Chris is very knowledgeable about automotive repairs and parts…read more Not like other Auto Parts stores that if they can't look it up on the computer. They are lost, Like Auto Zone, Napa or Advanced Auto

I stopped by this O'Reilly Auto Parts because it was on my way home. I went in to purchase a can of…read moreAC Pro and asked if they would price match Walmart or Lowe's, both of which had the exact same product available at a lower price. The employee told me they would not price match, but did not provide a clear explanation when I politely asked why. I asked several times for the reason behind the policy, and instead of receiving a helpful response, I felt like I was being treated rudely and dismissively. As a customer, I understand that stores may have different price-matching policies, but I expect employees to explain those policies professionally and respectfully. Unfortunately, that was not my experience. I left feeling frustrated, disrespected, and like my business was not valued. I cannot say whether there was any bias involved, but the interaction made me feel unwelcome. I hope management will address customer service at this location so future customers receive better communication and respect.

I should have gone to auto zone. The people are more friendly and they put the wiper blades on for…read moreyou.

1 STAR -- Extremely Disappointing Customer Service…read more I rarely leave negative reviews, but my experience with this NAPA Auto Parts location was unacceptable. Before attempting to return a defective part, my husband called the store and spoke directly with the manager, David, to explain the situation. David gave my husband specific information regarding how the return would be handled. Based on that conversation, I went to the store to return the defective part. When I arrived, however, I was given a completely different story. What made the situation particularly frustrating was David's response. Rather than acknowledging what had been communicated or attempting to resolve the misunderstanding professionally, he insisted that he had never told my husband what my husband clearly remembered being told. I even called my husband while I was standing there so that he could speak directly with David. Despite speaking to him again, David continued to deny the conversation and doubled down on his version of events. That was incredibly disappointing coming from someone in a management position. If a manager gives a customer information over the phone, the customer should reasonably be able to rely on that information when they arrive at the store. At the very least, a manager should be willing to listen, communicate respectfully, and work toward a reasonable solution--not become defensive and dismiss what the customer was told. Unfortunately, the customer service did not improve from there. Both David and Christopher, the cashier assisting me, were unnecessarily rude, snappy, and dismissive throughout the interaction. There is absolutely no reason for customers attempting to resolve a legitimate issue with a defective product to be spoken to that way. The defective part was frustrating enough. Being given conflicting information by management and then treated as though we were being dishonest about the conversation made the experience significantly worse. Mistakes and misunderstandings happen. What separates good businesses from bad customer experiences is how management handles those situations. Accountability, professionalism, consistency, and basic courtesy would have gone a long way here. Unfortunately, I experienced very little of any of those things. I would strongly encourage NAPA's district or corporate management to review the customer-service practices at this location, particularly how return issues and telephone commitments are handled. Customers should not receive one answer before coming to the store and a completely different answer once they arrive. After this experience, I have very little confidence in doing business with this location again.

They are not knowledgeable about cars. If you don't have a…read morepart number that you can put in their computer. You may as well go somewhere else. I guess if you need motor oil, battery or washer fluid or perhaps something you could pull off the shelf you'll be ok. But don't ask any technical questions as they probably won't have an answer for you. Just saying... Sorry Auto Zone

The woman working the register (seemed to be a manager) was dismissive to me as she was too busy…read moreflirting with a man. She was more helpful to my husband and called him pet names, overall odd behavior. She spoke to both of us like we were dumb. They are not knowledgeable at all, they had my husband go behind the counter to point at what he needed.

Tried to make a return the girl working told me they didn't have 100 in the register and told me to…read morewait 10 mins rather then asking me to come back later so I waited 10 mins nobody came in the store at all so I left came back a hour later and she still said the same thing wait 10 minutes so I bought another part instead and they didn't have 40 change to give me for 100 do I had to go across the street to the gas station for change . I will never go to this location again if I do I'm bound to put hands on someone in there

I used to go to this location for ALL of my parts needs. Nope, no more. So Im at the counter and oh…read moreI'm sorry I'm making you sigh so much during my transaction because your employee sold me the wrong bulb. And when I asked to use a nut driver to install the bulb he just pointed to a toolbox and said there may be one in there. I looked over and saw the most dysfunctional and mixed batch of tools I've ever seen. I would've been looking through that shit show of mixed tools for an hour. Act like you give a damn. And organize your damn toolbox.

Although I think that they may do better with Mustangs, we are now having to pay a bunch of money…read moreto fix a problem that they caused. We purchased a procharger for our Challenger from Houston Performance. During the tune, the tech. worked really hard on it, but could never get it just right. In the process, it was run too lean. After getting pretty forceful about it, they agreed to give us half of the money back for the tune. We finally got the tune right with another shop but now the pistons are shot. Apparently this happens when it's run lean. Now we are having to spend $2900 for new pistons. Beware!

This is a specialty garage for cars that have been modified with performance parts, and because of…read morethat the garage's prices are - well definitely higher than a regular garage! We took our car there several times for work and for the most part they did good work; however, we had to take the car back several times because the clutch they put in kept failiing. With a little due diligence they could've done it right the first time IMO. After another job they did for us they failed to reconnect the throttle. The final insult was when they refused to honor their own warranty when the car overheated. Instead of being willing to break the engine down to see what caused the problem they chose to blame others. They weren't even willing to work with me to fix the problem. Go to Fast Lane if you want performance work done.

Excellent and fast service by Jimmy. We got in the car to a dead battery. Jumped it and drove to…read moreAutozone on the way to lunch. Jimmy was fast, found the battery we needed and helped us purchase. The clamps broke because they were old but no sweat, he took care of that too. Very satisfied with the service today, we were there about 30 minutes tops.

Very lazy workers that don't want to help. I like to call before I go to make sure they have what I…read moreneed before I get there but the employees act like it's such a chore just to answer a couple basic questions or they will just leave you on hold till you hang up