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    UPS Customer Center

    1.5 (293 reviews)

    Services - UPS Customer Center

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    Ups center
    Lenny I.

    UPS customer Center is open 10am to 7pm Monday to Friday. If you come in time the associates are nice and helpful. I always come here if I miss my ups pick up driver of if I receive order after my driver already stoped by... Great location close by our business Little tip: if you are 5 minutes late after they close knock on the side door and most of the time they will open and accept your package just fine or you can wait and waive one of the UPS drivers coming in to unload their packages. Keep in mind you have to already have a prepaid label on your package if you are just dropping off the package.

    never shop here again

    Julius Hammond with Wealth Champs PD If you guys ever need to use this UPS Store, Never ever use them. I went there to get my package because I missed the delivery guy the previous day. They told me I couldn't use a ID/DL that my business address is not attached. I was proceeding to look for a document with my name on there and address then some employee comes out the office and tells me to leave or the Police would get called! WHAT? I was treated like a Dogg and I want Supervisor Lauren Vermillion and her Crew to be written up and or fired. You do not treat customers that way at any point in time in your life. If you can't conduct yourself in a professional manner at all times, find a new line of work. Will be filing a formal complaint with the Corporate headquarters of UPS.

    CLOSED DUE TO STAFFING note at door pasted at 1:00 pm.

    It's pathetic that there are 263 reviews that only average 1.5 stars. It's hilarious that there are maybe 10 reviews with 4 and 5 stars, but the 10 positive reviewers tell readers to ignore the 253 negative 1.0 stars. It speaks volumes about this Ontario Hub that most of the 1.0 star reviews truly wanted to leave ZERO stars! If there were a -10 stars review, how many reviewers would give them?! Raise your hand! If you left a 4 or 5 star review, good for you! You must be caucasian or hispanic. If you are a non-hispanic minority and was treated respectfully, congratulations; because it's an anomaly! It's laughable that UPS actually issued a "We stand with Asians" statement against Asian Hate. UPS should be aware that there is an employee in your Ontario Hub that didn't get the memo, who yelled at me, because he had to help me while on his break, while he addressed a hispanic customer as "Ma'am, how can I help you?" ever so kindly, while also on his break, on the same day, at the same time, as he suppressed his anger towards me with clenched teeth and fists! If it were not for the cameras, he would have punched me; he was so angry. For what?! Asian Hate! He asked me angrily, "Do you know that we're closed?! I was on my break! I have to help you, while I'm on my break?!," he yelled at me! How dare I want to pick up my package, during his break time?! But why the kindness to a hispanic customer who wanted to pick up her package too? He even threatened to call the police on me!!!!! FOR WHAT? For wanting to pick up my package while being Asian?! Such abhorrent, blatant, biased behavior! Please, identify this person, so that I can issue a formal complaint against him! Apparently, this biased behavior extends to others also, not just to me. There is a review from an African American man who said he was treated like a dog by a female manager and a review by an Asian man who said the employees at this Ontario Hub were ultra rude to him! Have there been any fellow Asians and/or African Americans who have also been disrespected by this biased male employee or by anyone else from this Ontario Hub? Have there been any fellow Asians and/or African Americans who have been respectfully greeted as "Ma'am" or "Sir" by this guy or by anyone else from this Ontario Hub? Doubtful!!!! Please, let me know! I will try to share this review and your replies to the CEO of UPS Carol Tome, in response to her statements about respect and unity, while UPS employees disrespect non-hispanic minorities and while African American employees complain of racism on the job!!!! TALK IS CHEAP! ACTIONS SPEAK LOUDER THAN WORDS! It's ridiculous behavior to yell at me, then refuse to give me my package! This means that you only unlocked the door so that you can berate me! It's outrageously ridiculous for his manager to insult my weight, then refuse to give me my package, then call 3 security guards to throw me out of the premises; when I am 5 feet tall, 57 years old, Asian woman, who did nothing wrong! I just arrived at 1:00 pm, when they closed at that time, instead of their posted closing time of 2:00 pm, without notifying UPS Customer Service nor changing their hours on the web! The whole ordeal lasted about an hour. Tina, the Customer Service Manager stayed on the phone with me and recorded the entire interaction with the biased, belligerent male employee and his female manager. Tina had to call the Branch Manager to get these two customer service superstars to give me my package. The carton looked like it was stepped on by the teeth clencher. It was handed to me by 1 of the 3 security guards, because the female manager said she was "in fear for her life" and the fist clencher probably still wanted to hit me for interrupting his break time, because that's why he locked the doors in the first place, 1 hour before posted closing time! Two UPS employees ganged up on a 57 year old, 5 foot tall Asian woman, with the help of 3 security guards, 1 of them armed with a gun. I was only carrying my iPhone in one hand! What a proud moment for UPS! I didn't know I was so formidable. It took the intervention of Tina, a Customer Service Manager on the phone and the Branch Manager to take my dented package home on 09/29/2023 from the Ontario Hub of UPS. They forgot that, according to Tina, "It's their JOB to give you your package!" I would not be surprised, if this Ontario Hub were to be swallowed by a sink hole..... I had posted a review 5 months ago of what happened, but it disappeared after my update yesterday. I will post the backstory again at a later time.

    Clayton K.

    I was fully ready to write a scathing review this morning, but I'm going to be completely fair about my experience. I gave it 2 stars because I give the employees 5 stars and the company itself NEGATIVE 3 STARS. I see a lot of negative comments about their staff, but I can only go off my experience today. The people who helped me were genuinely helpful and wanted me to figure out my order. Thank God they did! Considering they have to deal with hundreds of pretty upset customers every day and considering the God awful position that their company has put them in, they did a great job. I feel bad for these two because they have to be the 'face' that people take their anger out on. But its not their fault. It's UPS the company who has so royally screwed everything up. If you want a timeframe of how long you'll be waiting, I showed up at 9:50 (10 minutes before open) and ended up walking out at 11:20am or so. Definitely a long wait, but I can't blame the staff. THE MANAGERS LITERALLY HAVE ONLY TWO PEOPLE WORKING THE DESKS! Packages EVERYWHERE and the poor staff have to go sifting through every damn box to find your package because their higher-ups are completely moronic. The customer service people did the best job possible for what they were given. It's not their fault that the higher ups at their company are totally incompetent. Mark my words - I WILL NEVER ORDER FROM UPS AGAIN! While the staff was good to me, NOTHING was worth the struggles and stress they've put me through to obtain my expensive items!!!! If you order anything online, make sure it's NOT shipped from UPS because they will screw it up! FedEx and Amazon delivery always show up right on time. NO EXCUSES, UPS!!! You guys have dropped the ball! Stop using COVID as an excuse. EVERYONE is experiencing the same things yet FedEx and Amazon deliveries are working like well oiled machines. Goodbye UPS, nice knowing ya

    Don P.

    Used to be when you thought of dependability you thought of UPS. Not so much anymore they are barely a step ahead of the United States Postal Service. I pay yearly for package tracking so I can be notified when packages are going to be delivered to my home and make arrangements so they are picked up and not left on my porch. These arrangements include me staying home occasionally. I can't count the number of times when the day is almost over I receive notification that my delivery has been rescheduled till the next day. This is out right aggravating. I think the customer service department has hire people that the Postal Service has laid off. They are just as rude and provide little if any information. It's very sad to see how a once great company sub come to sub quality service. What can Brown do for me deliver my packages when they say they will.

    Guy laughing making a joke of it

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    I dont know what's happening but packages are not getting delivered and we have no idea who we can actually talk to about this issue.

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    UPS is also a simple drop off. They get me in and out as quickly as possible and the girls are always nice

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    Ask the Community - UPS Customer Center

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    The UPS Store

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    STOLEN iPhone and Apple Watch, Empty Box at UPS Store. I…read morebought a new iPhone and Apple Watch online from T-Mobile and had them shipped via UPS to this UPS Store for pickup. The tracking said it arrived, so I went there excited. The employee checked my info, had me sign on the screen, and gave me the package. I noticed the box felt suspiciously light. I opened it right there in the store. It was empty. No phone. No watch. Just crumpled packing material. The box looked tampered with and resealed with cheap clear tape, not proper shipping seals. I told the staff right away. They just shrugged and said they only hand out what they get. They offered no help or action. It's obvious someone along the line - either the UPS driver or a UPS Store employee - stole my devices and tried to cover it up with a sloppy reseal job. This isn't just incompetence; it feels like straight-up theft facilitated by a broken system. Now I'm stuck with: * Back-and-forth talks between T-Mobile (who blames UPS) and UPS (who blames T-Mobile). * Lots of wasted time and frustration. T-Mobile and UPS, this is not okay. Why no better security for expensive shipments? Like tamper-evident packaging or more employee checks? Warning to others: Don't ship phones through T-Mobile and UPS to a pickup spot. Ask for direct delivery to your address with a signature, or buy in a store. This ruined my trust. I'll go elsewhere now. Do better, or lose more customers.

    Jose was absolutely wonderful! I was very slow in finding…read more where to send a return label and he was very patient and absolutely kind , while I was still trying to do what I had to do , he was helping other customers wonderfully, he is very hard worker in doing his job! I hope to see him raised up to higher position and good pay!!

    UPS Customer Center - shipping_centers - Updated May 2026

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