The service was very hard to fine with little employees. When we found them the did tell us the…read moreright place to go to get what we needed. We wanted a trashcan for a kitchen and they did have a good selection of trash canes they were just too small for what we needed. The value was average with normal prices to other lows. The lighting was very dark with very low ceiling's. I would say this is a below average lows just because of the building.

Ugh, came here for a few things and it took much longer than I anticipated. Mostly because I…read morecouldn't find any employee to help me until I got to the garden center. At least then they were able to help me find two of the things I was looking for. One thing I came for was a grey splash block, which was in the lumber section (why?!!), and literally every one on the shelf was broken. Very frustrating. The cashier was friendly though.

I woke up on a Friday, after days of friends and family helping me with my kitchen drain gurgling…read moreissues to water on my kitchen floor. I called Frank's was greeted with a wonderful plumber within two hours. He came was very professional, considerate of my home and reviewed the issue. He instantly went to work completed the repair within one hour and no more gurgling. I was satisfied & he was on his way. Tyvm Mr. Plumber

Had them come out to diagnose an underground sump and downspout drain problem. They flushed the…read morepiping and used a TV camera to find a crushed pipe. Sent me all pic and paperwork to fix problem. Professional and fast!

Took a Stihl Leaf Blower in for repair 9/10/25…read more I had a amazon repair kit but they said "Get that Chinese junk out of here - we only use Stihl parts" Called several times and they said they were having trouble getting Stihl parts. Always told me It will be ready by the end of the week. It was ready today 11/29/25. Leaf pickup is long gone and I have snow covering my leaves. I won't be going back to Hector's - for anything.

I brought a lawnmower in to be cleaned up for the summer season…read more Super nice people work here but they are very casual with their masks. And that was before the change in cdc mask wearing guidelines. The lawnmower tuneup costs was just under 80 I think. Not cheap. But, it is working, so that's good.

Doing some home improvements and nice to be able to run into Value vs the bigger stores (Home Depot…read moreand Lowes) . The staff is always friendly and so helpful, especially when your not totally sure what you need and you walk in with pictures of things! They have a nice selection of inventory, if not in the store you can go online and order for shipping. They also have a loyalty program, easy sign up with great perks!

I've been here quite a few times & it's a decent store. The…read moreemployees are always so nice , very helpful & not lazy af like at other stores. My mom told him what we were there for & instead of him directing us on where to go, he went & grabbed what he thought we meant & brought it to us. The store usually has just about everything we need at the moment & prices aren't too bad. They have a nice selection of items. We ended up getting exactly what we needed !

We've been here a few times for different things and have always had a good experience. Their…read moreprices are really good and great customer service too. We went for paint a few weeks back and they were quick to mix it and provided some tips too. When we checked out, the cashier even gave us a rebate, that we didn't know about either. Every time we've been. The cashiers have been super nice and friendly. Look forward to coming here again soon.

Shopped at Sheridan Drive Valu Home Center for 2 bags of mulch. Clerk loaded cart as I headed for…read moreregister. Another clerk loaded car. When I unloaded car one bag of mulch was white with mold over 30% of bag! I had to return it! what a waste of time! i could have driven to a big box store for better quality at a cheaper price. The moldy mulch was $5.44 a bag!

I have always been a fan of small local stores and a loyal customer of Hectors since they were on…read morePayne Ave in North Tonawanda. I understand there is a salt shortage and they are trying to be fair... After 3 phone calls about a shipment they were receiving today, I was told to call back and talk to the manager. I work up the street from this location and asked for 1 bag to be set aside for me to be picked up on my lunch and was told "no that's not fair to everyone else"... The bag was for my 93yr old father, to keep his walkway clear when I take him to Roswell... I will never spend a penny in any of these stores again! Totally ridiculous!

Stopped in for a set of keys to be made for our house. The staff were friendly and helpful. We…read moretalked about the Super Bowl and who might win. My cost was under $7.00 but I got the fancy keys. Place was organized and clean. I try to go there before chain stores because it's in my neighborhood.

I've been doing business with this company for almost 20 years. josh and his entire team have…read morealways very professional and courteous, with a no nonsense approach. i would use them again in a heartbeat!

Recently had all our gutters and downspouts replaced by All-Pro and were very pleased. The guys…read morewere very professional and courteous. Only took them about 3 hours. Everything looks great and they cleaned up entire premises. Very pleased and would highly recommend. Joe Wheatfield, NY

I don't like having to write this review but I need to warn anyone considering buying building…read morematerials from this company. They have set themselves up as distributors for a long list of products that they try to sell at an unusually high markup, hoping that they'll get away with it because many of these are specialty items (I was ordering Drutex windows from Europe) where it's hard to comparison shop. I ended up paying $8000 more than another quote. I didn't need my windows until October, but Mark pressured me into buying them in August to combine with some of his other orders. By the time I had a chance to look at a quote from another distributor (which was 80% less) it was too late to cancel half of the order. If you are ordering building materials, make sure you can't order them directly and you get two other quotes first. There were a lot of red flags that I ignored because I have a lot going on with work in addition to planning a new building for my work space. I'm sure they are probably great at building and renovating but this predatory behavior with their markups on building supplies has to stop. I don't like writing negative reviews and I wish them well but they need to change their practices. In addition, they owed me a refund because I ended up overpaying they've told me they sent a check which never arrived.

Stopped in for the first time today to pickup 2 items as a gift. I was going to order online, but…read morewhen I saw the in-store pickup option, I opted for that. But it's not as smooth as other websites, they want you to call the store with the part number to confirm availability. However this wasn't too bad, the associate Tom pulled the items for me and kept behind the counter. The items were ready for pickup immediately, so it was great to be able to pay in store then be in and out quickly. The associate that cashed me out was courteous, and overall I had a great experience! I would recommend for their nice staff and good prices.

I've been to this Rockler's a number of times and each time the staff has been incredibly patient -…read moreshowing me where to find things, answering my questions, and giving some pro tips to make my projects easier. I also appreciate that I don't feel like they're trying to oversell or upsell on things I could do less expensively. For example, we are redoing our kitchen ourselves (it's an ongoing process if you know what I mean) and we reused the old cabinets because they were in good shape. The old cabinets had doors that were not compatible with hidden hinges unless you wanted to spend an *obscene* amount of money on hinges. The guys at Rockler's walked me through the options and I realized that we just needed new doors. Initially I thought we would make the doors but then that felt a bit overwhelming with all we needed to do. So I decided that we were going to buy doors. Rockler's sells doors. I figured that was perfect. When I went back in to tell the guy helping me that we were going to buy new doors, he told me that the style door we were interested in was actually a very simple one to make. He outlined the process right then and made us feel much more confident about the process. Making doors is really a better option for us because we will save a lot of money that way and we've done some woodworking before - just not cabinet doirs. We stopped in today to get our materials and when I saw that they didn't have any reviews I wanted to add one right away. If you're looking for a truly knowledgable staff that will support you or simply provide quality materials, definitely stop into this location of Rockler's.