough for her. Normally, she can be a picky eater, but maybe the uniqueness and specialness of the place and occasion encouraged her to be open-minded to new things -- and she genuinely enjoyed everything she tried. Staff was especially welcoming and friendly. Located in Chinatown (Nuuanu street) so parking can be a hassle. If you're lucky, you might find street parking. Otherwise, there are a couple municipal parking lots nearby.

This place is an absolute hidden gem! My fiancé and I came on a Monday and they had open mic! Such…read morea warm and welcoming atmosphere and crowd. The vibes were so high and the service was great! Now the Kava... OMG THE BEST I've ever had I tried the Kava cocolada and it was sweet and not super bitter! Seriously this is a prime spot

Relaxation in Moili'ili…read more.. Welcome Awa Hou a kava lounge on South King Street in the former Glazer's Coffee location making it an easy spot to park and chill. As you enter you can feel the calming vibe with the rattan seating is live you're at home though mine doesn't have a living wall with various greens is something unusual yet a conversation piece for me asking how do you keep it so beautifully green...they do have a system that feeds it just like what Awa Hou does for us. What do they offer...'Awa and there was three types (Fresh, Dry and Coconut) and I was informed that it was currently happy hour so they had the deal with either the Fresh or Dry 'Awa which I decided on the fresh and having have kava before knew the earthiness of it and took my time to take it all in and yes it's different regardless. I did also got a kombucha to go as well yes they do sell them to go and it's Sky Kombucha on tap where it was either "Mango Lilikoi" or what I got is the "Lemon Ginger Mint" in either 10oz or 5oz and loved that it's served chilled as it was nice, cold and fresh it was on the tart side but do love that they do have it here on tap and the lounge gives such a relaxing vibe is nice as I took some me time. Thank you!

First off, I am NOT a matcha girlie but saw Cinnamon Toast Crunch and decided to try it (got it…read morewith the cloud foam). SUPER glad I did because it was so 'ono. The husband/wife duo that run the cart are SO sweet! Very friendly, genuine and grateful for their customers. The "cheers" they do when they pour the matcha into the cup is the cutest. You can't help but smile as they're making your drink. Great vibes/feeling there from the drink and the couple whom own the cart. Now onto the drink....it was DELISH. Very creamy and tasty and although the matcha flavor was there (which I usually don't like), it was the perfect combination. After walking around Kakaako Farmers Market, I circled back around to grab another one (this time the strawberry matcha one). That one was very refreshing with the strawberry and also 'ono but the Cinnamon Toast Crunch one has my heart. Would highly recommend and will definitely be back. Mahalo for the yummy drink and for the genuine, amazing customer service, sis!

@fortunefoodfinds: "MATCHA Monday! A Cinnamon Toast Crunch Matcha Latte n' an Ube x Strawberry Cold…read moreFoam Matcha Latte from DEVOS HAWAII where you can find them at the Kaka'ako Farmers Market on Saturdays. Not only was this nice n' yuMmmy to sip under the heat, the duo behind DEVOS are so sweet!" SERVICE: friendly n' accommodating INTERIOR: n/a EXTERIOR: located on the larger side of the market, near JOJA WAIT TIME: 10 mins before placing order, less than 5 mins to receive drinks PARKING: street or free lot right across OVERALL COMMENTS: thank you to mah hubz for taking me here during Mother's Day weekend for my matcha fix; the reason we came to the market! Was greeted immediately with kindness when it was my time to order. I asked if they could do ube + strawberry n' without hesitation, it was a definite yes. The ube you can tell in the texture n' taste was the real deal. The strawberries were perfectly ripe. The cold foam gave the sweet creaminess to the matcha that was smooth n' great in flavor. The Cinnamon Toast Crunch matcha latte was just right in sweetness n' the matcha was also smooth n' great in flavor. Sis really gives her undivided attention to you as a customer n' I loved the synchronized pouring of the matcha!

This place took us a little bit to find it since it's inside the luxury mall. I guess I would call…read moreit but worth the search. I had a delicious pour over the bourbon I believe as well as a latte. Normally, I find pour overs to be too acidic, but this one was not, and I really enjoyed it. The service was helpful. They were training into new young servers, which was cute if you want some good coffee in Waikiki, I'd stop here. There was also some great food options although I didn't try any.

Enjoyed delicious peach smoothie here! Excellent service by Rico! Definitely coming back!!!read more

I was pleasantly surprised with Cafe Kyra! Our barista was very friendly and made our drink…read morequickly. My friend and I shared a Large Thai Coffee and it was perfect for the two of us. It was strong, sweet, and creamy. The prices are also pretty reasonable. If you're planning to shop at Don Quixote, make sure to pick up your coffee after, because they don't allow outside food or drink while you're shopping!

I actually came to Fishcake for a different Matcha popup that was supposed to be there, but instead…read morestumbled upon Kynd Tea. Let me tell you, this Matcha place is EXCEPTIONAL. I got the strawberry matcha and the Guava Paradise. Let met tell you, they were both SOOO GOOD. First off, you can tell the owner really takes his time to create the most perfect matcha. It's both creamy and earthy at the same time and the strawberry puree is just the right amount of sweetness (none of that artificial strawberry puree here!) The guava paradise though was definitely the show stopper. Dairy Free yogurt topping with oolong? SAY LESS. It was so floral and aromatic that when you brought the cup to your lips you could literally smell the floral flavors. It was absolutely divine. Just the right amount of creaminess, with the fruity flavors from the guava and the finish with the tea. Absolute perfection. 11/10 would recommend this tea place to absolutely anyone! Catch them at Fishcake for now. You won't regret it! Hot take, its better and has more matcha flavor than some other more established matcha places on island.

I got to try Kynd Tea at the Hawai'i Foodie Con and enjoyed my drink very much. I ordered the Earl…read moreGrey matcha with sea salt cream topping. The topping is blue! That was fun. It's not overpoweringly salty. I found the balance of the match and Earl Grey to be good. My partner got a cold brew with simple syrup and the sea salt cream, and enjoyed it. I got to try some and found that the cold brew was a good level of sweetness without being cloying. I thought both our drinks were very nicely presented and reasonably priced at $16.75 for the two drinks. Service was friendly and prompt. I would certainly order from Kynd Tea again.

The saying goes ... if there is a line .. it must be good !…read more Well ... I must admit it was really good and refreshing on this hot day ... BUT did not expect to wait almost 25 mins for my drink ..( the reason for the 4 stars) This was at the Ala Moana kiosk on a Saturday. While I was there .. it was a mess ..! People everywhere and no specified line .. you had to ask if that was the line to order ... After 15 mins of waiting for my drink .. then someone started to redo the lines since they were blocking the way for people walking through.. we didn't know where to stand so they decided to place the people waiting for their drinks in the back but you couldn't hear them calling your name if your drink was ready .. but I decided to move up because I couldn't hear any names called . I'm surprised they didn't have a system by now because I heard they're always busy .. anyways my first time here so I decided to go with the signature drink .... which did not disappoint. It was really good ! I don't mind trying the others but i hope they have a better system.

Located near the food truck area by zone 20 this is a convenient spot on campus. If you aren't…read morefamiliar on campus park at the zone 20 parking garage 5th floor and then cross the main road and it's right there! They have fun menu items. I chose the Carmel and the brown sugar options to try. I think I likes the brown sugar option better but it does have a strong sugary flavor. The service was quick and friendly. I will say the drink itself was a little grainy but good overall. There wasn't really a line and we went a little before closing. They did have one item they were sold out on.