1. Ross Dress for Less

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Iselin, NJ

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Ross Dress for Less

4.0 (1 review)
Open • 8:00 am - 11:30 pm

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5 months ago

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Windsor

Windsor

3.4(5 reviews)
0.6 mi

I can't thank Zena enough for her help picking out my entire outfit for a wedding I'm going to this…read moreweekend. Her attentiveness to me and my situation was awesome! She asked all the right questions to figure out the dressiness level of my event! I'm very glad I came when she was there to help me otherwise I may have walked out with nothing! I work in the service industry so I truly truly appreciate my experience!

My daughter purchased a shirt from your establishment and went to return the item. She went to…read moreWindsor in Wood-bridge Mall today the 5th of March at approximately 2pm. She was greeted by the cashier who touched the garment and immediately after used hand sanitizer. I am not sure if she is a germaphobe or just rude. She was told she couldn't return the item and was extremely rude. My daughter was very uncomfortable and not someone to cause trouble so she left. Her sister was in the car and immediately came in to her defense and to try to figure out why she was so rude and why the item couldn't be returned. I have purchased many items from your store and returning items for me weren't ever an issue. My daughter called me very upset stating that the rude employee said the item was worn and it was not. My older daughter was appalled and demanded to speak to a Manager, several young girls claimed they were managers and that the item couldn't be returned. It is my understanding the manager on duty was someone named Alexis. It is ridiculous how my girls were treated. Needless to say the item was left there and we received store credit. NO ONE I mean no one should ever be treated the way my daughter was. She left the store very upset and with just cause, so much so, that other shoppers came to her defense. I am writing to you so that you can train your staff better and your managers should not allow anyone who deals with customers be in the front and center of your store especially if they don't have manners and people skills. There is a way to handle customers. The times I have gone there with my children they are all very rude, young uneducated children who don't care whether you lose a customer or not. I know you do not want to have such immature people running your establishments. If I was there today this wouldn't have happened but that shouldn't be the case. Everyone should be treated fairly and with respect. She clearly doesn't like her job and honestly shouldn't be working there. I am very upset and she is very lucky I was far away or this would have ended very differently and she would be giving my daughter an apology. Please look into who you have at this location because they are ruining your brand. I will not be returning. Cecilia Alves A Concerned Customer

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Ross Dress for Less - womenscloth - Updated November 2026

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