I made an online order with extra payment for delivery, and although the customer service over the phone with this location was smooth, the female associate I confirmed my sofa pickup, poached me to use the delivery company they work with, T&M Trucking, and these people completely screwed me over. T&M female customer service was completely inaccurate. I explicitly told her it's 3rd floor but steps on each flight is just a couple steps. She quoted me $100 for delivery 12/31. This unprofessional guy showed up with his daughter or something, told us we needed to pay $140+ because of the stairs. We only had $100 cash, and told him the lady told me $100. He called the lady for her to tell me what she thought our conversation was... as if to solidify that was correct? He acted all tough and so ghetto and we didn't want any problems so my husband told him he'd need to go to ATM after. This guy and this little girl hoists the sofa up, and then tells us they can't fit the couch in. I told my husband to make sure they try the most optimal angle. and I over hear him on the phone telling my husband that he already knows what I am saying and he knows better. He then hurries my husband and tell him it's NYE and he's not even supposed to be working and he has a long drive. How is that our problem that you decided to work and drive long on NYE? He told us he'd leave the couch outside for $100 flat or he can take it back to the store but still pay him the $140+. He insinuated he's doing us a favor and that he's losing out. And my husband rightfully told him that isn't the case because he's getting $140+ while we don't get any services rendered/no couch. He was very aggressive towards my husband. My husband told him he needs to go to ATM, and the guy told him he will follow him to the bank with his truck because he doesn't know what stunt my husband would pull on him. A week later, I come back home, and we bought the same couch from a different Big Lot's location... guess what? We were able to maneuver the couch inside the home ourselves, just with logic, physics, and common sense. This was the most unprofessional ghetto conversation we've ever had from any servicing or trucking company. read more

Went in to the store today to pick up some patio furniture and had a few questions. Was helped by the store manager Jose. He was able to answer all my questions & even helped to load it into my car. Best service all around, and super clean too! read more

Big Lots has been open for a few months now in Union and I was looking forward to checking it out. At times I've frequented the one in Elizabeth across from Ikea. And while I've never been a huge fan of Big Lots I do enjoy browsing their many aisles of household items, pictures with cute sayings, small furniture items, food, cleaning products and other things. I've hardly gone in there for a specific purpose. It was usually after coming from Ikea and more or less visited to browse and shop for items I really didn't need. The items they have, appear to be fairly priced and I guess you can find an awesome bargain or two if you come at the right time so I can imagine they have their own base of dedicated customers. I've taken kindly to the store in Union. It appears to be clean but scarce. I mean it's generally like somewhat of a ghost town in there - certainly nothing to complain about in these times of Covid but while the customers are scarce so are the employees and their shelf items. My last pic shows a part of the store that has quite a bit of open space with no items. I've been here several times since they opened and nothing has changed so I doubt their expecting a large shipment to fill the area. Their food section is kinda sad...nothing like the one in Elizabeth which is stocked for days. Keep in mind this store is not tiny. It's in the same shopping area as Target, neighboring Dick's Sporting Goods and if anyone has been in this town for years like me- it's the old Babies R' Us (I can't remember what store it was after that) Upon reaching the register the one employee who was in the store was there ringing up customers. She appeared to be kind and professional. While the store is generally pretty sparse, this time it seemed all 8 customers that were in the store were waiting to be checked out. Not a good look for Big Lots considering the one cashier worked as quickly as she could to efficiently get the customers on their way. I waited in line for a good 15 minutes. Normally I wouldn't fault Big Lots for this...I mean 4:00 pm on a Monday it shouldn't be really busy but it was Martin Luther King Jr. day - a holiday when many people have off from work and go shopping so yea, they should have known better and done better. Despite my complaints I'll be back. It's the only place I can find my Crystal Geyser water these days and for that I'm extremely grateful. As far as recommending, I think the one in Elizabeth is better. I don't think this one will be open very long. read more

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Big lots has decent prices and not so great prices the thing I like about Big Lots is the randomness of their products you just never know read more

Big Lots - Bathroom holiday decors good products - Furniture Stores Near Me - Union, New Jersey

This one on Route 22 is very clean, spacious and they had a lot in stock. Staff was nice and friendly. I got what I needed for some landscaping projects. read more

Not only is the store easy to navigate and find what you need, the staff is lovely! My husband and I came in to purchase a TV stand, and Ivette and Sarah, who rang us up, were great, super friendly and very helpful. We're definitely coming back soon! read more