I am appalled at the customer service I have experienced at Windsor in Woodbridge mall. My sister wanted to return a body suit that she had tried on at the store and realized two weeks after owning it that she wasn't interested in the item. Upon arriving to the store to return the bodysuit, we were approached by a very rude employee whom gave us nothing but a hard time. She checked the item to find any damages, and claimed there was a stain where the body suit clips. After touching that part of the body suit, she quickly grabbed hand sanitizer and immediately asked if my sister had worn underwear when she wore it. Not only did she make her feel uncomfortable but it was as if she was calling her dirty. There was not one stain on the bodysuit or where she claimed to have checked. The receipt specifically states that any clothing item can be returned if there are no damages. There were no rips or stains what so ever. My sister didn't want to to argue it but when I re looked at the item, I went back in there and explained that there is nothing wrong with it. Not knowing I was already speaking to the managers, I asked to speak to one and they both responded VERY rudely stating that they are the managers and that there's nothing for them to do to help me. I proceeded to showing them that there is nothing wrong with it, and one of the managers sarcastically called me sweetie and answered me in a very nasty and rude manner indicting me that I must have just wiped it off when I walked out. I did not even touch the item, all I did was try to find what she claimed to be "stained". Not only am I disgusted by the way both my sister and I were treated, but I am disgraced at the level of unprofessionalism I experienced today. Windsor needs to re check their staff and stick to their return policy. Another employee came and offered us store credit, even she didn't see anything wrong with the item but unfortunately could not fight her fellow coworker on it since she stated "I would never lie to a customer". However, she must understand that working for retail requires all staff to be professional and cordial at all times or you will lose customers like myself and my sister. We will NOT be shopping here again. What a disgrace for Windsor to have managers like those representing such a well known company. read more