Absolutely worst dinning experience I ever had.
My wife and I used to frequent this restaurant over 16 years ago when we lived in Marathon. Though I read a number of negative reviews on Yelp about this place, now that we were back in the area, we were anxious to give our old spot a try.
It was a Friday night and moderately busy. All it appeared to be on staff was two owners serving tables. After waiting at our table for 5 minutes, a lady comes by with two menus, drops them off and just walks away. Strange, but OK. About 10 minutes later, a guy comes back with an order pad and says, "What do you want?" We give him the order and he does scurry back with our drinks. 45 minutes later, the lady comes back with our appetizer, drops it off, says enjoy, and scurries off again. Yes, appetizer fairly good. About 10 minutes later, our meals come up.
Very basic toasted sub sandwiches. Mine was fairly decent. My wife's had burnt spots on the bottom. I know this can be a problem in Italian restaurants which make pizza. Cheese from a previous pizza drips on oven floor, burns, new pizza or sandwich slides in, and old cheese spot gets burned into the bottom of the food. Just need to clean the oven a little more often to prevent this. Also, the meatballs in my wife's sandwich didn't taste right. Bottom line, she couldn't eat it.
After about 20 minutes, the lady comes back, asks if there's anything else. My wife informs her what's wrong with the sandwich. The lady gets defensive, and states that all their food is homemade, and that they've never had a complaint about any of their food. My wife suggests she check her Yelp page, as there are several reviews complaining about the food and service on there. The lady just leaves and doesn't say anything. About 5 minutes later, the guy comes back, tells us he wants us to leave and never come back, or he'll call the police for threatening him and his wife.
I say what threats? He says your wife is threatening to write a negative review about us and I'm not putting up with threats. I just want you to leave. By now a few people from other tables are looking our way. I explained to the guy, no one is threatening anyone, and that my wife is stating you should check your Yelp page to read the complaints, because as we've experienced, they are fairly accurate. He sill got in a huff, and said I still want you to leave and don't come back here again, then he stormed off. So we started to gather our things as it was getting a little uncomfortable in the restaurant with everyone looking at us, but before we got out of there, the wife of this guy came flying out with a bill for 40 bucks. Guess they did want us to leave quite that fast. So I paid the lady, and we got out of there.
All this could have been avoided if when my wife told the lady there was something wrong with her food if the lady would have replied with: I'm sorry, don't know how that happened. Can I make you a new one or maybe something else?
My suggestion : If you decide to go here you may or may not be disappointed with the food. You'll likely be disappointed with the service. The food is reasonably priced especially for the Keys, however, if you don't like your food or have a problem, I don't recommend complaining about it. You just might get asked to leave. read more