Someone from this business came out to my daughter's townhouse on Halloween around 9:30pm after her two year old turned the lock and shut the door. All keys were inside. When my grandson called your business he found the gentleman to be very nice, 10 minutes away, and we were told that it would be about $100. Sure enough the man arrived within 10 minutes, sprayed inside the door lock, put a "magic" key inside the lock, hit it with a mallet, and turned the door knob to open the door. It took less than 5 minutes, probably more like 3 minutes. The charge now was $105.00. Of course my daughter didn't have the cash on hand so she had to give him a card. And now, he says with sales tax it is $112.61. I was present and ask him, "Why sales tax, you provided a service and we bought nothing?" He said that he still had to charge it. As a small NC business owner myself for over 25 years, plus having checked with my own accountant, you don't charge sales tax for a service unless you sell them a product that stays with them. So now my daughter, who is a single mother with two kids, had to pay $112.61 ($105 x .0725 sales tax) for a service that took less than 5 minutes and had an additional sales tax fee. Her invoice doesn't even show sales tax marked. To the owner of this company, please check with your accountant and stop charging sales tax for just service work. It's not fair to your customers!!!!!!
Myra
Charlotte, NC read more
