This place is unreliable and dishonest. Pay for next day delivery and they fail to schedule enough delivery drivers to be able to meet the demand for the sales they have. Not delivering on next day air is theft. The package was coming from Pasadena to Rancho Cucamonga and they fail to deliver. Try calling the customer support line and you're gate kept by an automated system that keeps you from talking to any actual people. This will be the last time I use UPS as in current times they seem to be unable to meet their end of the agreement. read more

Came by to drop off a package. Parking is limited. You can go up to the kiosk and print out your own label. Easy peasy! The employees here are the best! They always are very friendly to me and I never have any problems shipping. read more

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UPS customer Center is open 10am to 7pm Monday to Friday. If you come in time the associates are nice and helpful. I always come here if I miss my ups pick up driver of if I receive order after my driver already stoped by... Great location close by our business Little tip: if you are 5 minutes late after they close knock on the side door and most of the time they will open and accept your package just fine or you can wait and waive one of the UPS drivers coming in to unload their packages. Keep in mind you have to already have a prepaid label on your package if you are just dropping off the package. read more

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Paid extra money to ship something really early on a Friday morning to receive it by Saturday . This was an available option . shipping label shows printed at 8:20am. package was not picked up til 13 hours later and has been sitting in UPS for over 20 hours now . Their estimated arrival date it Tuesday . Why offer next day shipping at an inflated cost if it's going to arrive 4 days later . Add to this that there's no way to call and talk to an actual person. This is why our business will deal with FedEx from now on. read more

UPS Customer Center - Shipping Centers Near Me - Ontario, California

I dont know what's happening but packages are not getting delivered and we have no idea who we can actually talk to about this issue.

Armando opened the store 10 minutes after they close to assist me with a package. You can tell that he genuinely cared and took the time to help both me and another woman get our issues in line. Armando, thank you for your help and it is clear that you take pride in your job. read more

I do not like leaving this kind of reviews, however, ups Ontario hub is getting away with horrible, horrible service for what was paid for. All of our packages are pre-paid so they are getting my money ahead of time; and in return, I get headaches, aggravation, and atrocious customer service. ups show up late two times in 4 days of scheduled pick-up. Our scheduled pick-up time is at 3 pm; our doors close at 4 pm; ups come around after 5 pm, which means I have to pay overtime for my people to stay on the pay clock to wait for the pick-up. Called customer service and all I get is rudeness and ineptness. Then the driver threatens to not pick up and unload our shipments because I confronted him about the late pick-ups. It wasn't until I told him I have him on video with his threats, and next thing.. he started calling me sir, I'm sorry sir, right away sir. Arrrggggg! read more

I was fully ready to write a scathing review this morning, but I'm going to be completely fair about my experience. I gave it 2 stars because I give the employees 5 stars and the company itself NEGATIVE 3 STARS. I see a lot of negative comments about their staff, but I can only go off my experience today. The people who helped me were genuinely helpful and wanted me to figure out my order. Thank God they did! Considering they have to deal with hundreds of pretty upset customers every day and considering the God awful position that their company has put them in, they did a great job. I feel bad for these two because they have to be the 'face' that people take their anger out on. But its not their fault. It's UPS the company who has so royally screwed everything up. If you want a timeframe of how long you'll be waiting, I showed up at 9:50 (10 minutes before open) and ended up walking out at 11:20am or so. Definitely a long wait, but I can't blame the staff. THE MANAGERS LITERALLY HAVE ONLY TWO PEOPLE WORKING THE DESKS! Packages EVERYWHERE and the poor staff have to go sifting through every damn box to find your package because their higher-ups are completely moronic. The customer service people did the best job possible for what they were given. It's not their fault that the higher ups at their company are totally incompetent. Mark my words - I WILL NEVER ORDER FROM UPS AGAIN! While the staff was good to me, NOTHING was worth the struggles and stress they've put me through to obtain my expensive items!!!! If you order anything online, make sure it's NOT shipped from UPS because they will screw it up! FedEx and Amazon delivery always show up right on time. NO EXCUSES, UPS!!! You guys have dropped the ball! Stop using COVID as an excuse. EVERYONE is experiencing the same things yet FedEx and Amazon deliveries are working like well oiled machines. Goodbye UPS, nice knowing ya read more

UPS Customer Center - Shipping Centers Near Me - Ontario, California

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Julius Hammond with Wealth Champs PD If you guys ever need to use this UPS Store, Never ever use them. I went there to get my package because I missed the delivery guy the previous day. They told me I couldn't use a ID/DL that my business address is not attached. I was proceeding to look for a document with my name on there and address then some employee comes out the office and tells me to leave or the Police would get called! WHAT? I was treated like a Dogg and I want Supervisor Lauren Vermillion and her Crew to be written up and or fired. You do not treat customers that way at any point in time in your life. If you can't conduct yourself in a professional manner at all times, find a new line of work. Will be filing a formal complaint with the Corporate headquarters of UPS. read more

UPS Customer Center - never shop here again - Shipping Centers Near Me - Ontario, California

The UPS Semi drivers come into the Amazon yards and they think we work for them they park their semi trucks in a parking space the then they stay hooked up for anywhere from 20 min to an hour and all other semi trucks trying to pick up loads and drop off have to go around them and they don't care and if you mention anything to them nicely they look at you like we're Ups you can't talk to me like that .. what a bunch of cry babies... like truck number #255968 truck license plate number 3630038 on Sunday afternoon 2/18/24.. Amazon yard Eastvale read more

It's pathetic that there are 263 reviews that only average 1.5 stars. It's hilarious that there are maybe 10 reviews with 4 and 5 stars, but the 10 positive reviewers tell readers to ignore the 253 negative 1.0 stars. It speaks volumes about this Ontario Hub that most of the 1.0 star reviews truly wanted to leave ZERO stars! If there were a -10 stars review, how many reviewers would give them?! Raise your hand! If you left a 4 or 5 star review, good for you! You must be caucasian or hispanic. If you are a non-hispanic minority and was treated respectfully, congratulations; because it's an anomaly! It's laughable that UPS actually issued a "We stand with Asians" statement against Asian Hate. UPS should be aware that there is an employee in your Ontario Hub that didn't get the memo, who yelled at me, because he had to help me while on his break, while he addressed a hispanic customer as "Ma'am, how can I help you?" ever so kindly, while also on his break, on the same day, at the same time, as he suppressed his anger towards me with clenched teeth and fists! If it were not for the cameras, he would have punched me; he was so angry. For what?! Asian Hate! He asked me angrily, "Do you know that we're closed?! I was on my break! I have to help you, while I'm on my break?!," he yelled at me! How dare I want to pick up my package, during his break time?! But why the kindness to a hispanic customer who wanted to pick up her package too? He even threatened to call the police on me!!!!! FOR WHAT? For wanting to pick up my package while being Asian?! Such abhorrent, blatant, biased behavior! Please, identify this person, so that I can issue a formal complaint against him! Apparently, this biased behavior extends to others also, not just to me. There is a review from an African American man who said he was treated like a dog by a female manager and a review by an Asian man who said the employees at this Ontario Hub were ultra rude to him! Have there been any fellow Asians and/or African Americans who have also been disrespected by this biased male employee or by anyone else from this Ontario Hub? Have there been any fellow Asians and/or African Americans who have been respectfully greeted as "Ma'am" or "Sir" by this guy or by anyone else from this Ontario Hub? Doubtful!!!! Please, let me know! I will try to share this review and your replies to the CEO of UPS Carol Tome, in response to her statements about respect and unity, while UPS employees disrespect non-hispanic minorities and while African American employees complain of racism on the job!!!! TALK IS CHEAP! ACTIONS SPEAK LOUDER THAN WORDS! It's ridiculous behavior to yell at me, then refuse to give me my package! This means that you only unlocked the door so that you can berate me! It's outrageously ridiculous for his manager to insult my weight, then refuse to give me my package, then call 3 security guards to throw me out of the premises; when I am 5 feet tall, 57 years old, Asian woman, who did nothing wrong! I just arrived at 1:00 pm, when they closed at that time, instead of their posted closing time of 2:00 pm, without notifying UPS Customer Service nor changing their hours on the web! The whole ordeal lasted about an hour. Tina, the Customer Service Manager stayed on the phone with me and recorded the entire interaction with the biased, belligerent male employee and his female manager. Tina had to call the Branch Manager to get these two customer service superstars to give me my package. The carton looked like it was stepped on by the teeth clencher. It was handed to me by 1 of the 3 security guards, because the female manager said she was "in fear for her life" and the fist clencher probably still wanted to hit me for interrupting his break time, because that's why he locked the doors in the first place, 1 hour before posted closing time! Two UPS employees ganged up on a 57 year old, 5 foot tall Asian woman, with the help of 3 security guards, 1 of them armed with a gun. I was only carrying my iPhone in one hand! What a proud moment for UPS! I didn't know I was so formidable. It took the intervention of Tina, a Customer Service Manager on the phone and the Branch Manager to take my dented package home on 09/29/2023 from the Ontario Hub of UPS. They forgot that, according to Tina, "It's their JOB to give you your package!" I would not be surprised, if this Ontario Hub were to be swallowed by a sink hole..... I had posted a review 5 months ago of what happened, but it disappeared after my update yesterday. I will post the backstory again at a later time. read more

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Ignoring all the other ratings because of the customer service that was provided to me today was amazing ! I was helped by ARMONDO , he has very amazing customer service , very respectful, very helpful , very knowledgeable in all areas I had questions about , I was in n out in literally no more than 2 minutes . He was very patient as well even when I double asked the same questions . Y'all need more workers like him ! Thanks Armando ! read more

I'm home for three straight days to wait for my overnight shipping package. Guess what. They never knock or ring the doorbell. Only left stickers on my door saying no one is home to receive the package everyday. So unprofessional, so lazy! read more

This place knocks it out of the park. Armando represents the finest in American customer service. His level of care and follow up is inspirational, to say the least! Really felt well taken care of here. 100% recommend! read more

Ridiculous rules for mailing a package. They refused to mail an e-bike battery so I could get it repaired. Don't they know the world is switching to battery powered vehicles? They need to wake up! They made me call their hazmat team, who recommended I hire a hazmat shipper! I asked where I could find one of those, and they told me to google it! WTF?!!! So I took it to the Post Office and they mailed it for me, no problem. UPS is a joke! Horrible customer service! Stay away! read more

Used to be when you thought of dependability you thought of UPS. Not so much anymore they are barely a step ahead of the United States Postal Service. I pay yearly for package tracking so I can be notified when packages are going to be delivered to my home and make arrangements so they are picked up and not left on my porch. These arrangements include me staying home occasionally. I can't count the number of times when the day is almost over I receive notification that my delivery has been rescheduled till the next day. This is out right aggravating. I think the customer service department has hire people that the Postal Service has laid off. They are just as rude and provide little if any information. It's very sad to see how a once great company sub come to sub quality service. What can Brown do for me deliver my packages when they say they will. read more

UPS Customer Center - Shipping Centers Near Me - Ontario, California

Was waiting for a package from UPS. For the 10000th time they put my address was incorrect. I seen camera footage and driver never stopped at my house. I drove down seen the driver and asked for my package but he would not give me my package. I'm gonna be filing a local police report and with the BBB because it's clear UPS will not do a thing about it. read more

UPS Customer Center - Guy laughing making a joke of it - Shipping Centers Near Me - Ontario, California

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Third "service interruption" out of the UPS Ontario Hub in the past two years. Another 1.5-starred business that's earned its reputation. As for me, I give this hub ZERO stars. Never had service interruptions when a package goes through the UPS Baldwin Park facility. And quite frankly, even with its undeservedly bad reputation, never had any problems when packages are delivered through the United States Postal Service (aka post office). I think the problems described here in the reviews can be blamed on the management and supervisors at this particular UPS Ontario Hub. They seem to be doing a horrible job! For me, I'll be opting for FedEx or the Post Office in the future. Never had any so-called service interruptions with FedEx or the Post Office. I think you should do the same. read more

Awful customer service! I've been dealing with my package to be delivered to me for a week and had to call customer service every day for a week for them to fix my address. Julie the supervisor is rude doesn't know how to be respectful to her customers. I was on the phone with her and she tried to rush getting off the phone with me after I had more questions. She needs to be fired. read more

We have a video of delivery guy delivering empty package the package is already open and item is stolen. The Package is ordered from costco.com UPS if you could track the truck driver and delivery guy i have the tracking number. And whoever that Thieves shouldn't be working in ups and should lose their job We have video evidence. read more

UPS Customer Center - Snapshot of ups delivery guy delivering empty package. I have a video of this ups thieves delivery empty envelope package. THIEVES - Shipping Centers Near Me - Ontario, California

Everything about this place is absolutely trash. Do not claim you're open during certain hours when you're not. It makes precisely zero sense to only be open from 10am to 2pm in the middle of the day when most people are supposed to be working and would be unable to pick up packages in the first place. The employees are profoundly rude and incompetent and have no idea what's going on. I'm not sure what they're being paid for other than to stand around and do nothing. The pandemic is no excuse. All other delivery services have found workarounds. UPS was trash before the pandemic, is still trash during the pandemic, and will continue to be trash long after COVID. UPS = Utter Piece of Sh*T. read more

Unfortunately, I missed the UPS delivery guy at my residence, so I was required to go to the customer center in Ontario to pickup a package. I remembered going here once before, and memories of a disorganized long wait entered my mind. Perhaps I was traveling down the road of self-fulfilling prophecy. Upon arrival, I entered the business to find one customer filling out a form, and there were no employees in sight. I remained positive because there were no additional customers present, so my wait should not be that long, right? After several moments, I heard a ruckus in the back, and then an employee exited the employee area while on a telephone. Still no luck with getting any help, however. Ten minutes later another employee appeared, asked for my ticket and ID, and then attempted to assist a few customers who entered after I did. Ultimately, I received my package after the employee's multitasking. Clearly, the employees at this service center are overtasked and unable to greet customers upon arrival. UPS should staff an employee who can dedicate themselves to assisting customers in a reasonable amount of time at the counter. So it was not self-fulfilling prophecy but simply a case of deja vu. read more

UPS Customer Center - Hello? Anyone here? - Shipping Centers Near Me - Ontario, California

Do NOT use UPS for overnight delivery. In my case, the package was delivered two days late after paying for overnight delivery. Dealing with their customer service was a nightmare. I spent nearly an hour talking to several different reps who claimed they did not pick up the package from the Postal Annex until 8pm. Since the Postal Annex closed at 6pm I find that highly unlikely. Bottom line, they did not provide the service I paid for and then refused to take any responsibility. Pay the few extra dollars for FedX if you want your overnight packages delivered on time!! read more

There were two packages that supposed to be delivered to me by UPS at 11/10/2020 2:22pm. Unfortunately due to holiday rush, UPS employs temp workers. In this case, the temp driver only delivered one package from PETCO as my surveillance footage shows (PETCO box is clearly branded). He did not deliver the package from Covercraft. I contacted UPS by 11/10/2020 2:50pm and hope to get connected to their distribution center but they have not contacted me by the time I escalated this to investigation roughly 24 hours later and the package is probably not recoverable by this point. Since when delivering customer packages in an open air pickup truck a good idea? UPS you need to up your standard of service. read more

UPS Customer Center - Shipping Centers Near Me - Ontario, California

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UPS is also a simple drop off. They get me in and out as quickly as possible and the girls are always nice

I saw the reviews and I was skeptical about this place! But upon arriving I was greeted and helped. An employee immediately assisted me and was able to print a label and send it out for me. read more

While working here at UPS airhub, as an unloader, so many issues I've never had before at any other job work place. Some people unprofessional, couldnt even get a hard transfer out of here, no medical needs unless your other doctor provider! I stayed working here for over A Year n a half. I did my best while working here but glad I moved forward with my other opportunities! Thank You UPS. Please do your research before working at this hub. Have a good day! read more

They have huge lines and don't seem to care about customer service. They will have 1 worker trying to help the long lines. A 2nd worker will come out but no more than that. Where's the help ? They are slow. Having to look up in their computer system for every pick up like they are stalling and doing it on purpose. Looking up cannot take this long for every person. People in line have said they've been here 3times looking for packages. read more

UPS Customer Center - Shipping Centers Near Me - Ontario, California

My UPS driver attempted to deliver a package to my house but didn't leave any notice so I wasn't aware. He then attempted again the next day and AGAIN didn't leave a notice. I only found out after looking up the tracking info when the package was late. I called customer service and they told me they couldn't make another delivery and I needed to pick up the package at the UPS center. They told me the hours were from 10am to 8pm. I showed up at 5:45 after leaving work and when I arrived I was told they were closed and they are only open from 7-8. I asked "7am to 8pm?" And she said "no, 7pm to 8pm" - Only ONE hour in the evening?! So I sat in my damn car and had to wait... seething in anger read more

How can this even be called a customer center? What a scam of a place. They messed up my delivery on 5 different days in a row. Their website kept stating "in transit" or "out for delivery by 9pm" and for 5 days straight it would get rescheduled. After a week I called them and they stated there was an address issue but after I verified it there was no address issue. They then asked me to come in at 7pm. After getting in an hour long line I finally come in and they tell me to return at 8:15. I come back once again a half hour later and every single "customer" they are attending is extremely irritated at their unprofessionalism and lack of work. For every customer there was a different excuse. After looking at the paper they gave me to return an hour later I saw the address was completely different including the zip code, the number of the street, and the city. Unbelievable!!!!!! Are they wearing their masks over their eyes or what??? How can they verify my address over the phone and say yeah it's just a GPS issue if they had a completely different address. And just when I though this nightmare was over, the Caucasian female at the counter said "we will try to find your package right now" like no. You BETTER find it. Can't believe these people are still in business. I have multiple packets delivered by the post office and Fedex DAILY and have had zero issues during this Coronavirus situation. What a joke this company is. More than 3 hours wasted for nothing! STAY AWAY FROM UPS IF AT ALL POSSIBLE! read more

STOP using UPS. They can not deliver a package on schedule, it keeps switching from 'In transit' to 'Out for delivery '. Man in Ontario said it's on the truck for sure even though it shows In Transit..... showed up 2 days later!! Why is it that the other package service and even USPS can deliver on time???? Stop blaming the Covid-19 for your terrible service and get people in there to revamp your system to achieve better delivery service!!! read more

I have had the most unreliable service from UPS. It is the worst shipping service I have ever experience. Their tracking information is not updated in a timely manner, they don't deliver packages on the expected date and they do not reach out to update you on changes. Other times the claim they have attempted to deliver items but is false because we sit waiting by the door for the entire day. With COVID going on we are always home so the claim that we were not available or did not answer the door is false. I have had better service with FedEx and USPS. I do not recommend there services especially during critical times like these. I will upload a screenshot photo of tracking for a package that was supposed to arrive by 9pm today but now it is 10:30pm and now sign of the package or updates. read more

UPS Customer Center - False tracking information - Shipping Centers Near Me - Ontario, California

Erick and Armando I believe their names were, absolutely stellar service today. I was in and out within minutes of showing up to the doorstep. I was not only absolutely thrilled to hear my package was not only out for delivery but they could also grab it before the truck left and handed my package out to me personally. this is probably the best service I've ever experienced from a UPS. Thank you guys so much! read more

I would give this place 0 stars if I could. They have no idea what they're doing, you can call and there is one person saying "oh yes your package is here" and when you actually arrive the person there tells you the package isn't there. Save time, don't use this place because you will get screwed over. read more

I HATE UPS anybody that ever send me something through UPS I will return it. These People are the most on organized and unprofessional I have ever dealt with. This UPS center is the worst of all. Again I HATE UPS. read more

The workers at this location are very helpful and they work quickly. Too bad they're only open for a couple of hours but I haven't had any issues with them other than issues with ups not delivering packages in area due to drivers being attacked which is understandable. read more

I've picked up multiple packages from this center and everyone there is always so incredibly helpful and kind When they had a system change over there was some confusion but they were so nice and went the extra mile to make sure I got my packages From the security guard who greets you when you walk in to the manager we have had wonderfully helpful customer service here read more

This office needs new management... the current one keeps getting things wrong. I have been waiting all day for my package only to find out that it was never on the delivery truck. Yet, I have a proof sent that it was out for delivery today delivered by 9pm. Hate to even give it one star. look at all the bad reviews. read more

UPS Customer Center - Shipping Centers Near Me - Ontario, California

If you call here and Nancy answers the phone be prepared to deal with a lazy liar. Yesterday our ups driver accidentally took a box that had no label during our pick up. When I realized he had already left so I panicked and called the 800 number and they were unable to transfer me to an agent. I have a friend who works at ups as well as a driver and I quickly realized if I call my local ups ground location they could call the driver themselves and Let him know. I looked up the number to this location and Nancy picked up and claimed they had no idea who the driver was which was evidently a lie. I told her we had a scheduled pick up and that I really needed them to let get in touch with him (because do you know what ups done with unlabeled packages or packages with usps or fedex labels...? They toss them) and she genuinely did not give a shit and hung up. This is the WORST customer service any company can provide. Save your time. Work with fedex instead. read more

This hub has a serious theft problem in my opinion. Missing items in a ripped open package handed to me directly from the driver. Another package says "delivered" and it never was. I know because I was sitting by my front door waiting for the package at the time it was supposed to be delivered. All in 1 month. They're on a roll now. So its my word against the drivers word. Well we all know how that will turn out. Horrible Customer Service. Every problem is automatically told to file a claim. And you know how that goes... good luck. Can't even speak to a human being. Return call never happened. What a horrible service they offer. Update 4-20-22 After numerous calls, emails etc. still NOTHING! Pure BS in regards to communication by UPS. I've been told my package was delivered to the wrong address, I think this was just a way to get me off their back because they have no idea. And the persons communicating with me by email are probably just losers working from mommas basement making up excuses. In my opinion. read more