I have used unovon service for more than 8 years. As long as the service works, it is fine. Call quality is ok. Nothing to complain about. But my problems started when i wanted to port my number to another carrier from Unovon. I didn't realize I was in for a very long frustrating, disappointing ordeal with the company. I wanted to port my number from Unovon to Redpocket.com. Provided all the details to Redpocket and they asked me to call after a few days. But the porting request didn't go through even after a few days. * The reps at Redpocket suggested me to open a new request and close the old one. So, we did that. It also didn't work. * Now they tell me that the account number/pin are wrong. So, i setup a conf call between Redpocket/Unovon reps to confirm those are correct. * The request still did not go through. Redpocket rep say that they are not receiving any reply from Unovon for their number porting request. So, i setup one more conf call. Here the Unovon rep ask for "Porting Order Number" from Redpocket. Redpocket has no clue about this number. * Redpocket kept assuring me that they will port the number and ask me to be patient. * Redpocket escaletes this case and that makes absolutely no difference. * Every time i called them to get a status, a new rep picks up the call and all he would tell me is "Sir, the Request did not go through, So, let us Close the request and Open a new one" It was getting really difficult for me to explain them all that has been done so far, as the reps won't believe me and they just want to open a new request and be done with my call. After some 15-20 days, i decided to give up as there was no progress at all. After a year, i thought why not try the number porting one more time. This time I tried from Ultra mobile. I had exactly the same experience as that of Redpocket. I did everything including setting up a conf call between Ultramobile and Unovon reps. The Ultra mobile rep atleast did not give me false hope. After more than 10 days, he said, he has no clue what to do. This time in the conf call, the Unovon rep said, the Porting Order number can be obtained from Ultra mobile's underlying carrier Tmobile. But Ultramobile rep was reluctant to do that and so i had to give up this time as well. I thought if the Porting Number can be provided by Tmobile, why not try to port the number to Tmobile itself. So, i tried my luck one more time. Placed my request on Sep 8. We ran into the same kind of problems (porting requests getting no where). T-mobile had to submit the porting request multiple times. Since i knew by now that Unovon would ask for the Porting Order number, i thought i would contact Tmobile to get it. But to my surprise, the t-mobile customer support reps also had no clue what this number is. I felt totally stuck. Didn't know what to do for a few days. Then, one day when I called t-mobile customer support, they transferred me to porting department, then to their landline porting department, then eventually to their "Customer Resolution" department. The Customer Resolution department contacted Unvon rep and finally was able to provide the Porting Order Number. I felt so relieved. I thought things would be smooth from now. But there were more things to come. I had to call Unovon almost everyday to get things moving on their side. Unovon's underlying carrier is BBCom, a company based in Los Angeles. The only way the Unovon reps communicate with BBCom is through emails. So, when ever i asked for status, all they could tell me was, they have sent their email to BBCom and awaiting their reply. They were not able to provide a answer when the number would be released, when they would process the request and how long would that take. If i pressed them a little more to get details, they would just hang up, or tell me they will call me back or tell me they have no access to these requests. Why can't they just pick up the phone and contact BBCom and get me a clear answer! They kept telling me that is not their protocol. All they can do is just send email and wait for the reply. The next day they would say that i need to send an email to their support asking them to release the number. I did that too. The next time, one person in their porting dept said that he is seeing so many porting requests for my number and that is causing problem. I realized that they in fact have access to all the porting requests, inspite of telling me otherwise. After so many follow up calls, my number is finally transferred to t-mobile on Sep 22nd. Story didn't end here. Unovon still charged my credit card after my number is ported. When i called them they said that, "Sir, there is no way for us to know if your number is ported or not. So, you have to call us after your number porting is done". This shows how much disconnect Unovon has with it's underlying carrier. I called BBCom directly and in 10 seconds they confirmed me that my number porting is complete. read more

Very bad customer care. I called to cancel my service last month after they raised the charges saying it is taxes increase. I asked to cancel and they suggested a $5 services with no taxes and I agreed for the switch which never happened. This month I was again charged full amount. They are saying the same story again. Liars. Worst customer service and not trust worthy. Don't believe what they say on phone. It is all lies. read more

The suddenly changed my plan from 9:99 to 15:99 and total monthly charge with Tax jumped from $18 to $25 without any notice. when I called customer care they are saying "its in our website" .It seems we need to check their websites daily for a change. Hidden charges..sudden change in plan without any notice... Its not UNLIMITED and they stop your calls once it reaches some limits(nothing beyond 2k minutes)... read more

Worst Customer Services i have ever seen. They don't know how to talk to customer.. Unprofessional people sitting on the other side of the phone. I request for the cancellation of my services a month ago but they never cancelled the services on top of it they charged me for the next month also. I don't have any words for there Cancellation policy. $9.99 will be charged on your account if you don't return the equipment in original packing. Who keeps the original packing after taking the services for 6-8 months. No one will going to tell you these things when you opt for the service for the first time. All they'll tell you is its free cancellation no questions asked at the time of cancellation. Please don't go to these fraud companies. I am switching back to Vonage as its better option. read more

All User who is even thinking of this service, read and mark my words. Never even sign up.. 1. This is a complete money making and non customer friendly service provider. They know and created all rules to make sure they can make money from the customers (if you get to sign up). Don't go by the price the showcase. 2. Cost of shipping the crappy device $9.99, number porting $9.99, if you plan to use a mobile extension buy an app for $6. 3. Best is the return policy (A charge of $49.99 will apply to the customer's credit card for any equipment not returned. A restocking fee of $9.99 will apply to the customer's credit card for any equipment returned in damaged condition or with missing components or not in original packaging). Seriously someone will keep the shipping container intact wow wow wow... 4. So there is all reasons to charge you another $9.99 even when you hate their service and leaving So called customer and technical support 5. The folks are so not courteous and if have a problem with the voice quality. Well not their issue. It is your internet service provider issue, the router issue and anything to make you feel that you are responsible for the problem and they are perfect.... Most of the service technical team have no clue and will tell you that someone will call you in the 24 hours... god bless you can now get a call at the middle of the night... 6. Now here is the best one. If you are planning to change the service, they will not release you number (if trying to port out your own number). You will have to wait so that the monthly billing cycle is done and they can make that $15 plus takes and BTW THAT WILL NOT BE REIMBURSED BACK for EVEN the portion of time you have not used. 7. WORST CALL QUALITY Folks this is the worst service and customer non friendly company I have seen as off now. Please spread the word and make sure you don't sign up... read more

Using Unovon for past couple of years. Never had an issue. Love the voice quality. I pay $21+change (including taxes)... compared to Vonage -$35(incl. taxes) ... Only difference I found was vonage has an app and unovon does not, which at times can be annoying because you cannot directly dial an India number from your mobile. read more

FRUSTRATING SERVICE. Never ever try this service. You will NEVER able to port your number out of unovon if you decide to opt out. You will be trapped. Their customer service is the WORST you would ever come across in your life. read more

This is an worst service.. Very Bad Customer Service. We had Technical issue and they asked me to disable firewall. Which is an scary solutions. I would not recommend read more

cancellation service is horrible. they ask you to call just before 1 or 2 day of the billing cycle. if you miss that date they charge for next month. App is also not good so u cannot call from outside. if you take contract $9.99 u end up waiting for the contract to over since the service is not good. read more

I am a victim the UNOVON service. The call quality is very bad. The customer service even do not know how to fix it. I cannot send a fax. I cannot block my caller id. It disconnects the calls. It cannot even call some local numbers. I am very glad to go back to my Vonage service. - Siraj read more

DOn't buy this service, customer service is very rude, they don't have curtesty how to talk to the people. They charge $7 for adapter shipping and ask to return with own shipping charges which is not fair. Stay from these people, they should be complain to consumer court for their unknown charges which they never tell to customer. read more

Ordered the service when the marketing person made a call. He mentioned the device is free (value of $49.00), there is no activation fee, no cancellation fee. Same is mentioned clearly on their website (https://www.unovon.com/index.php/home/terms). When I call to cancel the service, they wanted me to ship the device back at my own expenses, as i did not use the service for a year. And, there will be $9.99 restocking fee. read more

This is not an unlimited service. They advertise as unlimited minutes but again in terms and conditions they have a restriction for the max amount of minutes that you can use. I don't think this is fair policy. Not sure if there is a way to goto conusumer forum on this but i think vonage also does the same. read more

Very unfortunate to have tried this Unovon which is nothing but a piece of crap. Their service is criminal and their customer reps are atrocious. I faced all kinds of problems with this connection after I decided to Cancel due to the connection issues, I ended up being cheated and abused by Unovon. If you ever wanted to test yourself on the level of tolerance and patience then look no further. Below are couple of my mails to which they just don't care to respond. Very sad that 1 star is mandatory, they deserve negative points, useless bunch of cheats. xxxxxxxxxxxxxxxxx Sep 4 at 4:01 PM To contact@unovon.com CC techsupport@unovon.com sales@unovon.com billing@unovon.com Hello, My mail below was sent exactly a month back and so far you have not bothered to respond. Your customer care Rep's irresponsible attitude seems to be of no big deal for your company. Also, you have deducted $110.57 on Aug 26 inspite of advertising about no contract and no cancellation as per the screenshot shared to you in my below mail. Kindly return the deducted amount as this is very unethical of you. I will be sharing my experience in online reviews if you do not respond to my mails before 9/9/2015 and look for further action. -xxxxxxxx Sent from Yahoo Mail for iPhone On Aug 4, 2015, 2:25:38 AM, xxxxxxxxxxx wrote: Hi, This is about my cancellation request of your Unovon service for the Number 801-xxx-xxxx which was activated less than 30 days ago. I have been through below issues, please assist. 1. As I had called in for cancellation due to poor quality of calls, the least I expected was a smooth process. However, I was surprised when I was told about a $99 cancellation fee. Your website advertises 'No Contract' and 'No Cancellation Fees' as per the attached screenshot. Why is there a fee imposed when I opted to cancel? 2. Your Customer care rep, instead of being apologetic sounded harsh and replied in an aggressive tone when I mentioned that the quality of the calls were poor. He seemed to want to dominate and least concerned that I was a dissatisfied customer. 3. When I said I would really want to cancel, he simply hung up which I realized after a few minutes as I was assuming he had put me on hold. That was really a pathetic experience, which I still can't believe it happened. 4. However, when I called back to know about the next steps, the other Customer rep obliged when I asked to talk to the Manager (named Sameer) who accepted the misconduct of the 1st Customer Rep and was apologetic. My overall experience had been pretty unpleasant with your connection and your customer Rep. Can you please take action against the irresponsible Customer rep and avoid charging any cancellation fees as I have not used even 1 month of active service (and that your website says there is No Cancellation fees). Thanks, xxxxxx 801-xxx-xxxx read more

Worst Customer service and most of the times the number from which we calling to others will not be the same ) Means our friends are asking how many times you will change your number. Secondly they are not interested in customers as they got so many and if you ask anything in email , please forget that , you will not get any response via email. You have to call . read more

Horrible service --- The worst service, customercare service is really hopeless. Whenever we have the problem with the service and call customercare, they will never ever attend the calls, after long wait even they attend the call sometimes they will tell we escalated your ticket, but really JUNK. I requested them to cancel the service, but they dragged it till next billing cycle, even I didn't used the service they charged my credit card saying it's automatic payment and they will refund, but they never do the refund. Some Junk customercare representatives speak horribly, those stupid people are telling we will never refund your amount, you can do whatever you want. How can they talk like this? My sincere advise is don't ever take this connection. read more

HI, I am Using the unovon service for last 6-7 months and service was very ridiculous. Customer support team does not know anything and they won't give proper support. Unovon site say it unlimited calling when you reach to maximum number then they wont allow the place the calls and they don't know the process for what is the next step to place the calls. As per customer support If we reach to max then we have to wait until next month billing cycle. I won't prefer this service to my friends thanks, Venkat read more

Was a Vonage customer from long time & switched to UNOVON few months ago as our usage vs. the money paid for Vonage didn't make much sense. But UNOVON is the worst service I've ever used in my life. - Too many call drops. - Bad call quality with lot of disturbance - Have to kill & restart the app multiple times to make things work - Takes for ever to load the app / make a call when there is a switch between 4G & Wifi - Makes you kill & restart the app everytime you make a call using bluetooth in your car. - Keeps saying "Please check the number you've dialed...." while I've been using the same number stored in my contacts from the past 6 years. (When i use Vonage for the same number back to back, it works fine on Vonage but not here) Would not recommend it to anyone unless you want to deal with a piece of junk. I'm switching ASAP read more

I have been using this Unovon for the past 2 years. Customer service was good too. Had a caller id issue and called the customer service. Line got disconnected and they promptly called me back and also called back later to make sure that the issue got resolved. read more

Bad customer service, scammers. Cancellation is the worst part, i have been trying to cancel for the last 2 months and they are keep on charging me every month. Not recommended. Stay away from these guys. read more

I switched from other carrier(Vonage) bcz its cheap. Unovon is insanely poor quality and I realized my decision was bad with in a month. Price is definitely attractive, but as we all know we get what we pay for. read more

I have been using unovon from 2012 and so far had no problems. Used both call from cell phone and call from fixed line. The best part is the fact that rates remain steady unlike Vonage who sells you initial contract for $ 10 the bumps up the bill to $35 after 6 months. read more

Worst service ever. No professional people. Number of issues. International number will not be displayed. There are extra charges that they pull out of nothing. Cancellation is also a pain. You can never get a person online to support you. Very bad. Not worth switching to UNOVOR or continuing with this service read more

Very bad customer care. All are Junk..They do not know the phone number under which name. In their site it will show your name. But in background it will be in some other name. When you try to port out your number to some other carrier, they can not table give under which name and address your phone number belongs too.. So be careful... read more

Cheaper when compared to Vonage. But you get what you pay for. I use Unovon to call Chennai and Pune. Call quality to Chennai is good but Pune calls are pathetic read more

Cancellation and refund is worst and never suggest anyone to sign up, horrible customer service

The service is ok. But I have a question that they increase the monthly payments by cents which is negligible for one month. But when you track for year they increase it by 1 or 2 $. Its not a big deal but why are they doing this thing. If there are 100 customers they income would be extra +100 to +200(This is just for 100). I have been their customer for 3 years, they made extra of 50 to 60$ on me, by adding 30 to 40 $ on every month. read more