My mom's landline was hacked three years ago. They stole the phone line and had ATT hand it over to…read morea throwaway cellular account on Verizon. They proceeded to use her phone line to apply for credit, etc. Scary, invasive and cruel. The first thing I did when I got back was have Jeremy from Frankenstein Computers help me tackle the hardware aspects of the problem. He was outstanding. I recently needed his help again with an entirely different problem and he solved problems with ease, in no time flat. Worth every dollar.

Very kind and knowledgeable staff, so grateful to have found this place. They worked with me on my…read morelimited budget to repair my computer, and also offered to do the extended cosmetic repairs at a later date with no additional labor cost. Thank you so much again

This is the go-to place for all my Apple devices. I recently visited to get my laptop and iPod…read moresynced, a task that I would never have figured out. I appreciate they accept walk-ins, no appointment required. Very much recommend!

I was totally at a loss to set up new Apple devises, so went to Austin MacWorks. Albert…read moreSolved everything!!! He was ever calm and patient and entirely successful!! He accomplished everything I needed and was truly a paragon of patience!!! Couldn't be more grateful!! 5 star service all the way!!!

Great messaging response time, fast availability and great service. Thank you!read more

Fixed Computer and answered all my questions. Even helped me with my cell phone problems.read more

Terrible. Quoted me one price, took my computer, then doubled the quote. I declined the estimate,…read morethen still charged me the original quote for "diagnostics and driving" without ever fixing the original basic issue. Dishonest business practice and very disappointed, not to mention, problem not fixed. Very good at telling you how many happy customers they have without taking care of the actual one they are dealing with. Do yourself a favor and find a legitimate company, not these clowns.

Rude service. Manager did not care about the issue or me. Cost was too high. He rushed me off the…read morephone when I had questions. Lousy.

Seriously super happy with Christian's customer service! We're opening a new office in Austin and…read moreneeded specific equipment. We've never been to Altex until this visit when we saw the sign from the freeway and decided to check out what the store had to offer. We walked in looking for a specific firewall, and Christian helped us find everything that we needed in the store. We didn't grab a cart when we arrived, but grabbed so much equipment that Christian helped us carry the hardware and set it aside for us at the checkout counter. We needed him to walk all around the store and show us where to locate specific parts. It was great! They had everything that we needed. Also, when our ride didn't park in the correct parking lot, Christian walked outside with us helping us carry the heavy boxes. He was so nice and helpful!!

Just wanted to say how helpful Alvin and the other sales reps were in helping put the parts…read moretogether for my new gaming rig. Everything went as planned....everything matched up and worked first time. They were quick and accurate to answer all my technical questions. Great job guys! Steve S.

It's exciting these days when you find a company that offers excellent service--even from afar…read more Harris and I worked on diagnosing my laptop and in the end we were very successful. I couldn't have asked for a more attentive, communicative and honest person to work with with. Thank you Harris and thank you Parts People for hiring a great team! Best, Liz

Laptop LCD screen went South, researched a replacement, found Parts-People, price was reasonable…read moreand ordered. Came quickly enough and was packaged superbly. They had an installation video that I followed and guess what? My frikkin' screen now works! Thanks Parts-People!

Highly recommend this business! The owner responded to my message quickly with a fair price for my…read morephone screen repair. I went in this am and was helped quickly. Staff was professional and friendly. It turned out I did actually have a screen protector so I just had to replace that and it took just a few minutes. Easy peasy!

If I could give more than five stars I would. I am addicted to my laptop. Imagine my horror when I…read morerealized laptop wasn't charging. Took it to this business and learned that a small piece of plastic chipped around the area where I plug in my charger. My battery isn't removable so they ordered a new piece that came in quickly. I live in Georgetown, but it was totally worth the drive to get my computer repaired by nice people! They responded right away to my cry for help. Other businesses that waited too long lost out. Will definitely refer friends here for their computer repairs!

My computer was crashing about every 5 minutes. I called the Mobile Computer Guy and he logged onto…read moremy computer remotely and worked on it for more than two hours on a Saturday night! Not only that, he took off the useless protection software and installed a much better system. The cost was reasonable, and I never had to leave home. Really high tech, highly professional experience.

From the owner: We come to your location and fix your computer problems. Anything to do with a computer we can…read morerepair, service or fix. Same day service. Same day happy:)

Brought my new custom built pc here. I haven't done a custom build myself in a while but thought…read moreI'd give it a shot and ran into so many issues that I just couldn't figure out. Game Republik was the only place open on a weekday so I brought it here. Local spot that also repairs consoles and hosts gaming tournaments, the owner and PC expert , Chris, wasn't there when I dropped it off which is fine. He got back to me by Monday and kept me updated as to when he started, issues he potentially found, and when he resolved them with pictures for status updates. He worked a lot on my system and even cleaned up my poker cable management all for a fair price. He really know his stuff well and I would definitely bring back items here for any issues.

I left an Oculus Quest with this shop in late June after it was returned to me still unable to turn…read moreon. Weeks later, it remained unrepaired, and my last request for an update went unanswered for four days. When I called to ask about it, I was told there was still no update, so I decided to take it elsewhere. The owner then called me, raised his voice, and spent several minutes defending his staffing and workload rather than addressing the lack of communication. When I reiterated that I simply wanted my property back, he had the gall to say I was being "catty." My husband picked up the headset and received a refund. Delays happen. Poor communication happens. But a customer should never be made to feel like a problem for asking about a repair that has been sitting in their shop for months. Based on this experience, I would definitely not return.

I've dealt with AustinPCTech 3 or 4 times since at least 2012…read more Most things I can fix myself, but when it comes to system board failures or Disk Drive crashes, these are the only people I trust and the first call I make. Twice they have recovered most of my data, and only once was the drive too far beyond repair (tbh, I knew that as soon as it happened). Michael has been in the compute business for decades, even since before I built my first PC in the early 1990's. Excellent work and the only guys I trust.

AustinPCTech rendered service for complications from a coffee spill atop my laptop keyboard. I had…read morelow hopes given the volume of the spill, but went forward anyway because I like the computer (fast, large screen, lots of RAM). I've noted the AustinPCTech office in its current location for years, but had never had the occasion to use their services. I went there blindly, as I knew of their longevity from personal observation, and doubted any business would survive in NW Hills without being reputable. I was greeted by Robert and explained my quandary. He advised a reasonable course of action and took the hardware into their work stream. Luck reigned when findings were rendered the next day: the keyboard was toasted but the motherboard, etc were unscathed. A replacement keypad was ordered; Robert worked with me to schedule shipping in accordance with my priority so we could manage cost as much as possible. The part arriveda few days later: I was advised of it's arrival and told to expect a call on completion the next day. Robert called first thing on the day promised -- he must've cranked the work overnight. Back in business, albeit, now using a USB-connected external keyboard to allay risk of another catastrophe while I quaff another cup of joe.