Delivery sucks. Nobody will answer the phone. Claim coming! Overnight from LA to JHole takes 3 days. BS! Calling the 800 number makes you wait n hold for 13 minutes, then you get a foreigner that gets you nowhere. My attorney will be sending them a bill for my time. read more

After reading some of the reviews here, I felt compelled to leave a review based on my honest experiences with UPS. I have come to this location a few times and have only had positive experiences other than the small window of hours that they are actually open. I realize other reviewers have not had a positive experience but given the amount of packages we receive at our home every week, I personally think they do really well. Looks like there may be some inconsistency with their service. For the actual customer service center on Gregory, good experiences and I only knock it to a 4 because their hours are not good. For the actual organizing and delivering of our packages, I would give them a 4.5 star rating. Out of the hundreds of packages we have received, probably 1 or 2 have had issues and who knows if that was before it reached the local UPS. The drivers always leave our items in a protected spot and out of the elements. I think they do a great job. read more

UPS in jackson wy has the worst track record imaginable. they falsify signatures, leave packages out in the weather, record them as delivered when they're still sitting in the depot. and they don't bother to call to say they're holding something for you; they just return it to sender after a few days. read more

UPS Customer Center - package left out in our yard, in the rain - Couriers & Delivery Services Near Me - Jackson, Wyoming

I live at 1144 Gregory Lane and our UPS man is AWESOME!! He has an amazing attitude even when some of the people here are total Di*ks! Oh I've seen these entitled pr*cks and how they treat people; they have obviously never had a job in their lives. Thank you Mr. UPS man; we appreciate you. read more

Just can't say anything good about ups. They refuse to deliver to my home. It's because our route driver is lazy. They continually drop our packages at a rural store instead of our physical address. We don't have a dog nor is there any other reason that they should not deliver to our home. They drive down our county road most every day that is only several hundred yards away from our home. Go figure? I think it is time to spend a little more for money by going with fed x and skip the whole dog and pony show with ups. Joe B. Etna WY read more

Customer service is terrible. They lie about package delivery. They make us drive 35 minutes to pick up our own packages if the driver doesn't feel like driving to our house. read more

Like a lot of people we order many things online that are then delivered to our home. I always cringe when I see it's going to be delivered by UPS. Almost without exception the packaging is damaged. Either ripped open or squished down. We've been pretty lucky that our items haven't been damaged themselves but it wasn't from a lack of trying if the packaging is anything to go by. Also I left a note on our door that asks the drivers to put the packages inside the door but apparently that's to difficult because it never happens. I really don't like leaving negative reviews but I'm really frustrated with these things that keep happening. Once or twice I would overlook but it's consistent and it's seriously starting to upset me. If you have anything valuble I would suggest some other company to ship through because it's obvious that UPS doesn't care about doing a good job. read more

If I have a small package, I usually receive it without a problem. But very often, when I have one or more big boxes (regardless the weight), the delivery person keeps dropping it at a nearby office, which has no association with mine, other than being at the same campus. When I call the local number to inquire or complain, they tell me I need to call 800-275-8777. If I call the 800 #, I am told I need to call the local number. The new trick today, was that the driver signed my last name as if I received the package, and I had no idea my package had been delivered (to the wrong office) until I had tracked it. I called the office nearby to ask her to please do not sign for me and send UPS guy to my office from now on. She was not even at her desk when the delivery person came. He just left the packages at her lobby, and signed my name! Seriously? read more

This UPS Customer Center is a frustrating group to do business with. They are constantly trying to deliver packages after the companies ( the one I send to as I'm out of town and unable to have them delivered to me personally ) are closed, When I am in town I have to chase the truck down in hopes of collecting my packages. They Need to have it sink into their Thick skulls that ASPENS MANAGEMENT CLOSES at 4:00pm everyday. So Frustrating!!!!. read more

I was waiting for a package that should be delivered today, I was home all the time. When I checked the status of my delivery it says that "The receiver was not available for delivery. We'll make a second attempt the next business day. Jackson, WY". Cam somebody explain me how come this happened? Or if it's raining the package can not be delivered?!!! Another package arrived damaged and we had to wait one more week for another order to arrive... So, I think when we order something we should think twice if it's worth to receive it with UPS or not... Very dissapointed... read more

Do NOT go to this location! Go instead to the UPS Store on Broadway. This facility is owned as a franchise and the owners are rude, uncaring, and indifferent to your needs. The employees are delightful but totally overworked and doing the best they can in an awful environment. You will find the UPS Store on Broadway just the opposite and your needs met with enthusiasm and courtesy. read more

Our UPS service center is in Jackson, WY., so like the previous reviewer, we've had similar SERIOUS issues with local delivery drivers here in Thayne, WY. Even though we have a sign on our lower-level door, instructing ALL packages need to be delivered upstairs (under the roof / out of the rain etc), drivers either can't read or don't give a hoot! When packages are left at the bottom of the stairs, without prior OK, it's right under the roof drip, so packages get destroyed, but some drivers are simply too lazy to even climb a few stairs! Also, after repeated warnings to NOT come after 10PM, so we could bring them inside to avoid freezing etc, that's been totally ignored. In Wyoming, it's simply not safe for someone to sneek up to someone's porch at midnight. Please, please, some supervisor will hopefully read this, & have enough cojones to properly COUNSEL his drivers in PROPER customer service. Yes UPS, I understand that it's hard to find descent help -- in the office, or on the street !!! read more

If I could give 0 stars I would. Our local UPS center refuses to deliver packages to my home from November through May. I understand that we live in a town that receives snow and that at times driving could be hazardous; however most days the roads are completely clear. UPS has chosen to deliver my packages without permission to alternate addresses. If UPS is going to accept the package and take payment for delivery, the package should be delivered to the address on the package. read more