On May 8th, 2026, I came to this location as a Mango member to do a simple return. I have been a loyal Mango customer for over 3 years and frequently shop here for office attire. This is a brand I love and have always trusted.
The employee refused to look up my purchase despite it being accessible through my account, contradicting Mango's own written return policy. I called customer service myself and had my receipt in 5 minutes.
I came back with my receipt and original card. Staff stalled and then falsely claimed I did not have my original card, which was never even asked about to begin with and was in my hand the entire time.
The key holder.. Sidra then became aggressive, cursing at me and calling me "ghetto" and "a little girl." When she still couldn't justify refusing my return, she called mall security and the police and specifically requested they bring ICE, not because I was a threat, but to intimidate me into leaving so she wouldn't have to do her job.
I had everything needed to process this return. It is extremely disappointing that a brand of this caliber has someone representing them with absolutely no customer service skills and such disregard for the people who keep this brand going. This was racial profiling and deliberate intimidation and it is unacceptable read more