I had a very difficult process with my Lowe's order. 3 very large split windows, 1 bay window (3 pieces) and a sliding patio doors (4 pieces). All were made by Pella. They were all supposed to have blinds between the glass.
I ordered these in Feb 2024. So many hiccups along the way; coordination problem, part of products were missing & etc. Upstream was never notified of deliveries from Lowe's. They were supposed to be at delivery to check and receive.
Finally in July 2024 everything was delivered separately, the owner of Upstream came to check, because the last time delivery was scheduled but it was a no show, no call. (He lost potential revenue).He never mentioned that to me. He could have done other installations for the days he blocked for me.
He checked and the products were all wrong, the blinds were missing. Had to return them all, because there were no blinds.
I had to reorder, pay more in Sept 2024 and finally the correct products came last week, Feb 2025. Upstream installed using their own materials, as the additional items needed to fill the spaces to make the products fit and look nice were not included in the Lowe's contract. Upstream provided the wood, grout, inside wood stain and paint to match the inside and out. They did not charge for the materials and the labor, because of year of hiccups, I went through.
The windows & doors looks better than expected.
After his walk through checking the products, there were a few items the manufacturer needs to fix; the locking mechanisms. Had he not done this. I would never have known about them.
I will be calling them directly for my next projects. Nothing is ever perfect, but the Owner & his team handled my situation above and beyond. read more