We've been using Panterra Networks for about a year now and never have any issues. Before them, we used several providers and Panterra is definitely the best voip business phone service on the market. Especially for the price. All of our business telephone lines in all locations are through Panterra now, and we couldn't be happier. read more

After approximately nine years as a PanTerra customer, I would not recommend this company to another business. We decided to move our telephone system to RingCentral after a very disappointing experience with an AI-attendant service connected to our PanTerra account. Before our contract expired, I told our PanTerra representative that we had moved our business to another provider. He told me our contract was "up in August," but did not mention that August 10 was the expiration date, that written cancellation was required at least 30 days earlier, or that missing that deadline would automatically commit us to another 36-month term. PanTerra knew that we had moved providers and were no longer using its telephone system. Nevertheless, it claimed that our agreement had automatically renewed for another three years and demanded an early-termination payment of $3,525.19. After considerable correspondence and negotiation, PanTerra ultimately agreed to cancel the account for a final payment of $1,500, which we paid in full. Although the matter has now been resolved, I believe the way PanTerra handled a longtime customer was rigid, opportunistic and profoundly disappointing. My advice to any business considering PanTerra: * Do not rely on anything a representative tells you verbally. * Obtain every promise and cancellation instruction in writing. * Locate the exact expiration date yourself. * Calendar the written-notice deadline well in advance. * Understand that missing that deadline--even after telling your representative you are leaving--may result in another lengthy contract and a substantial termination charge. A company should earn renewed business by providing excellent service--not retain customers through an automatic-renewal provision after it knows they have moved to another provider. Based on my experience, I cannot recommend PanTerra Networks. read more

I have been very impressed with PanTerra and their attention to detail through the onboarding process. I would suggest that you train your new customers to use the cellphone push to the cellular dialtone of the app instead of using the wifi calling. read more

Panterra Networks - Free Streams Account - Telecommunications Near Me - Santa Clara, California

THIS COMPANY IS HORRIBLE! Not only are they in violation of multiple TCPA regulations protecting consumers and their personal information, they're also just flat out unprofessional and disrespectful. THEY SOMEHOW STOLE MY PERSONAL INFORMATION FROM SOMEWHERE AND USED IT TO MAKE A SALES CALL EVEN THOUGH MY NUMBER IS REGISTERED WITH THE NATIONAL DNC REGISTRY! When they called with the stolen information, they asked for my associates name even though they were calling my cell phone. I simply asked who's calling in order to determine if I was willing to give out the information that you're calling for my business partner but on my cell phone. The sales rep started to get rude and snippy with me and refused to tell me who was calling even though I notified him that he was calling my cell phone. I tried to get the company name because my attorney deals with TCPA violators and at that he continued to not answer the question and disrespectfully told me off before hanging up. After calling his number about 15 times & being hung up on immediately, i was able to call from a different manner and get transfered to a Voice Prompt that mentioned the company's name Panterra and their cloud based voice service. I went to their website chat and requested the contact information of a supervisor and a legal representative for the company. The person on the chat refused to answer me. I have emailed them and called them to ask to be removed from their illegal calling database and no one from the company will speak to me or even acknowledge me. They're not even providing me the opportunity to request to opt-out of future communication from their company. AT NO POINT DID I EVER VISIT THEIR WEBSITE, SUBMIT ANY INFORMATION, OR REQUEST ANY COMMUNICATION FROM THIS COMPANY. THEY SOMEHOW OBTAINED MY PERSONAL INFORMATION ILLEGALY. I HAVE CONTACTED MY ATTORNEY TO FILE FORMAL COMPLAINTS AGAINST THIS COMPANY FOR ILLEGALLY OBTAINING MY INFORMATION AND VIOLATING TCPA REGULATIONS MULTIPLE TIMES. WE WILL BE FORCED TO SERVE YOUR COMPANY FORMALLY AT YOUR OFFICE IN SAN JOSE. IF YOU WISH TO RESOLVE THIS MATTER BEFORE IT IS ESCALATED, I SUGGEST YOU CONTACT ME WITHIN 24 HOURS AT MY GENERAL BACKUP EMAIL BEFORE MY ATTORNEY SUBMITS THE FORMAL COMPLAINT WITH THE COURT TOMORROW. THANK YOU. CONACT: ant-dotcom@hotmail.com read more

Been with PanTerra for 2 years. We were introduced to them through our IT MSP. Based on the 3 quotes we were presented, we felt that Panterra gave us the most bang for our buck. We have not been disappointed. read more

Here's what I have to say about PanTerra. It's a solid company that has treated me well. We're all online all the time, paperless, and heavy cell phone users. PanTerra works perfectly for all of these. We're a small business and we need competitive pricing also. The PanTerra is app always works unlike my years of using Nextiva with the app problems including Nextiva removing it completely only to reissue another broken app. I can transfer calls all over my company and jump into our secure file sharing within that same app. PanTerra has exceeded my expectations and I recommend them. read more

See all

My company agreed to a 4 year contract with Panterra with a 30 money back guarantee. We went over a month without service because both parties played phone tag with one another to set our phone lines up for which should have taken place at the beginning of our "agreement". BUT then Panterra billed us for the time that we did not have any service which is unacceptable. After stating that I wanted to return the phones and shut off service because of their inability to communicate and provide proper customer service (we are talking about being stuck with sub par service for 4 years), they took the phones back and charged us for missing pieces that they did not directly describe what those missing pieces were specifically. Just that they were missing and that would be another $70 charged to our CC. I have been going back and forth with them for months now trying to get our money back because it has practically been stolen and recently I came to find out that they hadn't even turned off their service when I requested to return the hardware/terminate service and have been billing us this whole time. Why would I return the hardware, request a refund but still continue their service through my old phones? I would rather use a raven to communicate then have to suffer what we are still suffering at the hands of Panterra Networks. Use caution and be on your toes when doing business with Panterra. ************************UPDATE************************ Panterra got into contact with us and agreed to take the service charges off but we were unwilling to take off the $400 fee ($127 restocking fee plus $70 missing piece fee plus a $200 cancelation fee). 1 read more

I wish I had nice things to say about Panterra Networks but...alas. My company was lured into a "contract" with Panterra Networks. 1st off they do signature-less contracts. Basically once you verbally say, "yes" then you are locked into the contract in question. This is not Okay at all. Once we decided to move forward (what choice did we have?) Panterra failed to set up our hardware and then went dark for about 6 weeks. After we tried repeatedly to contact them they finally set up our phones and billed us for the 6 weeks that we didn't even have service. They made it nearly impossible to get those fees waived. After all was said and done they agreed to let us go from their contract AFTER a $200 cancellation fee. If you are dying for phone service and willing to sell your professional, physical, spiritual and financial soul then by all means go with Panterra. If you need ease of mind and assurance that you aren't getting reemed at every turn then you may want to look into other options. read more

Got a call from Keegan from Panterra, she apparently is the Social Media Rep (or Client Success Manager). She followed up with an email with a sheet attached which reflected all key contact information (support, on-call weekend, director of support, sales engineer (east), sales engineer (west), VP of support, she also said 'call her and she'll find somebody'), names, emails, IM's. Seems like she is taking this pretty seriously. When we talked on the phone we discussed the person who answered the phone during my issue and she is going to look into this further. She bought me off with nothing more than information, and a concern to do what is right. Thanks, read more