Went to this shop looking for a suit for my sons prom . They did have a decent collection of suits…read morewith affordable prices .. it is more suited for a little aged people . My son didn't like any style and we had to return back. For adults , there are some suits/ sports jacket at decent prices . Lots of sale going on in other shops like Macy's , and we found another suit for my son there at a price almost similar to the ones in Milan . Good customer service .. nicely located in Menlo Park mall..

You're really going to refuse to take back 2 $20 bowties? One hour after purchase? With a receipt?…read moreShame on you. Aside from this being low end stuff that you'd be better off just buying decent stuff from a real store, you need to be aware of their sketchy return policy. Like I said, they refused to take back 2 bowties, within one hour of purchase, with a receipt. The guy in the store tells me that he cannot take back "small items." It's our return policy. He refers me to the return policy above the register, where it says nothing of the sort. I needed 2 bow ties AND cummerbunds for a black tie affair. Much of the store is dedicated to this low end formal wear, but they of course, do not have 2 cummerbunds. So I settled for the 2 bowties. I, of course, found what I needed in another store. So I thought, while I'm still in the mall I'll just return these. Now I get it that people probably try to scam them returning stuff after wearing them once. But, this was an hour later...and they didn't actually have what I needed to begin with. Mind you, I told the guy that I had purchased 2 tuxedos and an additional tuxedo jacket for myself and family members last year. Now this low-end stuff is cheap, so I got all of that for $380, plus we had to have the pants tailored, so about a total of $460. I'm just starting to get into owning formal wear and I have found a lot of use for this stuff recently. So, I'm sure I would have been back for another cheap jacket, or whatever. Overall, the stuff is low-end and cheap. You get what you pay for. I'd advise anyone to go to a REAL store and stay away from these cheap ghetto stores that will nickel and dime you and don't have any clue what customer service is, how to keep a customer, or just do what's right in business.

Shout out to my girl Natalie who got me fresh with a Vera wang suit for my friends wedding. Good…read morework is happening here.

Racially profiled. Disgusting and disrespectful customer service. DO NOT COME UNLESS YOU WOULD LIKE…read moreTO HAVE THE WORST EXPERIENCE. I am extremely disappointed by the treatment my husband received during what should have been a simple return. We came in to return an online order--shoes and suspenders that were neatly packed and clearly unworn. Within seconds, the associate handling the return began treating the items with visible disgust, dumping everything out of the box carelessly, and handling them as if they were dirty. Before even properly inspecting the shoes, she immediately accused my husband of wearing them. For clarity: the shoes were tried on briefly at home and never worn outside. There were no signs of wear, creasing, or damage--because they were, in fact, unworn. What made this experience even worse was the tone. The interaction was not neutral or professional--it was accusatory from the start. Another employee, who was in the middle of assisting a different customer on the phone, felt the need to interject and double down on the accusation without any basis. Had this been approached respectfully, my husband would have been more than willing to have a calm conversation. Instead, he was met with immediate suspicion and hostility. It's difficult to ignore the role that bias may have played here--my husband, an Asian man dressed casually in a hoodie and hat, was treated as though he was trying to deceive the store. This was not just poor customer service--it was disrespectful and unacceptable. No customer should be made to feel judged, profiled, or accused without cause. We expected basic professionalism and left feeling frustrated and disrespected. I sincerely hope management takes this seriously and addresses both the behavior and the underlying bias that led to this experience.

On May 8th, 2026, I came to this location as a Mango member to do a simple return. I have been a…read moreloyal Mango customer for over 3 years and frequently shop here for office attire. This is a brand I love and have always trusted. The employee refused to look up my purchase despite it being accessible through my account, contradicting Mango's own written return policy. I called customer service myself and had my receipt in 5 minutes. I came back with my receipt and original card. Staff stalled and then falsely claimed I did not have my original card, which was never even asked about to begin with and was in my hand the entire time. The key holder.. Sidra then became aggressive, cursing at me and calling me "ghetto" and "a little girl." When she still couldn't justify refusing my return, she called mall security and the police and specifically requested they bring ICE, not because I was a threat, but to intimidate me into leaving so she wouldn't have to do her job. I had everything needed to process this return. It is extremely disappointing that a brand of this caliber has someone representing them with absolutely no customer service skills and such disregard for the people who keep this brand going. This was racial profiling and deliberate intimidation and it is unacceptable

Located in the Menlo Park Mall on the 1st floor, this Mango is a pretty large shop, and one of two…read morein the region between northern NJ and NYC. Return was pretty straightforward, so that was useful. Downside - they don't show on the receipt they hand you exactly how much was returned. You have to check your email in 1-2hrs.

Zara's Edison location is getting 5-stars for one reason and her name is Gina S…read more Great customer service was hard to find pre-Covid . Post-COVID? Forget about it! Gina S. has me convinced there's hope. First, she looks like she should be modeling for Zara instead of working in the store. Secondly, I walked in with a bag of items I purchased yesterday which I needed to exchange for a different size (note: dressing rooms are closed). I had no idea the layout of a store could change so extremely overnight. Gina S. helped me find every piece. She whipped around this store with a positive attitude...she wanted to help me. Gina S. is relentless and energetic. She clearly loves working here and it comes out in her attitude. It would have taken me HOURS to find all of these pieces. I don't know how long she's been working here or what her goals are; but Gina S. needs to be in management...STAT! Due to an encounter I had with a manager named Sarah yesterday (after another clerk accidentally charged me twice for one transaction because she was busy talking about her zodiac sign and moon rising with another cashier during checkout), I doubt if Gina S.' disposition is a reflection of training she's received. She has an authentically, contagious positive attitude. Sarah did not. I agree with other reviewers. The lines are ridiculous; but that's our post-COVID world. Luckily, today's line is moving faster than yesterday's.

Says they're open till 6pm but they don't let you shop until 6pm-security stopped anyone from…read moreentering and shopping nearing closing time. The security guard got nasty with me! I understand staff want to stop working but when a business says they're open til a certain hour, if I'm popping in to grab something and not allowed in-they just lost a sale and yup-that's just bad customer service imo. No problem walking into stores also in mall closing same time-even walked in those stores AFTER Zara who also closed at 6pm. lol-security literally said "don't take pictures of me. Go away!" Rating 0

Well well well, after being a loyal customer (Uniqlo member who fancies scanning the membership…read morebarcode during checkout ;)) finally writing a review that was long due. This has been our first Japanese store interaction and in some way we find there's a fine thread of its culture weaved into this brand's fabric. The clothes seem to come up with a certain honesty with the way they are well made. This particular store is smaller compared to its cousin at the American Dream mall but has quite a collection for its size. The highlight of this brand/store is the unique self checkout technology they possess at the registers where you just need to throw the dresses in a bin and it checks you out without needing to scan the barcode manually. Parking isn't a problem at all as it's situated in the Menlo Park mall

@ Menlo Park mall, Edison NJ The store is small compared to…read morethe NYC stores, thus, they have limited items. Since the fitting room had only 4-5 rooms, the line was long to try on the clothing. Also, the payment line was long but you may put all the items in the bin which automatically scans all your items. Also, UNIQLO App can be used to order without standing in line.

J am so happy that I stumbled upon this hidden gem in Menlo Park Mall!…read moreThey always have great sales & the clothes are up to date fashion. Their jeans are so comfortable! I went in, tried about 5 different styles on & left with 3 pairs, 2 tops & a new jacket! The salesgirl ( didn't get her name) went above & beyond to be sure I was happy with my choices. When i was at the register she gave me a coupon to go back next month. I will definitely be going back soon!

Great store except for the fact that it appeared that there was one associate working. The cashier…read morehad a very rude attitude and acted extremely judgmental and higher up than me. Maybe she just was having a bad day but I do not think her personal issues should affect the customer. I overlooked her rude attitude as I got a great jacket in the sale section

Good store . We like the range of clothes here . A little pricey but some of the products are good…read more.. we generallly tend to buy mens clothing here . Not much of discounts when we went . Service and billing could be better and faster . Overall a good store ... conveniently located inside Menlo Park mall. Parking is a bit of an issue on weekends and evening times . Lots of eateries next to this shop.

American Eagle store located in Menlo Mall in the first floor, they also have an Aerie located…read moreupstairs on the second floor. Popped in here to do a return, one staff member was restocking and another was at the register, so it was a bit on the slow side compared with some of the other shops I've been in, the line moved very slowly. They asked for a phone number and our account pops up, but then they still need the order number. I do wish they could make their point of sale more efficient and be able to pull up all the orders that are relevant and just scan the item for the return.

This location is always very neat, clean and very organized. The store is always divided by…read moresections between men's and women which makes it very easy to look for clothes. One of the main reasons I like this store is because they always have very cute work outfits that are perfect for your professional wardrobe. However, I can never seem to find things that I like which may seem very contradictory. Banana Republic in my opinion is considered the upscale version to Gap and unfortunately the prices reflect that. So while I love the way the outfits are put together, the prices seem to be very high but this has no bearing specifically on the store, this is Banana Republic in general. The only problem I have with this store specifically is that it's a catch 22 with the customer service. It isn't that it is horrible-sometimes someone will greet you and ask you if you need help and other times they don't.

Back in the day, I used to frequent this Banana Republic store for online returns since Woodbridge…read moredoesn't have a store. The store's layout used to be an even 50-50 split between men's and women's apparel. The men's section here has always been limited compared to the selection at larger BR stores (e.g. North Brunswick, Bridgewater, Short Hills) especially in terms of suit sizing, but over the past decade the women's section has been gradually displacing the men's section, which now occupies less than 1/4 of this store's shelf space. I'm guessing this is due to shifts in the dying demographic of shoppers who still shop for clothes via brick-and-mortar. Store associates here have always been helpful (probably because they're usually not teenagers), and like at other BR locations the cashier is located in the middle of the store. How this BR store has managed to stay afloat for this long is a complete enigma, considering that all of its neighbors on the second floor crumbled (even before the pandemic) and have since been replaced by off-off-off brand retailers, a slime factory, and a wine & paint studio. Even the Gap store here didn't survive. This particular wing of Menlo Park Mall on the second level has historically been very prone to turnover, so I'd keep an eye out for any liquidation announcements in the near future.

As the father of two brides, I highly recommend Bernstein's for the mothers' of all the future…read morebrides out there. I was so impressed with the honesty and courteous service we received for both weddings. My wife found not one but two gowns that she fell in love with and felt as though they were only made for her. Wendy was fabulous and went through the huge selection of designer gowns to find the perfect fit for my wife. I only give praise when it is earned and I whole-heartedly urge everyone to make Bernstein's their first stop when looking for gowns and/or dresses.

Going out of business and didn't bother to inform me when I was shopping there recently.read more