I called the number they listed for the Eldorado location and ordered pizza and salad to pick up. When I arrived it took ten minutes for the employee to recognize I was there. When he finally acknowledged me he said my order wasn't there and it must be downtown. I told him I called the number on their website and had the screenshot of their website. He said there wasn't anything he could do. So I walked out and will not return. read more

Great pizza, cute space and friendly customer service! My husband and I stopped in on our road trip and were pleasantly surprised. I was almost turned off by other reviews but I'm glad I followed my gut. ;) read more

Upper Crust Pizza in Eldorado is BACK. Same great pizza it used to be. They had a sign out, "under new management." Guess staff from their downtown location are now working the Eldorado location. You can safely go for a great pizza in Eldorado again!!! read more

The service sucks. Hours on their site day closing at 8pm, called 25mins before 8 and they said they would not take my order because they were closed. I told them their hours state closes at 8 and they should mark it that they don't take orders 25mins before. The person on the phone said in a snippy voice "will do" and then hung up. read more

Paid $60 for two pizzas (with 2 toppings each) this week!? I used to really like this place, but can't recommend now. Overpriced, hardly any toppings, got mushroom instead of what i ordered (double beef). read more

Stopped by after getting some gas while on a road trip. We were pleasantly surprised at how exceptional the food and the service was! The side salads were delicious and my calzone was truly the best I've ever had! Nice and crispy on the bottom and delectable on the inside! If I'm ever heading this way again, I would absolutely make the trip back for a meal. 10/10! read more

Always have been a fan of the UpperCrust Pizza! I grew up eating their pizza since the days when they had their location where Tortilla Flats now is. I was in 3rd grade when our class went over to make mini pizzas for lunch. Their pizza is a long time family fav. THANKS! read more

Upper Crust Pizza - Eldorado - a pizza in a box - Salad Near Me - Santa Fe, New Mexico

Overpriced but if you're desperate due to location, we'll, there's this one in El Dorado. Food is good! My only complaint is the price.

Every time we have bought a pizza here, it has either been undercooked or overcooked. Pretty sad for a $23.00 pizza! I've eaten excellent (and consistent!) pizzas that were less than HALF the cost. We live in Eldorado so, while Upper Crust is CONVENIENT, paying steak prices for such carelessly-baked pizza is unacceptable. read more

Horrible experience. Do not recommend. When we first arrived the woman taking our order had EarPods in, which is extremely unprofessional. We then waited 30 minutes to get salads. It took an hour and 15 minutes to finally get some pizza. When we did receive some pizza, the order was wrong and the pizza was cold. We were told that our large pizza was being made. During the time we waited we saw several other guests come in and order and leave, both upset that their orders were late (and they came in well after we arrived). After waiting another 20 plus minutes for said correct pizza we order to be made, I went to ask the woman behind the counter why things were taking so long (another individual who seemed to be working very hard and not wearing EarPods), and she was unable to give a direct answer even after I asked directly multiple times. After seeing how frustrated we were she FINALLY apologized and comped the large pizza we never received. Terrible service and incompetent staff. read more

Wow! Things have really deteriorated at the Upper Crust in Eldorado. We've been eating here for several years and it has been a go-to place for a decent meal. We would generally eat a small gluten-free pizza, and it was good. Covid was hard on the restaurant from a staffing perspective and sadly the management has changed. Not sure if that's just the Eldorado store or both of them. But, the new management has really messed things up. Cucumbers in the salad were frozen, the meatball sub was close to inedible. Draft beers were mostly out. And a soda machine at the bar?? How tacky! I think we'll just keep driving into Santa Fe to eat and watch reviews to see if things improve. Sad to see it happen, and I hope they figure out to improve things. read more

Great service excellent and consistently good pizza! Salads great too! El Dorado team the best! Love the pull up window and live music. A must have on a evening after work when cooking is not an option or desire. Upper Crust continues to deliver since the 70's! read more

Great service, amazing pizza, garlic cheese bread, and a fresh Greek salad! The food and service was outstanding. Love the attitude of the staff. I had never tried the garlic cheese bread, but it was so good. Crunchy, with lots of garlic and mozzarella cheese. The sauce was so wonderful. The Greek salad was fresh, and the portion was large enough for 3 people to share. read more

Good service, tasty pizza, and I will be back again in the future. This is a good pizza place in Eldorado at Santa Fe when visiting.

This place was perfect for years. Whatever happened in the past few months (new manager?) is more than disappointing. Hilarious seeing the business owners and their son get a tour of the kitchen during my 45 minute drive thru order literally clapping. I had to flag down the woman from my car at the drive thru wonder after my second round of sitting at the drive thru for 15-20 minutes. The owner had to open the drive thru window.. I miss what this place used to be. read more

First things first... This is not east coast New Jersey style pizza. With that said, the pizza is very very good. Good ingredients and I love the crust once I got over missing NJ pizza (probably the only thing I miss from NJ :)). Also, they don't skimp on the green chile! (I know, I know, green chile on pizza???. It's well worth it!!!) Staff is very good to excellent. They have a very good beer selections well. I do wish they server wine in better glasses though. They also support local live music! It's worth stopping if you are out Eldorado way! read more

Great pizza!! We lucked out and had a wonderful dinner and the wait staff was super attentive and the food was great.

If you go here, and you don't see any employees over 21, then turn around and leave! Fair warning.

Thank you Emily for reaching out. Will visit Eldorado location when near Santa Fe and update review accordingly. Hope your location is doing great! read more

This place runs hot and cold. They have fouledup my order multiple times. One night while waited at the service window I observed one female employee combing her fingers through another's hair. No gloves, right next to thecou ter where food is prepared. I think there needs to be an adult on the premises. Too many teens not taking their work seriously. read more

This place has gotten so much better. All the kinks have been worked out and we are so happy with our meals and service. Kat is the most amazing person there. She is so sweet and make a sure your order is perfect. The meatball sub is to die for and pizza is sooo good. We are very lucky to have this little gem in our neighborhood. Keep it up gang!!!! read more

My stepmom's wallet was stolen while she was ordering a pizza here in July 2018, and the thief used her credit card. She has been contacting the manager for four months, asking him to review the security camera footage from when it happened to help her find out who did it. She gave him the exact 30-minute window when it happened and he's been giving her the runaround for four months, saying it would take too much of his time. He doesn't have thirty minutes to help make this right?! Another business owner in the area suggested to her that it might have been an employee, which could explain why the manager is being so uncooperative. If I owned a business and a customer had a request like this, I'd be as cooperative as possible. Please be careful if you eat in this restaurant. read more

This place needs some serious help! Our instinct was to walk out and we should have. Walked in and girl was prepping food with gloves on and my first thought was "oh that's great" because I am a bit obsessive when it comes to cleanliness in the kitchen. But then when she wrung up our order on the dirty cash register, answered the phone and cleared all the condiments off the community bar and took our money, that is when we should've asked for our money back because after that she continued to prep food with her dirty gloves. Then the gentleman making the food in the back came out to help her on the register and never took his gloves off and then went right back to the kitchen. DISGUSTING!!! The food was under par.. it was probably one of the worst dining experience I have ever had and I am no spring chicken. Don't waste your money at Upper Crust in ElDorado.....trust me. The sign says new management...looks like the new management is not very good. read more

Bad service. Bad food quality...it's that simple. I have never gotten a consistent meal here. Even meals I have ordered more than once. And the service is the same. It is sad as we have so few choices in Eldorado but I would prefer to go into town than eat here. read more

Pretty good pizza! Quick service, took it to go. The la cumbre amber made the wait even better! We got the meat lovers and it was different but pretty good! read more

Pizza is OK but it's hit and miss! They don,t have extra large size and the pizza is expensive. The unpaved parking lot is full of big potholes! read more

We love the pizzas there. Thin crust is great. Both mushroom or pepperoni toppings are excellent. We order once a week!

Great reliable Pizza! They only get a 4 star because of their small size (business) which limits a wider selection of esoteric pizza's ( don't ask. - just take the hint). read more

Great pizza and staff. Nicole is wonderful: conscientious and kind. We ordered during a very busy time. They were understaffed and stressed but Nicole wanted to please us and make us happy. Her understanding and genuineness made me just want to hug her, and so I did. Thank you Nicole! You are awesome! read more

Worst dining experience ever. Ordered two pizzas a sandwich, salad, and sub and paid for the food. Saw they were busy, so didn't push or bother them, but after 45 minutes and nothing, I asked about our order. The employee said they were backed up. 15 minutes later, found out they lost our order, so she went and found the ticket. She said I'll put it up front. LITERALLY EVERYONE ELSE who had come in after us or barely arrived were getting their food, but an hour and 15 minutes later, we still hadn't gotten ours. When they did finally bring out the sub and garlic bread, both were cold. 10 more minutes for the pizza. It was a nightmare and the food wasn't even good. I get being busy. I get working with inexperienced employees. We did not pressure them and were trying to be very understanding, but by the hour and a half mark, we were fairly frustrated. It was unacceptable. Will not go back next time we are here. read more

I used to drive from S. side Santa Fe out to Eldo just for the amazing pizza at Upper Crust. The pies were amazing. Great dough good sauce and excellent toppings generously distributed. Something has changed there to the point where I returned today to speak with the manager about the dissapointment in the box that I was given last night. I paid in advance for a large grn chile mushroom and sausage pizza and left a 5 dollar tip for a take out order. The toppings were few and far between for a 3 topping pie. Thought that the value for the $30 was poor at best. In the past when I ordered a 3 topping pie it was LOADED! Full after 2 slices but has a third just because it was so good. This time 4 slices because I was still hungry. This time it was not a good pie because the toppings were insufficiant in quantity. What a huge dissapointment. The manager said that some of ingreedents have risen in price and there were some new guys who may not know what a good pizza looks like. Training failure and maybe the new management has decided to do things differently. I am not having it anymore. Time to frequent the other guys who know what a good pizza looks like on 2nd St. Good luck Upper Crust. Edit.....11/26/21 After management saw this and about 4 phone calls I saw a full refund. 11/19/2021 UPPER CRUST PIZZA SANTA FE NM ($31.78) Dining Out Thanks UPP. Hope you guys can find a way to avoid this BS in the future by making good pizzas again soon. read more

Upper Crust Pizza - Eldorado - a slice of pizza - Salad Near Me - Santa Fe, New Mexico

My fave pizza in town. LOVE the crust! Their Thousand Island salad dressing is homemade and best I've ever eaten and I'm usually not a Thousand Island fan. read more

Love the atmosphere, staff were friendly and helpful! Outstanding pizza!! Outdoor seating with live music!!! Definitely our go to restaurant!! read more

I'd give this place zero stars if I could! Every time we try calling this crappy place they put us on hold for 10+ minutes! Today we called and finally hung up after 15 minute hold! When we drove by they had one customer! Don't waste your time with this place! Can't wait to drive by and see it shut down! read more

Please change your gloves or better yet wash your hands between handling money and molesting my pizza toppings.

The worst customer service let alone pizza I have had in Santa Fe. Management suggests 10 cars in parking lot is a very busy experience for the so it's okay to forget topping and not follow through when you say yes to Parmesan and peppers. This is a sad excuse and the pizza even sadder. We gave them a fourth chance and it is our last. Help needs serious counseling on customer service. Their lack of performance is not because the customer is having a bad day. It is because they lack accountability!!! read more

Really sad to say I won't be back... for pizza at least. At almost 2$ a topping I would have expected more than 10 pieces of pineapple on a large pizza. Skimped badly on the toppings.... hardly any cheese.... toppings were a bit charred. I live in Vancouver Canada and even the dive pizza places have better pizza. I was not expecting cheap delivery style pizza but I was hoping for something with flavor and toppings.... the pizzas in the pictures look abundant with toppings. Not what I got. Really really bad pizza do not waste your money. read more

I used to work by the Upper Crust downtown and loved it, so I don't know what the hell is going on here at the El Dorado location. Second time in a row my pizza was overcooked (way too much black cheese on top), the ingredients were thin, and the sauce barely there. I called ahead last night and it wasn't ready when I arrived so I ordered a beer and waited at the bar, after 10 minutes I was giving the counter girl the stink eye (it wasn't busy at all) and she came over and asked about what I ordered, and quickly found it sitting out, as it was already not warm. I also noticed the solo, young and inexperienced looking cook in the kitchen saucing, cheesing, and topping other pizzas with a noted lack of enthusiasm, really cheating the pizza of the love it needs. By the time I got home (10 minutes) my wife was effing pissed about the cold, burnt pizza, and she is an apologetic person. She nuked it and pronounced it OK, but the kids wouldn't eat it and no one took the leftovers this morning which is saying something for my family. $18 for a crappy cold pepperoni pizza? You want to charge premium prices then you have to deliver premium product. Especially when a much better pizza place is across the street who will sell you a wildly superior pie for $2 less and a salad twice the size for the same money (but they aren't open Mon-Tue). The Greek salad was fantastic as always, except instead of the normal yummy garlicky bread that comes with it we got half of a sesame hoagie loaf kind of half cut up to try and make it not look like the cold hoagie bun that it was. Beer was great as is the location. Come on Upper Crust, put your back into it! You know you are occupying a cursed building so its not going to be easy. read more

How can one screw up a pizza order when there is no one else in line. Well they did, not once, not twice, but 3 times. Pizza dough was disgusting. Unless you are super hungry and willing to eat anything this is your place. Otherwise save yourself the money and buy a frozen pizza. read more

Live in the area, so eat there infrequently when totally lazy. Food average at best. Service staff friendly enough, but never any effective organization, management, or quality assurance. Zero. If you order to-go here, expect at least one error to your order... if not worse. A couple of nights ago we ordered two things. Normally I find the calzone the best option. Not this time. The inside was very doughy and completely undercooked and unsatisfactory. Did I desire getting in the car and the hassle of returning. No. In addition, there was no marinara sauce inside or on the side. I had also ordered an extra marinara sauce and had to ask three people for it. Good that I did since later finding none in the calzone. The other order was a cold sandwich which was made hot despite "cold" being clearly stated on the receipt. The customary side salad we find worthless, particularly the mixed greens choice of lettuce. Lastly, there is no organization to the drive-up window. If you are behind other cars, your order may be ready but you will be sitting there waiting and waiting. Maybe a server should be outside at the car line during busy times getting order name, payment, and bringing out orders. It's another example of very poor organization. Everyone seems busy but it's mostly just running around with no one knowing what's going on. Obviously no one is checking orders, overseeing some semblance of organization, and training. With the totally undercooked calzone, I think they finally lost my business. read more