It's feels like Macys has cut back on overhead costs at the expense of customer experience in the store. Not only are there fewer registers to service the different departments but the recently added self checkout machines don't even work most of the time. There are also fewer price check stations, and the mens shoe dept is in desperate need of some TLC because boxes of shoes are mismatched and disorganized. The one saving grace for Macys that keeps me coming back is their Star Rewards program. They do a great job of offering deals at 15%-25% off regular priced and sale merchandise and even sent me an extra 30% off coupon for my birthday, and when I get to redeem my Star Rewards points it's like cashing in on even deeper savings. read more

Macy's - Men's Clothing Near Me - Woodbridge, New Jersey

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Needed a suit that showed in stock online at this location and decided to go in person to try it on and hopefully buy it as I needed it quickly. Ofcourse the store was a mess and disorganized. Good luck finding anyone who works for help finding was you need. The store is even kind of dirty looking. Skip it. read more

I love this Macy's! Susan in the makeup department is the best! She is so nice and helpful. I recommend her ! they are very professional and polite at this location. I also bought my new shoes on sale here. Michael Kors sandals with at 30% off was great for their sale! read more

Macy's - Michael Kors "Cerise" sandals! - Men's Clothing Near Me - Woodbridge, New Jersey

The ongoing pandemic has definitely taken a toll on a lot of businesses and public places since a consumer's mindset to buy anything outside of essentials or to visit a public place like a park or beach, has crippled down significantly. Now by living with what has become the new normal, it is commendable on how these businesses and public places continue to remain open and cater to the general public by following the safety standards. It is now all the more important that we as customers, support these heroes during these dark hours to mankind. This Macy's is part of an extravagant mall, the Woodbridge Centre. The store has three levels and look humongous with a stock well kept and ready for the Holidays sales. The store is typical Macy's with a standard MAC and a range of different clothes, brands, shoes, perfumes and accessories. We have never visited a Macy's Backstage and was curious to check it out. It was in level 3 and looked like we were suddenly transported to a TJ Maxx. The items looked little less pricier and the shop was neat for the most part except for the kitchen items section. Nevertheless, this shop tends to all your usual Macy's needs and located at a prime location to access other shops that are around. read more

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Macy's was awesome pre covid days . This used to my go to shop. But now ! Wow things have changed . All dresses and products are so expensive ! No sale nothing . Poor customer service . Very very very slow billing . Out of the 10 billing places only 1 is being used . Even with crowd they don't open other billing stations. Average experience overall. Lots of parking space available . read more

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I have not been to a Macy's to shop in a while, but two Saturdays ago Mini-Me was in the Prom 2018 Dress Fashion Show, so I found myself shopping for some new items to add to my closet, while she did her thing. Prices were not what I expected, they were reasonable plus they were having a 20% off sale on many items from slacks and skirts to dresses and blouses even the jackets for work ensembles that were so cute, stylish and modern. Honestly the store is set up well and easy to navigate, the customer service was welcoming and helpful. I will definitely be back and I can't wait to see what the upcoming sales will be offering!! read more

Came into this store today and remembered why I vowed to shop at other Macy's stores going forward - and not this one. I had items to return that I bought at the Herald Square, NY location where you can pretty much return clothing items in any department/ floor/ register where women's clothing are sold. Here in Woodbridge, you have ONE register on the first floor where you can return items (customer service) and ONE line where you can pay for items (the Checkout line). It's ridiculous for a store of this size. The ladies on registers are friendly and doing the best they can, but overall customer service has gone down over the years. If you shop here, pack your patience. read more

Macy's - Store - Men's Clothing Near Me - Woodbridge, New Jersey

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Currently standing in line for at least 25 minutes. I'm counting a line of eleven people. Guess how many cashiers there are? One..They must have recently installed a self check out because I never seen it here before. Guess how many are up and running?? ZERO.. I was looking at shoes in the mens department. An entire wall of shoes did not have prices on them. I asked the lady in that section how much a particular pair was and I got attitude and told me to stand in this line I'm currently in and ask the cashier. WTF happened to this place? Macy's was read more

Recently I wanted to pick up some new work clothes, but I had been putting it off for weeks. When I saw an ad in the paper about a men's clothing sale, I decided to trot on down to this Macy's (a short drive from me in Elizabeth) to check it out. I went on a weeknight, mostly to avoid potential crazy weekend crowds and in the hopes that some sale items would actually be on the shelves. Connected to Woodbridge Mall, this Macy's has little to rival its Herald Square counterpart, but it is a good satellite store with nicely laid out areas dedicated to various brands. In general I found most of the store well organized that night, though the sale items were all kind of tossed on one rack without much regard for size order (something I believe is common in most clothing stores). As I wandered around gathering clothes to try on, I was asked by a couple sales associates if I needed help. At the time I didn't so they went about their business as I used the nicely organized dressing rooms. When I came out, I decided to try to find one more item, but they did not have it. Every employee I ran into made it a point to try to help me find this mysterious item (a vest that was available online, but not in the store). Fortunately, the sales associate who rang me up was cool enough to search the inventory database of the entire metro area from New York City to New Jersey to see who may have it in stock. When it was determined that I would have to order the items, he worked with me to get me the maximum discounts, essentially canceling out the shipping cost. I was very appreciative of his help! A good staff, good environment and I found most of what I had hoped to. I guess this could be different on crazy shopping weekends, but this Macy's gets a thumbs up from me. read more

I made an online order for Polo Ralph Lauren Boxers. It came in a four pack. After a long day at work I just arrived home approximately one hour ago. I was excited to see that my package arrived. This order was shipped from the Woodbridge Center Mall Macy's location by the way. I got immediately proceeded to open my package and to my surprise In the package was a different brand underwear that was old and stained. In addition there were two polo brand underwear's that were polo brand but were damaged, looked old, ripped and used. One of them even had a yellow stain.... I don't think I will ever order an online item from macy's again. If I need something I'll just go to the store so that I can view the item myself before purchasing it. read more

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This review is mostly for customer service but I came to this store to make a purchase and was pressured into getting a new Macy's card on the spot. I had an old one and wanted to check if it was still valid first. The employee trying to get the commission - I imagine - coerced me into signing up for a new one saying the old one probably isn't valid. Since then I've called Macy's.com probably over 100 times in a month regarding several issues. The staff are rude, incompetent and uncaring. They hang up on you, give you incorrect information and are completely useless. I've wasted so many precious hours and I'm no longer enthused about Macy's because of this experience. Macy's needs to train the right employees and remember that SALES is not the only thing that keeps customers. read more

Bright and well-organized Macy's with a large cosmetics department, including a beautiful MAC counter, etc. Easy and free to park on the shopping center parking lot, a close drive to the Kona Grill and Bahama Breeze restaurants, etc. read more

What the heck happened to this store??? Macy's used to be a decent shopping experience, granted they have the Biggest One Day Sale like every few days. Lol. Why do I have to get my own shoes now like DSW, why does it feel like I'm waiting in the roped off line like 6 Flags? This is crazy. No need for me to visit there more. I hope Menlo Park doesn't urn our like this. read more

Macy's - Men's Clothing Near Me - Woodbridge, New Jersey

This store is huge and you can never find staff. They only have one place to check out on the women's floor. I worked for Macy's and I'm disappointed to see the way they are operating now. I guess this is why I order online and pick up. I hope it gets better. I actually needed assistance today and couldn't find any read more

The good: The sales staff was nice. The cell phone charging station near the checkout by the escalators was very nice. The not-so-good: The ladies restrooms. Some soap stations by the sinks were not working. There was no toilet paper holder and roll in one stall. They need to upgrade the restrooms soon. read more

Let me try to find a word that accurately describe this Macy's. Dump that's the word I was looking for. This place was such a mess it turned me off to the entire mall. I'm on my way to Menlo Park and will never go back to Woodbridge mall again read more

Excellent selection of dresses for my daughters. Prices were affordable without gimmicks like the gauche "cash back," which I truly despise. Everything was well organized and the fitting rooms were clean. Also, life changing and why I'm writing the review...they have self-checkout. Self-checkout, people. It was really a wonderful shopping experience. read more

Sample issue everyone else had. Trying to buy a watch no one around to help waited 20 mins the only sales person was easily distracted. Went to Lord and Taylor instead got much quicker service. read more

A cross between a day care center and a third world airport, it's actually a decent place to shop on a weekend, even for an impatient guy like me. Customer service is a little slow but once they get to you they take care of business. read more

Me and my family ordered Christmas pjs and only three arrived when. We called customer service and one out of the three people we called hung up on us we called again and tried to make my mother pay more then the pjs costed and they never shipped her pjs after 2 weeks of ordering it and made her get her a smaller sizes terrible customer service do not recommend odering it on online read more

Children's section for boys is a mess but the girls is fine. Two associates at the register with aline one walks away, didn't say anything about why she couldn't check us out. But she had time to socialize before I walked up. read more

Macy's - Men's Clothing Near Me - Woodbridge, New Jersey

Love to go Macy's, they have lot of choices, fragrances are in good price, the purses are also in good price but still they don't use coupons for so many items. read more

Went in today to purchase a watch. Worked with a very nice and helpful lady named Jamie. She helped me to open a Macy's card. She even took the time out to speak to a representative about increasing the amount on my Macy's card to make my transaction run more smoothly. This was a long process, but the entire time she was extremely patient and knowledgeable. Thanks Jamie! read more

Painful experience. Went in to get a bridal shower gift. Shelves were a mess and unorganized. No one around to help. Lines too long and not many registers open. Then went to Boscovs- what a different experience. Plenty of registers and organized shelves. Salespeople around and willing to help. Rather shop in Boscovs. Macy's is not what it used to be. read more

I used to love shopping at Macy's. Lately the store seems to be messy and disorganized. It's very difficult to find sales people in the shoe department. I wanted to try on shoes that were on display. I couldn't find the shoes nor anyone to help me. It just seems like Macy's is not the place to shop like it used to be. read more

Very nice store in a very nice mall. They are not Herald Square, but they are a good extension.

Large Macy's; well-kept store with a good selection. 3 stories.